Rain POS reviews

Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.

At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.

The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.

The con is not a Rain problem it's not having the time on our side to complete at this moment.

I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.

We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.

I am able to input inventory into the system in a timely manner.

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

I like how easy it is to add inventory and update the website as needed

the sizing and rotating of photos that I take

Ability to track sales & purchases on a daily basis if needed

Length of time that it takes to make requested changes in the software

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.

Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.

Built in videos and the ability to view both of my stores inventory

I’d love if it worked with Comment Sold and Ship Station

Rain POS has helped me run my business in many ways. Reports are very easy to understand and useful for book keeping and planning. Most of all I love the help Rain offers. They have always been there for me and are so nice, especially when trying to set up my website. I am not a computer genius and don't have to be because I use Rain. In recent events we had to start selling products through our web site. Rain was able to teach me over the phone how to set all of it up, I couldn't be more grateful.

Most of the time the things that I felt could be improved have been through updates like phone numbers showing on receipts. It shows that they do listen when we ask for improvements.

We need the ability to sale fractional quantities of products and Rain allowed that. We liked having multiple users logged in at once. We only have one register, but someone could be logged in making quotes or receiving inventory.

The sending email address for receipts/invoices could not be changed and either went to spam or never arrived at all. They only integrate with one credit card merchant. Sales and profit reports are not calculated correctly. You can run those reports in two areas and the numbers don't match. You can't edit an invoice once it is saved. You can't setup custom payment methods. The cash till is always messing up. You can't setup customer groups for reporting or special pricing. You can't export all of your sales info and notes, so if you decide to move to another POS, you won't be able to have all of your past sales information.

I love that Rain POS integrates with a website! I also love that RAIN continues to listen to suggestions and strives to add new features.

There are some reports that would be helpful.

I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying. We signed up in 2013/14 and have not regretted it for a minute. I love being able to see what inventory we have, what our customers are buying, being to look back and tell a customer what a fabric was that they purchased.

There are always features and issues that could be improved upon but right now I'm happy with what we have.

Alot. The automated email blasts, the conference on hand, one on one meeting. I like the ease of running this software and the service and people behind the scenes. I like the look and help we receive on our website. When we have a glitch or problem, customer support is inside our website making the corrections. Great team to work with! Especially, Ty... stays on top of any ossues that come up.

Our training was not easy and our contact person was not really knowledgeable on many facets of the software or how it would work. Big learning curve for us.

I like the data capture feature and the real time aspect of the online merging with the B&M shop. Knowing that what my customer is seeing online is what is actually available is fabulous.

The sad lack of report query options, particularly in regards to my inventory. I can put notes in if I make an adjustment but can't ever see those notes again. That's a feature I've been asking for for years.

inventory tracking is helpful in ordering - Notions is my largest ordering partner and great to bring over products automatically.

customer service hours - no help at night or on weekends and response has been slow.

end of day Reports and access to information about my inventory

lack of reports that can help with inventory report submissions to the state

Knowing what your inventory is. To be competitive in today’s world, on line sales are a must.

Integration was time consuming as we had a large inventory to start. The more we learn about the software the happier we are.