Lightspeed Restaurant reviews

helemaal niets positiefs meer na de overname van Posios door Lightspeed... lees onze ervaring bij de minpunten...

Blijf weg van Lightspeed ! sinds de overname zijn ze waardeloos ! Lees hieronder ons verhaal...Al meer dan 10 jaar klant bij Lightspeed, het vroegere Posios. Eén van de eerste klanten geweest van Posios, nog op hun kleine kantoor te Gent veel samengezeten om hun dienstverlening te verbeteren, samen met founder [gevoelige inhoud verborgen]. Deze mensen hadden nog oor naar hun klanten. Heel veel uitwisseling om de software zo sterk mogelijk te maken. Toffe software, toffe medewerking, een luisterend oor naar de klant toe.In 2014 worden zij overgenomen door het Canadese Lightspeed. De eerste jaren verlopen nog zeer correct en krijgen wij een prima dienstverlening.Echter, de laatste 5 jaar hebben zij een enorme expansie meegemaakt en lopen de accountmanagers de ganse markt af om peperdure contracten af te sluiten die idd tot 250/300% duurder zijn geworden op 1 a 2 jaar tijd.Mocht de service en dienstverlening, technische support etc kunnen volgen, zouden wij hier allemaal geen problemen mee hebben. Echter wordt er bij technische issues keer na keer gefaald en duurt het wekenlang tot zaken opgelost zijn, omdat ze het gewoon niet kunnen en de hete appel doorgeschoven wordt keer na keer naar een andere collega. Op het callcenter zitten jonge zeer onervaren medewerkers die het probleem vaak niet snappen.Elk probleem wordt geescaleerd naar hun technical support of customer succes mensen, gewoon medewerkers met iets meer ervaring die dan met veel sorry en excuses de boel proberen r

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Actually we are very satisfied with the services that we are receiving from Lightspeed.

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

Fairly easy to set up for basic items. Not much else is easy with this.

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!

I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!

This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.

Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.

Easy to use backed up by professional support. Conversion and training was excellent.

Consignment reporting requires a couple extra steps from my previous product.

Lots of different bells and whistles and the developers are willing to work with you to customize a solution.

Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end.

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

The POS functions are fairly easy to use and the reporting is simple. Also, customer info and scheduling are also fairly easy to use and navigate.

It is very difficult to train a new person on the software. Inventory management is very difficult and tedious and most all functions related to inventory management including ordering are a nightmare to manage.

The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.

The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.

Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.

User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with

needs to have easier ways to upgrade equipment,

Kounta system is very smart and easy to follow.

* It seems a little pricy, we are in NZ and it's in AUS dollars excl GST.
* it needs wifi connections to run all the time. (perhaps it's the trend of our world now :)

One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!

It's capacity to review a day's sales or last week/ year!

Stock management
Grouping of goods
No integrated weighing scales!