Unleashed reviews

Despite being feature-rich Unleashed is easy to use. Staff pick up their parts of the process quickly.

It's worth noting that Unleashed is also the ONLY inventory app in the Xero space that does manufacturing well.

Unleashed also has flexible and easy to use reporting that doesn't require a computer science degree. Any staff member can retrieve and customise the reports they need to do their jobs.

At the time of this review Unleashed does not:
- Provide stock on hand at the bin level (unless all products of that SKU are in the same bin)
- Provide demand forecasting

After spending time building several disconnected spreadsheet I was excited that Unleashed could give us all of this analytical data in a central and connected place. This tool is so incredibly functional.

Now we are functional we love that we can
- connect our Production, Purchasing and Sales in the same tool
- access data in a central place which is accurate and up to date
- feeling more comfortable about growth as we expand across various channels while having a real time view of stock available and what parts of Assembled products we need to order to make sure stock is always available
- special reports like price margin for us to see where we may have missed a product or line is not making us enough profit
- the additional functionality that we can integrate in

It's a little complicated to get your head around. We have a complicated business with so many different channels and ways that we assemble our products so this contributed to the complications. It also took me a while to build the BOM's but again, we are a little complicated.

Sometimes it was hard to find answers on the available tools to questions and sometimes support did not resolve an issue with me in a timely manner to resolve but in general the team went above and beyond, especially [SENSITIVE CONTENT HIDDEN], but also [SENSITIVE CONTENT HIDDEN] and a few others in support which I so appreciate.

Tip / idea for the Unleashed team: maybe speak to customers like me after to better design the answers/FAQ's knowledge base - not just providing the broad answers but the nitty gritty stuff that i needed to speak to someone about. I would always do lots of research on available knowledge base before I sent an email to support but could not find the answers.

Perhaps an FAQ database that has key words with the curly issues that I'm sure others would have experienced be more easily accessible and reduce the amount of time that I needed to get in touch with the support teams.
For example: I spent ages trying to work out why my initial stocktake would not show the available stock but could not find anywhere that I should not do a stocktake on supplier stock that is auto-dissasembled but that I should provide the numbers of the raw stock that is broken up into BOM's. Great if was in a Knowledge Base

It works well with Xero

They lied about how well it would work with Magento 2.

We bought Unleashed specifically because they told us they supported Magento 2 and that any orders placed on our Magento store would be fed through to unleashed and stock updated and fed back to magento. They told us this would be done through a 3rd party app and we paid them £300 extra for the privilege.

After over 8 months of set up and going backwards and forwards with Unleashed and their 3rd party app by Land digital for Magento, we were finally told that the connector would not work with assembled products. This is a crucial and basic feature of inventory functionality. We simply sell branded soft toys with various printed garments. Not hard.

Not only that, but they would take the stock figure from the total stock qty not the stock available figure after allocated stock was taken in to account. After 8 months, they finally admitted that the connector was not fit for purpose. Actually, I lie. They’ve never admitted that. They still think its fine, which is even more frustrating!

When asked if Unleashed had any plans in the pipeline for a native integration with Magento 2 the answer was no, so we now have a useless piece of inventory software that does nothing particularly more interesting than Xero inventory does on its own.

Dealing with 2 of the reps at Unleashed was incredibly frustrating. Their response to the failings of the connector was that it wasn’t their problem. True, its not their program but we were assured at the beginning and throughout by Unleashed that their software would fulfil our eCommerce requirements. It does not.

We now have meetings scheduled with Bright Pearl and Cin7 which have native integrations with Magento 2.

Unleashed is user intuitive for navigation and it is easy to jump from one screen to the next using the hyperlinks.

When we started with Unleashed, the pricing options weren't flexible enough for us; however Unleashed took on board our recommendations and now have pricing options that work very well for us.

It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.

Lack of analytical ability within the software.

Ease of use and support in getting it up and running

Reporting could be better, more options to customise

The customer service and on boarding process is great.

Rigidity in reporting and access to the data.

After trialing a number of Inventory systems, I decided on Unleashed. It was perfectly suited to our business model as we needed multiple warehouses, the ability to create a bill of materials, assemble products and work in multi-currencies, oh and with the simple integration with Xero it was a definite winner!

I'd initially signed up for a trail version of Unleashed just to see if it really did do what it said it could do. I was impressed. One of the Sales Execs at Unleashed was always on hand during our trial - nothing was ever too much trouble. After 2 weeks of thoroughly testing the trial version, we subscribed to a Medium User Plan. The API integration with Xero was so unbelievably easy. Online Support is great, to date we have only had to raise two Support tickets to query a CSV import and from logging the ticket to a resolution that was less than one hour! I cannot thank him and the Support team at Unleashed enough.

The software is intuitive and extremely user-friendly - I even declined one of their Onboarding Sessions because I felt it wasn't needed. Feedback from all of the team here has been positive.Training was never an issue as all team members picked up the new system so easily.

Subscribe to an Unleashed trial today - you won't be disappointed! It'll make your business life so much easier to manage!

Sometimes it can be a little slow logging in, however that is probably our internet connection as we are in North Wales rather than a bug in Unleashed itself.

We are on the Medium Plan which suits our business perfectly. I think the costs could escalate quite quickly for larger businesses.

Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!!

Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though.
think the only thing i would suggest is being able to alter invoices after they are completed.

We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.

The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.

Unleashed is a pure SaaS solution which was critical for us. It also natively integrates with Salesforce and Xero which was also critical to us. The software is user-friendly and attractive to look at. They are improving it all the time but now it's been bought by Access Group I want to see how that pans out, as it could be a positive or a negative. The API is good and the API sandbox site, alongside the easy to create sandbox environment, is very useful and, in my experience, pretty unique.

The API is good but it lacks some things that you would think were no-brainers. There are some other areas where the software hasn't been thoroughly thought through, e.g. you can have multiple attribute sets but only use one per product. If you try to use two attribute sets on one product, it wipes the previous data in the other set. In general issues are minor and normally appear to be attributable to a company that is relatively new but rapidly growing.

- Support / Knowledgebase
- Integration Capabilities (E-Commerce, Accounting, Forecasting, etc)
- Ease of Use / Application Setup
- Reporting Capabilities
- Kitting / Bill of Materials
- Auto-Assemble / Auto-Complete (Can automatically build an assembly when shipping or completing an order.)

- Document Customization
- Taxes
- Auto-Assemble (I wish the system could auto-assembly hierarchy of Bill of Materials instead of just the top/main product level.)

It Just Works

A couple of features need to be added for my business but these are in the pipeline.

It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions.

We would like to see more integration with US shipping integrators, such as, Ship Station or similar.

Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great.

It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note).

Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.

Unleashed does not account for RMA (return material authorization) transactions.

Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate.

Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that is often different people if a store has numerous shops... as would be great to have at a glance in case we need to contact them as looking at order. Their info DOES print on actual paper order but not on screen on computer. When printing an order we would like to see if you can do this.. Can there be a faster way than manually moving a ski for instance if we order EDP2001 and then other items.. then another EDP2003 we have to manually one line at a time up. so that its easy for pick and pack.. is there a faster way we can sort it.? Thank you so much.

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management).

This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.

The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent.

The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for the sales reps. If Unleashed were to modify the app so that we are able to limit the visibility of users of the app to only see those orders they have entered for their customers this would be an advantage and would mean we would be able to use the Unleashed sales app for all our sales team and we could cease using another system which isn't integrated with UL, those it would be more convenient and cost saving.

Back orders generated automatically on unfilled sales orders
Batch tracking on sales orders
Customer service communication is great

Cannot have multi purchases orders grouped together and enter other costs (i.e. import charges and overseas freight) and generate back orders on the unfilled purchase order

Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient

Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly

- Extensive Xero integration with tracking categories and product-level alternate GL codes
- Probably the best production capabilities in it's space
- Fast and easy pick/pack/dispatch module
- Purchasing and Landed Costs are a breeze
- UI is refined and looks pretty slick

- Lack of mobile stock management app
- FIFO product costing (Unleashed uses average cost model)
- A basic Point of Sale would be nice!

Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it.

Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app.

I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.

The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).