UXCam

4,6 (22)
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Platform voor UX-analyse voor kleine tot grote bedrijven

Totaalscore

4,6 /5
(22)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,6/5
Gebruiksgemak
4,8/5
Klantenondersteuning
5,0/5

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22 reviews

Bernardo
Bernardo
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best software ever

Beoordeeld op 20-4-2020

Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or...

Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or Mixpanel

Pluspunten

That it shows me exactly what went wrong instead of having to figure it out with data points

Minpunten

That very very seldomly I can't access the video even though the user session shows it has benn uploaded.

Janaki Ram
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great way to "see" user behavior

Beoordeeld op 7-8-2019

We develop mobile apps that help consumers when there are many choices to be made on a regular...

We develop mobile apps that help consumers when there are many choices to be made on a regular interval. For example prepaid mobile plans in India. Using UXCam, we observe users behavior within our apps. It is very helpful to understand what features are confusing them most and what users "expect" from a certain screen.

By using sessions tagged with crashes, we could see user behavior before certain crashes and fix them.

Pluspunten

Just having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too. With them we could discover if a lot of users are clicking on the wrong places. Automatic tagging of activities in the playback is helpful too. We can shift to whichever activity is more important for us. If a user has multiple sessions, we can watch all of them together to understand the behavior as a single flow.

Minpunten

Clicks are not preserved when we download videos and share.

Anya
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Indispensable

Beoordeeld op 19-6-2020

Pluspunten

UxCam provides instant insight into customer behavior in the app. With the help of this tool, we were able to identify numerous bugs and points of user confusion. Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating. This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics. Absolutely indispensable.

Minpunten

The most interesting longer sessions often don't get recorded, or get delayed. That's very unfortunate.

Warren
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Finding the User Journey with outstanding support

Beoordeeld op 23-6-2020

Our company is creating a new way of generating a user interfaces from sentences. So, understanding...

Our company is creating a new way of generating a user interfaces from sentences. So, understanding the user journey through an interface is a crucial aspect of our business.

Pluspunten

UXCam had me at the Sankey diagram: a concise picture of how users flow through an interface. Nothing compares to the the real-time feel playing back user sessions, seeing gestures while looking at our logged events scrolling through the timeline.

In one case we found a bug in our code where a hidden view was blocking user gestures on another view. For that bug alone, UXCam paid back our year's subscription.

The manual setup for Carthage was pretty easy. Support for tracking down issues was fast and personal to the point of suggesting which line of our example code to fix.

Minpunten

We did experience a performance hit when we requested high resolution screen recording. But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed!

Would be nice to have a bit more control in setting up milestone events (such as Touch, Talk, Type) and which view controllers to ignore for the a more concise Sankey diagram.

Teresa
Teresa
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 201-500 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best tool for understanding mobile User Behavior

Beoordeeld op 30-1-2019

UXCam has helped our team to understand how users uses our app, figure out where they are struggling...

UXCam has helped our team to understand how users uses our app, figure out where they are struggling and pinpointing issues in conversion.

Our whole product team uses it and every other Friday we love connecting UXCam on a TV and watching how users use our product.

Additionally, the development team has also saved significant time figuring out crash issues by looking at session recording.

Pluspunten

Mobile Session Replay
Full Screen Auto Replay
Crash recording
Heatmaps

Minpunten

Does not provide detailed event analytics .

Tri
Tri
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

UXCam - Good soultion for understanding user behavior on mobile

Beoordeeld op 11-6-2019

- With UXCam we can learn what user behave with out app. Therefore we can know about their pain...

- With UXCam we can learn what user behave with out app. Therefore we can know about their pain point to improve the product quality better.

Pluspunten

- Easy to set up and use
- Good performance for app
- Good report analysis.
- Price is acceptable

Minpunten

- With free account, limit of video to see is 5000. If you reach it, you can not see the other. When you delete the old video you still cannot see the newer
- With free account you cannot config which condition to record or not.

Bob
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Initial Usage - Easy to setup, Intuitive Dashboard

Beoordeeld op 14-7-2020

After a short learning curve, found usage of the analytics tool to be very helpful and effective.

After a short learning curve, found usage of the analytics tool to be very helpful and effective.

Pluspunten

* Rather simple developer-focused implementation of SDK into application code
* Responsive customer service, including issue resolutions
* Ease of understanding UXCam Dashboard, which includes deep dive information that could be complicated to understand.

Minpunten

* Ability to allow users to provide feedback and comments on usage; ideally on a per-screen optional feeback, but end of session survey and/or voice feedback would be helpful in UI/UX desing

Overwogen alternatieven

UserZoom
Sulaiman
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Can't imagine life without it

Beoordeeld op 2-5-2020

I'm using UXCam to build my app. It's become a core part of my process and I spend most of my time...

I'm using UXCam to build my app. It's become a core part of my process and I spend most of my time in UXCam watching how users are playing with my product. This is how I'm also generating new ideas for my product based on what users are doing in the app.

Pluspunten

I can't image how you can build a product without UXCam. It's literally like standing over the shoulder of your customers and seeing first hand how they use our product. Other events-based analytics tools are a supplement to UXCam. But UXCam is the core tool I use to build my product and spend most of my time in.

Minpunten

I have not run into any issues with UXCam. Love the product, and love the team as well which has been extremely responsive and supportive to all my requests and needs.

James
James
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

So simple

Beoordeeld op 18-7-2020

Pluspunten

It literally to me about 5 minutes to implement: signed up, then created a screen in my app to inform my beta testers that I'm recording screen activity and to ask for their consent, and a couple of lines of code to turn UXCam on if consent is granted. That's it. Now I can see what my beta testers actually do when they use the app. The videos are low res, which is actually good because that means it's not a high burden on the user's phone or internet connection.

Minpunten

No real cons that I can think of - maybe the admin interface is too sparse, some may find it lacking in bells and whistles

Vibhu
Totaalscore
  • Sector: E-learning
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best tool to do qualitative analysis of our Product (Gradeup)

Beoordeeld op 28-4-2020

Its a great cost effective tool to improve the flows of our product.

Its a great cost effective tool to improve the flows of our product.

Pluspunten

This helps us to provide the user recording based on the part of the app which we are tracking and working to improve.
It gives quality analysis of flows that our users go through and clearly showcases the flaws in the flow. Once we get to see the flaws while user is using the product we can easily fix it and improve the overall experience for old as well as new users.

Minpunten

We have limited number of recordings available. So sometimes the quota gets over and we have to wait for a month to get the quota refilled.

Jonas
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great tool, easy to setup and use

Beoordeeld op 5-7-2020

Pluspunten

The main feature of recording sessions where we can see a video playback with clicks and navigations is very helpful for understanding user behavior and improving the app. UXCam support is responsive and helpful.

Minpunten

Slightly cumbersome to configure with React Native as it took me some time to realize setAutomaticScreenNameTagging must be set to false. The web interface is a bit slow at times. The fact that the free trial account is locked after the trial period even though there is a free plan is a bit odd.

Sangyun
Totaalscore
  • Sector: Entertainment
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Listen user's voice directly using UXCam

Beoordeeld op 26-6-2019

Users don't tell us their experience easily. With UXCam, we caught user's hidden voice. Detailed...

Users don't tell us their experience easily. With UXCam, we caught user's hidden voice. Detailed screen recording let us know what components users like and dislike.

Pluspunten

Video recording, detailed session tracking, screen heatmap
Very easy to set up
Supports react-native
Rapid customer service

Minpunten

Detailed event analytics is less powerful.

Geverifieerde reviewer
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 201-500 werknemers
  • Wekelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Very useful tool to better understand user experience

Beoordeeld op 20-4-2020

The integration of the product was quite easy it took around 4 hours to set it up on both apps....

The integration of the product was quite easy it took around 4 hours to set it up on both apps. After that, we were able to view all sessions and statistics easily. It gives us a better insight into our app.

Pluspunten

It is an insightful tool that helps us to better understand the user experience. The recorded sessions are easy to view and include version and device type a user used.

Minpunten

After you reach the monthly limit you can't see the previous recordings any more.

Ken
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great for understanding user experience

Beoordeeld op 29-1-2020

Pluspunten

UXCam helped us understand the user experience in our mobile apps, I like we can see the actual video of how users use the app and find out what is working and what is not.

Minpunten

I think the user experience of UXCam can be smoother.

Brandon
Totaalscore
  • Sector: Entertainment
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

trial review

Beoordeeld op 13-7-2020

Easy to understand and implement, but of course need more time to setup the rules and understand...

Easy to understand and implement, but of course need more time to setup the rules and understand our user's data, so far so good!

Pluspunten

Very good team to help us setup and learn about the product. Excellent customer service and fast integration.

Minpunten

Only need time to evaluate our user's data and gain insights on their journey, tbd!

Tanin
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy Integration, Lots of Useful Default Metrics

Beoordeeld op 11-9-2020

Pluspunten

It couldn't be easier to implement. Just two lines of code and boom, sessions, device model, proximity location, screen recording, all automatically logged for you.

Minpunten

It looks like the crash logging doesn't work well. It has always been 0 but I've received some reports about crashes.

Eric
Totaalscore
  • Sector: Bankwezen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Really useful tool

Beoordeeld op 16-6-2020

Pluspunten

The ability to troubleshoot users issues, and detect their pain points.

Minpunten

It requieres a decent amount of time to fully integrate and take full advantage.

Geverifieerde reviewer
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

UXCam best choose

Beoordeeld op 18-6-2020

They're improving month to month so I'm pretty glad to choose this software.

They're improving month to month so I'm pretty glad to choose this software.

Pluspunten

It was easy to implement and the feature were good enough

Minpunten

I think the recording feature of only 50% and random should be optional, it should give the option to retrieve all recordings on a range of time.

Alex
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Very nice too

Beoordeeld op 16-10-2019

Pluspunten

It does what is supposed to. Is a great help in monitoring the behaviour of the apps. The customization is enough to get the other details you might need. The customer support was great.

Minpunten

The dashboard interface design would need some improvement. It looks old and is hard to follow at first contact and is not very intuitive.

Francesca
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 51-200 werknemers
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Very insightful

Beoordeeld op 16-3-2020

Pluspunten

UXCam has been such a valuable piece of software, extremely insightful, helping us to champion user centric design.

The UXCam team are extremely helpful at all times, very supportive.

Minpunten

I think it would be good to have more flexibility with subscription, be good if subscription could be toggled on/off month by month.

Aaryaman
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Very user friendly!

Beoordeeld op 5-8-2020

It has been great so far

It has been great so far

Pluspunten

It has helped us recognize the pain points of our product, it is very easy to use and essential for any new app!

Minpunten

Nothing really, it has been quite good so far

Aditya
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Fantastic Product!

Beoordeeld op 16-12-2019

Pluspunten

Ease of use
Customer care
Speed of adoption

Minpunten

Interface could be a bit more polished
Multi-user management is a bit kludgy