New Relic

4,5 (185)
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Totaalscore

4,5 /5
(185)
Prijs-kwaliteitverhouding
4,0/5
Functies
4,5/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,2/5

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185 reviews

Annelies
Totaalscore
  • Sector: Chemicaliën
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Slecht werkgevers

Beoordeeld op 10-9-2024

Goed voor de klanten slecht met de medewerkers

Goed voor de klanten slecht met de medewerkers

Pluspunten

Goede bedrijf product is goed zeg even aandacht aan de klanten.

Minpunten

New relic is niet goed voor de medewerkers laat ze werken zonder lunch pause omdat de managers te veel van de Mensen vragen ,medewerkers moeten beschikbaar zijn 24 uren per dag via slack antwoorden tijdens vakantie ,feestdagen buiten werk tijdens om niet ontslagen te worden

Dilraj
Dilraj
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

System analytics made easy!

Beoordeeld op 20-7-2019

Overall experience was really good with us identifying the system bottlenecks using New Relic and...

Overall experience was really good with us identifying the system bottlenecks using New Relic and then optimizing those and checking their improved performance in New Relic again.

Pluspunten

New Relic can be used to monitor system performance by integrating it with your system, written in any programming language, so that New Relic can gather variety of system metrics available. The APIs being used in the system can be profiled using New Relic or be it the queries happening on the system database. This analysis can later help in optimising the system performance by making sure all these slow api hits or db queries are working efficiently.

Minpunten

User interface of New Relic can be enhanced and made more user friendly for new users so that they can start their system analysis straightaway without having to get familiar with the UI first.

Josh
Josh
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

New Relic is a great way to keep track of website performance

Beoordeeld op 7-7-2022

It's been really helpful using New Relic to monitor our websites and servers.

It's been really helpful using New Relic to monitor our websites and servers.

Pluspunten

Front and back-end monitoring. Customizable dashboard and alerts.

Minpunten

Some JS overhead when in use. Can be tricky to focus in on different parts of the site.

Jonathan
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Too many changes, too much reliance on community support

Beoordeeld op 22-7-2022

I really want to like this software, but find that they are constantly giving me reasons for...

I really want to like this software, but find that they are constantly giving me reasons for concern. It may do well at feature we don't use, but is cumbersome and constantly changing.

Pluspunten

New Relic is easy to implement and has an active community.

Minpunten

They are constantly changing the way the software works, deprecating features for improved features. Which is good but requires constant changes. Their documentation is often out of date because of these changed. I once found an error in their documentation as part of a support case and they asked me to update their documentation. Support is slow and not the most helpful.

Darshan
Darshan
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

One stop solution for all your APM need

Beoordeeld op 6-12-2019

I been working with New Relic for quite a while now i am not able to find any replacement for it...

I been working with New Relic for quite a while now i am not able to find any replacement for it till now

Pluspunten

Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it

Minpunten

New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

Max
Max
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Know the issue before your customer

Beoordeeld op 12-3-2019

Together with Zabbix, New Relic enables us to detect and fix issues on our production servers...

Together with Zabbix, New Relic enables us to detect and fix issues on our production servers faster.
Insightful reports help to analyze the efficiency of our updates: we can see whether the update fixed the performance issue it was supposed to or not, and perform analysis of our codebase in long retrospect.

Pluspunten

- Integration with our technology stack helps us to set up monitoring for most critical issues in our software;
- Integration with Zabbix allows to push errors to our OPS team communication channels and fix issues before customers have to notice and report the issue to support.

Minpunten

Nothing in particular, New Relic does a great job of monitoring KPIs for our SaaS app.

Burak
Burak
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

A great monitoring tool

Beoordeeld op 8-7-2022

We are using New Relic in our services to track errors, bugs and to monitor the overall APIs....

We are using New Relic in our services to track errors, bugs and to monitor the overall APIs. Thanks to New Relic, we can find issues before its late, optimize our queries, slow endpoints and etc... Usage of New Relic One is really diverse in terms of an application and in my opinion it is essential.

Pluspunten

Integration with the services is really easy. You can integrate New Relic to your application written in almost any language for monitoring it.

Minpunten

The user interface is not that simple and understanding. Thus, full utilization of New Relic One is not that easy for administrators and developers. It has a steep learning curve.

Ivan
Ivan
Totaalscore
  • Anders 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Love New Relic, but it's expensive

Beoordeeld op 12-12-2017

Helped us isolate code that was freezing the server in odd scenarios.

Helped us isolate code that was freezing the server in odd scenarios.

Pluspunten

New Relic lets you isolate errors in your software. It does deep dives and tells you what takes a long time which can indicate if it's freezing the site. It will isolate different types of problems from Ruby to javascript. It has been a life saver when code has caused problems

Minpunten

It's expensive for the price. I mean if your team scoured this data constantly to improve things, then it may be worth it and/or negligable. But we use it when we have a problem, which doesn't come up that often. Last I checked you had to pay more for more history and that gets expensive. so if you use it twice a year to isolate a problem, then paying year round is expensive...especially compared to other services like honeybager

Chaitanya
Chaitanya
Totaalscore
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Great product for monitoring your services and infrastructure.

Beoordeeld op 1-8-2018

Pluspunten

Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development

Minpunten

Cost. Cost. Cost.
There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive

Lavish
Lavish
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

A very good tool to keep an eye over your app health.

Beoordeeld op 27-1-2019

Pluspunten

It is one of the best tools to check the performance of your app. It can help you in checking the performance of different API's or can even tell that which API is making your system slower and you immediately need to optimize that. It also helps in finding out which front-end page is making your app slow by detecting the load time of that page.

Minpunten

Bar charts are confusion as no proper definition is given for them.

Ryan
Ryan
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Love New Relic, but soooo expensive

Beoordeeld op 6-2-2018

Pluspunten

Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool.

Minpunten

SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model.

Geverifieerde reviewer
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

New Relic is an enterprise ready tool for your arsenal

Beoordeeld op 20-7-2023

Good experience, if you can afford it.

Good experience, if you can afford it.

Pluspunten

It’s got lots of features that enterprise companies are begging for. Incidents and alerts are some of the main features that they push. The metrics they support are industry leading and they’re driving them.

Minpunten

The charts don’t drill down, and NRQL is a little hard to read. New Relic is very expensive.

Tarang
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Pros & Cons of New Relic

Beoordeeld op 21-2-2023

Pluspunten

1. It has a great interface to debug server-side performance issues.2. Since it runs on your server you get accurate real-user page load times.3. It provides the ability to write custom queries also.4. It also provides the ability to customize monitoring parameters.5. It has a fine stacktrace which highlights the faulty code line by line.

Minpunten

New Relic has some shortfalls:1. Its Python agent has many memory leaks which lead to resource hogging.2. It has very limited support for the Tornado web framework.3. New Relic works best if your app has some kind of web API, otherwise, it's not much of a use.4. Its interface is a bit tricky, so goodbye ease of use.5. It can be sometimes difficult to get your threshold limits correctly.

Gaspar
Totaalscore
  • Sector: Mediaproductie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Great server and application monitoring tool

Beoordeeld op 5-1-2023

We use NewRelic (integrated through Heroku) to monitor our site

We use NewRelic (integrated through Heroku) to monitor our site

Pluspunten

The comprehensive set of unique features it has

Minpunten

The price, I think is kind of overkill, mostly given that there's a lot of competion out there.

Stanislav
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

The right APM tool that can save your day

Beoordeeld op 16-9-2021

Pluspunten

- easy to install and use;
- great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces;
- nicely done alerts system;
- ability to create your own dashboards;
- team is improving UX on a regular basis;
- community support;

Minpunten

- expensive;
- has some minor bugs on the UI, sometimes pages seem to be unresponsive;
- learning curve could be high for not experienced developers;

Overwogen alternatieven

Datadog
Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Awesome, well rounded real-time monitoring suite

Beoordeeld op 26-3-2019

Pluspunten

This software package does it all! I'm mostly using APM, insights and infrastructure functionality. APM is standard APM, works great. Insights are really interesting - you can figure out some weird issues much easier when you have access to a lot of data - and easy way to process/query it. Infrastructure functionality is great for keeping track of all of your servers.

Minpunten

Not much. There are two views for errors in APM (old and new one). Sometimes it's a pain to switch between those - hopefully they will get merged soon.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great software monitoring

Beoordeeld op 2-8-2019

Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye...

Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well.

Pluspunten

Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health.

Minpunten

The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Great tool - big learning curve

Beoordeeld op 18-4-2019

Pluspunten

New Relic has given our company great insight into the health of our services. We have been able to be more proactive in finding issues and resolving them before our client's notice

Minpunten

As a user, it is a bit tough to learn and understand. Extensive complex features make it really tough to learn and understand everything. I pretty much only have an understanding of the graphs i need to know

Srikanth
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

A promising product being hampered by frequent bugs and issues

Beoordeeld op 30-7-2020

Its a very promising product, but the recent issues and the frequency of those issues have ruined...

Its a very promising product, but the recent issues and the frequency of those issues have ruined the overall experience. There are more false alerts than the actual alerts and the team is looking for alternate options now.

Pluspunten

We can have a centralized monitoring of all the apps and hosts.
Ability to develop custom alerts using NRQL.
Helps to identify potential bottlenecks and peaks in the performance.

Minpunten

Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring.
Lack of default dashboard/UI to see the overall status for a group of apps/ team.
No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Profile your app in production

Beoordeeld op 7-5-2019

Pluspunten

NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance.

Minpunten

Too pricey for small teams and startups.

Navjot
Navjot
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Great analytic tool for non technical

Beoordeeld op 2-4-2019

If you are familiar with powershell scripts you can generate reports on your own and really don't...

If you are familiar with powershell scripts you can generate reports on your own and really don't need analytic tool.

Pluspunten

Great analytic tool if you are non-technical. They provide a fully fledged online portal to get server infrastructure details, web call details, SQL queries details.

Minpunten

New relic internally calls powershell scripts & sql queries to generate reports which consumes CPU on its own.

Geverifieerde reviewer
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

NewRelic - Monitoring Application Performance made easy

Beoordeeld op 23-10-2019

Ability to see metrics and performance under high load and stress. Helps us to improve performance...

Ability to see metrics and performance under high load and stress. Helps us to improve performance and catch bottlenecks.

Pluspunten

Ability to gather Application Performance Metrics. Ability to drill down and analyze the code stack.

Minpunten

Some times dashboard gets caught up. Need to refresh page so that it can be loaded. This can be improved. Also see delay some times.

Damon
Damon
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Anders 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Must-have Tool for Site Monitoring

Beoordeeld op 30-3-2020

Pluspunten

New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests. The alert/alarming system helps my teams maintain 24/7 support.

Minpunten

New Relic agents are instantiated by the application which requires binaries be installed thereby increasing the footprint. There are fewer basic features than in earlier versions, requiring a more premium subscription to be adequate for serious debugging.

Rahul
Rahul
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

A necessary tool to be aware of what's going on with your APIs

Beoordeeld op 4-8-2018

I'm using New Relic to track my API performance.

I'm using New Relic to track my API performance.

Pluspunten

Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code.

Minpunten

The metrics can be confusing at first but blends in once you get a hang of it.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

New Relic One as a Software Engineer

Beoordeeld op 16-5-2022

Overall, New Relic One does a great job for real time monitoring and error aggregating.

Overall, New Relic One does a great job for real time monitoring and error aggregating.

Pluspunten

The error reporting is very valuable. New Relic One allows for being able to see errors in real time in the case of an incident which helps resolves issues faster.

Minpunten

There was a period of time where the UI was being changed often. It could be frustrating to log in trying to resolve an issue and have to struggle to find the information in a new layout.