Motive

4,5 (1.669)
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Het moderne platform voor wagenparkbeheer en gps-tracking.

Totaalscore

4,5 /5
(1.669)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,4/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,4/5

89%
heeft deze app aanbevolen
Sorteren op

1669 reviews

Valerie
Valerie
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Ease of use for all to use

Beoordeeld op 9-7-2022

Pluspunten

It's easy and convenient to use I think all can benefit from the importance of this device

Minpunten

Nothing really I actually like the device so nothing to not like

Antwoord van Motive

Thank you for reaching Motive support, formerly KeepTruckin. We hope you are doing well. Please visit our portal https://gomotive.com/careers or email your resume at [email protected]. The hiring team will reach out to you if there are any suitable vacancies.

Mark
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Customer service is no good

Beoordeeld op 15-1-2024

Customer service reps are hard to understand due to them not speaking clear English.

Customer service reps are hard to understand due to them not speaking clear English.

Pluspunten

I liked the app and how easy it was to access everything.

Minpunten

I disliked the gas card. You have to pay it back every other day instead at the end of the week.

Antwoord van Motive

Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗

Steve
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

They committed fraud with my bank account

Beoordeeld op 23-4-2024

Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when...

Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt

Pluspunten

That I was able to make a payment once a year without auto pay.

Minpunten

They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval

Antwoord van Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Tim
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

High quality, great features and reports, and easy to use.

Beoordeeld op 11-10-2024

Support from Motive has been great. They have good training and technical documentation. ...

Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.

Pluspunten

We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.

Minpunten

I haven't really found any negatives so far.

Antwoord van Motive

Thank you so much for your kind words, Tim!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Regards,
Gary Smith
Motive Support

Tatiana
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Think Twice before getting Motive

Beoordeeld op 27-1-2024

Difficult using the system and getting help

Difficult using the system and getting help

Pluspunten

Motive us hard to use and it not user friendly

Minpunten

The customer service was not the best nor was the log book

Antwoord van Motive

Thank you for the wonderful review, Tatiana! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Roger
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Only because I have too

Beoordeeld op 14-12-2023

There are things that could make it easier like the inspection where you have to check off each...

There are things that could make it easier like the inspection where you have to check off each individual thing that’s nonsense

Pluspunten

It settles my requirement for the DOT. Otherwise I don’t think I have it.

Minpunten

As an administrator sometimes when I would check to see where a driver was, the system was incorrect that may have been fixed, but I don’t trust it still

Antwoord van Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Anika
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Motive ELD Service

Beoordeeld op 28-11-2023

The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay...

The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay for service in that unit when I can no longer use it.

Pluspunten

They were cheap compared to the competitors and that they give you feedback on how the driver is driving.

Minpunten

The service would have glitches in it every now and then. The tracking was off several times as well.

Antwoord van Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Wade
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Very good except?

Beoordeeld op 16-8-2023

Satisfactory!

Satisfactory!

Pluspunten

Easy to use and learn, and easy to install.

Minpunten

The pad that I connect to and use the logbook, disconnects and will not always reconnect. That makes it a pain in my backside since I use Agricultural Exemption almost daily during harvest, and into the fall.

Nicole
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Motive

Beoordeeld op 26-5-2023

I really wish that the customer service was better and that instead of sending sales to solicit us...

I really wish that the customer service was better and that instead of sending sales to solicit us for more equipment, they would make sure the equipment that they have already given is in decent working order. Sending back equipment once it is damaged is also an issue as it is not the easiest process either.

Pluspunten

We utilize the tracking all day, and the ease of getting reporting and logs.

Minpunten

Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.

Antwoord van Motive

Hi Nicole,

We apologize if you didn't have a great experience using Motive! Can you please share what issue you are facing with the product specifically and share your contact details so we can address your concerns?

Alternatively, you can contact us by email at [email protected] or by phone at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.

Gregory
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Greg

Beoordeeld op 11-7-2023

Good

Good

Pluspunten

I like the notifications ,because I am moving a lot and they let me know when they are over driving

Minpunten

In the beginning it was difficult, but customer service was very helpful

Antwoord van Motive

Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.

Geverifieerde reviewer
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Motive and the value it brings

Beoordeeld op 20-6-2024

Pluspunten

How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers.

Minpunten

Its a great product. There's nothing to not love about Motive

Antwoord van Motive

Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're always here to help!

Geverifieerde reviewer
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Good company and great features.

Beoordeeld op 23-9-2024

Good company and great features. Would recommend to other small fleets

Good company and great features. Would recommend to other small fleets

Pluspunten

Ease of use and setup. Quick and easy setup.

Minpunten

At ocassions the customer service is slow to respond.

Antwoord van Motive

Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Veronica
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great Features

Beoordeeld op 30-8-2024

very helpful, has a lot of information and details I need to check on the drivers

very helpful, has a lot of information and details I need to check on the drivers

Pluspunten

real time updates, truck information, driver information.

Minpunten

I think I like everything , it has all I need

Antwoord van Motive

Thank you for the wonderful review, Veronica! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Whitney
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

If you are new to operating and transportation - Motive will be your best friend!

Beoordeeld op 3-5-2024

I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.

I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.

Pluspunten

I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!
They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized.

Minpunten

It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports.

Antwoord van Motive

Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at [email protected] or by phone at (855) 434-3564, 24/7. Thanks again! 🎉

Kenzie
Totaalscore
  • Sector: Farmaceutica
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great software for dash cams

Beoordeeld op 31-10-2024

Pluspunten

That you can see live time driving where the drivers are and with their current video camera placement.

Minpunten

The softwarevwas slow to update sometimes.

Antwoord van Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Mike
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

General Manager

Beoordeeld op 29-8-2024

Positive. I feel that Motive is a company that cares deeply about it's customers.

Positive. I feel that Motive is a company that cares deeply about it's customers.

Pluspunten

Great Product. Great Support. The Marketing campaign is spot on!!!!!!!!

Minpunten

I've looked hard to find something but, as of yet, it is fantastic.

Antwoord van Motive

Thank you so much for your kind words Mike, and for taking the time to share your experience with us!
We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.

Looking forward to serving you again in the future!

Sanjay
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Don’t do it

Beoordeeld op 4-9-2024

At times the ELD is faulty records drive time when parked and when you call for assistance to help...

At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.

Pluspunten

I can’t think of anything
I can’t think of anything

Minpunten

Monthly expense, long-term contract faulty ELD

Antwoord van Motive

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.

Heidi
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love Motive

Beoordeeld op 11-9-2023

We’ve had motive for several years now. The product and support are top notch.

We’ve had motive for several years now. The product and support are top notch.

Pluspunten

Having the mileage available for reports, being able to track where the truck is at in bad cell phone areas and access to logs to save is invaluable to me.

Minpunten

Nothing. I have no complaints about this product.

Antwoord van Motive

Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at [email protected] or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! 🤗

Danny
Totaalscore
  • Sector: Pakket- en goederenbezorging
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Unfortunate Experience

Beoordeeld op 28-11-2023

Overall the Motive functionality works but based on the pricing and the wasted hours it took for me...

Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies.

Pluspunten

The real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful.

Minpunten

The sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends.

Antwoord van Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Penny
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Motive User

Beoordeeld op 11-12-2023

Very good experience. Any time I've had to call customer service they have resolved the issue...

Very good experience. Any time I've had to call customer service they have resolved the issue immediately

Pluspunten

The ability to keep track of everything in one app. Great customer service

Minpunten

Occasional disconnects. Real time tracking lags a bit

Antwoord van Motive

Thank you for the wonderful review, Penny! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Waseem
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Never trust there sales person

Beoordeeld op 10-7-2024

Pluspunten

Sales person lied what he promised,
Not trustworthy

Minpunten

Promised insurance discount, never got it, even 6 months no one responded

Antwoord van Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

ROMARO
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best in it's class!

Beoordeeld op 29-8-2024

Excellent! By far the best system I've used for tracking and managing a fleet.

Excellent! By far the best system I've used for tracking and managing a fleet.

Pluspunten

Motive makes tracking our fleet simple! Great system!

Minpunten

I like everything about the motive dashboard.

Antwoord van Motive

Hi Romaro!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Dee
Totaalscore
  • Sector: Architectuur en planning
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Very pleased with Motive

Beoordeeld op 28-8-2023

Pluspunten

I like the ease of use and the real time tracking abilities.

Minpunten

If it would be easier to edit the logs. It can get confusing to drivers who are not that competent with electronic logging.

Antwoord van Motive

Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!

Ion
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Think what to do next...

Beoordeeld op 23-8-2023

Already think to look for another provider

Already think to look for another provider

Pluspunten

Pros: many different functions, reports, on-time monitoring

Minpunten

Cons: malfunctions and issues happened too often. Even if Motive representatives try to be nice and react at our issues, our drivers daily report issues of connection and good ELD working. (can not understand why it happened so often).The robot of Motive to start a chat - is not enough smart working, does not offer on first step wanted options (consume a lot of my time until I get the needed solution) and after - annoyingly asks me about a reviewNot in all cases I can download a report directly from the site - they send link on e-mail

Antwoord van Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Karla
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Motive Review

Beoordeeld op 4-12-2023

I have been happy with Motive, I feel like I am still learning Motive and the trucking industry...

I have been happy with Motive, I feel like I am still learning Motive and the trucking industry rules/regulations.

Pluspunten

Easy way to retrieve data in the reports area.

Minpunten

Updating a driver's log can be a bit cumbersome. Our driver's do not always sing out when they get back (they think they need to wait until midnight (end of work day). Then they may not drive for a few days so Motive informs me of the Manner Errors. Driver's get frustrated that they need to go sign logs, when they have not driven.

Antwoord van Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.