Lightspeed Restaurant reviews

helemaal niets positiefs meer na de overname van Posios door Lightspeed... lees onze ervaring bij de minpunten...

Blijf weg van Lightspeed ! sinds de overname zijn ze waardeloos ! Lees hieronder ons verhaal...Al meer dan 10 jaar klant bij Lightspeed, het vroegere Posios. Eén van de eerste klanten geweest van Posios, nog op hun kleine kantoor te Gent veel samengezeten om hun dienstverlening te verbeteren, samen met founder [gevoelige inhoud verborgen]. Deze mensen hadden nog oor naar hun klanten. Heel veel uitwisseling om de software zo sterk mogelijk te maken. Toffe software, toffe medewerking, een luisterend oor naar de klant toe.In 2014 worden zij overgenomen door het Canadese Lightspeed. De eerste jaren verlopen nog zeer correct en krijgen wij een prima dienstverlening.Echter, de laatste 5 jaar hebben zij een enorme expansie meegemaakt en lopen de accountmanagers de ganse markt af om peperdure contracten af te sluiten die idd tot 250/300% duurder zijn geworden op 1 a 2 jaar tijd.Mocht de service en dienstverlening, technische support etc kunnen volgen, zouden wij hier allemaal geen problemen mee hebben. Echter wordt er bij technische issues keer na keer gefaald en duurt het wekenlang tot zaken opgelost zijn, omdat ze het gewoon niet kunnen en de hete appel doorgeschoven wordt keer na keer naar een andere collega. Op het callcenter zitten jonge zeer onervaren medewerkers die het probleem vaak niet snappen.Elk probleem wordt geescaleerd naar hun technical support of customer succes mensen, gewoon medewerkers met iets meer ervaring die dan met veel sorry en excuses de boel proberen r

Easy to use, adaptable in most situations. Any staff member should be able to use it especially on the visual side of things. Links to the accounting programs.

A few little enhancements would be nice to give the client and few extra reporting outcomes but I'm being a little picky.

The product is one of the modern POS systems that it's very easy to set up and very easy to use. It's a breeze for both the users and the admins.

There is not really much to be mentioned as a con to be honest. May be that if you're experiencing some sort of a lack of internet connectivity you won't be able to mare changes, but not sure if I can qualify this as a con.

It is critical as a POS system and useful for posting all needed journal entries.

Can be difficult to learn to use and impliment.

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

When I was tasked with setting up a Point of Sale system in 48 hours I thought it was impossible but when I found Kounta it was easy to set up and integrate into our credit card machine in a matter of hours.

The most challenging thing that I found was I could not email the monthly receipts to my accounting team and would need to give them the main control to the platform if I wanted them to be able to access that directly.

This is a very easy POS to use, all cloud based so access at any time is a cinch! for a newby in hospitality without any experience setting up a point of sale its been a relatively simple task. The access to support staff is very good however expended communication hours would be a benefit for the busy people who work on this stuff at night time.

Haven't come across any yet! if there is one thing so for it's integrating add on's, seems to be a little confusing! but i'm sure that is largely due to my inexperience.

Kounta is simple to use, and mostly easy to configure. Being in the cloud alleviates the need for backups and facilitates easy changing of products or prices from any device any time.

Some functions are a little quirky. There are also some add-ons that should ideally be part of the core product such as more advanced reporting/analysis. Also creating sandpit copies of the company to test a complete redesign before implementing would be advantageous.

So far I have found their support-team extremely helpful and the system itself is very easy to understand and implement.

I have not come across any difficulties so far. However, for bookkeepers - as most bookkeepers I know have never operated this system by themselves - if they could run a practical 30 mins course on how to integrate KOUNTA with other accounting systems such as XERO, that would be extremely helpful.

How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.

It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.

I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.

lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with

needs to have easier ways to upgrade equipment,

We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!

I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!

Makes managing reservations very easy. d

needs to have an integrated widget for websites not supported by their software. or a link where clients can book a reservation.

Easy to use backed up by professional support. Conversion and training was excellent.

Consignment reporting requires a couple extra steps from my previous product.

Great POS system with a very user friendly app!
Simply made it easy to look after my business :)

Not sure what to say. All is just good. That is all

The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated!

Some reporting could be more details - a few items are tough to track!

Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed