SAP Concur reviews

it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

In sales, I am extremely busy, have much to remember, and much to stay on-top of. Managing expenses is not a priority but has to be done. So glad I can upload receipts at time of order to keep my focus on what is important to me... SALES! And direct deposited money, cant go wrong.

Wish the app would tell you when there is an issue before submitting to my company. Then I have to ask my management to deny so I can fix and resubmit. Meals with others is a little clumsy on what info the app needs first to save, then upload receipt.

What I like from SAP concur is that I can manage and trace my expenses on my mobile with very few seconds. On top of that it is very easy, user friendly and fast way to submit for managers for approval. I do not worry about losing reciepts and forgetting the date, I leave in SAP concur as soon I have paid or purchased the item for my travel then stay calm. The best app to adapt in companies.

By now I like all the features and I have nothing to evaluate less.

The ability to customize features to suit your needs accordingly. To incorporate additional information and audit trailing items and generating reports for different analysis makes it a reliable source of good data collection and analysis.

As it relates to admin usage, the user interface is not readily user friendly and may require additional support from concur support team in order to navigate through the interface or implement some key functionalities.

Automate expense management processes to reduce errors and fraud.Unify expense data for greater visibility and more informed decision making.Reduce expense report processing time from days to hours.Detect expense errors and anomalies in real time for better compliance and cost reduction.Analyze expenses to identify trends, savings opportunities and overspending.Automate expense approval for a faster, more enjoyable user experience.Reduce expense management costs through automation.Streamline expense management processes for more efficient expense management.

Complexity: SAP Concur is a complex system that may require extensive training to use effectively.Integration: Integration with other systems can be difficult and may require additional resources.Limited customization: SAP Concur's functionality and processes are fairly standardized, and it can be difficult to customize them to meet a company's specific needs.Policy Rigidity: Some organizations may find compliance policies rigid and difficult to customize.Reporting limitations: Reports generated by SAP Concur can be limited and it can be difficult to create custom reports.Implementation Time: Implementing SAP Concur can be time consuming and require additional resources.Ongoing maintenance: Maintaining and updating SAP Concur may require additional resources.Lack of real-time support: Real-time support for SAP Concur may be limited, which may make it more difficult to resolve issues.

The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization.

Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us

It can help with compliance with the Sunshine Act which is very important for pharmaceutical companies.

It's very expensive. They charge $14 per expense report.

SAP Concur is so user friendly. It is very easy to upload receipts and select the different categories that you need to assign the receipts for.

There is not anything that I dislike about SAP Concur.

Using Concur to enter your expenses is a breeze given that my corporate credit card is integrated with the module. All I have to do is select the transaction that is already showing up on the Concur page, click on create a new expense report, upload receipts and submit. Everything goes through an internal approval process and paid straight to my corporate credit card. The module is already easy to use, but with the corporate credit card integration, it's even easier and quicker to create and submit expense reports.

Currently there aren't any features I don't like about the system.

I love how efficient SAP Concur makes your experience. Sometimes creating an expense report feels like the last thing you want to do, due to how much time it takes. SAP Concur makes it quick and easy!

When I first used SAP Concur it was tricky to navigate on my own. I had to ask for help from my coworkers.

SAP Concur has been a great tool for our small business, allowing us to easily manage employee expenses, invoices, and travel. It's easy to use, and the customer service is top-notch.

The user-interface can be a bit clunky at times, and sometimes it takes a while to find the right feature.

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times.

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.

Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.

Implementation was helpful and support was good, but the fixes from support were typically, "oh you will have to use this work around", or "no we can handle that".

Too many limitations and the work arounds make it not an "automated AP processing".
Has several limitation when it comes to the following items: Terms discounts, can not compute. Limit in invoice number extraction = 11 so we have several invoices where the invoice number was short by at least 1 digit and that is a problem when it comes to paying those vendors outside of Concur., since the vendor will now know which invoice # the payment belongs to. Too many mis match issues that are not easily fixed with vendor name/vendors codes and G/L codes. G/L codes need to be a certain number of characters so if you have an account with a sub account and another subaccount, they entire account needs to be reconfigured to Concur standards in order to be used. Can not post to ALL G/L codes, so the workaround was to create a "bogus" account so the invoice would post, then go into our ERP and change it to the proper G/L code, (thus eliminating the automated process). Invoice line level extraction is limited to 40 lines so if you have an invoice with 106 line items, it will lump it into one line item, which makes for PO reconciliation difficulties.

Various other limitations where sometimes there is a workaround, but if there is a work around, then it really is not automated to begin with.

i found I was babysitting invoices too much, so it really isn't automated for me.

User friendly. As a sales Rep in the field, Concur allows me to easily log, identify, report and submit my expenses. Dashboards and reminders allow me to easily view what is open, submitted and or approved. Mobile app is well developed and allows me to do 99% of my expense reporting via my phone. The only issue i have had in the past was a receipt not attaching to an individual expense. Concur makes expenses an easy task.

Create a file for receipt pictures. Instead of saving to my phone photo storage - or having to look for a receipt picture in my photo file, Concur should create a photo file exclusively for expense reporting via Concur. I believe Concur makes different capabilities harder to use than they have to. Most users (in my capacity) are using the same features every time so i should be able to customize my dashboard(s) with those features i use.Lastly, i have had issues in the past with a picture of my receipt not saving with an expense. Not sure if this happens alot, but it is troublesome if i delete the picture and or throw away receipt.

I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now.

Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.

Concur offers an application that is pretty straight forward and easy to use. I think the most convenient feature is the receipt databasing piece. I can take a photo of my receipt code and file it right away. The previous software that I used required a user to wait for the final charge to appear on your corporate expense account (credit card) and then it would allow you to code and submit the expense. As a result, you would need to hang on to a receipt (s), sometimes for a few days and then code and submit it. However with Concur's photo receipt function you can take a picture and toss that receipt right away.

I struggled with the travel booking functionality. Although the concept, to have travel and expenses in one place, is excellent I believe it came with a cost. We had the functional ability to book travel via the app but still used outside sources because we seemed to get better rates and I believe the app did not always show all available options. To be fair, some of that might have been mitigated by our own internal processes in which we inhibited our ability to optimize this feature, more so than the functionality itself not existing.

Great implementation experience. Nice workflow that you can customize and set up for your company needs. Nice interface and UI for users. It is great that there is an app to use when on the go. Love the fact there are integration capabilities that you can build out and customize to extract data to then ingest into other software.

User support is very hard to deal with in the fact that you have to submit 'cases' via the website and do not always get the correct person that understands your wants and needs....I find this extremely unbearable support after coming out of implementation where you had a dedicated rep that could communicate effectively with you and understands your custom set up of the system. The client service rep after implementation does little to no help with requests. The administration of the system is cumbersome and very complex. The admin has a lot to learn and a lot of different areas of the system to manage. The mobile application doesn't allow for all necessary functionality for users for approvals. System outages have gotten better but occur way too frequently.

The SAP Concur Expense platform removes all of the excuses when it comes to expense claims. Lost or illegible receipts, late claims - Concur handles it all. The platform can accept receipts by upload, direct email or via the mobile app. There really is no excuse for not being able to instantly submit an expense. The accompanying mobile app is great for employees that travel regularly. There's no need to keep a stack of paper receipts. Simply take a picture of the receipt as soon as you receive it and Concur will analyse it, upload it and assign it to the appropriate charge code, ready for approval and submission.

There are times when the platforms struggles to identify the details on a receipt - the date, amount, item purchased. Given the varied nature of receipts, however, this isn't the norm and having to manually adjust an entry every now and then is a pretty good compromise.

One of the features of Concur is that it will automatically assign the type of purchase to a receipt. For example, if you purchase a coffee from a café it will assign this as a Food & Beverage expense. While that's true, that may not be how every organisation categorises that expense. This requires the user to review each and every upload to ensure that the various fields have been assigned per organisation procedures not be the Concur default.

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements.
That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it.
I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.

Great program. You are able to upload receipts and even use your mobile for pictures and logging trips/expenses and even meals while travelling. The best feature of this is the mileage calculator. If you are like me, you travel for work. All you simply do is enter your starting point, and end point, and it does the rest! You can select one way trips or round trips, and the mileage gets calculated automatically. Reporting out of the software is great as well, and breaks everything down perfectly for those days in audit. Must have for any professional whom wishes to avoid paper expense reports!

I couldn't find anything I did not like with this software. I have used many before but hands-down this is the crème de la crème. I wish more companies used this program, it's easy, accurate and gets the job done in little time.

I liked that the softwares expense platform was very easy to use. The approval flow and reminders are great tools and often come in handy.

It’s hard to keep track of what expenses have been paid and haven’t been paid.
Also the reporting aspect is very poor.

I love that Concur keeps record of payments for the sake of logging our expenses for the month. It's very simple and user friendly as far as creating reports and submitting them. My favorite feature is the fact that you can email your receipts from your email to your concur account so it is easy to attach them to a receipt for simple coding. Overall, the whole bookkeeping process is made super easy because of the way Concur is set up.

There are occasionally some weird auto-fill issues that pop up when coding a receipt, and there are some cases where it becomes challenging to know how to code something when no options for expense type quite match what the expense was for.

Paperless, pretty user friendly. ExpenseIt

The imaging and how often it goes down or slows up. I get a LOT of calls on this. I wish it were more adaptable to project billables for your clients that bill their clients. It's hard to pull this information out of Concur easily. Would love to be able to select project reimbursable in images rather than have to print the entire receipt images or hunt and peck. Time consuming

I think concur is extremely convenient, and am glad my company offers this option for expenses. It doesn't take me long to complete expense reports, and it helps me stay organized and make sure I am actually getting reimbursed for all of my business costs. I like that you can start a report and then come back to it later (ex. if I forgot a receipt at home, I can still enter all the other details, and then attach the picture later).

Some of the pre-determined fields are frustrating, though I understand not allowing random values to be entered. Example. sometimes the city I'm submitting an expense for won't show up, and then I'll need to search around for a city that's close and also an available option within concur.

This also may be due to a lack of concur training from my own company, but I don't really understand the difference between an expense "report" and a "request"- I'm not sure if these really matter at the end of the day, so would prefer options be streamlined and perhaps explained (like an FAQ, or ? you can hover over to answer common questions).