PrimeRx reviews

Dear PrimeRx User,

Thank you for your comments - we do appreciate the 5 star ratings and your continuous support.

Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically.

Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well.

Thank you,

Gretchen,
Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training.

We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017.

Thank you,
Michele Daniels
Maketing & Commincations Manager

Thank you for the fantastic review and for calling PrimeRx one of the best! We're thrilled to hear you find the system user-friendly and that the chat support has been so helpful, especially during critical moments like patient pickups.

We appreciate your feedback about the new design and will share it with our team as we continuously work to improve your experience. We're also glad our agents were able to provide clarity and support during the Change Healthcare transition—keeping communication clear is a top priority for us.

If you ever need further assistance, don’t hesitate to reach out at [email protected]. We're always here to help!

Thank you for choosing PrimeRx, and we look forward to continuing to serve you!

Stephanie<
Thank you for your fantastic review! We’re thrilled to hear that you find our system easy to navigate and that processing prescriptions has been a breeze for you. It’s great to know that our customer service team is delivering excellent support and resolving any issues quickly.

Your kind words about our courteous and considerate staff mean a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help at [email protected].

Best regards,
The PrimeRx Team

Thank you for your review! We’re glad to hear that you appreciate how the data is presented and that you’re having a clean user experience overall. It’s great to know that once you get the hang of it, the platform runs smoothly for you.

We also appreciate your feedback regarding the Windows shortcuts and will mention the suggestions to the development team>

Your input is valuable in helping us fine-tune PrimeRx, and we’re committed to making those improvements. Thanks again for sharing your experience, and we’re happy to hear things are smooth sailing for you!

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been using our system for over 20 years and that it has consistently met your needs with speed and accuracy. It’s fantastic to know you appreciate our detailed functions and the updates we’ve implemented over the years.

Your recommendation to your friends means a lot to us, and we’re committed to continuing to provide a top-notch experience. If you ever have any suggestions or if there's anything more we can do for you, please feel free to reach out.

Thank you again for your support!
Michele Daniels
Marketing & Communications Manager

Hardik<
Thank you for your feedback! We're glad to hear that you're finding PrimeRx efficient and that our team is quick to resolve issues. We understand that finding the right person to assist can sometimes be challenging, and we're continuously working to streamline that process for a smoother experience.

We appreciate your recommendation and are committed to providing the best service possible! If you need any additional assistance, feel free to reach out to us at [email protected].

Thank you for sharing your review of PrimeRx! We're delighted to hear that you enjoy the ease of use and that it supports a good workflow in your retail setting.

We apologize for the issues you've experienced with the clinical drug database and customer service. Your feedback regarding inaccurate drug interactions and the incorrect linking of generics is crucial, and we are committed to reassessing and improving these features. Additionally, we will work on enhancing our customer service team's ability to understand and address your concerns more effectively.

Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding

Thank you for your feedback! We’re delighted to hear that you find PrimeRx easy to use and that our customer service has been a positive experience for you. We always strive to make our platform as user-friendly and supportive as possible.

Regarding your concerns about price transparency, we’re actively working on improving this aspect to ensure more clarity for our users. We also appreciate your comments about weekend support availability, and we will take this into consideration as we look to expand and improve our service hours.

Your input is incredibly valuable to us, and we’re committed to continuing to enhance PrimeRx based on feedback like yours. Thank you again for sharing your experience!

Thank you so much for your wonderful review! We're thrilled to hear that you’ve had a positive experience with our service and that our knowledgeable team has been helpful and enthusiastic. We pride ourselves on delivering excellent customer support.

We understand that pricing is an important consideration, and we continually strive to provide the best value for the quality of service we offer. Your feedback is invaluable, and we appreciate your insights.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
The PrimeRx Team

Dear Sherri,
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had an excellent experience with PrimeRx and our customer service team. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need any further assistance or have any suggestions, please don't hesitate to reach out. We're here to support you every step of the way!

Thank you for being a valued part of the PrimeRx community!

Sincerely
Michele Daniels
PrimeRx
Marketing and Communications Manager

Hi Vivian<
Thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent support from our team. It’s great to know that our availability during business hours has made a positive impact on your experience.

We appreciate your feedback and are glad to hear that your interactions with our support team have been smooth. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help at [email protected]!

Best regards,
The PrimeRx Team

Mina,
Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our app smooth and enjoyable to use. It's great to know you consider it the best among others you've tried.

We also appreciate your feedback regarding the app's performance. We're actively working on optimizing speed and responsiveness, and your insights will help us prioritize improvements.

If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to reach out. We're here to help!

Michele Daniels
Marketing and Communications Manager

Dear Snehal,
Thank you for your feedback! We're thrilled to hear that you find the system easy to navigate, quick, and effective, with useful tools that make learning fast for users. Your note about the duplicate tabs and occasional slowdown is valuable to us. We're always looking for ways to streamline and enhance the user experience, and feedback like yours helps us improve. If you have any specific suggestions on how we can further optimize, feel free to share! We're committed to making sure PrimeRx continues to deliver the best for our users.

Best Regards,
The PrimeRx Team

Allison,
Thank you so much for your kind words! We're thrilled to hear that you find our system easy to use and that our helpdesk team is meeting your expectations with a fast turnaround time. We'll also make sure to pass along your compliments to our technician – they take great pride in providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out!

Markeing Manager

Hi Suman,
Thank you so much for your amazing review! We’re thrilled to hear that you consider us the best in Rx software and that you find our platform easy to use. Our team takes great pride in providing exceptional customer service, and it’s wonderful to know that it has made a positive impact on your experience.

We appreciate your feedback regarding cost, and we’re always looking for ways to provide value to our customers. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you at [email protected]!

Angela,
Thank you for taking the time to share your feedback! We’re glad to hear that you appreciate our prompt responses and follow-ups regarding unresolved issues. Our technicians strive to be professional and knowledgeable, and it's great to know their expertise has been helpful to you.

We also appreciate your input about communication challenges; we will work to ensure our team is as clear and understandable as possible. Your experience is important to us, and we’re committed to improving wherever we can.

If you have any further questions or concerns, please don’t hesitate to reach out to [email protected]

Best regards,
The PrimeRx Team

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system.

To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities.

Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Thank you for the 4 star review!

Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat.

Chat: www.micromerchantsystems.com
Kindly call 516-408-3999
Email: [email protected]
If you need one-on-one training email us at
[email protected]

Dear Sir,
Thank you for the 4 star review. PrimeRx is constantly updating new features and functions. Now we are offer Real-Time Prescription Benefit by Surescripts. If you ever have a problem with long delays in fixing your issue - please feel free to contact me at [email protected]

Sir,
Your review is duly noted. We make all our efforts to service our clients with the best of products and services.
Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly.
We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner.
Hopefully after which you will change your opinion about our products and service.

Dear PrimeRx user,

Do appreciate your comments.
We are not sure what do you mean by Drug prices needed to be entered manually in the software?

This is an automated feature and we update Drug prices daily. We also provide free EDI Integration with your wholesalers, so that even the Cost of the Drugs can be updated automatically - hence we are not sure about why would you need to enter the prices in manually. We will have a Support tech reach out you immediately to see if we can understand and then provide a resolution to this.

Please email us at [email protected] if you encounter any issues.

We really appreciate your support.

Thank you,