Doctible

4,8 (260)
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Reputatiebeheer en patiëntencommunicatie voor de zorg

Totaalscore

4,8 /5
(260)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,8/5
Gebruiksgemak
4,8/5
Klantenondersteuning
4,8/5

97%
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260 reviews

Patty
Patty
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Happy with Doctible, their staff and client support

Beoordeeld op 22-6-2020

The staff with Doctible are very responsive and courteous. They assist in any way that the client...

The staff with Doctible are very responsive and courteous. They assist in any way that the client needs.

Pluspunten

The thing I like most is that we are getting obvious reactions and communication back from our patients when we send email campaigns, text messages and now as we implement using the Payment Collector we are seeing action.

Minpunten

The interface with MediTouch didn't pull the phone numbers in the correct order. There were a few things that I didn't understand regarding the way the system thinks or interacts with our emr that I figured out as we went along.

Logan
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Everything you need located in one convenient online portal

Beoordeeld op 14-8-2023

Pluspunten

The convenience of review management, patient communications, and marketing all in one easily navigable online portal. The support team is also super helpful and easily contactable.

Minpunten

The only downside of Doctible is it currently does not write directly into our practice management software so we are missing out on some of its features but nonetheless the features we can utilize are extremely helpful.

Geverifieerde reviewer
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Dental Offices Beware

Beoordeeld op 6-1-2023

If I could I would give this company 0 stars. There is something fishy about them. They have...

If I could I would give this company 0 stars. There is something fishy about them. They have completely veiled their contact numbers, their emails, and any attempt to reach anyone with decision making authority is futile. We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28 we had encountered a technical problem that was disastrous for our patients, ie showing up on the wrong day and the wrong time. Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch to reach anyone, both y telephone and email. From that point on, it took another 13 days to get a ticket issued for technical support. By then, we are out of the 30-day trial period, and we have run out of patience to try to reach them. They are unyielding in nullifying our contract and refunding our money, so now we will take this up with the California Department of Consumer Affairs, BBB, and all noteworthy and reputable dental associations. Consumer beware... this is a company that is run by a bunch of unprofessional amateurs, plagued by false advertising and their website is filled with inaccuracies. Probably wont be in business much longer than the 13 month contract signed.

Pluspunten

Not one thing. It messed up our patient recall and reminder efforts

Minpunten

Messed up our patient reminders and had patients coming on on the wrong day/time.

Monica
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Dentee Group

Beoordeeld op 31-8-2023

Overall, we are very happy with this product!

Overall, we are very happy with this product!

Pluspunten

All features are great, we especially like the 2-way texting, review section, one hour confirmation with traffic alerts!

Minpunten

Not having the ability to delete multiply patients at once.

linh
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use

Beoordeeld op 22-1-2024

Great experience. Helped our staff understand importance of customer service.

Great experience. Helped our staff understand importance of customer service.

Pluspunten

Easy to use even for people who are not tech savvy. Straight forward.

Minpunten

I wish it could connect with Yelp platform.

Carrie
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Communication platform

Beoordeeld op 19-10-2023

Pluspunten

Extremely easy to use, love the templates

Minpunten

That the messages do not show read/completed once a staff member has texted with the patient, still shows as a new message to other users.

Lisa
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Actual phone number

Beoordeeld op 11-7-2023

Great service, always checks in

Great service, always checks in

Pluspunten

Uses my actual business phone number on caller ID

Minpunten

Dont need all the features, my dental software does most of it.

paula
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

We are very satisfied with Doctible

Beoordeeld op 2-8-2023

Doctible is very user friendly and works well for our office needs

Doctible is very user friendly and works well for our office needs

Pluspunten

very good customer support and friendly, helpful techs

Minpunten

we had a couple times that the integration was messed up and our software[Eaglesoft] was not getting updated when patients were confirming their appt by text, but the support team responded promptly to help resolve the problem.

Nicole
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Doctible Review

Beoordeeld op 5-6-2023

Great!

Great!

Pluspunten

I like that it gives patients the option to go on to Google or Facebook and leave a review right from the doctible text message.

Minpunten

Patients used to be able to leave a star rating directly on Doctible and that feature was taken away. Now to leave a star rating they HAVE to go on to google or facebook.

Kristi
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Doctible for Dental Practices

Beoordeeld op 29-6-2023

Doctible is a wonderful program for what our office needs and our patients like it as well.

Doctible is a wonderful program for what our office needs and our patients like it as well.

Pluspunten

Doctible is user friendly and easy to learn. Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively.

Minpunten

If it were able to be intergrated with Dentrix, that would be great because Dentrix's communication function isn't as user friendly or effective as Doctible.

Sarah
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great success

Beoordeeld op 11-7-2023

Great success with getting patients to provide feedback

Great success with getting patients to provide feedback

Pluspunten

Lots of success w reviews Nothing to complain about at this time thanks

Julianne
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Explosive Review Growth

Beoordeeld op 12-7-2023

Pluspunten

Doctible has allowed our google reviews to increase dramatically compared to pre-doctible. This all done at a very reasonable monthly cost. I think it's been well worth it and brought value to our office.

Minpunten

Integration with Dentrix Ascend was kind of touch and go in the beginning. However, it seems like everything has been ironed out now so it's been working flawlessly.

Mellissa
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Saves time and gets results

Beoordeeld op 18-7-2023

So far so good easy to use and customize bulk messages or messages in general very user friendly...

So far so good easy to use and customize bulk messages or messages in general very user friendly and easy to keep an eye on reviews so that we can be proactive if a patient did not have a good visit.

Pluspunten

Doctible is user friendly and customizable. I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with them if you try calling and leaving a message.

Minpunten

Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients sometimes still get reminders about the appointment but that is the only thing that comes to mind. We have adapted and tell them to disregard any future reminders for the specific appointment.

Karen
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Doctible Rocks

Beoordeeld op 3-8-2023

Pluspunten

We've been using Doctible for a while. We've tried other companies but found that Doctible produced more reviews

Minpunten

No issues. Everything seems to work well

Lisa
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Helpful

Beoordeeld op 18-8-2023

Pluspunten

Doctible has been very helpful in growing our Google reviews.

Minpunten

The only thing I can think of is the price could be more competitive.

Albert
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent and effective tool

Beoordeeld op 24-5-2023

Pluspunten

It's great that the office staff can text the patients in real-time. We can communicate like a "regular" person with the patient and seem more connected (but still professional) that way. And it's great that Doctible is easy to use, due to the way that it's website is creatively layed out.

Minpunten

The integration is seamless...all these years, don't remember having an issue where Doctible disconnected from Dentrix. And it's easy to use and communicate with patients.. I honestly like Doctible.

Gilcher
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Service!

Beoordeeld op 9-8-2023

Pluspunten

Doctible has made it easy for our office to reach out to patients to learn more about their experiences at our office. Thanks to Doctible, our patients automatically get text messages after their visit making it easier than ever to share their positive experiences online. Our office has seen an increase in Google reviews since introducing Doctible to our office.

Minpunten

Truly, I do not have any "cons" about Doctible. We have had a great experience thus far and we don't foresee any problems in the future.

Natacha
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing investment!!!!!!

Beoordeeld op 3-8-2023

We are able to send treatment contracts to each of our patients safely and securely. We have...

We are able to send treatment contracts to each of our patients safely and securely. We have officially gone paperless and are saving more trees.

Pluspunten

Doctible is so easy to use and keeps things financially organized.

Minpunten

Since we started using doctible, we have gone paperless. Therefore there are no cons.

Ira
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best review service to use

Beoordeeld op 20-7-2023

What can I say but, GREAT!!!!!

What can I say but, GREAT!!!!!

Pluspunten

It is so easy to use. Just ask the patient if they can be sent a message to their smartphone, asking for a review and the rest is simple for the patient to post a review of your practice.

Minpunten

Love it all, nothing not to love. It is so easy to use.

Tania
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Review

Beoordeeld op 16-8-2023

Good

Good

Pluspunten

Easy to use in sending patient review request

Minpunten

in the beginning of our service it was VERY hard to reach someone if there was a problem

Amy
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

If you need good marketing use Doctible

Beoordeeld op 24-7-2023

10/10 is our experience with Doctible

10/10 is our experience with Doctible

Pluspunten

We like ow the patient is asked questions to narrow down what services they are looking for!

Minpunten

nothing, everything runs pretty smoothly with doctible and it helps us with getting patients in the door for consultations and procedures!

Michelle
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing Service

Beoordeeld op 13-6-2023

Pluspunten

Doctible has made it super easy for my patients to respond to request for reviews. Better than the other companys we've used in the past. Super streamline

Minpunten

So far we haven't had one issue with Doctible

Sara
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Review

Beoordeeld op 7-8-2023

Very simple and easy to use. We only use it for the review system and has helped our office get...

Very simple and easy to use. We only use it for the review system and has helped our office get true genuine reviews

Pluspunten

Very easy to use and is user friendly...

Minpunten

Nothing to complain about at the moment

Christine
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Patient Reviews

Beoordeeld op 29-6-2023

I am able to track patient reviews and address any issues immediately. Love the ease of use and...

I am able to track patient reviews and address any issues immediately. Love the ease of use and quick notification. I am able to print out all reviews on a monthly basis to share at our team meeting.

Pluspunten

I am able to track patient reviews and address any issues immediately.

Minpunten

We only use the review management and have no issues to comment on.

miriam
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love Doctible!!!

Beoordeeld op 1-6-2023

Pluspunten

I like the simplicity of setting up new templates. And cutting down phone time

Minpunten

Some patients ask if they can send us a video of post op surgery . Would be nice to see it but honestly the pictures work fine