Arena QMS reviews

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79 reviews
- Sector: Medische apparatuur
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Document Management at its top
Beoordeeld op 19-6-2023
Arena QMS, with its features and being cloud based, is a powerful tool to manage all the Company...
Arena QMS, with its features and being cloud based, is a powerful tool to manage all the Company documents and allows streamlining the Documents and Change Control processes.
Pluspunten
The possible customization, the document storage and the approval process control.
Minpunten
The tool is not immediate to use and sometime the user interface is not so easy. Sometime the updates of the UI get the users confuse.
Antwoord van Arena, a PTC Business
Thank you for taking the time to leave us a review! We're happy to hear Arena QMS has helped you streamline documents and change control processes. Thank you for sharing your feedback about the user interface. We'll make sure to account for this in future product enhancements.
- Sector: Machine- en installatiebouw
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
GOOD QMS with some issues to QAD
Beoordeeld op 5-12-2023
Pluspunten
All documentation in one platform, Sorting and searching made easy
Minpunten
Work order and material sync up with other platforms is a problem and hassle to deal with
Antwoord van Arena, a PTC Business
Hi Saikiran,
Thank you for taking the time to review Arena QMS. Your feedback about the work order and material sync up is helpful, and we'll share this with the team. We're glad to hear that you've benefitted from the platform!
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
User Friendly Bill Of Materials Control
Beoordeeld op 17-5-2021
Overall the software has been very useful to our company and the customer service has been...
Overall the software has been very useful to our company and the customer service has been outstanding. Arena gives the customers the ability to customize workflow and also listens to the voices of the customers when releasing new updates.
Pluspunten
ARENA is a very user friendly platform and easy to navigate. It has made it easy for our company to create, document, and maintain Bill of Materials and show visibility to those in our company, as well as third party suppliers/contract manufacturers.
Requests and Changes are easily created and implemented.
Minpunten
The user interface itself looks a little outdated. Some of the integrations aren't exactly what was desired. Even with the Third party integrations, there is a good bit of backend, manual entry to be done.
Antwoord van Arena, a PTC Business
Hi Bo,
Thank you for your review of Arena QMS. We appreciate your feedback. Glad to hear Arena has been helpful for your company and you're happy with our customer service. You noted in the cons section that UI is a little outdated. As you know we've been updating the UI with a fresh, clean look. We have a commitment to improving user experience.
-Alaine
- Sector: Medische apparatuur
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great one stop solution
Beoordeeld op 8-1-2024
Pluspunten
Easy to use, great system for document lifecycle and document management.
Minpunten
Some documents tend to become buggy like formatting gets bad.
Antwoord van Arena, a PTC Business
Hi Harsh, thank you for leaving us a review. We're happy to hear it's been easy to use and helpful for your document management.
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Arena QMS for the Win!
Beoordeeld op 23-6-2023
Arena has been a great tool for eliminating silos in product development. Everyone has access to...
Arena has been a great tool for eliminating silos in product development. Everyone has access to the same information, in the same location.
Pluspunten
The product is so easy to use. Even from the Admin side setting up and use Arena QMS is pretty easy
Minpunten
Consistency across the Arena worlds for loading files and not being to add suppliers to product changes in bulk, but other than that, I can complain.
Antwoord van Arena, a PTC Business
Hi Amy,
Thank you for taking the time to review Arena QMS! We're pleased to hear that our solution continues to eliminate silos and be easy to use for your company. We appreciate your feedback about file loading and adding suppliers in bulk and will remember this for future enhancements.
- Sector: Biotechnologie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
DESIGNED FOR QUALITY MANAGEMENT
Beoordeeld op 26-12-2023
Pluspunten
Arena QMS has all the features we need for quality management. I like the functionality and integration across our various different locations and product lines.
Minpunten
Could be more intuitive and user-friendly. Can get confusing and convoluted at times.
Antwoord van Arena, a PTC Business
Hi Peter, thank you for leaving us a review! We're glad Arena QMS covers all the features you need for quality management.
- Sector: Biotechnologie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Arena Users
Beoordeeld op 27-11-2023
I am very satisfied with the App on general as it is very easy to use and is able to provide the...
I am very satisfied with the App on general as it is very easy to use and is able to provide the information that i am required to use. I would highly recommend this to other company's as it is the easiest App i have ever used.
Pluspunten
The ease of use of this App makes finding a following directions very easy. I am able to find what i need easily with the use of the search button that allows me to be able to type in a description and find what I'm looking for.
Minpunten
While using the software at times I am automatically logged out or the App will crash causing me to have to re login and either look for my last page or use some time waiting for it to log in.
Antwoord van Arena, a PTC Business
Hi Daniel,
Thank you for taking the time to leave us a review. We're glad Arena QMS has been easy to use and appreciate your feedback about the app crashing. We will bring this up with our internal team.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Arena Review
Beoordeeld op 8-1-2024
Pluspunten
I like the personalization each company can incorporate into Arena to fit their own needs.
Minpunten
The user interface could use improvements. It would be preferable for the search tool to be able to search all "worlds." There are some other actions that require lots of "clicks" as well and could be streamlined.
Antwoord van Arena, a PTC Business
Hi Allie, thank you for reviewing Arena QMS! We're glad you're enjoying the customization it provides and appreciate your feedback about the interface.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Q.S Perspective
Beoordeeld op 21-12-2023
Pluspunten
We like the BOM management. When something in the BOM changes, it's easy to track.
Minpunten
Document Management and Cost. It can be expensive
Antwoord van Arena, a PTC Business
Hi Anita. thank you for reviewing Arena QMS. We appreciate your perspective on the cost and document management capabilities of Arena QMS and are glad you're enjoying the ease of BOM management it provides.
- Sector: Chemicaliën
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Keegan review
Beoordeeld op 4-12-2023
I am pleased with my time on Arena. The system is fast enough when multitasking.
I am pleased with my time on Arena. The system is fast enough when multitasking.
Pluspunten
easy to use. relates items to other items making it easy to find
Minpunten
Too many steps and approvals to do simple functions
Antwoord van Arena, a PTC Business
Hi Keegan,
Thank you for taking the time to leave us a review. We appreciate your feedback regarding the steps and approvals and are happy that overall, Arena QMS has been easy to use.
- Sector: Farmaceutica
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fully Customizable eQMS with great support and pricing
Beoordeeld op 18-5-2021
From start to finish, our Sales then Implementation Engineer, and customer Success Rep have been A+!
From start to finish, our Sales then Implementation Engineer, and customer Success Rep have been A+!
Pluspunten
The configurability and wide array of abilities is what drew us to Arena. The support was A+ from the start.
Minpunten
The configuration period is lengthy if you aren't able to dedicate 100% of your time to it.
Overwogen alternatieven
MasterControl Quality ExcellenceRedenen om over te stappen op Arena QMS
Cost Functionality Customer Service CustomizationAntwoord van Arena, a PTC Business
Hello Melissa,
Thank you for giving our team an A+! We appreciate your feedback and are happy to hear about your positive experience.
- Sector: Muziek
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
good software for PLM and Quality management
Beoordeeld op 2-1-2024
Pluspunten
Quality module is the most like function what i used. like the nonconforming material control connect with CAPA, and easily to update the layout.
Minpunten
File no. and Document no. Item no. confused people.
Antwoord van Arena, a PTC Business
Hi Jeffrey, thanks for reviewing Arena QMS. Thank you for your feedback on what was confusing in the solution. We're happy to hear you're enjoying the quality module and other features!
- Sector: Halfgeleiders
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
QMS review
Beoordeeld op 8-1-2024
Pluspunten
ease of use and features are easily accessible
Minpunten
initial learning took some time to get used to and going thru the features
Antwoord van Arena, a PTC Business
Hi Cedrix, thank you for taking the time to review Arena QMS. We're glad to hear you've found it easy to use and accessible.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Initial Assessment, need more experience with implementation to reassess system.
Beoordeeld op 16-6-2023
I am very impressed with Arena, it seems to be designed by people that understand Product Life...
I am very impressed with Arena, it seems to be designed by people that understand Product Life Cycle Management, Quality Systems, Regulatory compliance. It is more complete than most other modules that are part or ERP systems.
Pluspunten
Web Base but Need more time to test syst
Minpunten
Need more time to test system...........
Antwoord van Arena, a PTC Business
Hi Ezequiel,
Thank you for leaving us a review! We're happy to hear that you've had a positive experience with Arena so far. Please don't hesitate to reach out to your account team if you ever need assistance acquainting yourself with the software further.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Arena QMS Review by non-technical User
Beoordeeld op 7-7-2023
My customer is able to notify me of process changes and updates easily, and we are able to gather...
My customer is able to notify me of process changes and updates easily, and we are able to gather the necessary details and implement changes.
Pluspunten
Arena QMS is very user friendly for non-technical users. It is easy to locate items, changes and such with the powerful search tool provided. I enjoy the user interface.
Minpunten
It seems like BOM searches time out and take a long time during busy times of day.
Antwoord van Arena, a PTC Business
Hi Jessica,
Thank you for leaving us a review. We appreciate your input about the BOM search and will bring this to our team for review. We're also happy to hear it's been user friendly and hope it continues to help your organization find efficiencies.
- Sector: Halfgeleiders
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
I recommend Arena PLM since it is friendly user
Beoordeeld op 7-9-2023
I do not have any business problems with Arena. The benefit is huge since Arena helps us to manage...
I do not have any business problems with Arena. The benefit is huge since Arena helps us to manage our releases.
Pluspunten
It is very friendly user. You can help first time user or you can use Arena even you have not use it for 1 year.
Minpunten
Integrate with other tools. IT department need to get involve during the integration of Arena with other tools like SAP.
Antwoord van Arena, a PTC Business
Hi Nancy,
Thank you for leaving a review of Arena QMS! We're glad it's been user friendly and easy to use.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Arena User
Beoordeeld op 5-7-2023
Pluspunten
software is easy to use and has helped eliminate silos in product development
Minpunten
I have no dislike working with Arena. All the features are defined nicely and easy to navigate
Antwoord van Arena, a PTC Business
Hi Ali,
Thank you for taking the time to leave us a review! We're glad our software has helped eliminate silos for your organization and has been easy to navigate.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Seems to have all the Features I want
Beoordeeld op 18-12-2023
Pluspunten
Has all the features and tools I could think of wanting. Building up parts and BOMs seems logical and straightforward.
Minpunten
The location of all of the tools and features is a little confusing.
Antwoord van Arena, a PTC Business
Hi Todd, thank you for taking the time to review Arena QMS. We're glad it has all the tools and features you need.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Document Management and Quality System Control
Beoordeeld op 10-6-2021
My experience with Arena has been fantastic so far. They aim to please and are improving the...
My experience with Arena has been fantastic so far. They aim to please and are improving the product all the time.
Pluspunten
Because we rolled out Arena for Doc Control, QMS, Training, etc all at once, it was the first time I've seen a eQMS work well together. I love the integration of all the components and "worlds" and that once you understand the logic, it's very intuitive.
Minpunten
We have not been able to create reports out of Arena to get the Quality metrics that we'd like. That may be partly because we haven't put the correct fields in. The good news is that it is easy to download data into Excel and manipulate the data from there. Arena is very good responding to requests, so it is improving all the time.
Antwoord van Arena, a PTC Business
Hello Holly,
Thank you for your 5-star review of Arena QMS. We appreciate your feedback. We're happy to hear you had such a positive experience implementing Arena QMS and that it's the first time you've "seen an eQMS work well together"!
Please reach out to your customer success coach at any time for support with reports.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
good tool
Beoordeeld op 3-6-2021
Pluspunten
I like training management, reminders, DCO, item creations
Minpunten
It would be nice to be back to sign off trainings on files and ot only items. Examles, if I have 1 itema with 5 files in it, the training plan allowas to sign on the primary file only.
In addition would be nice to get the document number automatically printed on pdf, to avoid human error
Antwoord van Arena, a PTC Business
Hello Claudia,
Thank you for your review of Arena QMS. We appreciate your positive feedback and also value your suggestions. Please reach out to your customer success coach to discuss your training management requests. They may be able to help address some of the items.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Reasonable QMS
Beoordeeld op 4-6-2021
Pluspunten
Keep tracking of BOMs and training records
Minpunten
User experience and Graphic user interface can improve a great deal.
Antwoord van Arena, a PTC Business
Javad,
Thank you for providing a review of Arena QMS. We are continuously improving the UI/UX to create the best experience for customers. I hope you have seen the improvements in the latest releases.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Arena Review
Beoordeeld op 8-6-2021
Pluspunten
The change control and lifecycle management is well implemented and makes version control very easy to process and review.
Minpunten
Sourcing and costing is something that isn't easy to use. I would like to see version control and better API endpoints as retrieving, updating and using this data can be challenging.
- Sector: Design en ontwerp
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Reliable Software
Beoordeeld op 26-5-2021
Pluspunten
The functions in the software make bill of material keeping consistent and reliable.
Minpunten
The search engine and the need to manually click to show more per page gets annoying.
Antwoord van Arena, a PTC Business
Andrew,
Thank you for sharing your thoughts about Arena QMS.We appreciate your input. Keep an eye out for continuous Search improvements.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Easy to Use software
Beoordeeld op 14-5-2021
Pluspunten
Very easy to use. Able to bookmark items which you require. Message triggers for approvals and reminders very handy.
Minpunten
Reminders to tasks could be highlighted differently if they are urgent and need attending to. With so many assignments and tasks it is hard to keep track of them.
Antwoord van Arena, a PTC Business
Hello Joss,
Thank you for your review of Arena QMS. We appreciate your feedback and are happy to hear you find it very easy to use.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Arena QMS review
Beoordeeld op 28-5-2021
Easy to set up and maintain.
Easy to set up and maintain.
Pluspunten
Cover most of ISO requirements and connected different parts togeter.
Minpunten
Not enough statistic. Analytics is a good tool, but not enough.
Antwoord van Arena, a PTC Business
Eugene,
Thank you for taking the time to review Arena QMS. We appreciate your feedback. Please reach out to your customer success coach at any time to get best practices for Analytics. They may be able to help you get the additional information you are looking for.