Rain POS reviews

Rain POS

Cloudgebaseerd POS-systeem voor speciaalzaken.

Totaalscore

4,2 /5
(128)
Prijs-kwaliteitverhouding
4,1/5
Functies
4/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,2/5

81%
heeft deze app aanbevolen
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128 reviews

NATE
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Make the switch to Rain!

Beoordeeld op 16-11-2020

I also love being able to track repairs, replacing our previous hand written system. Priceless.

I also love being able to track repairs, replacing our previous hand written system. Priceless.

Pluspunten

Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.

Minpunten

At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.

Noel
Totaalscore
  • Sector: Muziek
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Noel Saucedo Co-owner

Beoordeeld op 10-11-2020

I have been a believer ever since i saw them at the Namm show.

I have been a believer ever since i saw them at the Namm show.

Pluspunten

The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.

Minpunten

The con is not a Rain problem it's not having the time on our side to complete at this moment.

Holly
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Disappointed

Beoordeeld op 17-11-2020

It was a rough year and a half trying to operate a business with that many mistakes from their...

It was a rough year and a half trying to operate a business with that many mistakes from their side.

Pluspunten

I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.

Minpunten

We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.

Antwoord van Rain Retail Software

Holly, thank you for taking time to share your experience with our POS software. Here at Rain, our main objective is helping small businesses like yours succeed, so the fact that you found us to be detrimental to your store is disheartening. We've been busy in the 12 months since you cancelled and have greatly improved our rent-to-own module. If you like, please contact us to see those enhancements.

Pheobe
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

An Outstanding POS System

Beoordeeld op 16-11-2020

I am able to work proficiently with everything except learning how to take my inventory and have it...

I am able to work proficiently with everything except learning how to take my inventory and have it imported to QuickBooks.

Pluspunten

I am able to input inventory into the system in a timely manner.

Minpunten

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

Liz
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

easy to use

Beoordeeld op 28-9-2021

It was easy to start using - the help button makes it easy to looking questions up and the tech...

It was easy to start using - the help button makes it easy to looking questions up and the tech support is great.

Pluspunten

I like how easy it is to add inventory and update the website as needed

Minpunten

the sizing and rotating of photos that I take

Kim
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Rain Point if Sale has taken our small business to the next level!

Beoordeeld op 17-12-2020

Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our...

Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our inventory to be accurate and dependable. It is a huge reason why our business has flourished in the last two years!

Pluspunten

I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call!

Minpunten

We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint!

Tawni
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Rain Retail (Like Sew)

Beoordeeld op 28-11-2022

I found Rain to be overall a good package for a small retail operation. You don't have to have...

I found Rain to be overall a good package for a small retail operation. You don't have to have extensive computer experience, but with all software, the quality of its performance is proportional to the quality of the data (i.e. product information) you put in.

Pluspunten

You are not required to purchase proprietary equipment to use this software. You can use all features anywhere you have an internet connection. You are not limited to the number of registers you can use. It manages our retail sales, website sales, and class enrollments. Inventory for retail and web is integrated.

Minpunten

They are in Utah, so sometimes they are not available for support when my shop is open. Reporting could be better, more flexible. Getting changes or additional features is a slow process.

Michael
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Overall review of Rain POS

Beoordeeld op 9-2-2022

Overall experience has been 90% positive, & with help from tech support, makes it easy to identify...

Overall experience has been 90% positive, & with help from tech support, makes it easy to identify areas we need to improve our knowledge of the system

Pluspunten

Ability to track sales & purchases on a daily basis if needed

Minpunten

Length of time that it takes to make requested changes in the software

Karen
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Rain POS

Beoordeeld op 28-9-2021

It works pretty well for me with some things that I would like to change.

It works pretty well for me with some things that I would like to change.

Pluspunten

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

Minpunten

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

Tawni
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Good

Beoordeeld op 21-1-2020

For the most part, it's pretty good. Hope they continue to develop better reporting capabilities. ...

For the most part, it's pretty good. Hope they continue to develop better reporting capabilities. Some quirks along the way - some get fixed, some they can't explain.

Pluspunten

I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.

Minpunten

Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.

James
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Really awesome features with some minor bugs

Beoordeeld op 29-7-2018

Tech support has helped us so many times. First, they helped us figure out some of the features...

Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating.

Pluspunten

This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.

Minpunten

There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.

Marie
Totaalscore
  • Sector: Kunst en nijverheid
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great product

Beoordeeld op 10-2-2022

Inventory management

Inventory management

Pluspunten

Built in videos and the ability to view both of my stores inventory

Minpunten

I’d love if it worked with Comment Sold and Ship Station

Overwogen alternatieven

Shopify

Redenen om voor Rain POS te kiezen

They closed

Redenen om over te stappen op Rain POS

Web based
Carolyn
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

very good company to work with

Beoordeeld op 9-12-2020

I love this company. I've been with them from their initial start in our field of music schools,...

I love this company. I've been with them from their initial start in our field of music schools, and they have developed very quickly. They still have a feel of a small company, and I feel like if I need an aspect or tool developed, I have a pretty good chance of being heard and considered.

Pluspunten

The comprehensive nature of having a website, an online store, a point of sale terminal, rental/rent to own terminal makes this a great foundational tool to work with.

Minpunten

I love the software, but calling customer support, I often get people who don't seem to enjoy helping me. I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.

Stacy
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Don't do it!

Beoordeeld op 18-3-2022

Not ready for prime time.

Too many unresolved issues.

They have a bug reporting system with no...

Not ready for prime time.

Too many unresolved issues.

They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know.

I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount.

I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them.

Pluspunten

Cloud based. No software to support or maintain.

Minpunten

Lack of support and woeful capabilities for multi-store operations.

Ingrid
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I love Rain

Beoordeeld op 20-10-2020

Pluspunten

Rain POS has helped me run my business in many ways. Reports are very easy to understand and useful for book keeping and planning. Most of all I love the help Rain offers. They have always been there for me and are so nice, especially when trying to set up my website. I am not a computer genius and don't have to be because I use Rain. In recent events we had to start selling products through our web site. Rain was able to teach me over the phone how to set all of it up, I couldn't be more grateful.

Minpunten

Most of the time the things that I felt could be improved have been through updates like phone numbers showing on receipts. It shows that they do listen when we ask for improvements.

Cindy
Totaalscore
  • Sector: Kunst en nijverheid
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great system!!!

Beoordeeld op 10-2-2022

I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years...

I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years later and all they had to do way change my information and I was up and running again, all my inventory was intact and functioning. Totally awesome!!!

Pluspunten

It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)

Minpunten

It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)

Henry
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Ok at first, but got worse

Beoordeeld op 16-6-2021

Pluspunten

We need the ability to sale fractional quantities of products and Rain allowed that. We liked having multiple users logged in at once. We only have one register, but someone could be logged in making quotes or receiving inventory.

Minpunten

The sending email address for receipts/invoices could not be changed and either went to spam or never arrived at all. They only integrate with one credit card merchant. Sales and profit reports are not calculated correctly. You can run those reports in two areas and the numbers don't match. You can't edit an invoice once it is saved. You can't setup custom payment methods. The cash till is always messing up. You can't setup customer groups for reporting or special pricing. You can't export all of your sales info and notes, so if you decide to move to another POS, you won't be able to have all of your past sales information.

Sondra
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

We love RAIN POS

Beoordeeld op 21-7-2021

I highly recommend RAIN. Having our inventory on our website has been so helpful and using RAIN has...

I highly recommend RAIN. Having our inventory on our website has been so helpful and using RAIN has been very easy for my team to learn.

Pluspunten

I love that Rain POS integrates with a website! I also love that RAIN continues to listen to suggestions and strives to add new features.

Minpunten

There are some reports that would be helpful.

Sherry
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Calico Cupboard

Beoordeeld op 16-12-2020

Pluspunten

I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying. We signed up in 2013/14 and have not regretted it for a minute. I love being able to see what inventory we have, what our customers are buying, being to look back and tell a customer what a fabric was that they purchased.

Minpunten

There are always features and issues that could be improved upon but right now I'm happy with what we have.

Karen
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Top notch POS

Beoordeeld op 6-2-2020

Great experience... still fixing a few glitches and learning is on going. We are not big IT...

Great experience... still fixing a few glitches and learning is on going. We are not big IT people, but the ease of this software and the team behind us works great!

Pluspunten

Alot. The automated email blasts, the conference on hand, one on one meeting. I like the ease of running this software and the service and people behind the scenes. I like the look and help we receive on our website. When we have a glitch or problem, customer support is inside our website making the corrections. Great team to work with! Especially, Ty... stays on top of any ossues that come up.

Minpunten

Our training was not easy and our contact person was not really knowledgeable on many facets of the software or how it would work. Big learning curve for us.

Kathi
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great POS platform - even for beginners! Not intimidating.

Beoordeeld op 17-6-2018

Inventory reporting, mainly. I just began using the Marketing module and so far, it seems like it...

Inventory reporting, mainly. I just began using the Marketing module and so far, it seems like it will be a real winner and time saver for me!

Pluspunten

I like the data capture feature and the real time aspect of the online merging with the B&M shop. Knowing that what my customer is seeing online is what is actually available is fabulous.

Minpunten

The sad lack of report query options, particularly in regards to my inventory. I can put notes in if I make an adjustment but can't ever see those notes again. That's a feature I've been asking for for years.

Lori
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Review of Rain POS for Quilt Shops

Beoordeeld op 31-3-2021

Overall, I've been very happy with my experience and their software. Customer service has always...

Overall, I've been very happy with my experience and their software. Customer service has always been helpful if I had a question or issue. The software has integrated well with my QuickBooks software so that's been helpful as I'm learning QB. The efficiency I've gained by using this software versus going other routes has completely justified the value for me and my business.

Pluspunten

Once you learn the system and features, it's pretty easy and intuitive. I like how integrated everything is - purchasing, receiving inventory, online and in-store transactions. Adding new products through almost any of my vendors is fast and easy.

Minpunten

The software is under constant development which is good, but also challenging. I like that they are continually working to improve the product, but it can be time consuming to keep up with constant changes.

Angela
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

CIOS opinions

Beoordeeld op 9-2-2022

Pluspunten

inventory tracking is helpful in ordering - Notions is my largest ordering partner and great to bring over products automatically.

Minpunten

customer service hours - no help at night or on weekends and response has been slow.

Susan
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

review

Beoordeeld op 8-2-2020

I no longer complete paper tickets for customer purchases and then need to summarize for taxes.
At...

I no longer complete paper tickets for customer purchases and then need to summarize for taxes.
At the end of a vending sale day, I know how we did with the push of a button.

Pluspunten

end of day Reports and access to information about my inventory

Minpunten

lack of reports that can help with inventory report submissions to the state

Sharon
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Control your Business

Beoordeeld op 6-10-2021

We have found using the employee time clock to be most useful.

We have found using the employee time clock to be most useful.

Pluspunten

Knowing what your inventory is. To be competitive in today’s world, on line sales are a must.

Minpunten

Integration was time consuming as we had a large inventory to start. The more we learn about the software the happier we are.