SAP Concur reviews

Very easy to upload the receipts. Mobile version available.

Software could be a little bit cheaper.

SAP Concur is a crucial asset that help me save time by eradicating manual accounting tasks.I do not record errors when paying vendors by incorporating 2 and 3 way matching tools which detect discrepancies rapidly.

Ever since 2019, I have been using SAP Concur, and I hardly encounter issues at all.

This is the top software for travel management and expense reports in the industry. Therefore, they do the best they can. It is relatively simple to use and connects to other platforms.

Many processes should be automated so you don't have to go through every single expense and add all the details. I wish the mobile app was easier to use.

the mobile version of uploading receipts is very easy to use, and i am up to date on my expenses because of this

it was a little difficult to navigate when i firsts startedusing it. Such as when i upload a receipt on the homepage, it created a whole new expense list for that month which i did not need.

The approval process that auto emails users and stays on top of them

Password changes. They make you change your password not a lot but its one of those set it and forget it things.

Booking and expensing trips both through concur means half the information is there already when I go to process expenses, saving me time and effort when Im tired from a trip.It is so easy to see what travel options are pre-approved by my organisation, making all the steps of a trip as easy as possible.I have never had any issues with expenses going through concur and all receipts can be easily uploaded.

Concur is a little bit confusing for a new user, especially if you are not familiar with processing expenses.Despite this, it is quickly picked up with a little bit of guidance from a more experienced user.

It’s very impressive how we can manage to book travel efficiently. It gives the access to book everything at one place with lots of flexibility and alternative options.

It takes forever to load and shows error after completing the whole booking so we have to try filling out the information again.

SAP Concur has been a great tool for our small business, allowing us to easily manage employee expenses, invoices, and travel. It's easy to use, and the customer service is top-notch.

The user-interface can be a bit clunky at times, and sometimes it takes a while to find the right feature.

Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.

It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.

I like that concur is a program that can track your personal and work expenses. You can link up a credit card, and once you charge an item it goes directly to Concur and whos up on a list for you to add to a current or future expense.

I also like how Concur has a phone App to let you upload receipts on the go so you don't have to carry them around everywhere with you.

This program is not very user-friendly. It seems like it is an older progam that has been around for a while, so it works, but not as fast and easy as a more up to date program. This is the only expense program I have ever worked with, so I cannot say if it is better or worse than others. I have to use it for work, but I really wish my company would source a newer easier to use program.

I have to relink my credit card, and could not figure out how to do it online. It is linking, but it is linking my other 2 personal accounts that are at the same company, which I do not need linked. I cannot figure out how to fix this! This was actually kind of frustrating, because I searched the concur site on how to fix my problem and could not find an answer. I then searched for a phone number of who I could call that could help me, and I couldnt even find a phone number to call! I gave up on fixing this - as my card does link, I just delete the other items that I don't need linked - but it shouldn't be that hard! So for that, I gave customer support not a great rating here.

Sometimes an amount will upload wrong, and I cannot edit the amount. I usually just detach the receipt, delete it and add a new item with the correct amount and attach the receipt, but then the card charge is not linked, and my company needs them to show they are linked.

I wish the matching process was a better, as well as the nightly hotel charges too.

Concur makes it very easy to do expense reports for a sporadic traveler:

-expenses for the corporate card are transferred automatically (so one does not forget to claim them)
-the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated!
- receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee).

I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur.

Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few:
1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it.
2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.

The software allows me to sort submitted expense claims by date, currency and location. Within the expense claim the software is very user friendly, allowing the user to select from a wide ranges of expense types, departments, countries and entities. Features such as the automatic foreign currency calculation, mileage calculator and integration with corporate credit cards are very useful for the user and saves alot of time. The software is also very customizable by allowing the admin to change expense types departments, managers and other settings. The admin is also able to view a variety of reports that are very useful as well as features such as expense connect automatic payments and allowing access for the admin to act on behalf of another user.

The website tends to have periods where it is unavailable and doesn't work. This is usually resolved within a short time and the site returns to normal. Also the customer support for Concur could be improved in my opinion as there have been times I have had issues and they have been unable to help me.

Great implementation experience. Nice workflow that you can customize and set up for your company needs. Nice interface and UI for users. It is great that there is an app to use when on the go. Love the fact there are integration capabilities that you can build out and customize to extract data to then ingest into other software.

User support is very hard to deal with in the fact that you have to submit 'cases' via the website and do not always get the correct person that understands your wants and needs....I find this extremely unbearable support after coming out of implementation where you had a dedicated rep that could communicate effectively with you and understands your custom set up of the system. The client service rep after implementation does little to no help with requests. The administration of the system is cumbersome and very complex. The admin has a lot to learn and a lot of different areas of the system to manage. The mobile application doesn't allow for all necessary functionality for users for approvals. System outages have gotten better but occur way too frequently.

Direct Expense booking is the good option which i like most in the Concur and the details report you can sent to the Approval by just a Single click ny send mail option.

The commercial is the painful area in the Concur, really very high in the commercial.

My university requires us to use Concur to file all of our expenses for job-related travel. At first, it seemed like a nice system. I used to app to take pictures of receipts, which was handy. Also, it seems that they very recently upgraded their system to make it more usable.

Almost every time I submitted an expense report, it was returned with errors. I am a PhD candidate, and for the life of me I could not seem to get these reports correct. One big problem was that my departments gives us per diem for food expenses, but Concur would always create an error if our total expenses did not add up to the exact amount of approved funding. So I often had to worked with our department secretary to manipulate the expenses so that the system would accept my report. The business office at my university was no help either. In fact, they seemed to be purposely obtuse about Concur. In summary, using Concur was honestly one of the most frustrating experiences of my graduate career, which says a lot. There were multiple occasions where the business office made a mistake in an account number, blamed me for it, and then it ended up taking many months and lots of arguing before I finally got my reimbursement.

I like that travelers can attach receipts to individual charges. Travelers and approvers can sort expenses by date, dollar amount, expense type, etc. Organizations can customize Concur to add their own requirements and security warnings. I like that if you choose to print an expense report and click the PDF button, it generates a complete packet with all the receipts and backup documentation.

Our organization has the Request and Expense modules, and the two don't talk to each other very well. Travelers are frustrated that they have to enter the same information and upload the same documents over again when they submit their expense reports. The expense itemization for lodging is tedious.

As an approver, Concur limits my ability to make corrections. I have to send the expense report back to the traveler with detailed instructions of which fields to change, or I need to send them the step-by-step instructions to add me as a delegate so I can make the corrections on their behalf. I wish approvers automatically had delegate authority so we could make the necessary changes, then route the revised expense report to the traveler to review.