Replicon reviews

Reporting showed us which customers were being visited ( and which weren't) with a customer report we created for them.

Had to ask support to open up some features, like Dashboard for instance, it's a free feature so should just be there when you sign up.

Ability to track project worked on by client

none, everything is fine

It is Quick to submit my weekly timesheet.

Reports are not good. Can't sort by the criteria needed

Time keeping, helpful and friendly customer support, ease of use, certain aspects of customization.

Certain aspects of customization are not straightforward or have an additional cost.

What we like most about Replicon is the ability to create a detailed way for staff to capture the projects they are working on.

What I like least about Replicon is sometimes as the administrator, it can be a little challenging figuring out how to do some of the most basic things in the system.

Excellent Platform
Excellent Customer Service

None at this moment: We have been extremely satisfied.

Resource Management Feature and Power BI integration. Integration from Salesforce.

Some features from Gen3 were lost specially on the Project Admin side of things. Hopefully these features will be brought back. Sample: Consolidated task view.

Our experience with Replicon has exceeded all of our expectations. The system works as described, in the rare instances that we have needed support we have received it quickly, and everyone I have interacted with has been kind and more than professional. The customer service is five stars and what all companies should strive for. Our users have found the interface easy to work with which is a huge plus, saving us a lot of time in implementing and running the system. This is a great product and an even better team to work with.

I really cannot think of any cons; this has been an entirely positive experience for us.

project management, task assignment are good.

we need more complex reports, it will take more efforts to merge or combine different reports together

The ease of recording time and expenses and managing users

It is sometimes difficult to get wanted reporting.

I can switch between jobs with ease knowing that my time is being tracked correctly

None that comes to mind. Happy with Replicon

Timesheets and uploading bills on the expenses.

- user interface- Complex to use and teach to other users- lagging ( once I assign a task to a user its takes longer time to set )

The system is user friendly and pretty intuitive.

This is actually probably a con for the original peson who was our system administrator in that some of the leave categories do not make sense! I don't think I have any cons to report for the actual system.

The eas with which I can navigate the system- very user friendly

Some features we use for tracking hours & details are not clearly available.

I like the set up of the timesheet and that there is a calendar integration tool

Creating customizations is a complicated process with an expense attached to it (ex: changing task names or task types)

Integration and support team are outstanding and very responsive.

Time Punching works great with IOS but was a little tough to integrate with Android Tablets

Product is very easy to use. Easy to deploy, and the mobile app is a big help. Support has always been fast and efficient.

The only down-side currently is the integration with Concur. If we can fix that the product will be everything we need.

Ease of use, customizable, user interface.

Replicon has been everything that we have required to date.

The payroll process is relatively easy to undertake

Our company in America commenced using Replicon first then Australia commenced using it which is Head Office. I am in Australia and every time i go to ask a helpdesk question i get a reply back stating that i am contacting outside of our working hours (which i am not) therefore no one is there to assist me which i am finding very frustrating. We have offices in Malaysia who i have just added to our account. There are other countries but i have not added them at this stage due to disappointment with this issue.

The assistance is really good! The suppport team is always supportive and helpfull.

Sometimes is complicated to set up the system.

I like the time-tracking, user set up and the access to Power BI report.

Replicon does what we need. I don't really have anything that I don't like about Replicon

Ability to generate various types of reports across various clients and projects

Updates create new learning curves. Online videos would be helpful.

Quick response times from support, easy to use GUI.

Missing feature to have multiple project owners

EAse of use via mobile and computer All the geographies are included

Timesheets were a bit more difficult to implement due to the different types of rules in the countries

Easy to monitor and track time and projects

The new format is challenging to get accustomed to