Exercise.com reviews

I love how they teach you how to use the platform before it is fully in your own hands. Education is super important for business owners, and I believe each owner should know how to operate their back end systems.

Originally when I wanted to develop an app for my company I wanted to have a technical analysis feature for my coaching program which exercise.com did not offer. However it offered everything else I was looking for, and the price matched what I was looking for. I understand I would have paid a lot more to get the technical analysis aspect incorporated, but could potentially be a feature to include in the future.

Being able to keep track of clients both those that come in to workout in our studio and those that are online.
I like having [sensitive content hidden] helping us with all the questions we have about the software.
I also like having the app for our clients to access their accounts and the ability to schedule classes and appointments

The many features can get confusing when trying to build out our online training programs. The group feature is very confusing with assigning certain programs to certain members.

Ease of use and automations have made it easy for billing and communicating messages.

There has been confusion for some parents on the registration process but most of that comes from user error. If there was a way to have registration lead to a breakdown / tutorial on how to use the app, that would help parents a lot.

It's ease of use and the migration team was amazing. They helped me migrate, with hiring IT people.
The system itself is hugely flexible and packed with canned report, which can be modified to your needs.

They even created a new feature for the platform based on my needs.

We negotiated a good price for my two small gyms, but my next tier is a leap.
Ask lots of questions during the sales process

The platform is very customizable with many options to set up your services and offers that best fits your needs, and their customer service is incredibly helpful during the onboarding process!

Having so many set up options can be overwhelming to figure out the best way to operate, and the manager / dependent set up isn't great but we make it work!

Their Customer support is very friendly and patient when I inquire about specific questions on how to best use the options in their software for any use case I may dream up. Their Software does an incredible job working as a Brick and mortar gym management tool without limiting options for personalized Online coaching or stand-alone online training program/plan offers.

The learning curve is a little steep, and you really have to play around with it a lot to realize where all the customization options are, how they work nested inside other features, and how to use them. That's one thing that takes some getting use to. I would love more tutorials and more updated support docs to explain some of the workflows.

I like being able to work with Abbie in building my app out and having that support. I also like the customization option and the ease of use to build programs, set up payments, scheduling, etc.

I would like to see more customization features considering the annual cost is not inexpensive. I'd also like to see the communication options for 1:1 clients to improve such as being able to send voice messaging and create and upload video recordings (right in messages or the discussion room) to clients and/or inside the discussion rooms for programs we are running as well. I'd also like to be able to integrate more than myfitness pal into the app - i use mymacros+ for my clients and to be able to connect that over would be supreme for myself but overall my clients experiences as well.

The ability to do EVERYTHING on 1 platform..... and my trainer [sensitive content hidden]:)

I can't come up with anything significant.

Functionality, great customer service, total customization

I’m not tech-savvy at all so it’s not intuitive to me despite it being very user friendly. Luckily it’s easier than others I’ve used and they walk you through every step.

[sensitive content hidden] and the team have been supportive, timely, and incredible to work with throughout the process of building my custom fitness app. This was a big step for me to take and switch my business over, but they have been there every step of the way to help me with troubleshooting and staying on track.

Honestly, I haven't had anything that I haven't liked about my experience. It has been great.

Blending client management and programming platform

Could be a little more user friendly on backend

It is logical and easy to navigate. The support so far has been wonderful.

None that I can say right now. I was very reluctant to try any software, since I have never used one.