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201 reviews

- Sector: Horeca
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
blijf weg van lightspeed
Beoordeeld op 11-8-2023
Pluspunten
helemaal niets positiefs meer na de overname van Posios door Lightspeed... lees onze ervaring bij de minpunten...
Minpunten
Blijf weg van Lightspeed ! sinds de overname zijn ze waardeloos ! Lees hieronder ons verhaal...Al meer dan 10 jaar klant bij Lightspeed, het vroegere Posios. Eén van de eerste klanten geweest van Posios, nog op hun kleine kantoor te Gent veel samengezeten om hun dienstverlening te verbeteren, samen met founder [gevoelige inhoud verborgen]. Deze mensen hadden nog oor naar hun klanten. Heel veel uitwisseling om de software zo sterk mogelijk te maken. Toffe software, toffe medewerking, een luisterend oor naar de klant toe.In 2014 worden zij overgenomen door het Canadese Lightspeed. De eerste jaren verlopen nog zeer correct en krijgen wij een prima dienstverlening.Echter, de laatste 5 jaar hebben zij een enorme expansie meegemaakt en lopen de accountmanagers de ganse markt af om peperdure contracten af te sluiten die idd tot 250/300% duurder zijn geworden op 1 a 2 jaar tijd.Mocht de service en dienstverlening, technische support etc kunnen volgen, zouden wij hier allemaal geen problemen mee hebben. Echter wordt er bij technische issues keer na keer gefaald en duurt het wekenlang tot zaken opgelost zijn, omdat ze het gewoon niet kunnen en de hete appel doorgeschoven wordt keer na keer naar een andere collega. Op het callcenter zitten jonge zeer onervaren medewerkers die het probleem vaak niet snappen.Elk probleem wordt geescaleerd naar hun technical support of customer succes mensen, gewoon medewerkers met iets meer ervaring die dan met veel sorry en excuses de boel proberen r
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Lightspeed is an excellent partner to us
Beoordeeld op 15-7-2021
Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy...
Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided.
Pluspunten
Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.
Minpunten
Actually we are very satisfied with the services that we are receiving from Lightspeed.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Overall very happy with our decision to move to Lightspeed as our POS
Beoordeeld op 25-5-2021
We are very happy overall that we moved forward back in November with Lightspeed. No regrets and...
We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you
Pluspunten
Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.
Minpunten
Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.
Overwogen alternatieven
TouchBistro- Sector: Horeca
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Go with something else!
Beoordeeld op 29-4-2022
If it was up to me, I would cancel our contract.
If it was up to me, I would cancel our contract.
Pluspunten
Fairly easy to set up for basic items. Not much else is easy with this.
Minpunten
Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.
Antwoord van Lightspeed
Hi Kesha,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback.
You may reach us Toll-Free at: 1-844-365-2868
Thank you,
Lightspeed Commerce
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
How Lightspeed will help improve your business.
Beoordeeld op 23-3-2019
I signed up with Lightspeed back in Nov 2016 and I have never looked back.
Lightspeed gives me...
I signed up with Lightspeed back in Nov 2016 and I have never looked back.
Lightspeed gives me accuracy and analysis.
Through Lightspeed's data I was able to save costs through employee shrinkage.
Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat.
Pluspunten
They are accuracy and analysis.
With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.
Minpunten
There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Not worthed as the expensive price
Beoordeeld op 28-2-2020
I know amount that i calculate manual in every type of payment are balance or not because kounta...
I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.
Pluspunten
Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.
Minpunten
Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
My experience with Lightspeed
Beoordeeld op 22-2-2023
Not the greatest. The last rep that took care of my problem was the best one I had in the last 5...
Not the greatest. The last rep that took care of my problem was the best one I had in the last 5 years. His name is [sensitive content hidden] and he should be rewarded for his excellent customer service!
Pluspunten
It is easy to use and the back office reports are very useful.
Minpunten
When it glitches the time on hold on the phone is ridiculous and Lightspeed needs to put techs on the road to help out the restaurants using their product
Antwoord van Lightspeed
Hi Maria,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
User friendly and great customer service
Beoordeeld op 1-2-2019
Pluspunten
We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!
Minpunten
I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Industry standard POS software with learning curve
Beoordeeld op 18-5-2021
Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles.
Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles.
Pluspunten
This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.
Minpunten
Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fantastic system; exactly what we were looking for
Beoordeeld op 21-1-2022
When we decided to explore for a new POS system for our business, we were looking for a system that...
When we decided to explore for a new POS system for our business, we were looking for a system that would be very user friendly, easy to install, good solid remote help desk and overall, a system that would be speed up our service. Due to the fast responses from lightspeed we were completely informed with the solution offered and had a quote in our inbox within no time. Very accurate, detailed and excellent service. Now 5 weeks later, the system is up and running in our operation in Jamaica. The installation was quick and easy (and we are certainly no experts at it) The staff training literally took 10 minutes and everybody enjoys working with the program. Most importantly as managers and owners we have all the accurate information available to control sales, waste and possible theft. All information is just a few Clicks away. Incase you don’t know; the help desk is simply phenomenal and well trained. As you can tell, I can recommend lightspeed to any company that looks for a system that clearly was designed for the user and by pros.
Pluspunten
The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.
Minpunten
Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
LightSpeed Success
Beoordeeld op 24-6-2021
LightSpeed support is superior to all other product support I am getting both from a business...
LightSpeed support is superior to all other product support I am getting both from a business standpoint as well as personal. Their response is quick and understandable.
Pluspunten
Easy to use backed up by professional support. Conversion and training was excellent.
Minpunten
Consignment reporting requires a couple extra steps from my previous product.
- Sector: Horeca
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Too Much Work
Beoordeeld op 3-6-2021
Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended...
Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended up being a massive waste of resources.
Pluspunten
Lots of different bells and whistles and the developers are willing to work with you to customize a solution.
Minpunten
Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end.
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Terrible Integration with XERO
Beoordeeld op 17-7-2018
Pluspunten
Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking
Minpunten
- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money
- Sector: Detailhandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Lightspeed for Bicycle Retail
Beoordeeld op 12-6-2021
If there was another option that exceeded the value, I would recommend a change for something that...
If there was another option that exceeded the value, I would recommend a change for something that is more intuitive, more user friendly, and offered more complete support.
Pluspunten
The POS functions are fairly easy to use and the reporting is simple. Also, customer info and scheduling are also fairly easy to use and navigate.
Minpunten
It is very difficult to train a new person on the software. Inventory management is very difficult and tedious and most all functions related to inventory management including ordering are a nightmare to manage.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
First Advanced Software
Beoordeeld op 31-1-2019
We need better support system in the week end. We need a app to view from the menu. We will have...
We need better support system in the week end. We need a app to view from the menu. We will have to use browser to login into restaurant manager. As a owner, we need to simple app to check the sales summary for each location in the app.
Pluspunten
Easy to use with many features. We have been using this software since the inception. We are happy with software.
Minpunten
There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great POS system for small retailers
Beoordeeld op 24-5-2021
I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a...
I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a home/gift shop. It's served us well in both settings. All our employees have been able to use the system without difficulty and the analytics have given us an advantage in managing operations.
Pluspunten
Back-end setup is pretty simple and user interface for point of sale is easy and forgiving. Our '72 year old non-computer literate' retail associate was able to master it in no time. Customer support is also top notch.
Minpunten
There are a few small issues - refunds are a multi-step process, and setting up the ecom website didn't feel as intuitive as it could be. (I did talk with customer service about this. They agree the process could be streamlined and are in the process of rolling out a new setup process shortly.)
- Sector: Voedselproductie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Lightspeed POS
Beoordeeld op 28-3-2019
Lightspeed has been really good to us over the past 4 years with regards to reports and POS systems.
Lightspeed has been really good to us over the past 4 years with regards to reports and POS systems.
Pluspunten
The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.
Minpunten
The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Light speed for restaurant
Beoordeeld op 30-11-2017
Pluspunten
Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.
Minpunten
Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Very user friendly!
Beoordeeld op 3-4-2018
Pluspunten
User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.
Minpunten
Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Absolutely fantastic product, team, and set up.
Beoordeeld op 14-2-2017
While originally using a completely outdated and problematic POS system, we were put in touch with...
While originally using a completely outdated and problematic POS system, we were put in touch with the team at Kounta. They were explained as being the most genuine team in the business, but always on hand to help and with a system which really spoke for itself.
Not only was the recommendation totally correct, I am now the one spreading the word of just how simple the transition was, and how happy we are with the product.
Not only is it a really easy system to set up and organise, especially with the helpful team over at Tech Panty - a shout out to Andy who is such a 'yes-man' and always on the problem solving case - , we were completely changed over on such a tight time limit with absolutely no stress from our end.
We've been up and running for a few weeks now, and staff members who were completely dedicated to the old systems are now totally sold on the new system Kounta has provided. It is an easy system to set up, use on a day to day basis and fills all of the reporting tick boxes you can have.
The fact that these teams have worked in hospitality really shows through the product; it's set up like it has been trialed for a number of years with all issues that could have arisen already ironed out.
10/10.
Pluspunten
The ease of use, and the simplicity of the screens.
Minpunten
Nothing.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Count on Kounta
Beoordeeld op 5-4-2017
Kounta is the best point of sale.
I have set up five different POS systems since 2000 and Kounta...
Kounta is the best point of sale.
I have set up five different POS systems since 2000 and Kounta is by far the best and most flexible.
Our business could not have grown as quickly, successfully or efficiently without it.
Absolutely love the production printing set up. Nothing compares.
Team this with Tyro EFTPOS and it's a total winner for fast bar service.
Pluspunten
Production printing and cloud operation
Minpunten
Needs a cash-out facility
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
great service
Beoordeeld op 30-12-2021
Pluspunten
lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with
Minpunten
needs to have easier ways to upgrade equipment,
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Kouta is pretty good
Beoordeeld op 19-8-2018
Kouta is a smart point of system sale, Kounta has the most amazing customer services
Kouta is a smart point of system sale, Kounta has the most amazing customer services
Pluspunten
Kounta system is very smart and easy to follow.
Minpunten
* It seems a little pricy, we are in NZ and it's in AUS dollars excl GST.
* it needs wifi connections to run all the time. (perhaps it's the trend of our world now :)
One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
We love kounta!
Beoordeeld op 25-2-2017
Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and...
Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and we find the reports and sales by information invaluable!
Pluspunten
It's capacity to review a day's sales or last week/ year!
Minpunten
Stock management
Grouping of goods
No integrated weighing scales!
- Sector: Horeca
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The best customer service and support I have experienced!
Beoordeeld op 11-2-2019
I am new to the hospitality industry and there is so much to learn and I need to learn fast....
I am new to the hospitality industry and there is so much to learn and I need to learn fast. Kounta's excellent customer service and support has helped me tremendously to streamline my sales and to look professional. With so much to learn in the beginning, it was comforting to have a friendly voice always on the other side of the phone to assist me , and all the staff at Kounta have always been very patient with me (when I don't understand). Service like this is rare, and I absolutely appreciate it. I will always be loyal to this Company and will recommend it to everyone. Kounta has a fantastic product and they have the support to match it in order for you to utilize your products to the fullest and get value for your money. Thank you for a great product but even greater customer service and support!
Pluspunten
The support and customer service. It is no use to have an excellent product and the user don't know how to use it. Kounta matches their excellent product with excellent support.
Minpunten
I have not anything negative to say about this product.