Solitics reviews
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11 reviews
- Sector: Kapitaalmarkten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Platform with huge potential
Beoordeeld op 29-10-2021
Pluspunten
It's very flexible and can be adjusted to the needs.
Minpunten
It requires very good planning from the absolute begining. Pretty much like everything.
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Solitics real time engagement
Beoordeeld op 16-11-2021
Pluspunten
Solitics have lots of 3rd party integration, great costumer success team. They do some customizations to the platform, They have out of the box solutions. Great team to work with.
Minpunten
Solitics reports dashboard is not that great, but the team are working on improving it all the time.
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
solitics review
Beoordeeld op 31-10-2021
journeys and ad hoc campaigns for our players
journeys and ad hoc campaigns for our players
Pluspunten
options for ad hocs and journeys, options for all channels campaigns.
Minpunten
messy, unclear, very unclear reports, needs alot of improvment
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Good CRM tool
Beoordeeld op 12-2-2024
Pluspunten
User friendly, Solitics has a great customer support service, always ready to help.
Minpunten
Too basic in some of its features. We would improve the segmentation section
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Solitics Review
Beoordeeld op 11-5-2022
Recommend them but of course it is necessary to check the competitors as well
Recommend them but of course it is necessary to check the competitors as well
Pluspunten
The system is very intuitive, easy to use and very simple to explain and teach new users about it.
easy to set up journey's & promotion , the Dashboard also clear to view
Minpunten
Because we use it for few brands it is not so convenient to use once we export the report, the report is very unfriendly and there is not so much how to control the fields there.
Also there is no neat guide that explains / accompanies you as a user so that way you are dependent on a support team that is very nice but not always able to teach and explain all the options that the system have
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great solution, awesome people!!!
Beoordeeld op 26-10-2021
Very positive, huge value for money, great people - from the support agent, through the data and...
Very positive, huge value for money, great people - from the support agent, through the data and developers and up until the C level and the [SENSITIVE CONTENT]
Pluspunten
They have many segmentation and campaign capabilities, allowing to target users in real time, based on events and actions the user is doin, on site and through the marketing channels (Email, SMS etc.)
They have great support and CS managers that will help you very fast and until you'll be satisfied with a solution
Minpunten
Immediate reports should be improved significantly
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Solitics for CRM Marketing
Beoordeeld op 22-10-2021
I have been a fan since starting to use Solitics. Initially I had a few teething problems but once...
I have been a fan since starting to use Solitics. Initially I had a few teething problems but once we resolved a few load issues and other ad-hoc bits I have been very impressed. It's great to work with their team who you can tell are all very passionate about the product they sell.
Pluspunten
I have been a key user of Solitics for around 6+ months, having had experience across other major platforms in this space ie Marketo, Salesforce, Dotmailer etc. I really like how bespoke Solitics feels - there are many features that I really enjoy such as blocking specific marketing channels from sending to inappropriate customers.
The Solitics product has been designed very cleverly where segmentation and data triggering are intuitive to build. Within the 1st few weeks' of using the product I was able to design multi-channel user journeys to try convert our prospects and clients and grow our retention strategy.
The support team are all excellent and it's always a pleasure dealing with them.
Minpunten
The key addition I'd love is goal tracking within customer journeys. With such a bespoke system it would be great to be able to set a parameter for success eg compliance = compliant and judge out of 100% population entering the journey how many convert %.
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great experience
Beoordeeld op 21-10-2021
Solitics gave us an top notch tools to contact customers on real time which improve our performance...
Solitics gave us an top notch tools to contact customers on real time which improve our performance and reduce churn rate significantly
Pluspunten
The open minded of the integration and onboarding teams to customize and find out of the box solutions to make it best practice tool for our marketing and retention teams.
Fast pace development, lots of new features and solutions are added all the time
Minpunten
the reporting system still required some improvement but in overall i can't pinpoint on specific cons
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Solitics Customer Data Platform
Beoordeeld op 6-10-2022
Great performance of data-driven in real-time. Easy to customize events for triggers in different...
Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
Pluspunten
Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
Minpunten
I haven't found anything to dislike at this moment.
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very good product
Beoordeeld op 7-11-2021
Pluspunten
Ease of use.
very good and quick customer service, will help you with anything
Minpunten
lack of option to create control groups for campaigns
- Sector: Schoolleiding
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Solitics content management
Beoordeeld op 17-10-2022
Pluspunten
Very nice platform to create, edit and customize your content to create high value campaigns.
Minpunten
Using the software for short time, but seems like reporting require some improvment.
