Square Online reviews

Great value for the money, templates make starting up easier than you can imagine, time saving and organization right at your fingertips.

Some editing features are difficult to understand when adding pages or sections to online platform. Would like to see more instructions or easier to understand instructions when adding products and customization to pages and sections.

This is the mist user friendly software I have found. I have tried others and given up. But I completed my website on Square!

I’d like more creative options. To be able to soften edges of photos, create different shaped photos. More fonts to choose from and colors. Ability to make sections smaller and move wording around in more of the free space.

it is fairly easy to use and update to keep us fairly current

we are having difficulty recapturing full money for our clients for cancelled online orders. it is very frustrating

I like how easy it is to add a customer & create/send/edit invoices for them.

I wish square was compatible with my online gallery service (pixieset) and I wish that I could see invoices from HoneyBook in my square dashboard! It is difficult having everything in different sites.

Easy to use, affordable, quick to manage inventory, professional templates.

I wish there were a multi-select option when Bulk Editing items onto the website (as in, putting in category and marking visible at the same time).

This is an awesome product for small start-up businesses. You can do a ton with the free plan and the customer service has always been super helpful in my experience. You can literally build a working online store for free, however, to get the domain you have to pay monthly. The footer and header are already made for you and they look really professional and nice. You create the pages based on pre-made elements which makes it really easy.

The design of the website is pretty strict, you can't add much of your own designs or layouts. You have to make your ideas fit their layouts. Domain transferring was difficult, but the customer service helped. The embedded automatic forms sometimes don't work (I wouldn't get notified by all the submissions on my website). It can also be difficult to navigate the website in the editing portal.

I love almost everything about square. The way it catalogs all of my merchandise to the ease of access for customer info, do building my website to managing payroll and the loyalty program that engages my customers and makes shopping with me more fun for them.

There really isn’t much I can think of here, square really packs a punch but they could add a “processing fee” option where we can pass the credit card processing percentage on to the customer and remove it as a “cash incentive”

You can run your entire business through Square. E-commerce, storefront, payroll, marketing, team management and inventory management.

A little in the pricey side but still worth it. Getting in touch with customer service is not easy.

I like how easy it was to create a simple website that looks good and works well with little issue.

Square Online is meant to go along with their other services, such as POS, inventory management, online shops, appointments, etc. It's not trying to be highly customizable, but it is just customizable enough to do a fine job for most small businesses.

The ability to make and receive payments

After looking at the review options, I don't think I learned as much about its functions. May try again.

I love all the functions and being able to keep track of all my clients and check them out and get them rescheduled so quickly!

I wish there was a better way to switch between locations on the appointment app

I love that it integrates so easily with my inventory.

I’d love more customization in the design of the site, to make it more on brand to my business. I’d love a way to sort items by sold out so I can reorder easily or mark them unavailable.

I really like squares booking platform, the ease of which customers can access the site, select a service, and book an appointment. I also like the fact that excepting payment is very easy, not as time consuming as other platforms or means, and allows me to efficiently and effectively check out clients upon completion of their service.

The thing I like least about this software is that I am unable to customize text messaging. Having the ability to customize text messaging is important for my business as it allows me to further extend my brand voice via text communications to clients. I also dislike the fact that I am unable to pick and choose what types of services require a contract and which ones do not. I would also love to have the feature to implement a questionnaire for new clients or existing clients to learn a little bit more about them prior to their service.

Easy to use - love the integration with my POS in-store. I don't have to worry about purchasing an additional app to manage inventory.

I wish they had a gift registry option - that would make this almost perfect!

My business features both a retail store and a distribution branch, and being able to manage both areas of my business through Square has been wonderfully helpful, especially during my first year of business. The user interface is intuitive and easy-to-use for my staff, and adding and deleting items from the sale screen is quick and easy. Keeping my distribution items separately categorized and off of the retail display makes managing both parts of my business even easier.

I’ve had some issues with taxes being calculated properly, as I have tax applied to some items and not others. When I calculate what this should be on my own versus what Square says, the numbers haven’t always matched up. Also, getting photos to appear on the same item across devices (Square register, Square app, Square online) hasn’t always worked and has required me to upload the image for a second time or to change the image format.

Easy to setup - and easy to train staff!

Customer merging issues, some reporting issues

I like that it is user friendly and easy to have multiple employees using at the same time.

That there are still features with the payroll and team members that don’t work well or make sense. Difficult to navigate and set up. I would appreciate a marked shipped button for invoices.

I love that everything is integrated! The POS, mobile and website it is a GREAT value for the cost! I also love that the software is continually improved upon to make the systems even more seamless.

Amazingly, the con is also all of the integration. It took me several phone calls to figure out how I could allow a 3rd party to help me with the SEO aspect without giving them the keys to the ship! I did finally reach someone that helped me with that but in the end, I decided that putting so much thought into SEO is slightly overrated and I decided to just utilize the default and write great descriptions in the first place.

Easy to use, inexpensive, integrates with square store easily.

Website templates are limited and square online stores start to all look similar. Offering discounts with multiple purchased items without using a coupon is not available. Having automatic shipping discounts without using a coupon is not available. Would like automatic discounts and be able to offer free shipping when minimum orders are met. Have to be careful about generating a shipping label because you only get one chance. If a shipment requires two or more labels, can only generate through square online via shippo. Then have to go to shippo to generate additional labels. That is a hassle.

Square is great to use at your mobile location or in your brick and mortar store. I love how it sends customers receipts if they choose and syncs my inventory automatically when an item is sold. The Shippo integration is wonderful and automatically populates the customers information for shipping labels. It helps me stay organized and I love the ability to create reports showing me category sales as well as so many other aspects of my business. The deposits made to my account are timely as well.

The mobile app doesn’t work most of the time unfortunately. It would be helpful if it was reliable so I can edit my website on the go when I need to.

Ease of use and setup and cost. As a small business - this service is perfect for our needs.

No issues or problems except for the one exception - during the customer checkout process, there is an option for including a coupon at checkout - this is by default - there is no way for the seller to opt out of this option - it should be an option for the seller to enable this if they plan to offer a coupon or special code.

Square Online enabled us to turn our existing managed inventory into a contemporary and stylish website that had us e-commerce capable in just a few days. The templates are clean and easy to use and the publishing was straight forward.

There were times when directly editing the html or css would have been useful. Workarounds always took extra time and may ultimately lead us away from the product as a long term e-commerce solution.

Ease of use was crucial for us, and the integration was okay

Integration could be better, full integration with the square POS would be nice.

Easy to use and I love all of the extra features.

I wish to allowed reviews to be posted on social media.

The scheduler & the website have served me most purpose. I also really enjoy the ability to check out my customers, and keep record of all of my finances. I know that my customers have really enjoyed & appreciated the appointment notice they receive the day before their appointment, and the ability to reschedule if necessary. It has really freed up a lot of my time to do school work (full time student). I am not having to constantly remind & respond to everyone. I am highly satisfied with square, and am happy to continue using it!

I don’t have any big cons with this software. I think the only thing that was a little bit of a struggle to get used to is when I schedule new customers I have to be extra careful about inputting their information or else they are put into my system incorrectly.. which sometimes leads to scheduling mix ups.