Weave reviews

Totaalscore
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599 reviews

- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Like another team member at your front desk.
Beoordeeld op 26-5-2022
Very good
Very good
Pluspunten
Easy to use and implement. Patients gave great feed back.
Minpunten
I am waiting for an upgrade through stripe for recurring payments
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
You need this!
Beoordeeld op 16-10-2024
We love it! It was the best investment we made. The feedback we get from patients is so positive...
We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs.
Pluspunten
Very functional and easy to use. Our patients love it!
Minpunten
The initial set up with the phones was difficult and we had to get some replaced.
Overwogen alternatieven
When I WorkRedenen om voor Weave te kiezen
We needed a better communication system.Overgestapt van
When I WorkRedenen om over te stappen op Weave
There were lots we demoed but Weave was superior- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Works great, until it doesnt.
Beoordeeld op 15-4-2024
Pluspunten
Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.
Minpunten
Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further.
Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.
- Sector: Medische praktijk
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Highly recommended
Beoordeeld op 15-11-2024
Love every aspect of weave, love how the customer service reps are on it when there is a issue.
Love every aspect of weave, love how the customer service reps are on it when there is a issue.
Pluspunten
All the amenities that come with the software
Minpunten
no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Weave is Great!
Beoordeeld op 14-8-2024
Weave has helped our office with overall efficiency.
We are able to send forms prior to their...
Weave has helped our office with overall efficiency.
We are able to send forms prior to their appointments easily manually or have them automatically sent out for specific appointments.
We are able to text or email forms. We can text patients who chose that option of communication to help with lowering phone calls.
The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well.
We can schedule emails to be sent out each month as well for special events or closure notices.
We can also schedule bulk texts to go out for the times we only need to send it to specific patients instead of a mass message.
Pluspunten
Ease of communication and efficiency improvement across the office.
Minpunten
The glitches that happen every so often. Still, updates that could be done to better it.
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great for dental office
Beoordeeld op 14-11-2024
Pluspunten
For a dental practice with multiple locations, Weave has great integrations with our practice management software. We've saved countless employee hours communicating with patients since we signed up for Weave.
Minpunten
Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.
- Sector: Diergeneeskunde
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Weave Review
Beoordeeld op 22-11-2024
Easy to use. User friendly. Any type of communication, weave has you covered.
Easy to use. User friendly. Any type of communication, weave has you covered.
Pluspunten
Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful.
Minpunten
I don't have any dislikes. I really love Weave!
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Asset to Any Dental Office!
Beoordeeld op 14-11-2024
Pluspunten
Extremely user friendly and convenient. Saves team members a lot of time.
Minpunten
A bit pricey, wish they were more affordable.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Communication solution
Beoordeeld op 14-11-2024
Pluspunten
Weave is a great communication solution for our practice. The interface for texting our customers is easy and sleek. Automated text reminders for appointments are very customizable. We highly recommend Weave!
Minpunten
The desktop app had some bugs but they were responsive and those issues were resolved with the new web-based interface.
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Perfect Phone System
Beoordeeld op 14-11-2024
Excellent experience. User friendly and works great.
Excellent experience. User friendly and works great.
Pluspunten
How easy it is to use and how many wonderful things it is able to do.
Minpunten
We have no dislikes using Weave system. A+++
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great System for your Business
Beoordeeld op 23-5-2024
I love it! It is by far, light years far, more useful than our previous MiTel system.
I love it! It is by far, light years far, more useful than our previous MiTel system.
Pluspunten
Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.
Minpunten
So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.
Antwoord van Weave
Hi Gene! Thank you so much for your review and feedback. Would you be willing to email me at [email protected] so our product team can follow up on your New Weave Experience feedback? We are always looking to improve!
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Weave has been fantastic!
Beoordeeld op 28-5-2024
Great! The onboarding was very easy, the interface is very user-friendly and it updates within in...
Great! The onboarding was very easy, the interface is very user-friendly and it updates within in a few minutes from our server.
Pluspunten
It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!
Minpunten
It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Highly recommend Weave
Beoordeeld op 15-8-2024
We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and...
We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.
Pluspunten
User friendly, has made our office run more efficiently on a daily basis
Minpunten
I would like more formatting options for digital forms
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
great for front office and team messaging
Beoordeeld op 29-2-2024
supper easy to use , text message is the new thing so everyone replies and answers quick. love the...
supper easy to use , text message is the new thing so everyone replies and answers quick. love the review button to send out and we see who responded and can write back
Pluspunten
how easy it is to load on the new computers or phone for the mobile use
Minpunten
when using the mobile app when a call comes in the caller ID doesn't work and its just phone numbers so I really don't know when the call comes from work
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Admin Assistance
Beoordeeld op 15-8-2024
The experience our office has had is been really good. The support team is fantastic. I have no...
The experience our office has had is been really good. The support team is fantastic. I have no complaints other than spell check.
Pluspunten
The text message service is awesome. This service has saved our office a lot of time. I also love the app on my phone. I can check the messages and schedule away from the office.
Minpunten
No spell check when texting. I type to fast and misspell words.
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Managing Optometrist
Beoordeeld op 14-8-2024
My overall experience with Weave is very positive. It works well each day and our practice heavily...
My overall experience with Weave is very positive. It works well each day and our practice heavily relies on it. It's a huge convenience for not only us but also for our patients. They always remark how nice it is that they can just send a text to us and get a response without playing phone tag.
Pluspunten
I like that that Weave saves me time in the office by easily being able to communicate with patients through a quick text and also being able to communicate with my office team quick and efficiently from anywhere. I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed.
Minpunten
It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox. It would be nice if there was a way to label messages as "completed" or "needs attention still" etc.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Flores Optometry Inc Review of Weave
Beoordeeld op 22-5-2024
Weave has been an excellent addition to the office that makes patients lives easier as well as...
Weave has been an excellent addition to the office that makes patients lives easier as well as staff members.
Pluspunten
Weave is such a great tool that makes communication with our patients very easy, efficient, and is extremely user friendly. I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten. It is also great to be able to send customizable forms that patients can easily fill on their mobile devices, as well as allowing email marketing.
Minpunten
What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Briliant App
Beoordeeld op 14-8-2024
I have been using Weave for 2 years now. I found it to be very easy. It's recording service is a...
I have been using Weave for 2 years now. I found it to be very easy. It's recording service is a major convenience. It is a brilliant app.
Pluspunten
The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.
Minpunten
Can not delete the sent messages! Further there is no highlighting or bold options in text.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great program would highly recommend
Beoordeeld op 14-11-2024
Great. Made recalls and communication with patients a breeze
Great. Made recalls and communication with patients a breeze
Pluspunten
The ease of reaching out to patients and the ability to read my voicemails
Minpunten
Nothing at all. My only issue was cost. If pricing could be more affordable
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Wonderful communication product
Beoordeeld op 22-8-2024
Wonderful, would recommend to anyone in the healthcare field.
Wonderful, would recommend to anyone in the healthcare field.
Pluspunten
It is an incredibly simple way to communicate with our patients and even allow them to make payments online!
Minpunten
We really do not have many complaints about weave although we sometimes struggle with receiving calls through the mobile app. Each time we have called customer service they have been able to improve this.
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Busy Office Approved
Beoordeeld op 14-8-2024
Great experience and excellent technology. Has all our communication needs at our fingertips
Great experience and excellent technology. Has all our communication needs at our fingertips
Pluspunten
The ease of having all our calls and text messages in one spot
Minpunten
Not able to assign voicemails from the app
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Study Coordinator Weave Review
Beoordeeld op 14-11-2024
Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for...
Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials.
Pluspunten
Automatic appointment reminders and the ability to create templates.
Minpunten
I have had issues with sending PDFs to patients.
- Sector: Diergeneeskunde
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Weave is Amazing
Beoordeeld op 15-8-2024
We got Weave post pandemic and it has saved us time! Our clients are happier and feel acknowledged....
We got Weave post pandemic and it has saved us time! Our clients are happier and feel acknowledged. It is user-friendly and customer service is always there to help.
Pluspunten
It is user friendly, has an app feel so it's easy to maneuver, can reply to clients in text conversation. Easy to check voicemails too.
Minpunten
Maybe a way to update the hold music and a way to update the way we set up phone tree.
- Sector: Medische praktijk
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very Efficient System
Beoordeeld op 7-6-2024
Pluspunten
The system allows you to track every conversation your staff had, and also, have it as a transcript if needed. In addition, you have the option for mass texting and sending forms for patients prior to scheduling. Very effective.
Minpunten
Cost can be a little lower, and the fax functions are not very good on mobile devices
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Patient Coordinator
Beoordeeld op 26-8-2024
Weave has made my job easier by the convenience of communicating with patients and the convenience...
Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home.
Pluspunten
I love how easy it is to communicate with patient's.
Minpunten
I have been working as a patient coordinator for around 6 months now and I have not found anything that I am unhappy with when it comes to wave.