StarChapter reviews

Dependable & customer service is good. Ease of use with knowledge base and tutorials

Can’t get membership auto renewals like we can in PayPal, so running 2 systems

There are a lot of support materials and videos, and the knowledge is intuitive and can be learned and applied easily.

There are very limited options, payment processing is expensive, reporting is static, and it can't be modified a lot. Would like more reporting options and templates.

The website generally looks good and membership management is fairly seamless.

Payment is confusing for members, and we frequently overlook attendees because it is an unclear process. Reconciling payments on the back end is a mess, forcing someone to check multiple spots to determine what was included in a deposit.

Set up the meeting and the registration for the meeting. Check up the statistic of the use of the website.

Unfortunately Board member changes every year and new members needs training.

An annual introductory training sessions would help.

Maintains membership records and provides an efficient email system.

When putting in descriptions and the body of the email there are too many codes that get put into the format. Not easy to make the body of the email or meeting description look appealing.

Event management works out well. Easy to manage.

Very difficult in creating emails and web pages.

Reporting features.

Trying to figure out how to charge different prices.

Getting a meeting set up and sending out an email about the meeting and figuring out who is attending and making badges

It’s very cumbersome and I don’t feel it’s user-friendly at all. It’s not intuitive.

I use StarChapters for multiple things. Website, Bulk Email, track membership, Meeting registration & so much more. Its easy to use and user friendly even if your not tech savey.

For tickets - You don't have a live chat option. I have to put in a ticket and wait, and hope you get to me quickly. There's no phone number to call when your stuck and need just a little bit of help to keep moving forward.

Everything is intergrated and works all together as one whole system. Payments, memberships, announcements, events. StarChapter makes it easy to reach you membership with new content posted in the StarChapter system.

They only downside is emails. Any emails sent using StarChapter's system, whether it be individual or mass, it doesn't not go to the recipient’s MAIN inbox. It seems to pass recipient’s main inbox and goes to either a “promotion” and/or “spam” folder.

The knowledge base and the conferences havebeen helpful

Frequent lock outs
Unable to sort by multiple levels
Inability to change lables that are all company related.. not Garden Club

Event setup, management, and rsvp tracking are all pretty seamless.

Costs are high. Annual costs, monthly costs, and per transaction costs add up. Many of our attendees bypass StarChapter and pay at the door to avoid those higher processing fees.

The member roster and event management are useful for our Chapter.

The overall usage and content manager is not very user-friendly and the processes for creating templates, designing web pages, etc. is convoluted.

pre-designed templates are attractive... meets the requirements of the national organization

not at all user intuitive...takes a long time to find things and upload/update items

Consolidates functions and seems to be an effective platform.

I think that pushing "woke" DEI ideology through their newsletters is grossly inappropriate. This is supposed to be a platform supporting professional organizations, not an indoctrination center.

Easy to find categories. The transaction research is what I like the most

Log in. Somtimes it gets stuck and won’t reboot

Integration with national organization.

Difficulty in finding a representative to talk with when needed.

Professional website design, lots of features and functions

Not easy for a non-technical person to master all the features, and we had to jump[p way up in member capacity/pricing when we needed just a small boost to accomodate a few more members

Support is easy and fast. The staff is helpful.

Website dashboard could be more user friendly

This is an easy way to manage membership and events. It's easy to make new pages and update content.

Some times changes you make to a page take a minute to hit the site or if you go back to make changes it will say its still being worked on (even when it's not) so you'll need to come back in about an hour.Also content that has been up for a while is hard to change. (still cant figure out how to change our address on the home page.

What I like most is the essential functionality of creating member profiles, database, events and announcements.

Absolutely do not like the backend coding platform that does not make it easy to change content. Some features are not helpful to add content and pictures to the home and subsequent webpages.