Expensify reviews

We loved this tool. It worked so well for our nonprofit. It integrated well with credit cards and payments.

Two things completely turned me off of Expensify. THey started integrating DEI into their marketing. I remember coming to the site and they had splashed all over the screen BLM material. I dont need their progressive ideals of BLM or pride shoved at me. Just process receipts.

The second thing that turned me off was that I was no longer able to connect with my primary banks.

Compared to an equivalent service - nothing, they don't compare.

Very sketchy billing process - if you make any changes, your new subscription date changes with the date of the change. No heads up - it just appears on your statement. Good luck getting a person to talk to, 5 or 6 unanswered emails - called our customer sales manager, she also neglects to respond. Their customer service is severely substandard. You get a live chat and that is it. Our company has jumped ship - I highly recommend you do your homework before utilizing this program, we have found another which is leaps and bounds better and a third of the price. MAKE SURE YOU TURN OFF YOUR AUTORENEW - if you choose to use expensify. I guarantee you you will end up changing to another platform if you didn't do your homework properly on their "lack" of service / customer service and must find out the hard way.

I like that i can email my expenses and it automatically creates a report. It makes it incredibly simple to submit and track expenses.

Sometimes scanning takes a bit longer than expected.

Mobile app and receipt tracking capabilities

Cost and reporting features. I wish there were more options to pull reports and show the detail of the receipts attached. Better linking with emailed receipts.

Expensify was easy to customize (both fields, and groups for employees), so we were able to use it for our exact needs and set up different parameters for different groups of employees. The mobile features are also very useful.

It would be helpful to be able to customize some of the automized report submissions, and customize various reminders to send out to employees.

- App functionality
- scanning and recognition
- quite smart in remembering your recurring expenses and vat attributions, etc
- time gained on all tasks: me on making the reports and finance to check and make my reimbursement

Need different profiles to use with separate setups for different countries (when frequently traveling different countries)

Ease of importing receipts and expenses.

Some difficulty with setup in terms of approvers and various workstreams.

Super easy to use and user friendly, quick approval times.

No complaints! I love using Expensify for expense tracking and reimbursement.

Super intuitive platform - can upload receipts for scanning or manually uplaod an expense and details. Then as a user, all you need to do is submit and your company should have it set up to go to all the relevant stakeholders to approve before you get paid back.

Sometimes it's easy to think you've submitted an expense, when it actually it hasn't gone through. But, you'll usually get a reminder email telling you to submit anyway.

Once you've got the hang of using it, Expensify will make managing expenses simple. I've done the same thing with paper, spreadsheets and Concur and the experiences were terrible and mistake ridden. Just put everything through expensify and forget about it. If you've missed something or have an action to complete expensify will get in touch to prompt you with clear instructions.

There is a bit of learning curve. I find the UI quite sparse and until you get the hang of what is where it's not always clear how to complete tasks with it. I have found that once you have learned what you're doing though, you don't foget because it's not actually that complicated.

Accounting system integration is pretty simple to set up.

Support never seems to know how to help, throws up their hands usually. Workflow is frustrating - never quite sure how the routing is working. Forces you to set up multiple domains to have multiple accounts at the same institution.

easy to understand, the travel expenses are easy to submit once you understand you can copy repeating commutes

for us the system works as expected, no downsides

I am the founder/CEO of my company, and adopted expensify because it was simple and easy-to-use, and largely automated expenses/reimbursement and financial reporting of same.

Unfortunately, something bad has happened to this company since those early days.First, they started putting up these really confusingly-labeled buttons which, if clicked, would automatically opt you in to using their new credit card product. And after I accidentally clicked one of those buttons, there was *no way* to undo it and every employee at my company was emailed a credit card! It was a huge fiasco.We decided to stop using Expensify due to these issues, as well as poor support, at the end of 2022. However, since our cancellation request arrived a few days *after* Jan 1 2023, they refused to cancel our account and continued to charge us over $1400 despite us not using the service at all. Eventually I had to contest the charges and ask our credit card issuer to deny future charges from expensify.

Easilly process transactions and report on it.

Lots out tools hidden and hard to navigate.

Mobile app allowing to immediately submit receipts and manage expenses is very easy to use.

Integration with NetSuite was not easy to set up:

It helps keep track of all my finances in one place instead of multiple folders, Google drives, etc.

The inconsistencies of when an auto-receipt is generated.

Easy to use web based interface for uploading receipts and capturing expenses, clear d easy to follow reminders via email, ability to forward emailed receipts into expensify for automaticall uploading

Smart receipts took some time to process and usually it ended up being better to just doit manually, there wasn't the ability like there is with some others (that I now like better) to automatically set a lot of the categories, nor to assign out virtual credit cards to members of my team. I also understand it was more expensive than the option our company has since switched to.

Before using expensify, it was crazy to get all the expenses from commercials.

if we could integrate directly to the erp it would be even more perfect, but with the excel it is good too.

I liked how easy this system was to deploy. Our team was using it fairly flawlessly within about a week of adoption and that was a big win for us.

Expensify works in all the ways that I want it to. I wish the system would send email reminders for people to review their spending because that would help us stay on top of it

It makes it easy for me to submit receipts to come company that I can be reimbursed for.

I had a hard time figuring out how to use it at first.

What I like most about Expensify is that it is easy to use.

I like the mobile app and that you can upload your receipts from your mobile app.

We use it for social media marketing and management and travel management and trying to be more efficient

It crashes sometimes but other than that it works fine for me and the other employees