Neos reviews

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167 reviews

- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
NEOS is THE BEST!
Beoordeeld op 14-12-2023
Neos is a case manager's best friend. The initial change from a server based program to a cloud...
Neos is a case manager's best friend. The initial change from a server based program to a cloud based program was challenging. Learning new things is good, but can also be frustrating. Once I learned how to use Neos and how it integrated with our other apps, I would never go back to any other option.
Pluspunten
Everything you can think of that is necessary for legal case management, is contained within Neos. Moreoever, Neos is committed to keeping the platform updated, so they are constantly adding and upgrading.
Minpunten
Neos can seem pricey to begin with, but well worth the investment. It will likely pay for itself in your ability to take on and manage more cases.
Antwoord van Assembly Software
Anna - Thank you for your 5-star, 10 out of 10 recommendation. We are so happy you are pleased with your Neos investment! Thank you for being a valued customer. - The Neos Team
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Neos - Efficient and Customizable
Beoordeeld op 16-12-2024
I was a major fan from the onset, and once I learned how to use it, it boosted my efficiency.
I was a major fan from the onset, and once I learned how to use it, it boosted my efficiency.
Pluspunten
Neos has an extremely intuitive design that allows for dashboard customization to enhance the efficiency and effectiveness of an organization. I was pleasantly surprised to see just how deep the customization could go.
Minpunten
The learning curve was a bit steeper than I expected.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Neo's Review
Beoordeeld op 16-12-2024
Pluspunten
I like how you can work on multiple cases at the same time.
Minpunten
I do not like how you have to type out the full email of the person you are sending a note to.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Transitioning from Needles to Neos
Beoordeeld op 17-12-2024
It has been a great transition from Needles to Neos. Although there are some minor things I miss,...
It has been a great transition from Needles to Neos. Although there are some minor things I miss, this is a much better product, and will help our firm manage our cases more successfully.
Pluspunten
I like that it syncs with my Outlook calendar and that I can access it from everywhere. It's also very intuitive to use.
Minpunten
I don't like that it doesn't make any sounds to tell you that you have a new message. I don't like the little notification bell at the top.
- Sector: Juridische dienstverlening
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Neos Review
Beoordeeld op 16-12-2024
It is very beneficial. There are very few cons to the program. I would love to use it in any office...
It is very beneficial. There are very few cons to the program. I would love to use it in any office setting because of how connected it keeps us.
Pluspunten
How it makes it easy to work as a team. I love that it saves our information for the next person to see. It also saves all the information we need.
Minpunten
How it signs me out every 3 days and I loose everyone I had pulled up. Sometimes you have to copy your notes after every update and repost them because they refuse to save.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Why I love using Neos
Beoordeeld op 16-12-2024
Using Neos makes my work extremely manageable. It is easy to navigate and do the things that make...
Using Neos makes my work extremely manageable. It is easy to navigate and do the things that make me successful in my job. Neos helps me stay organized and up-to-date with my clients—I could not imagine working without it. I use Neos every single day. Customer support is always helpful in solving any issues that arise. Neos can also be integrated into other applications, such as email.
Pluspunten
The convenience and organization it provides when dealing with hundreds of different clients.
Minpunten
There is nothing that I don't like about using Neos.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
NEOS is the program to go
Beoordeeld op 19-12-2024
NEOS is amazing, i have been using NEEDLES/NEOS for years now and it makes my daily life so much...
NEOS is amazing, i have been using NEEDLES/NEOS for years now and it makes my daily life so much easier and better
Pluspunten
What i like the most about NEOS is the checklist, i love not having the checklist to remind me everything i need to do on a daily basis
Minpunten
The calendar: adding a calendar from case event, does not allow you to see the clients name on the regular calendar. It makes me feel this is double the work
- Sector: Juridische dienstverlening
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Neos in pi office
Beoordeeld op 18-12-2024
I had an a good experience with no issues at all.
I had an a good experience with no issues at all.
Pluspunten
Everyone in the office has access to it. There are many features such as case notes, insurance information, document uploads, etc.
Minpunten
I do not like the notes part, I wish it just had a save button to make sure they are saved.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Future of tech
Beoordeeld op 19-12-2024
Overall Neos has been a pleasure to work with.
Overall Neos has been a pleasure to work with.
Pluspunten
Neos makes everything you need to run your office smoothly in one place at your fingertips.
Minpunten
Every so often there would be a new glitch. But the remote team was quick with the recovery assistance every time.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Legal Software
Beoordeeld op 16-12-2024
Neos has helped me to increase my legal productivity on a daily basis at the law firm. It's so...
Neos has helped me to increase my legal productivity on a daily basis at the law firm. It's so detailed, Tabs help me organize my files in a more diverse and clean way.
Pluspunten
Accessibility, easy Navigation, Productive, Informative, Proactive.
Minpunten
There is nothing I do not like about it.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy Breezy
Beoordeeld op 6-2-2024
Pluspunten
The intuitiveness of the system - it can almost predict what you want it to do and do it. As long as the case information is put correctly into the system then the system can pull information to put letters and documents together. my favorite part is the texting ability. It is easy. Most people will look at their phone first thing in the morning. Emails do not get as much attention as texting.
Minpunten
because it is cloud based - the internet needs to be steady. sometimes it gets a little wonky
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Neos is Amazing
Beoordeeld op 12-6-2024
Pluspunten
I'm able to breeze through my case work for each client. Documents are at my finger tips and in one place. Billing and notes are easy to find and out into Needles.
Minpunten
I have not come across anything I do not like.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
NEOS Review
Beoordeeld op 16-12-2024
Having used other case management software, I have felt my learning and use of Neos has been easy...
Having used other case management software, I have felt my learning and use of Neos has been easy and seamless, very user friendly.
Pluspunten
Easy of accessing documents, user friendly set up
Minpunten
The calendar, after the update the calendar is not as clear and concise.
- Sector: Juridische dienstverlening
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
really bad customer service
Beoordeeld op 13-4-2024
Fair to lousy. They have been telling us for over a year that they would fix the calendar...
Fair to lousy. They have been telling us for over a year that they would fix the calendar function. They made us switch to Microsoft Outlook. Neos does not properly integrate with Outlook. Links are constatnly broken. Searches are extemey slow.
Pluspunten
organization of all aspects of case management. like many other software products, it has more functions than we need.
Minpunten
cakendar function is extermely poor. customer service is poor.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Erika - Litigation Paralegal
Beoordeeld op 16-12-2024
I like neos. It fairly easy to navigate
I like neos. It fairly easy to navigate
Pluspunten
I love that I can create letters and documents within the app
Minpunten
I need the ability to add to certain fields for multiple defendants and service
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Makes my day to day easier!
Beoordeeld op 16-12-2024
Very positive. I have used multiple different systems across a few different law firms. I find...
Very positive. I have used multiple different systems across a few different law firms. I find Neos to be the easiest and user friendly to date.
Pluspunten
The multi-purpose capabilities of Neos has been game changing. I really enjoy how Neos works hand and hand with outlook.
Minpunten
Occassionally there are hiccups after updates, but they are usually quickly resolved.
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Review of Neos
Beoordeeld op 16-12-2024
Pluspunten
It is very easy to use and you can do a lot with the website.
Minpunten
Sometimes we have issues with it not working correctly which can be frustrating.
- Sector: Juridische dienstverlening
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Case Mangement Product
Beoordeeld op 16-12-2024
It has been easy to learn and use. Training was a breeze and the resources were a big help.
It has been easy to learn and use. Training was a breeze and the resources were a big help.
Pluspunten
Simplicity and the structure of the files makes it easy to keep up with each task
Minpunten
NONE - I really enjoy the entire structure of the program
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Peace of Mind
Beoordeeld op 14-12-2023
Pluspunten
Neos interface is very easy to work with, a very complete software and customer service.
Minpunten
it is hard to say everything works perfectly.
Antwoord van Assembly Software
Alfredo - Thank you for your 5-star, 10 out of 10 recommendation. We are so happy Neos gives you peace of mind! Thank you for being a valued customer. -The Neos Team
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Neos User
Beoordeeld op 15-11-2023
Pluspunten
Aesthetically pleasing, easy to navigate and so many accessibilities.
Minpunten
Initially, transitioning was difficult. The process seemed like it could've been smoother/quicker.
Antwoord van Assembly Software
Crystal - Thank you for your review and for being a valued customer! - The Neos Team
- Sector: Juridische dienstverlening
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
You will love it!
Beoordeeld op 14-12-2023
Neos is a great platform that made a smooth transition from using physical files to digital
Neos is a great platform that made a smooth transition from using physical files to digital
Pluspunten
Neos allows our company to follow along each case in the most organized way
Minpunten
The text messaging system does not work
Antwoord van Assembly Software
Nancy - Thank you for your 5-star, 9 out of 10 recommendation. We are so happy you love Neos. Thank you for being a valued customer. - The Neos Team
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Not a good experience
Beoordeeld op 22-3-2023
It is buggy, not easy to use, and it takes the joy out of my job.
It is buggy, not easy to use, and it takes the joy out of my job.
Pluspunten
The basic features work, but they are difficult to use.
Minpunten
Some examples: Reports that are generated are not as good as the prior version of the software. You cannot open up two tabs on a single case at a time, so you cannot toggle back and forth between pages with the same client's case without closing and reopening the different pages.You scroll within many notes and open the note you want. Then you close the note, and it puts you back to the beginning of the notes again instead of leaving you at the point where you opened the notes, so you have to waste time getting back to the original note to scan others that were entered around the same time.Calendaring is very important in our practice. The calendar feature was not working for days, and we did not receive timely assistance with the problem from the company. We had to threaten legal action for them to finally fix it. Documents have disappeared from folders and reappear in other folders inexplicably. I was on a phone call with a client this morning. I clicked on a form to go over it with the client. The form did not open and it disappeared from the directly while I was talking to the client. I could not find the document while I was on the phone with the client to discuss what I needed to discuss with the client. I had to end the call and find the document in another directory.Documents which have not been modified inexplicably change the modification date themselves making the date of the document properties no longer consistent with its generation date.
Antwoord van Assembly Software
Marc - Thank you for your candid feedback. Your Customer Success Manager will be in touch to discuss your experience and help where needed. - The Neos Team

- Sector: Juridische dienstverlening
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Decent software for PI/Med Mal attorneys
Beoordeeld op 31-8-2021
Pluspunten
What I like most are the party, case, and checklist tabs. They are very handy in keeping all of the case information in one place and easy to find.
Minpunten
The Notes tab is not very user friendly at all. It is difficult to find notes and the note number isn't visible in list view and it's hard to search for specific content.
Antwoord van Assembly Software
Tonya, thank you for taking the time to add your review. You can add the Entry ID (note number) field by using the Columns chooser at the right side of your Notes tab. Each column can be adjusted for width or order.
Feel free to reach out to the Customer Success department so that we can assist you further.
Thanks again for your comments.
- Sector: Juridische dienstverlening
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Essential for great case management! Highly recommend.
Beoordeeld op 9-6-2022
My overall experience with Needles Neos has been simply wonderful. We have all the tools necessary...
My overall experience with Needles Neos has been simply wonderful. We have all the tools necessary to track and maintain all cases, and it's a great feeling to not wonder about what's going on in a case because you can find the answer immediately in the program.
Pluspunten
I like that there always are new features being added in addition to the old, great features the program already contains. I like the daily reminders on each case keeping us current and up to date on all our files. I like the simplicity of the calendar and the integration with Outlook. I like the time that I am saved by document generation. I like to be able to directly text clients from the platform. I like the ease of entry of parties, cases, etc. I like the various reports that can be created with the click of a button.
Minpunten
When you create a new calendar item, it automatically sets the time to 12:00 a.m. if you do not change the time, you will ultimately miss that calendared item.
Antwoord van Assembly Software
Haley - Thank you for your 5-star rating and 10 of 10 recommendation. We appreciate your feedback and will share it with the product team! Thank you for being a valued customer. - The Neos Team
- Sector: Rechtspraktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A HAPPY USER of NEOS
Beoordeeld op 16-9-2022
100% awesome. I can go on and on about the software the support and love of the use of the software.
100% awesome. I can go on and on about the software the support and love of the use of the software.
Pluspunten
The functionality of adapting the software to the users legal needs is awesome. We now can easily rely on the case management of the cases where we could not with Perfect Practice. The software also allow us to customize the software to our style of case management. SUPPORT IS AWESOME. We could not have made it without [SENSITIVE CONTENT]! She has been the best.
Minpunten
The report customization is a hard for me to use.
Antwoord van Assembly Software
Cathy - We truly appreciate your feedback and honest review of Neos. Thank you for your 10 of 10, 5-star rating. We love having you as a customer! - The Neos Team