Rain POS reviews

I am able to input inventory into the system in a timely manner.

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

I like how easy it is to add inventory and update the website as needed

the sizing and rotating of photos that I take

integrated POS and e-commerce website. web based makes it functional on any computer type. RTO module is nice.

Special Orders/Purchase Orders/Receiving Orders is grossly deficient. Reporting is not great. Prominent bugs in website text in regard to special characters. Lacks flexibility in some of the website design options. No rotation option for product photos. Label printing is terrible. No dimension option for shipping calculations.

Ease of use. Everything is there for you and if not I look up what I need.

Not everything I have in house is listed on your software.

I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call!

We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint!

Customer support. Software is easy to understand after basic lessons.

Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else)

ease of access. I like being able to use the software anywhere.

the reporting features are not very helpful. also the bugs and anomalies that we experience on a weekly basis are annoying.

Ability to track sales & purchases on a daily basis if needed

Length of time that it takes to make requested changes in the software

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.

Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.

I liked the ability to merge data with Moda supplier.

Website was ordered in October, was partially finished at my pressing except one page and was delivered end of November. Multiple ignored requests. Multiple missed meetings with no explanation. Still have not completed the last page and I have had to still pay a monthly payment since October.

I loved the fact that setting up a whole new website platform was done with another human on the other end of the telephone that actually cared, listened and created a useable website for my customers. Step-by-step instruction helped me, an average end user, be able to manage a highly professional looking website. The integration of product sku codes, inventory, customer tracking, re-order points, everything was top notch and an added value for the cost.

I would like to be able to take custom orders, invoice the customer, and have the customer be able to make payments/purchases with that option. The PayPal platform fills this gap for me, but I would prefer to use the RAIN payment system as it is more cost effective.

Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.

There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.

Ease of use even for a person not formally trained in computer technology.

Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved.

The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help.

Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help.

Easy to use, and help with inventory and daily and year end reports

We have no suggestions for any new features we would like to see.

my contact was really nice.
I was very excited about the integration aspects of the software, unfortunately I was never able to use them.

I was initially assured our sales history could be migrated. Later I received an email saying it could not. I responded that was unacceptable and I did not wish to continue with the software. It is useless to us without it. I was reassured if I exported the data in the correct formats, it would work. We spent three days checking the data to assure a high level of accuracy and sent it in the requested formats. I was told the migration team would take care of the rest. Untrue. We spent weeks, rechecking the data which was horrifically incorrect. We sent several punch lists. Some of the errors were fixed but often we were told "we don't know why this is happening". Even simple yes/no columns in our spreadsheets were randomly incorrect. Were we told we would just have to manually check all the data; over 3000 customers and 19000 sales receipts. We worked for three months, 100s of hours and have never been able to go live due to all of the errors. I couldn't enter employees in the system without them being an administrator, which they classified as a "glitch" and told me to use a different computer than the one at work. I have desperately tried to get these issues corrected. When I requested a refund they said the fees were non-refundable after the migration is complete. My migration was never complete and I requested not to continue with them if they were unable to migrate my sales history, before they started the migration. This system did not work as advertised and sold to me.

Rain is cloud based software.
It’s pretty inexpensive compared to others
Works on any computer with internet.

Reporting is lacking
Have to click three buttons to print a receipt
Glitchy and buggy
Inability to remove items from orders that don’t ship complete
Customer service is lacking

Tons of features and easy to use.

To print a receipt there are too many steps. Wish it was easier or less time consuming.

integration

still developing some features

I originally like the fact that the POS interacted with the suppliers . Made it easy to load inventory into the system. Now they are raising the cost so much it really does not pay for itself.

The cost is high for a same business to use.

We went with RAIN for a number of reasons. Integration with our website, and in turn, Reverb.com was very important to us. We also liked RAIN's ability to migrate from our antiquated POS so that we had a relatively easy transition. Lastly, being a cloud based system allows our entire staff to work on the system from anywhere.

At first (about 12 months ago) RAIN was a bit clunky. Navigating was slow, they didn't allow enough pictures for our website, and the search function was not always effective. Also the Reverb integration had growing pains. The thing about RAIN is that they are constantly improving and correcting issues based on their customer's (ours) feedback. At this point the Reverb integration and search functions work perfectly and they now allow unlimited pics on each listing.

I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.

I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.

end of day Reports and access to information about my inventory

lack of reports that can help with inventory report submissions to the state

What I like best about Rain's website software is how easy it was/is for me to learn.

I like the extra things I get for my website with the marketing package, but most of what the package does for me has not worked and they keep trying to make it work and it does not.