SAP Concur reviews
SAP Concur
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2157 reviews
- Sector: Managementconsulting
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Wekelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Taking the hassle out of expense claims!
Beoordeeld op 10-9-2024
Slick and easy overall to you use for expenses
Slick and easy overall to you use for expenses
Pluspunten
Swift and easy to use when doing your expenses with taking pictures of receipts making it the best in my experience!
Minpunten
Never had any issues with using this so none to mention
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 201-500 werknemers
- Maandelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Efficient app
Beoordeeld op 23-11-2024
This app is convenient because it has specific prompts to help you find what you are looking to...
This app is convenient because it has specific prompts to help you find what you are looking to submit right from your phone on the go.
Pluspunten
I like the efficient response and timely turn around when submitting receipts. The updates are easy to follow.
Minpunten
Initial set up was time consuming. Once the app was set up then everything went very smooth.
- Sector: Schoolleiding
- Bedrijfsgrootte: 201-500 werknemers
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Counterintuitive and hard to use.
Beoordeeld op 18-11-2024
Very very poor. A huge waste of time each time I have to use it.
Very very poor. A huge waste of time each time I have to use it.
Pluspunten
Nothing. This product is counterintuitive, poorly designed and so very difficult to use, and refuses to allow corrections to entered data.
Minpunten
This is extremely counterintuitive to use. It is not at all clear how to enter data.
- Sector: Juridische dienstverlening
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Experience with SAP Concur
Beoordeeld op 18-9-2024
This software has enabled us to monitor all our work expenses,manage our schedules and also manage...
This software has enabled us to monitor all our work expenses,manage our schedules and also manage our work relationships trouble freely.It has really been the best in simplifying and automating all of our companies work processes and activities.
Pluspunten
SAP Concur protects all our personal data from any virtual threat.It helps us manage all our work activities and corporate expenses like pros,also controlling the development of all our employees corporate travel is a breeze.
Minpunten
SAP Concur does not have any negative or unfavourable factor.It is a high performance software that improves all our work operations.
- Sector: Automotive
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SAP Concur an easy to use travel expense management application
Beoordeeld op 14-12-2024
SAP concur is a great application for travel expense approval and management. The mobile application...
SAP concur is a great application for travel expense approval and management. The mobile application is also very easy to use and useful
Pluspunten
SAP Concur is useful to complete all travel related claims online through the application with very minimal paperwork. All documents related to claims can be scanned and uploaded online. Getting approvals from the next level approver is very systematic and timely auto email notifications are sent
Minpunten
SAP Concur should introduce more tutorials on how to use the different menus
- Sector: Bouw
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Good luck trying to get support
Beoordeeld op 9-11-2023
Generally positive experience during the sales process, in implementation, and while an active...
Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.
Pluspunten
SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.
Minpunten
Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.
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Better integration with our corporate credit card programs- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Great product
Beoordeeld op 28-11-2024
Excellent product which does exactly what it stated
Excellent product which does exactly what it stated
Pluspunten
The ease of use, user friendly and simplicity
Minpunten
Nothing it was a straight forward system to hae
- Sector: Wijn en sterke drank
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Concur Review
Beoordeeld op 16-12-2024
Very good. I like the ease in which the information is sent directly to the proper administrators.
Very good. I like the ease in which the information is sent directly to the proper administrators.
Pluspunten
Once receipts are entered, the software does the rest of the work
Minpunten
Sometimes entering receipts can be trying as the app doesn't read them correctly.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 501-1.000 werknemers
- Maandelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Simple enough to save a lot
Beoordeeld op 18-11-2024
Most time we have excellent experience when using SAP Concur. It really saves our workload and cost.
Most time we have excellent experience when using SAP Concur. It really saves our workload and cost.
Pluspunten
SAP Concur allows us to seamlessly input the expense and invoicing.
Minpunten
It needs improvement on the process of splitting an expense and retrieval of an expense.
- Sector: Bankwezen
- Bedrijfsgrootte: 10.000+ werknemers
- Maandelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Good Platform
Beoordeeld op 5-1-2025
Really good. Easy to use and consistent.
Really good. Easy to use and consistent.
Pluspunten
User Interface was straight forward, easy to use.
Minpunten
UI was a bit outdated but still functional
- Sector: Consumentengoederen
- Bedrijfsgrootte: 201-500 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Love Concur as an End User
Beoordeeld op 19-8-2024
I think concur does a very good job for our organization! There are a few minor headaches with the...
I think concur does a very good job for our organization! There are a few minor headaches with the software, but all in all, it has been a great product to manage our company cards and provide the proper checks and balances needed in our organization!
Pluspunten
Concur makes it very simple to fill out expense reports, upload receipts even by sending them straight to an integrated email. I love the simplicity of filling out reports as a user!
Minpunten
Concur was slightly difficult to map at the account level within our ERP. It took a lot of manual work to get implemented and accurate. Post implementation, everything has been smooth, but was a slight headache when implementing it!
- Sector: Horeca
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Invoicing and Payments Automation Tool
Beoordeeld op 6-8-2024
2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.
2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.
Pluspunten
SAP Concur is used in few selected departments in my organization, my business unit being the main. I like that it offers iOS and Android mobile apps which makes it easy to carry out accounting tasks on the go.
Minpunten
However, the mobile app has limited features compared to cloud-based.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
AP and AR Automation Software
Beoordeeld op 7-8-2024
Matching POS, invoices and receivables reduce financial errors.
Matching POS, invoices and receivables reduce financial errors.
Pluspunten
SAP Concur has a mobile application that enables me to automate AP and AR on the go for 24/7.
Minpunten
SAP Concur has never posed any drawback ever since I implemented it.
- Sector: Medische apparatuur
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Concur for Sales Expenses
Beoordeeld op 16-2-2024
It's reliable and I don't mind using it, although I prefer the streamlined utility of some newer...
It's reliable and I don't mind using it, although I prefer the streamlined utility of some newer platforms for expense reporting.
Pluspunten
I liked the ability to itemize hotel charges in detail. Made it easier than worrying about splitting off personal charges to a separate non-business card. Can mark some itemized charges as personal so they don't get filed for reimbursement while all the others get claimed.
Minpunten
Overall it's a little cumbersome and the app seems outdated. It's bulky and more complicated to navigate than it needs to be.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My Remarkable Experience with SAP Concur
Beoordeeld op 7-10-2024
Pluspunten
SAP Concur streamlines the entire process of accounting by automating over 83% of manual workflow in my organization.
Minpunten
All has been well with me whenever I turn to SAP Concur for invoicing and billing.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Online Accounting Software that I Highly Trust
Beoordeeld op 19-9-2024
Pluspunten
SAP Concur has a mobile application which allows me to track and manage expenses in real-time which eradicate fraud.
Minpunten
SAP Concur is not available on App store but I was able to download from SAP website.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 201-500 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SAP Concur takes the chore out of tracking expenses
Beoordeeld op 10-6-2024
Overall I have had a great experience with SAP Concur, and would recommend it to anyone looking for...
Overall I have had a great experience with SAP Concur, and would recommend it to anyone looking for an expense tracking system.
Pluspunten
I like how easy SAP Concur integrates into my everyday life. I do not have to think about it for expenses. Take a picture of the receipt, create the expense and submit at the end of the month. No more piles of receipts.
Minpunten
Since I work primarily from my mobile devise some of the little thumb nails of the receipt images are a bit small and can be hard to see.
- Sector: Automotive
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
L.Gakii Views on SAP Concur 2 Years Utilization
Beoordeeld op 25-9-2024
I save a lot of time by automating workflow with the help of SAP Concur.
I save a lot of time by automating workflow with the help of SAP Concur.
Pluspunten
SAP Concur ever since 2022 as Finance Intern has been a game changer in AP and AR automation.
Minpunten
I currently face zero issues on SAP Concur.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
SAP Concur - review
Beoordeeld op 25-9-2024
Pluspunten
It is very user-friendly platform that one can use. You can easily submit requests for travels, expense reports, book flights and hotels with just a few clicks. It also has a mobile app support where you can easily upload receipts and submit expenses.
Minpunten
The customer support is not the best. If one is calling the phone line sometimes it can wait up to 20 minutes for an agent.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
SAP Concur User review
Beoordeeld op 24-8-2024
Pluspunten
What I most liked about SAP Concur was the expense reporting and easy receipt photos upload.
Minpunten
I can’t recall anything I least liked about SAP Concur
- Sector: Olie en energie
- Bedrijfsgrootte: 10.000+ werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent expense app
Beoordeeld op 11-11-2024
It’s easy to use and easy to understand, I’ve been using this app for about 4yes and cannot fault it
It’s easy to use and easy to understand, I’ve been using this app for about 4yes and cannot fault it
Pluspunten
It’s extremely easy to use with a simple step by step guide
Minpunten
Having to write my home address in on everyday
- Sector: Bouw
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Not Worth The Cost
Beoordeeld op 9-8-2024
My overall experience was not great. Though it has nice features, it seemed to limit quite a bit of...
My overall experience was not great. Though it has nice features, it seemed to limit quite a bit of customization. This could have been from how things were originally setup with the companies file prior to my working with it, but I can't say for sure.
Pluspunten
Our field users did not have a hard time logging into SAP Concur.
Minpunten
It wasn't easy for us to update our own information in SAP Concur without it de-syncing the export. There were also extra fields that users had to select N/A for on many transactions. Adding extra clicks and time, which lowered employees ambitions in completing their expenses.
- Sector: Computersoftware
- Bedrijfsgrootte: 201-500 werknemers
- Maandelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Doing expenses can be easy - just takes a bit of a learning curve
Beoordeeld op 22-9-2023
All in all, Concur does what it is supposed to do. There are a few things you learn over time that...
All in all, Concur does what it is supposed to do. There are a few things you learn over time that make things easier or help you along the way. It's not the most intuitive UI, but I see SAP's progress. So, I'm hopeful this will continue to improve. I've been using that tool now for many years (with 1-4 reports per month - creating and approving), and I have a pretty good system to do the expenses properly and efficiently. There are also more possibilities to help me do my reports. E.g., I would love to have templates for regular expenses. Let's say I expensed a particular bill every month - it would be great if I could mark that as a template and copy a version of that into my following reports - adjusting only the things that changed (e.g., the receipt image or the entry date. That would certainly save me time.
Pluspunten
SAP Concur is pretty standard in the industry for that purpose. It has a few features and functions that can justify that market share. I enjoy the widespread connections between apps I regularly use for business travel (e.g., Lyft, Uber, our travel agency app) and Concur. As soon as my ride is done, there is a new expense available that I can add to my report. Most fields for each item are filled out correctly, so I only need to add the missing items. I also don't need to scan the receipt or attach it somehow. Speaking of connecting - that's the second significant advantage. While doing my expense reports on my desktop computer, I can quickly log onto my mobile app and take a picture of a receipt I don't have digitally - e.g., the bill from my restaurant visit. Both work simultaneously - so I don't get logged out if I use the other channel.
Minpunten
SAP Concur has improved its UI over the last few years, and it looks a lot more modern than it was before. Still, a few things are a bit old-school—for example, the view of an expense. I also approve reports for my team members, so I must open each expense and check the fields. At this point, this is still the old grayish windows-95-style form with the chained properties. What's possible can be seen when you enter an expense. Here, you see the properties in a somewhat modern design.
- Sector: Halfgeleiders
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
essential software for many office workers
Beoordeeld op 24-10-2024
Pluspunten
The interface was very intuitive, so it was convenient to use.
Minpunten
There are many functions and when you try to download Bill of material, you need to know a lot of commands, so it was not easy to access.
- Sector: Biotechnologie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Established platform with vast range of features
Beoordeeld op 2-9-2024
Pluspunten
Used for expense logging and CRM. Comprehensive training and information available.
Minpunten
Not necessarily a negative but given the vast range of features available, if not familiar or trained on its use can be daunting to use at first
