Unleashed reviews

Lauren has been an absolute star. Had a few problems connecting the Shopify integration with Unleashed and she guided me through it all. Hurrah!

Can be a bit tricky to get your head around, but not bad at all once you've done that. Just need to stick with it!

It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.

Lack of analytical ability within the software.

It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.

Good luck integrating with Xero without costly setup via accountants.

Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.

Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.

Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.

Ease of use and support in getting it up and running

Reporting could be better, more options to customise

- Support / Knowledgebase
- Integration Capabilities (E-Commerce, Accounting, Forecasting, etc)
- Ease of Use / Application Setup
- Reporting Capabilities
- Kitting / Bill of Materials
- Auto-Assemble / Auto-Complete (Can automatically build an assembly when shipping or completing an order.)

- Document Customization
- Taxes
- Auto-Assemble (I wish the system could auto-assembly hierarchy of Bill of Materials instead of just the top/main product level.)

On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use.
The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory!
Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors.
The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed.

A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :)

We are a large electronic component distributor and have had many issues using sage for inventory. With so many work arounds we decided to look around and eventually after considering all the options decided on Unleashed. Unleashed for us prodvides everything we need regarding our distribution needs, we import from the USA and Europe and it makes it super easy to track our purchase orders straight through to our sales. It has saved us a lot of time on delivery notes, invoicing and purchasing in general. When there has been an issue not only the sales office in London and the bristol office have been exeptionally helpful, there customer service is fantastic and have always managed to find a work around. We have also used unleashed to propgate our products through our website so we only ever have to update unleashed instead of managing multiple product listings for the website, the APi is great and updates our products daily onto our website.

Not really found any yet, but as a distributor we would like to see a labelling facility for our products added at some point to the system. We have however spoken to the UK team and they are aware of this and hopefully it will be coming at some point.

I use Unleashed daily as a key tool to be able to perform most aspects of my role.
Without this, my job would be a lot more difficult!

Their Customer Service team are outstanding and have often gone above and beyond when we have hit them with a particular challenging query.
I would recommend Unleashed to anyone looking for a comprehensive, easy-to-use ordering, inventory and customer management system.

Nothing that comes to mind. It is all pretty straight forward.

Always adding new stuff.
Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn.
Lots of integrations so it can turn into a powerful component of a solid performing ERP.

Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper.
They have an Iphone app... i wish they would make one for Android.

My favorite feature about unleashed is that it allows for us to keep up with not only finished product inventory, but also lets us keep up with materials. Without this program, i would be lost

I wish that there was a way to set up automatic repeat orders. This would act as a reminder, and would save time.

It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions.

We would like to see more integration with US shipping integrators, such as, Ship Station or similar.

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

- Extensive Xero integration with tracking categories and product-level alternate GL codes
- Probably the best production capabilities in it's space
- Fast and easy pick/pack/dispatch module
- Purchasing and Landed Costs are a breeze
- UI is refined and looks pretty slick

- Lack of mobile stock management app
- FIFO product costing (Unleashed uses average cost model)
- A basic Point of Sale would be nice!

API integration directly with leading accounting platforms and CMS.

Powerful search functionality.

Ability to customise and fine-tune everything as desired.

Simple things like bulk updates through CSV files.

Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements.

Reporting is good but not great, though I know this is currently being addressed.

Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue.

API connection can falter, though this can be managed easily from within Unleashed (for Xero).

Easy to use I assume it is value but do not know the cost.

Allows you to invoice without stock being in system

Drop down lists too short should have more in the lists and a scroll feature always not just sometimes. this makes it very slow to check stock as you need to use the arrows on the stck card to scroll instead of the drop down at the search bar.

Limited search of client database

Product Comments section is in a column- would be better if you could type a line of comment across the page as per the product description. not a 9 character line 10 lines long in the column looks unprofessional on quotes and wastes lots of paper.

Easy to use and great support.
Easy to use and great support.

not link to Xero with respect to payments and deposits

Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online.

The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero.

The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

Easy to use. Has good costing of products. Works with our accounting software.
Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

Unleashed is easy to use and clear format. If there are issues I have always found a fast response to tickets which are kept open until I am 100% satisfied with the outcome. Unleashed is constantly evolving steadily in a useful and good direction

My biggest issue would be with the forms in document designer. They are not as easy to manipulate as they could be, often this process takes far longer than it should for a minor fix to something as easy as the layout of a pro forma.

Our company is new to Unleashed but the professional onboarding service has made our system changeover very pleasant and smooth. We were taken care of by the onboarding specialist, all our problems were answered, she's professional and very knowledgeable in the system. It's been amazing learning from her and having her support, changing or starting new systems can be very daunting and rep has helped us make this entire experience absolutely amazing. I highly recommend Unleashed!

So far it's been great! It can be overwhelming if you haven't used a detailed inventory system like this before, but with the onboarding support, you'll find all the things you were feeling overwhelmed about will be fine after speaking to the support team.

Being able to automatically open new windows for product information, real time stock on hand reports for different warehouses.

That you can purchase any product from any supplier.. even though that product has a default supplier against it. Very hard when we have 4000 products...when we are keying Purchases that there is nothing stopping someone from order it from the wrong supplier.

It's militant about recording data. That's a good thing. You can't "fudge" the numbers.
The interface is beautiful and a good deal of the functionality works well.
For the money it's still our pick and we are glad we made the jump.
Connects with XERO pretty much perfectly.

Documentation and higher level support, particularly when it comes to API integration.
We did eventually get there... but there's a resistance to "unleash" their higher level support staff.
There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly.
The speed of the system could also do with some help... which hopefully some of the new money will go towards.

Very streamlined and easy to use, easy to write up quotes and search products, simply to group customer invoices and send them altogether as monthly or quarterly statements what have you.

Easy is the word id use to describe this program.

It would be nice to be able to drag and drop products when drawing up a quote for customers which would make it even easier then having to keep selecting 'Move Up' or 'Move Down'

This is a very comprehensive product combined with a user-friendly intuitive interface. We are a laboratory that does tests and research. Managing our inventory is normally a real pain, but unleashed has helped us control what we do. Since we're working with formula's, it was really hard to find a competitive product that could deal with multilayered BOMs. Unleashed exceeded our expectations. They also keep adding features which is great. Integration with Quickbooks is also very handy. Additionally their customer support is very fast and accurate with punctual follow up.

Nothing negative to mention based on the price/quality that is offered. I just hope they don't raise prices.