Doctible reviews

Totaalscore
Filteren op
Bedrijfsgrootte
Gebruikte tijd
260 reviews

- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Happy with Doctible, their staff and client support
Beoordeeld op 22-6-2020
The staff with Doctible are very responsive and courteous. They assist in any way that the client...
The staff with Doctible are very responsive and courteous. They assist in any way that the client needs.
Pluspunten
The thing I like most is that we are getting obvious reactions and communication back from our patients when we send email campaigns, text messages and now as we implement using the Payment Collector we are seeing action.
Minpunten
The interface with MediTouch didn't pull the phone numbers in the correct order. There were a few things that I didn't understand regarding the way the system thinks or interacts with our emr that I figured out as we went along.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Everything you need located in one convenient online portal
Beoordeeld op 14-8-2023
Pluspunten
The convenience of review management, patient communications, and marketing all in one easily navigable online portal. The support team is also super helpful and easily contactable.
Minpunten
The only downside of Doctible is it currently does not write directly into our practice management software so we are missing out on some of its features but nonetheless the features we can utilize are extremely helpful.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Dental Offices Beware
Beoordeeld op 6-1-2023
If I could I would give this company 0 stars. There is something fishy about them. They have...
If I could I would give this company 0 stars. There is something fishy about them. They have completely veiled their contact numbers, their emails, and any attempt to reach anyone with decision making authority is futile. We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28 we had encountered a technical problem that was disastrous for our patients, ie showing up on the wrong day and the wrong time. Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch to reach anyone, both y telephone and email. From that point on, it took another 13 days to get a ticket issued for technical support. By then, we are out of the 30-day trial period, and we have run out of patience to try to reach them. They are unyielding in nullifying our contract and refunding our money, so now we will take this up with the California Department of Consumer Affairs, BBB, and all noteworthy and reputable dental associations. Consumer beware... this is a company that is run by a bunch of unprofessional amateurs, plagued by false advertising and their website is filled with inaccuracies. Probably wont be in business much longer than the 13 month contract signed.
Pluspunten
Not one thing. It messed up our patient recall and reminder efforts
Minpunten
Messed up our patient reminders and had patients coming on on the wrong day/time.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Dentee Group
Beoordeeld op 31-8-2023
Overall, we are very happy with this product!
Overall, we are very happy with this product!
Pluspunten
All features are great, we especially like the 2-way texting, review section, one hour confirmation with traffic alerts!
Minpunten
Not having the ability to delete multiply patients at once.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Easy to use
Beoordeeld op 22-1-2024
Great experience. Helped our staff understand importance of customer service.
Great experience. Helped our staff understand importance of customer service.
Pluspunten
Easy to use even for people who are not tech savvy. Straight forward.
Minpunten
I wish it could connect with Yelp platform.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Communication platform
Beoordeeld op 19-10-2023
Pluspunten
Extremely easy to use, love the templates
Minpunten
That the messages do not show read/completed once a staff member has texted with the patient, still shows as a new message to other users.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Actual phone number
Beoordeeld op 11-7-2023
Great service, always checks in
Great service, always checks in
Pluspunten
Uses my actual business phone number on caller ID
Minpunten
Dont need all the features, my dental software does most of it.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
We are very satisfied with Doctible
Beoordeeld op 2-8-2023
Doctible is very user friendly and works well for our office needs
Doctible is very user friendly and works well for our office needs
Pluspunten
very good customer support and friendly, helpful techs
Minpunten
we had a couple times that the integration was messed up and our software[Eaglesoft] was not getting updated when patients were confirming their appt by text, but the support team responded promptly to help resolve the problem.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Doctible Review
Beoordeeld op 5-6-2023
Great!
Great!
Pluspunten
I like that it gives patients the option to go on to Google or Facebook and leave a review right from the doctible text message.
Minpunten
Patients used to be able to leave a star rating directly on Doctible and that feature was taken away. Now to leave a star rating they HAVE to go on to google or facebook.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Doctible for Dental Practices
Beoordeeld op 29-6-2023
Doctible is a wonderful program for what our office needs and our patients like it as well.
Doctible is a wonderful program for what our office needs and our patients like it as well.
Pluspunten
Doctible is user friendly and easy to learn. Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively.
Minpunten
If it were able to be intergrated with Dentrix, that would be great because Dentrix's communication function isn't as user friendly or effective as Doctible.
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great success
Beoordeeld op 11-7-2023
Great success with getting patients to provide feedback
Great success with getting patients to provide feedback
Pluspunten
Lots of success w reviews Nothing to complain about at this time thanks
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Explosive Review Growth
Beoordeeld op 12-7-2023
Pluspunten
Doctible has allowed our google reviews to increase dramatically compared to pre-doctible. This all done at a very reasonable monthly cost. I think it's been well worth it and brought value to our office.
Minpunten
Integration with Dentrix Ascend was kind of touch and go in the beginning. However, it seems like everything has been ironed out now so it's been working flawlessly.
- Sector: Medische praktijk
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Saves time and gets results
Beoordeeld op 18-7-2023
So far so good easy to use and customize bulk messages or messages in general very user friendly...
So far so good easy to use and customize bulk messages or messages in general very user friendly and easy to keep an eye on reviews so that we can be proactive if a patient did not have a good visit.
Pluspunten
Doctible is user friendly and customizable. I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with them if you try calling and leaving a message.
Minpunten
Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients sometimes still get reminders about the appointment but that is the only thing that comes to mind. We have adapted and tell them to disregard any future reminders for the specific appointment.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Doctible Rocks
Beoordeeld op 3-8-2023
Pluspunten
We've been using Doctible for a while. We've tried other companies but found that Doctible produced more reviews
Minpunten
No issues. Everything seems to work well
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Helpful
Beoordeeld op 18-8-2023
Pluspunten
Doctible has been very helpful in growing our Google reviews.
Minpunten
The only thing I can think of is the price could be more competitive.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent and effective tool
Beoordeeld op 24-5-2023
Pluspunten
It's great that the office staff can text the patients in real-time. We can communicate like a "regular" person with the patient and seem more connected (but still professional) that way. And it's great that Doctible is easy to use, due to the way that it's website is creatively layed out.
Minpunten
The integration is seamless...all these years, don't remember having an issue where Doctible disconnected from Dentrix. And it's easy to use and communicate with patients.. I honestly like Doctible.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Service!
Beoordeeld op 9-8-2023
Pluspunten
Doctible has made it easy for our office to reach out to patients to learn more about their experiences at our office. Thanks to Doctible, our patients automatically get text messages after their visit making it easier than ever to share their positive experiences online. Our office has seen an increase in Google reviews since introducing Doctible to our office.
Minpunten
Truly, I do not have any "cons" about Doctible. We have had a great experience thus far and we don't foresee any problems in the future.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing investment!!!!!!
Beoordeeld op 3-8-2023
We are able to send treatment contracts to each of our patients safely and securely. We have...
We are able to send treatment contracts to each of our patients safely and securely. We have officially gone paperless and are saving more trees.
Pluspunten
Doctible is so easy to use and keeps things financially organized.
Minpunten
Since we started using doctible, we have gone paperless. Therefore there are no cons.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best review service to use
Beoordeeld op 20-7-2023
What can I say but, GREAT!!!!!
What can I say but, GREAT!!!!!
Pluspunten
It is so easy to use. Just ask the patient if they can be sent a message to their smartphone, asking for a review and the rest is simple for the patient to post a review of your practice.
Minpunten
Love it all, nothing not to love. It is so easy to use.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Review
Beoordeeld op 16-8-2023
Good
Good
Pluspunten
Easy to use in sending patient review request
Minpunten
in the beginning of our service it was VERY hard to reach someone if there was a problem
- Sector: Cosmetica
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
If you need good marketing use Doctible
Beoordeeld op 24-7-2023
10/10 is our experience with Doctible
10/10 is our experience with Doctible
Pluspunten
We like ow the patient is asked questions to narrow down what services they are looking for!
Minpunten
nothing, everything runs pretty smoothly with doctible and it helps us with getting patients in the door for consultations and procedures!
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing Service
Beoordeeld op 13-6-2023
Pluspunten
Doctible has made it super easy for my patients to respond to request for reviews. Better than the other companys we've used in the past. Super streamline
Minpunten
So far we haven't had one issue with Doctible
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Review
Beoordeeld op 7-8-2023
Very simple and easy to use. We only use it for the review system and has helped our office get...
Very simple and easy to use. We only use it for the review system and has helped our office get true genuine reviews
Pluspunten
Very easy to use and is user friendly...
Minpunten
Nothing to complain about at the moment
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Patient Reviews
Beoordeeld op 29-6-2023
I am able to track patient reviews and address any issues immediately. Love the ease of use and...
I am able to track patient reviews and address any issues immediately. Love the ease of use and quick notification. I am able to print out all reviews on a monthly basis to share at our team meeting.
Pluspunten
I am able to track patient reviews and address any issues immediately.
Minpunten
We only use the review management and have no issues to comment on.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Love Doctible!!!
Beoordeeld op 1-6-2023
Pluspunten
I like the simplicity of setting up new templates. And cutting down phone time
Minpunten
Some patients ask if they can send us a video of post op surgery . Would be nice to see it but honestly the pictures work fine