ConnectWise SIEM reviews

Ease of sales with account managers
Ease of set up and configuration
Continual development of API

No - nothing that can come to mind, they have been very easy to work with

pricing is very attractive at first but then it adds up very quickly. It doesn't scale very well.

Log retention is a problem. We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert.

Honestly the entire SOC team in Houston is the best part of about working with Perch. Any questions are quickly answered, any events found are quickly visible / communicated, and the integrations with our systems were seemless.

I dont know if its a really a con, but the small learning curve would be it. However Perch was helpful through all the onboarding and calls to ensure it was the best it could be.

This SIEM was easy to use as a MSP, allows for multitenancy.

The product is built on Elastic, which is very powerful, but has a learning curve for searches.

customer support/noc interactions are fantastic. everyone is super knowledgeable and always willing to help. it does not matter what it is you need help with. it could be designing a query or dashboard to help finding a specific record.
Also the constant improvement to the platform is great.

honestly at this time I can only think of a single item. and a change request has been submitted for it so I'm sure it will happen in the future. currently you can only connect to a single instance of Salesforce to collect logs. so if you have multiple instances you cannot collect all the logs.

MSP friendly threat detection. This space is filled with solutions designed for large enterprises, which is out of reach for a lot of typical MSP customer sizes and budgets.

Perch is able to take a lot of the same technologies used in those enterprise solutions, make them affordable and easy for MSPs to use.

Alerting when things stop working. When things flatline, there's nothing configured out of the box that will notify you.

The hardest part of implementing most SIEM's is building the SOC - Security Operations Center/the people who monitor the software so that you actually get he value from the investment. Perch solves this problem for companies so that they don't have to hire people, train them, and then manage and keep them. Instant value.

I wish this tool had a better way to scale to large and enterprise accounts. I see this getting expensive for large companies.

Setting up the product is quite simple and straight forward. The information provided and the human element of the Perch SOC team make this a one-stop-shop when it comes to SEIM /SOC solutions!
The Connectwise and many other integrations make ticketing simple and clean.

If you are not fluent with Linux, there will be a bit of a learning curve. Filtering data in the Perch console requires an understanding of KQL (Kibana Query Language).

The customizability and freedom in generating reports. It will also accept log data from almost any data source and the support team is awesome in assisting with the ingests and walking through every request, no matter how crazy it might be.

The sensors can be a little tricky to set up.

MSP focused company. Good UX. Monitor multiple sources. Per user pricing.

Not clear what the best practices are...
Support via Slack - it works but it is a pain.
Pricing structure always seems to be changing
It has gotten A LOT more expensive over the last 18 months
Worried about support being owned by Connectwise :(
Good sales resources (marketing info)

Ease of use, community, and support. Top notch all around!

For a novice to perchybana, custom searches can be difficult

We like that we have the ability to view security events and escalation across all clients. The deployment is straight forward and this easily integrates with our existing tools.

New features are usually buggy. They get worked out over time. We are struggling with a version that will run in the Microsoft Cloud.

Deployment is fairly easy. Perch does a great job getting you started. They are also a great help in monitoring and sending us actual events we should look at.

The product is very comprehensive. Perch does not want to over-reach with their service, but it would be good if they conducted a more thorough review of our first deployment with us, we may have caught some misses a lot sooner.

We specialize in Cloud/office 365 and serverless environments so it's important for us to have a solution that met these needs.

We feel that the SLA can be more competitive.

From day 1, we always were drawn to the flexibility and functionality of the software solution.

Frankly, for our customers, the price is the biggest hurdle. While this solution does so much, our customers don't always see the value.