FixMe.IT reviews

Ease of use.
I train groups of 4+ programming mainly.
Been using it for 3 or so ? years
The way each student can interact with my (instructor's) screen sometimes makes me smile - its quite magical.
In my opinion training thus is better than one-one face-face (but you try telling that to potential customers that :-( ) since with this remote software we BOTH have dual keyboard/mouses control of a (mine) screen.

The name! Embarrasing to be honest when teaching a financial house or other.
Ill also be honest in saying that I often peruse for sotware that can have many simultaneous/concurrent CLIENTS and if it were cheaper Id go for it. So far not :-)

ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time

too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.

Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine.

No ability to force wake a machine on unattended access.

Access to client desktop withou the need for traveling to them

gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result

The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg.

It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them.

Great product to support team of remote agents.

It is becoming more expensive.

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

- I enjoy how easy it is to see my connected computers and their online status, being able to name them, group them or remove them from a group.
- The spreadsheet totals for connection times is very useful for showing clients the work/time put into maintenance or troubleshooting on their devices.
- It is nice that the program is not reliant on a browser. lightweight.
- Very quick, patient, efficient, and friendly with customer service.

- Customization is present but not as easy as I would like. It feels like I have to read manuals in many places and put work for my branded page or template to really shine. If they added more ease and options for customizing the client seen windows and page that would be great!

- This is an extra but I wish after a connection the program could prompt you for notes on what was performed and that would be included in the spreadsheet for connection times. Currently, I am writing in a different program and having to track all those notes, times/dates/client, and then attempt to incorporate them into the spreadsheets I send to my clients but it's not as clean in two different documents or takes an additional amount of time to combine them and make it look nice.

The software is straight forward and super easy for the clients to get connected, definitely recommend it for any small to medium business that needs remote support.

Doesn't always support full screen, sometimes it doesn't optimize well with older versions of windows.

Multiple remote clients. Able to see if the user is working on the machine before connection (this is a unique feature!)

Its just opensource RAT software, with a few added features. Not enough features to warrant the cost...However, I am hoping for more features, such as multiple screen handling. Need Expert Client to remember the sort order & layout of Unattended Clients

This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job.

I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally.

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

There is nothing that I don't like about FixMe.IT

Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat.

There no mac support currently but I know this is under development, once thats in place there wont be any cons'.

The service provides instant protected access to client computers as a one-off support session, but also provides unattended access for ongoing maintenance and remote management. The clipboard functionality as well as the file transfer work much better than the default LogMeIn experience. This is head and shoulders above other services at a price point that demands a subscription.

The only issue we occasionally have is some latency from some of the computers we support, but I suspect this is due to slow internet on their end.