Emburse Invoice Enterprise (formerly Chrome River Invoice) reviews

Very easy to use with great admin functions.

Would like to see more filters for Reporting purposes.

Emburse invoice software gives our firm full visibility and complete approval and control over all vendor invoices processed through our AP team.

Emburse invoice has great remote apps that we have started to use and would like to see full visibility into all invoices entered into the system.

This product saved us during Covid. There was no disruption of approving and paying invoices as it was all done through Chrome River and no paper or signatures were required. We also have seen a tremendous reduction in paper and work. We've gone from 11 filing drawers to 2 and 75% reduction in AP data entry tasks.

Nothing. It has worked very well for us.

During our discovery phase for a new P2P system, Chrome River was one of the few that we found to have an extremely dynamic and robust workflow engine that would meet our organization's needs. The ability to build unique/custom workflows on virtually any of the fields within the system, as well as add as many user-defined fields that we want/need for a cloud-based platform, was big a win for my team.

wish there were better integrations/applications between the expense management platform with the Emburse Card program and the PO/Invoice modules. It would be nice to (1) issue a PO, (2) receive an invoice, and (3) pay with the Emburse card through the system without doubling the workflow approval fro both an invoice and a credit card expense.

Chrome River's OCR engine is very accurate, and handles nearly all of the tedious detail relating to invoice intake. The customized routing/approval rules allow invoices to be routed quickly and approved from desktop or mobile devices, resulting in quick turnaround and transparent status reporting.

The initial setup of business rules for routing and approval was complex, but once set up has been very effective and required little ongoing maintenance.

Electronic approvals and processing help eliminate the need for paper being "pushed" from one office to another.

User's cannot see Invoices created by others. User's cannot delete Invoices that have been returned.

Chrome River invoice makes managing AP invoices easy. Users around the firm submit their invoices themselves using Chrome River which has taken our AP department to a new level (not much data entry). The application automatically routes from one approver to the next, and it's relatively easy to make changes to our routing setups (and we can easily shift approval responsibilities from one person to another as necessary).

There is not much I don't like about Chrome River Invoice

I like the ease of use when processing invoices using both the image capture method or by using prior invoices as templates.

The interface can be a bit of a challenge when you first start to use the application but you quickly become accustomed to the layout and functionality.

What I most like about this software is the easiness to use. It is not difficult at all, very user friendly.

There is nothing that I do not like about this software, it is very self explanatory when using both invoice and expenses.

- We've decreased our paper usage dramatically as approvals and forms are all electronic.
- AP team have more time to do more analytical work (previously data entering invoices), since everyone in the firm can now enter it themselves
- Can customise approval workflows easy
- Can track invoices more easily, from the end user's view and from AP's view.

- Training staff on how to use CR Invoice was difficult in particular the tax section, as not many end users have to deal with it regularly.
- Getting the set up on complex business rules and approvals was difficult in the beginning
- Ad hoc reporting / analytics is not the most user friendly interface to deal with
- Customer service is a hit and miss at times. Requesting for changes, information on errors, took a while for a response. Sometimes when a fix is in place, may have changed something else in the system that will cause an error elsewhere.
- OCR for Invoice isn't accurate and doesn't seem to learn when adding similar invoices.

The paperless environment Chrome provides is fabulous! The electronic movement of invoices and expense reimbursements through the approval process has greatly increased the efficiency of our workflow.

The help desk support. Customizations sometimes take way too long to implement. In addition, approval routing rule changes made sometimes screw up prior changes without our knowledge until it is found through the user experience.

Una delle prime cose che ho notato è stata l'interfaccia intuitiva e user-friendly di Chrome River INVOICE. La navigazione è semplice e le funzionalità sono disposte in modo logico, il che rende l'apprendimento del sistema un processo agevole. Ho apprezzato particolarmente le integrazioni offerte da Chrome River INVOICE. Si integra facilmente con altre applicazioni aziendali, migliorando così l'efficienza e garantendo la coerenza dei dati. Tuttavia, alcune integrazioni potrebbero essere migliorate per offrire una maggiore flessibilità.

Mentre la qualità del servizio è eccezionale, il costo potrebbe essere un po' elevato per alcune piccole imprese. Tuttavia, considerando le sue funzionalità avanzate e l'efficienza che offre, potrebbe ancora rappresentare un buon investimento per molte aziende.

The ease of processing payments and knowing exactly where an invoice was in process.

Some keyboard shortcuts would be nice but that is nit picking

Makes invoice processing transparent, all involved can see where the invoice is at in the process at any time. It also allows submitters access to payment data instead of having to reach out to Accounting for the information.

Customization of the product has been a hurdle as we have had to find ways to make our operation fit within the software.

The APIs and single sign in features are advanced

No API for invoices. Also there is no pay data in the expense api

The functionality and user friendly. Reporting is nice

Haven't come across anything to add yet.

it is easy to use and send invoices electronically

I have not used this long enough to find something I did not like