Jane reviews

Hi Melissa! Wow, your review really lit up our team's day! We're thrilled to know so many clinics you attend, even yours, are using Jane. It's fantastic when patients notice how many health and wellness places run with us. We absolutely love our reminder feature too—it helps keep patient care seamless and makes life a bit easier for you.

We’re so grateful to have you with us on this journey and are committed to maintaining that level of excellence you expect. Please feel free to share any feedback or thoughts you have—we’re all ears and eager to keep improving.

Here’s to many more years together! :)

-Caitlin, on behalf of Jane

Hey Zahra, appreciate you taking the time to leave a review, though it’s tough to hear you faced challenges going live. Starting with new software often has a learning curve which is why our team is always here to help!

We're dedicated to sorting things out for you so we’d be happy to get an Account Setup Consultation booked with you. Feel free to reach out to our team at [email protected]. Also, join our Jane App Community Group on Facebook - it's a fantastic resource for learning and connecting with other users. :)

We're hopeful we can turn your three-star review into a four or five-star in time, but we’ll keep working on the never-ending journey of improving, but remember we're here to assist you in getting comfortable with Jane. :)

Caitlin on behalf of the Jane Team

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.

We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.

We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.

-The Jane Team

Hi Karen! We're absolutely thrilled to hear you're happy with Jane—it's such a privilege to be part of your clinic. :) We love that you're into good old human support—it's our thing! Whether it's chat, phone, email, our Jane Community, or even our self-serve options, it’s like having a whole Support toolkit at your front desk ready to help.

We want to make sure Jane continues to meet your needs, so always feel free to reach out if there’s ever anything you need. Thanks for choosing Jane and for letting us support you along the way. Your feedback means the world to us!

-Caitlin, on behalf of Jane

Hi Tess! We’re so glad to hear you’re enjoying things and finding Jane easy to use. We’re a bit biased, but one of Jane’s best features is certainty being able to manage your appointments and schedule with ease, so we love to hear that you feel the same. 🙂

Thank you for choosing to run your clinic with Jane and allowing us the honour of being part of your journey, and for taking time to share your experience with Jane so far. :)

-Caitlin, on behalf of Jane

Hey Cydney! Thanks a ton for your short and sweet review! We're so glad you're loving Jane and finding our Customer Support team helpful—they truly are a lovely bunch! 😊

We'd love to dive deeper into your thoughts on our pricing plans. We rolled out new ones earlier this year to better meet a variety of clinic needs, so understanding what didn't quite click for you would be super helpful.

Thank you for choosing Jane for your clinic - we're genuinely honored to be part of your journey!

-Caitlin, on behalf of Jane

Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :)

-Caitlin, on behalf of Jane

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App

Hi Delphine. Thank you for the kind words here, they’re so appreciated. We love to hear that you’re finding Jane easy to use for both you and your patients - that’s one of our favourite things to do! I hear your feedback - while you can have the patient-facing side of Jane set to French, Jane’s administrative side is not written in French. While not perfect, something we see some practices do is use the built-in translating feature of their web browser which works quite well. We always want our users to be happy with Jane, so I hope we can continue to do that for you. Thank you for being a part of our community! :)

Hey Claudia, Thanks a bunch for sharing your feedback with us! We’re really glad to hear you appreciate the friendly and responsive nature of our team. It’s awesome to know we’re hitting the mark with our communication, whether it’s through email, chat, or a call. Remember we’re always here to help you out!
I noticed you mentioned not being able to see the client’s number in the appointment chart. Could you let us know a bit more about how you’d like this feature to work for you? We'd love to learn more to understand what you're trying to solve for. Feel free to share more in an email to our team.
Thanks again for your kind words and for giving us your honest feedback. We’re committed to making Jane even better and I hope we can continue providing you with amazing service moving forward.

-Caitlin, on behalf of Jane

Thank you for such a great review, Jerrilea! We’re so glad to hear that Jane is offering you everything you need, and affordably at that. We always want to delight our customers, whether they’re just starting out in their practice or are switching from a previous system and have been in the industry for years, so meeting that mark for you is music to our ears. :) Learning a new system can be difficult to learn, and sometimes it’s also nice to know you can just ask a question when needed, so don’t forget to reach out to our support team if you ever need us. Thanks again for being a part of our community, and for trusting Jane with your practice.
-Caitlin on behalf of Jane App

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day!

-Caitlin, on behalf of Jane

Hey Stefanie. A huge thank you for sharing your insightful feedback about your experience with Jane! We're over the moon to hear that you’re finding Jane user-friendly and efficient—it's all about making your life easier when managing appointments and getting as much out of your precious time as possible. Your kind words really motivate us to keep improving what we d :)

We truly appreciate you mentioning the hiccup with not receiving those confirmation emails. We know how crucial it is to have that peace of mind knowing your appointments are locked in. We're on it and would love to dive deeper into this with you. Please feel free to drop us a line at [email protected] so we can sort it out and keep your experience as smooth as possible.

Thanks for choosing Jane to help run your clinic. We're excited about making your days easier and being part of your journey. If there's anything more we can do, just let us know—your feedback is what helps us grow!

Caitlin on behalf of Jane

Hi Emilie, thanks for checking out Jane! We really appreciate the time you spent with us. It's a bummer to hear that you're not using Jane anymore, but we're grateful for the chance you gave us.

We're thrilled that you liked how Jane looked and found tasks like sending superbills easy. Hopefully, there were other things that were helpful during your journey with us.

You mentioned some downsides, and we're curious to dive deeper into this. Reviews can be tricky, as we always want to learn more about your experience and what didn't work. Feel free to reach out to our team for a chat.

While it's never fun to see someone leave Jane, we hope to reconnect with you in the future. We're committed to making Jane even better, and until we catch up again, we wish you all the best!

-Caitlin on behalf of Jane

Hi Laura. Thanks so much for your detailed and thoughtful review, and for giving Jane the wonderful opportunity to help in your clinic.

It’s a joy to hear that you found Jane user-friendly, simple, and a “walk in the park” for both yourself and your clients. Though it’s tough to hear we didn’t meet your price-point needs, which we realize it’s such an important factor for solos practitioners like yourself, it’s helpful to hear this feedback.

You’re right in saying that Jane comes equipped with almost everything you could ever need to open, run, and grow your practice - but that may be too much for some just starting out or working on their own, and we get that. While we may not have something that fits the bill for you right now, I hope we can cross paths again down the road. We’ll always be here for any questions or a chat if you think about us again. :)

-Caitlin on behalf of the Jane team.

Hey Gholamreza, thanks a million for sharing your detailed experience with Jane! We're thrilled to hear that you find Jane fast and easy to use, and that our team's support has been a win for you. Your feedback about its completeness and ease of use for paramedic practitioners is like a little gold star for us— we genuinely appreciate your positive comments. Thank you for choosing Jane and for being part of our community; we're committed to making it even better for you and all our awesome users. Keep the feedback coming!

-Caitlin on behalf of Jane

Jennifer, thank you for such a *glowing* review - medical aesthetics is a specialty that’s relatively newer to Jane in recent years, but we’ve loved getting to know what it is that keeps your clinics running and growing, and getting to be a part of it! I hope your Account Setup Consultation with our Support team went well and that you’re already feeling more comfortable in Jane. We’re so glad you chose Jane and we’re lucky to have you in our community. Please continue to reach out to our team if you have any questions, thoughts, or even feedback - we love to hear from you! :)

-Caitlin on behalf of the Jane team

Hey Jacob! Well this is a lovely review - thank you so much for your kind words about Jane, and the fact you gave us the opportunity to help you help your patients in your clinic.

Your feedback about the messaging and e-fax capability is something I totally get - we know this is so needed for so many customers of ours. We’re committed to continue to improve and get even better, so hopefully we’ll bring some of these features to you in the future.

-Caitlin on behalf of the Jane team

Oh, Anna - this is such a lovely review to read! While we will always have ways to improve and do things even better, hearing that there isn’t anything you don’t like about Jane is something we’ll always hold dear to us. :) Thank you for allowing us to be part of your journey of not only running a practice and in helping your clients. We appreciate you. <3

-Caitlin on behalf of the Jane team