SolarWinds Service Desk

4,6 (574)
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Software voor IT-servicedesk en middelenbeheer

Totaalscore

4,6 /5
(574)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,4/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,6/5
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574 reviews

Patrick
Patrick
Totaalscore
  • Sector: Biotechnologie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Samanage is an easy to use solution that makes my life so much easier

Beoordeeld op 30-8-2018

We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is...

We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!

Pluspunten

The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validation/qa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation.

Minpunten

The system could uses a few tweaks but I think this is just growing pains. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Not purely cosmetic.

Dillon
Dillon
Totaalscore
  • Sector: Milieudiensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Huge Upgrade

Beoordeeld op 4-12-2019

Overall experience with this product have been great so far. Our employees use this platform more...

Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. A+ on customer support.

Pluspunten

I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen.

Minpunten

We have an issue with Tasks. They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work on one catalog item.

Overwogen alternatieven

Zendesk Suite

Redenen om voor SolarWinds Service Desk te kiezen

We needed a friendlier GUI with more User integration.

Redenen om over te stappen op SolarWinds Service Desk

Cost to features were a big plus. We got everything out of the box with Service Desk that we need currently.
Geverifieerde reviewer
Totaalscore
  • Sector: Magazijnen/opslag
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Good Out-Of-Box product for small, scalable team

Beoordeeld op 10-10-2018

We were attempting to solve the issue of ticket management in the IT department. While it was a...

We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

Pluspunten

I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.

Minpunten

There's a lot to be desired when it comes to the fine details of the service. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. When we reached out to our support member to discuss a possible addition/fix. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it.

Asim
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Excellent ITSM tool

Beoordeeld op 19-10-2020

Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best...

Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.

Pluspunten

Ease of use and customisation. Customer services

Minpunten

Reporting is limited. Even customisation in reporting is limited

Overwogen alternatieven

ConnectWise ScreenConnect, ServiceNow en Zendesk Suite

Redenen om voor SolarWinds Service Desk te kiezen

Price and lack of ITIL support

Overgestapt van

Jira

Redenen om over te stappen op SolarWinds Service Desk

Price, Ease of use and customisation, Customer services
Jeffrey
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

New to SolarWinds Service Desk--Perfect fit for us!

Beoordeeld op 16-9-2020

I am Super Happy with this software. I am the administrator and I love having the ability to make...

I am Super Happy with this software. I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

Pluspunten

Efficiency--There are so many things that can be updated from the main page that lists your incidents. Very easy to learn and to use.

Minpunten

Integration with Active Directory. We were able to setup Single Sign-On, but it wasn't as smooth as I would've liked. But it does work, so it's not really a con, just the complexity of it was a little more than the rest of the setup.

Overwogen alternatieven

Freshservice en SysAid

Redenen om voor SolarWinds Service Desk te kiezen

The previous software was pretty clunky, having to go to several different screens to make different updates on the same ticket. With Service Desk, I can make many of those changes without even having to open the the ticket itself.

Redenen om over te stappen op SolarWinds Service Desk

Overall, the user interface just seemed easier to navigate. The price was also better than the alternatives. All around, I just had a really good feeling about this software from the beginning. I actually chose this over the software that I had recommended initially.
Irfan
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Anders 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Amazing Tool Kit for Management & Monitoring of Service Desk.

Beoordeeld op 28-4-2021

Overall experience is very good before implementation of this solution we are using internally...

Overall experience is very good before implementation of this solution we are using internally software for manage service desk and we had lot of issues.

Pluspunten

Asset Management (Automate)
Cloud base management
Live chat

Minpunten

User interface not so good ( must improve this section )
Searching is not good improve it.

Overwogen alternatieven

ManageEngine ServiceDesk Plus

Redenen om voor SolarWinds Service Desk te kiezen

before implementation of this solution we are using internally software for manage service desk and we had lot of issues.

Redenen om over te stappen op SolarWinds Service Desk

we study and check all organization requirement, this solution cost effective and with positive user reviews. we use in trail and implement.
Jodie
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

SolarWinds Service Desk

Beoordeeld op 15-10-2020

Pluspunten

SolarWinds Service Desk is an intuitive, robust and dependable service management platform. It is cloud based (big plus) and continually has new feature/functionality roll outs.

Minpunten

The mobile app could use some work, it is a little cumbersome from a technician's stand point.

Overwogen alternatieven

FootPrints

Redenen om over te stappen op SolarWinds Service Desk

SolarWinds offered much more functionality and features as is more in line with what we were looking for.
Geverifieerde reviewer
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Practically Perfect in Every Way

Beoordeeld op 15-10-2020

Pluspunten

It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.

Minpunten

I haven't really found anything I dislike. Our previous solution was that bad.

Matthaniel
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great Product for Helpdesk, Task Management and Software Inventory

Beoordeeld op 21-10-2019

Pluspunten

This solution is great for tracking incidents, solutions, problems, etc for company IT departments. It provides an easy to use interface that allows for easy creation of FAQs and a Solutions Database.

Minpunten

There are some things bulk items that cannot be imported without the use of the API, which is a tiny bit annoying, and some of their python and Ruby API sample code is out of date or no longer maintained.

Overwogen alternatieven

Zendesk Suite

Redenen om over te stappen op SolarWinds Service Desk

It seemed to have a more in-depth product that gave us the detail that we needed and the integration that made our lives a little easier.
Saranjit
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Solarwinds Great Ticketing system

Beoordeeld op 8-11-2019

Pluspunten

Ease of use
Able to create custom Workflows
Ability to build custom reports

Minpunten

Procurement module can use some improvement but does what it's intended to do.

Carlos
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

The easy helpdesk

Beoordeeld op 3-10-2023

Pluspunten

The best WAY to open a ticket with simple codes and tool

Minpunten

The excess of email confirmation regarding the ticket

Reza
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Nice product for daily IT use

Beoordeeld op 27-2-2023

Overall, it's a great software that is well made and enables you to customize it easily even...

Overall, it's a great software that is well made and enables you to customize it easily even without coding. every company will love working with that.

Pluspunten

I liked the fact that they've combined the Asset Management and Ticketing system in their product, it gives the IT team full insight into the received requests.

Minpunten

The pricing of the different IT processes can be worked on, for instance, between the Team tier and Business tier there is a 20 euro difference which is a little high for small companies.

Overwogen alternatieven

Jira en Freshdesk
Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Solarwinds - Good tool for Monitoring

Beoordeeld op 22-2-2023

Pluspunten

We have a bunch of server in Solarwinds which is monitored in it. The tools very easy to use, no need a special talent. The way we put the server in Maintenance mode is very easy and removing it from it is also very easy.

Minpunten

Mostly, I don't see any flaws in this tool.

Josh
Totaalscore
  • Sector: Voedselproductie
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

SolarWinds Service Desk is worth it!

Beoordeeld op 31-1-2023

Everyday use is a breeze and never a chore.

Everyday use is a breeze and never a chore.

Pluspunten

When looking for a solution to tie all of our tech together inside of our company, we went with SolarWinds Service Desk and from the get go, it seamlessly blended all of our existing processes together and made everything so much better.

Minpunten

Although there is no such thing as perfect tech, SolarWinds gets pretty close.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

SolarWinds Service Desk - Great Serve desk that meets the ITSM needs

Beoordeeld op 22-7-2021

We've been using Solarwinds Service Desk for a few years now, and I highly suggest it. It provides...

We've been using Solarwinds Service Desk for a few years now, and I highly suggest it. It provides cutting-edge support and asset management use cases. It is an excellent solution that satisfies the most, if not all, of the ITSM requirements, such as incident and issues management, changes and release management, and asset management.

Pluspunten

1. Solarwinds provides an excellent Incident Management experience. Agents can prioritize events and add custom fields for improved reporting and analysis.
2. It includes remote control software (Dameware), which enables support personnel to quickly enter into clients' computers and provide remote assistance.
3. It is also beneficial for asset management. Organizations may maintain track of all assets, including their location and status.
4. It is quite simple to open a support ticket. Its connection with email makes things a lot easier.
5. It also provides a Customer Satisfaction survey (which is issued automatically) to assess the level of service provided.
6. It is also cloud-based, allowing users to join in from anywhere and give help.

Minpunten

1. The user interface could definitely benefit from some enhancements to make it easier to navigate.
2. The Search functionality is not properly optimized and frequently produces irrelevant results.
3. To create more user-friendly reports, the reporting may be upgraded with a much better UI.
4. The notification system may be improved to allow desktop pop-ups.
5. The mobile app frequently hangs.

Pooja
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Ideal tool for service desk management

Beoordeeld op 14-11-2021

*Solar wind is one stop for a managed service desk tool.
*IT has numerous feature associated...

*Solar wind is one stop for a managed service desk tool.
*IT has numerous feature associated within, one among is solarwinds network monitoring. Usually organization will have a different tool for network monitoring itself but solarwinds provides access to this future without needing to have different tool.
*Easy to access and multiple means of ticket creation and tracking.

Pluspunten

Network Monitoring and Reporting / analytics re two feature mostly used in our organization.
This tool also helped me log into employees desktop and understand step by step to resolve any particular issue.
Provides way better workflow process and I am sure It may get way bigger.

Minpunten

Reports could be managed in a better format or structure because there is so much you can do with reports.

Gianluca
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Good Software

Beoordeeld op 6-10-2022

Pluspunten

The ease of use, it's very easy and it is useful, fast and with no problems.

Minpunten

The interface is not so good but fair enough to understand

Overwogen alternatieven

Zoho Desk

Redenen om over te stappen op SolarWinds Service Desk

Because this is the most complete.
Bart
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Solarwinds servicedesk helps you service the customers

Beoordeeld op 19-10-2022

Very happy!

Very happy!

Pluspunten

Very easy and nice to see servicedesk system, good integration with other Solarwinds tools, remote acces works fine, CMDB, Solarwinds patchmanagement, remote control

Minpunten

In fact it's easy to use bit the price is a little it higher then some other tools.

Jason
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

User Friendly

Beoordeeld op 22-10-2020

Easy to upload a Solution Article and based on the employees that are using this on our company...

Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.

Pluspunten

First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now. This is very easy to use and all of the information is very efficient to find

Minpunten

The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the announcement

Geverifieerde reviewer
Totaalscore
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Amazing internal and external customer service portal

Beoordeeld op 19-7-2018

Asset management, asset auditing, help desk ticketing system.

Asset management, asset auditing, help desk ticketing system.

Pluspunten

Amazing help desk ticketing system, it integrates with our two email inboxes for internal and external support. Our internal employees use one address while our external clients use the other. Everything goes into the same queue and are labeled and categorized appropriately. When we comment and attach documents on a ticket via Samanage, the requester gets a nicely formatted (and extremely customizeable) email with the details.

The other great thing is the asset management software, you install the agent on any company computer/phone and it gives you an immense amount of information and auditing capabilities. It will literally tell you the manufacturer and serial number of monitors plugged in (even the laptop LCD screen!)

Also, support is great! You can chat with someone whenever you want and they're very good about either answering right away, or researching the issue and following up later.

Minpunten

It costs a decent amount, and depending on how many administrators you have the costs can jump up. But I will say it's well worth it for all the features you get.

Christian
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

The Best so far

Beoordeeld op 21-10-2020

I've been using different ticketing systems from my past employments and in my current company. ...

I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.

Pluspunten

Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case.

Minpunten

Auto Refresh, it will help a lot. we are using 3rd party for the autorefresh. Yes, there's a notification that there's a new ticket but we still have to refresh in order to see it.

Brad
Brad
Totaalscore
  • Sector: Publiceren
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Better than other products but needs some TLC

Beoordeeld op 9-3-2018

Pluspunten

The biggest advantage my team has with Samanage is that you can create solutions for common issues, that you can easily attach to a ticket and not have to re-type the solution over and over again. Other then that ticketing system is fine, does what we need it to but reporting could use some enhancements.

Minpunten

Would like a more in depth reporting mechanism, could be that my company doesn't use the tool to the best of it's ability but there needs more vision on software/hardware we have.

Todd
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Strong service desk software with a lot of potential

Beoordeeld op 7-4-2016

Benefits:
1. Its easy to use and looks nice. Staff have required very little training, despite not...

Benefits:
1. Its easy to use and looks nice. Staff have required very little training, despite not having a centralized system.
2. Its pretty flexible. It's able to do about 90% of what we want it to do.
3. Support is active and engaged. Their community website has a lot of activity, both from others using the product as well as comments from Samanage's support.
4. Its actively developed. Recently Samanage unveiled their Labs feature, which allows areas to enable or disable new features to test out their functionality prior to implementation.
5. Reliability. Being a cloud service, you need it to be available and accessible. We've only had one minor outage during our time with Samange, and that was resolved quickly. They also provide great visibility into their uptime through a website, http://status.samanage.com

Problems:
1. Filtering. Filters for incidents need additional work to become more robust. Currently, each new filter type acts as an AND filter, while multiple of the same type of filter act as OR filters. In some cases, you can't achieve the type of filter required at all.
2. Reporting. While the built-in reporting looks nice and has some decent out-of-the-box reports, it's not at the level of sophistication most organizations really need to get their full value out of this product and the data it has. For instance, there is no query builder or ad-hoc reporting, so you're limited to what you see.
3. Groups and Roles. Groups are treated like individuals, so if you report on a group's incidents and one of the members in that group has an incident, you won't see it, which is challenging. Roles are pretty robust, but a person can only belong to one role. If you have exceptions for individuals, you basically need to create a special role for each one of those cases which won't scale for large organizations.
4. SLA's and automation. The current SLA implementation is restrictive and cumbersome. And that's pretty much the only way to provide any sort of automation to routing, closing, etc. for incidents.
5. Slow feature development. Samanage has done an excellent job of rolling out various features throughout the year. However, there are some long-standing feature requests that have been in development for years and executing on them has been slow.

While the above issues are a concern, I have faith they'll be addressed and result in a stronger product in the long run.

Geverifieerde reviewer
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Basic Software

Beoordeeld op 21-11-2019

SolarWinds allowed us to be more collaborative in our incident management solutions and do analysis...

SolarWinds allowed us to be more collaborative in our incident management solutions and do analysis on what issues we experienced most and allowed us to come up with solutions to prevent some things from becoming major issues.

Pluspunten

The ease of use was the best part. It was easy to set up users, make bucket queues for sections and move tickets to other sections as needed. Some systems I've worked with you couldn't move tickets to other queues is they were misrouted.

Minpunten

Our module was super basic and support for it was nonexistent. It was one of the biggest reasons for us switching to JIRA for service desk/incident management.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

easy to use for incident tracking

Beoordeeld op 8-12-2018

we wanted a more user friendly and simpler approach for our internal users and IT staff and this ...

we wanted a more user friendly and simpler approach for our internal users and IT staff and this was a great tool. Super easy to use in comparison to other similar software I have used

Pluspunten

I used this at work mainly as a service desk tool for our internal users. I found this super easy to use, and manage my open incident tickets. I like the interface its fairly intuitive. I particularly like the customizable dashboard view and the colour coding of statuses so its easy to see which tickets are open or need urgent attention.

Minpunten

the costs of adding extra administrators so we were limited.