Pabau reviews

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497 reviews

- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Highly recommendable software for clinics and groups of clinics
Beoordeeld op 3-9-2022
Superb
Superb
Pluspunten
The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly.
After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.
Minpunten
So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.
Antwoord van Pabau
Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
- Sector: Cosmetica
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Honest review
Beoordeeld op 21-1-2025
Great, user friendly, supportive and helpful staff
Great, user friendly, supportive and helpful staff
Pluspunten
Very useful software, made life much easier.
Minpunten
Slight complicated to start with but easier afterwards
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Pabau 2 is not working properly and causing lots of damage
Beoordeeld op 16-9-2024
I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change...
I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.
Pluspunten
Pabau 1 was good and easy.
There is nothing I like in Pabau 2 because it still needs to have lots of improvement
Minpunten
Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work
Antwoord van Pabau
Hi Galina, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121, and we will endeavor to turn this around.
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best business app
Beoordeeld op 26-11-2024
Great experience, really enjoying what pabau can offer to our clinic.
Great experience, really enjoying what pabau can offer to our clinic.
Pluspunten
Easy to work is like next generation app for clinics , has everything in ine for clinics
Minpunten
Would love if pabau would have phone line so if problem could call .
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Perfect client Calandar scheduler
Beoordeeld op 10-1-2025
very happy with the calandar scheduler. The support team is very prompt and helpful. I would...
very happy with the calandar scheduler. The support team is very prompt and helpful. I would suggest that there be a wait list as soon as possible as this is a very hand feature.
Pluspunten
Calandar is easy to work with, and the support team is very prompt and helpful.
Minpunten
There is no wait list, which was a feature in the previous pabau version.
- Sector: Medische praktijk
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Pabau experience
Beoordeeld op 1-2-2025
Excellent support from the team, especially help from [sensitive content hidden], and ease of use
Excellent support from the team, especially help from [sensitive content hidden], and ease of use
Pluspunten
Everything in one place which makes everything flow smoothly
Minpunten
Timing required to set up but this has to be done
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Ten out of ten
Beoordeeld op 20-12-2024
Great experience with Pabau, taking photos and store them is great.
Great experience with Pabau, taking photos and store them is great.
Pluspunten
Easy to work with and having everything needed in just one platform
Minpunten
I actually liked everything about Pabau.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Nice experience
Beoordeeld op 20-12-2024
Nice experience working with pabau platform
Nice experience working with pabau platform
Pluspunten
Fitting everything in one platform is great
Minpunten
Being Difficult to work with at the beginning
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Highly Recommend
Beoordeeld op 27-1-2025
Pabau has completely transformed how we manage our practice! It’s so easy to use, and everything...
Pabau has completely transformed how we manage our practice! It’s so easy to use, and everything from booking appointments to keeping track of patient records is a breeze. The reminders and analytics save so much time, and the support team is fantastic. It’s made our work smoother!
Pluspunten
Slick backend
Highly customisable and intuitive
Exceptional support from dedicated team
Minpunten
No complaints as it does everything that we require
- Sector: Cosmetica
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Pabau meeting success
Beoordeeld op 31-1-2025
As always an excellent experience, timely and convenient
As always an excellent experience, timely and convenient
Pluspunten
Convenient and easy meeting, all needs met. Thank you.
Minpunten
Always have really good experience can’t see any negatives
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Amazing user-friendly software
Beoordeeld op 30-8-2024
Overall, I really like this software. This is a fantastic user-friendly software, Has loads of...
Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy
Pluspunten
Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.
Minpunten
Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.
Antwoord van Pabau
Hi Abdullah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! Regarding your feedback, to maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Lots of workarounds
Beoordeeld op 7-5-2024
It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are...
It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are included and am getting very little communication back
Pluspunten
It is a one stop shop and allows us to manage bookings, records and finances all in one place
Minpunten
We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports
Overwogen alternatieven
JaneRedenen om voor Pabau te kiezen
price and functionality were better than lumeonRedenen om over te stappen op Pabau
price and functionality/ look and feel of calendarAntwoord van Pabau
Hi Elizabeth, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau 2 account (including expert help around reporting), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
[sensitive content hidden] deserves a pay rise!
Beoordeeld op 11-9-2024
Difficult with the technical side but have had a great experience with [sensitive content hidden]
Difficult with the technical side but have had a great experience with [sensitive content hidden]
Pluspunten
A lot of the automated features such as consent, medical, reminders, follow ups, reviews
Minpunten
Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive
Antwoord van Pabau
Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Data Migration and Integration
Beoordeeld op 14-8-2024
Migration and integration is seamless. Staff are supportive and reassuring.
Migration and integration is seamless. Staff are supportive and reassuring.
Pluspunten
Marketing features. Client data management. Migration and integration support.
Minpunten
Scheduling of staff. Enforcing deposits.
Antwoord van Pabau
Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Pabau Support
Beoordeeld op 18-3-2024
I’ve personally been very pleased with the support. Generally issues are resolved quickly.
I’ve personally been very pleased with the support. Generally issues are resolved quickly.
Pluspunten
The ability to market to clients based on treatment criteria & the reporting function is excellent
Minpunten
Setting up templates isn’t straightforward if you’re used to using Windows
Overwogen alternatieven
PhorestRedenen om voor Pabau te kiezen
It was limited in functionality and the business outgrew itOvergestapt van
ConsentzRedenen om over te stappen op Pabau
I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salonAntwoord van Pabau
Thanks for the review Emma - please ask anyone else in your team to also leave an honest review!
Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
For anyone else considering Phorest - check here https://pabau.com/compare/phorest/
- Sector: Cosmetica
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excellent crm
Beoordeeld op 3-7-2024
Good customer service, easy to use setup, easy to find information
Good customer service, easy to use setup, easy to find information
Pluspunten
It’s got mostly everything I need minus few features that are coming soon
Minpunten
A few features aren’t ready that I thought were already functioning
Overwogen alternatieven
PhorestRedenen om voor Pabau te kiezen
No gift vouchers packages Not intended for medispaOvergestapt van
ClinikoRedenen om over te stappen op Pabau
Easier use of system Cheaper monthly feeAntwoord van Pabau
Hi Ellen,
Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!
As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us
Best wishes, Thiago
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
A good CRM for clinic management
Beoordeeld op 15-7-2024
Pluspunten
Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily
Minpunten
The SMS system is much more costly than other platform
Overwogen alternatieven
ClinicSoftware.comRedenen om over te stappen op Pabau
Price and familarity with the softwareAntwoord van Pabau
Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.
On top of that, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Absolutely horrific
Beoordeeld op 15-3-2024
We decided to go with Pabau because it was the cheapest option at the time and was also more geared...
We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.
Pluspunten
Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.
Minpunten
There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.
Antwoord van Pabau
Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider.
For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Review of Pabau CRM
Beoordeeld op 7-4-2024
My overall experience with Pabau has been excellent
My overall experience with Pabau has been excellent
Pluspunten
The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.
Minpunten
PRescription feature
Birthday templates need to be fancy
Antwoord van Pabau
Hi Shanthi, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and get help around prescriptions and birthday templates), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
DO NOT USE PABAU !
Beoordeeld op 21-6-2024
PABAU product is very very bad also on trust pilot they got so many bad reviews that they have...
PABAU product is very very bad also on trust pilot they got so many bad reviews that they have removed their company name from it. Well customers can still seee their company real reviews 1* !
Pluspunten
PABAU app doesn’t work it redirect to website. PABAU newsletters once sent are totally different that how you design them on system. Contacts failing payments not going through. While project is a mess do not risk to bankrupt your business !
Minpunten
Do not use PABAU for your business honestly you will lose out badly!
Antwoord van Pabau
Hi Sandra, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
We look forward to hearing from you.
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. In the meantime, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
P.P.S. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
- Sector: Cosmetica
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Pabau 2 Migration
Beoordeeld op 24-6-2024
Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out...
Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course
Pluspunten
I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online
Minpunten
Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again
Antwoord van Pabau
Hi Sophie,
Thank you for your review, and we're thrilled to have you on board Pabau 2!
Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com.
Thiago
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Using Pabau
Beoordeeld op 22-5-2024
I am happy with Pabau and support is very good
I am happy with Pabau and support is very good
Pluspunten
Paperless system that is GDPR compliant. All patient note on one system which all staff have access to
Minpunten
Reports are not user friendly and I have a hard time navigating them
Antwoord van Pabau
Hi Vicky, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and specifically around reporting) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We would love to hear more from you regarding your ideas for improvement. Please don't hesitate to reach out and let us know more.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The best System for healthcare
Beoordeeld op 14-3-2024
10/10 - Pabau has been super helpful with our clinic
10/10 - Pabau has been super helpful with our clinic
Pluspunten
Pabau is very easy to operate and we have everything in one place from patient documents to invoicing/Billing and scheduling. I have been working in healthcare for such a long period of time and Pabau is the best system I have used to far.
Minpunten
I honestly can not find any con in pabau .
Antwoord van Pabau
Thanks for the super review Roshan - please encourage your colleagues to also leave a review and send proof of this to [email protected] and you will receive 1000 SMS credits per review.
Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Good booking system
Beoordeeld op 7-11-2024
Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized...
Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized and professional. We also use Pabau’s automated reminders, which clients appreciate and reduce no-shows significantly.
Pluspunten
Pabau has allowed us to focus more on delivering exceptional service to our clients by making our backend operations much more efficient and professional.
Minpunten
One minor area of improvement would be the learning curve; there are a lot of features to explore, so onboarding took some time. However, their support team has been responsive and helpful, answering our questions promptly and even offering training sessions.
- Sector: Cosmetica
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Lacking US support
Beoordeeld op 24-9-2023
I don’t know how the UK is but I can tell you that they are really lacking support for US users. I...
I don’t know how the UK is but I can tell you that they are really lacking support for US users. I love all the features but ever since they move to a newer version everything is not working smoothly. I am seeing so many technical errors and I can’t even talk to a person. I have to email back and forth not getting any solution from them. I have to figure out everything myself. I just want to cry with business being so busy and now I have to worry about this. I don’t even know where to start but there’s 100 things that’s now working right. So embarrassing for the clients. Email is not working. Invoice is not working. Services is not working properly. To name e few! I was content and happy with Pabau classic and pabau 2 looks pretty good but there’s just too many things not working right.
Pluspunten
They have all the features you could ever need for a successful medspa
Minpunten
The support here in US is so bad. Ever since they upgraded to pabau 2 there’s too many technical issues and I can’t get ahold of them
Antwoord van Pabau
Hi Beatrice, I am not sure why you are struggling with getting support? You can book a 121 meeting anytime, available 21 hours a day via the following link (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/