Melio

4,2 (381)
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Totaalscore

4,2 /5
(381)
Prijs-kwaliteitverhouding
4,3/5
Functies
4,1/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,0/5

82%
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381 reviews

Ryan
Ryan
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Simple yet awesome product

Beoordeeld op 4-4-2023

Pluspunten

It is nice being able to have rewards being built for credit card payments, less 1099's, and simple payment tracking

Minpunten

Not really friendly yet for QB Desktop users. We have a lot of features we would like including chain and price driven approval system and other nice feature would be more medium to large business friendly would be nice. If you are small business this tool is great but I see a future with this product working more and more for the medium to large business area.

Antwoord van Melio

Hi Ryan, thank you for sharing this review. We're happy to hear you find Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Geverifieerde reviewer
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Customer Service is not good - Service is inconsistent

Beoordeeld op 1-6-2023

Overall experience is that they are inconsistent and have poor customer service. Not a company or...

Overall experience is that they are inconsistent and have poor customer service. Not a company or software that can be relied upon.

Pluspunten

I like that they offer the same day vendor payment for a reasonable fee. I also like the check payment option in the event a signer is not available.

Minpunten

Just a buyer beware, avoid same day payments, the vendor does not receive funds when promised and they still take their money out of your bank account for the same day service.When we pay the same day processing fee it is a 50/50 shot if it makes it to your vendor the same day. Their customer service reps make excuse after excuse and attempt to blame the customer. They ask for screen shots proving what you are saying and even when provided they blame the customer. Unfortunately this exact same interaction has occurred at least 3 different times, paying different vendors, and reaching out to customer service and being treated and spoken to the same way. They also will not refund the fees when there is a service failure. They just say, [sensitive content hidden] but nothing is ever done and you will have to contact your bank if you or your vendor would like a refund. Even with the receipts they request they do not care even telling me that I should have read their policy article before using their service. We won't be using any paid methods of payment with Melio any longer because sadly they are at best dishonest in what they charge for and they don't see any problem with the way in which they do business.

Antwoord van Melio

Hi there, thanks for leaving this review and we're sorry to hear your experience has been less than stellar. Our support team is available on live chat Monday- Friday, 9am- 8pm EST via the help center. Or please reach out to us at [email protected] and we'll be sure to look into any issues you may have.

Best,
Team Melio

Toni
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

No Longer An Asset to My Clients or Practice

Beoordeeld op 8-9-2023

Terrible!!

Terrible!!

Pluspunten

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Minpunten

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

Antwoord van Melio

Hi Toni, thanks for sharing this feedback. We're so sorry this has been your experience. We would like to take a look into your client's accounts and see why these payments have been declined. However, we understand if you've already stopped using Melio. Should you decide to use Melio again down the line, please don't hesitate to reach out to us at [email protected] with any questions or feedback. We want to make this a better experience for you.

Best,
Team Melio

Dan
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great product, especially the ACH and integration

Beoordeeld op 4-4-2023

My overall experience has been great!

My overall experience has been great!

Pluspunten

I love the ACH payments that we can make to vendors for free. It is super simple and easy! I also like it integrates with our accounting software, QuickBooks.

Minpunten

They recently raised prices on bill pay, which I understand, but has made us move away from them for bill pay items.

Lisa
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Helpful as can be

Beoordeeld op 20-7-2023

Melio is nice to sync all information of A/P and A/R to keep better track of what is paying out and...

Melio is nice to sync all information of A/P and A/R to keep better track of what is paying out and what is coming in. I don't have to write as many checks and mail out invoices. I think with some work on the accounts receivable side this program will be even better. You have to wait sometimes for items to sync. Can't really complain too much when most transactions are free. That's really nice.

Pluspunten

I like how Melio syncs with my QBO. I put in a bill and it shows up in my to pay list of vendors. From there I can schedule it to be paid and its paid on time.

Minpunten

Much improvement is needed in the accounts receivable. My invoices sometimes don't show up for me to send and it's hard for some of my customers to sign up to make payments to me or they don't want to give out their banking information.

Antwoord van Melio

Hi Lisa, thanks for sharing this review and leaving this feedback. We're glad to hear you're finding Melio to be a resourceful tool. We appreciate the feedback and would like to hear more about the issues you're facing so we can help make this experience even better. Please email us at [email protected], we're happy to help.

Best,
Team Melio

Andrew
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Easy to Use, Tougher to Resolve Issues

Beoordeeld op 2-5-2023

Pluspunten

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

Minpunten

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

Antwoord van Melio

Hi Andrew, thank you for sharing this feedback. We'd love to turn this experience around for you and will need a bit more info to investigate this further. Please send us your contact details at [email protected] so that one of our team members can assist you.

Best,
Team Melio

Carisa
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Melio Simplifies the Payables Proecess

Beoordeeld op 2-5-2023

Melio has streamlined our accounting process internally and with our clients. it has given us the...

Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.

Pluspunten

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Minpunten

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Antwoord van Melio

Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Geverifieerde reviewer
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Best AP software that connects to all banks

Beoordeeld op 3-5-2023

Pluspunten

Qbo integration is Amazing and can have a firm account with many users permissions

Minpunten

Takes longer for ach processing as vendors expect it sooner

Antwoord van Melio

Hi there, thank you for taking the time to share your experience with Melio. We're thrilled to hear that you find Bill Pay powered by Melio in Quickbooks resourceful. We appreciate your feedback.

Best,
Team Melio

Jon Paul
Jon Paul
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Default on scheduled Payment.

Beoordeeld op 10-4-2023

They Defaulted on a scheduled Payment! I contracted Melio to make payments to my commercial Land...

They Defaulted on a scheduled Payment! I contracted Melio to make payments to my commercial Land Lord monthly and to take the payments from my credit card. Obviously my bank has the same service but I want to gain points even if that means spending 1 point to earn 2 points. it's all a write off. Melio missed the last payment. And, has yet to get back to me about this. They can be reached through my credit card company and even they could not get through. It is astonishing to me how the whole company could be on holiday. Yet their target audience are all people, including those who don't share the same holiday. clearly the [sensitive content hidden] has Zero respect for his clients!

Pluspunten

I'm not so sure I can give a positive note here. I contracted Melio to make regular payments to a commercial Land Lord. That is what I liked about it. But, since that failed I can't say I like any thing; Can I?

Minpunten

They defaulted on a payment; so, they can't be trusted. And on top of that, after notifying the company through google reviews, And following instructions to send them a message with the subject "Urgent Google," they have yet to get back to me because he whole company is on holiday.

Rachel
Rachel
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

No Protection Against Fraud

Beoordeeld op 25-3-2023

I am being sued for negligence because I used Melio for a client whose account was hacked. Client's...

I am being sued for negligence because I used Melio for a client whose account was hacked. Client's position is that I should have known Melio did not provide any protections.

Pluspunten

I liked Melio user interface - not much benefit when thousands of dollars are stolen.

Minpunten

Melio does not protect its users against fraud. Their position is that it is your own fault if your account gets hacked.

Antwoord van Melio

Hi Rachel, we see our compliance and support teams have been in touch via email in attempt to resolve this issue. Pursuant to Melio's terms of service, customers are responsible for all activity that occurs in association with their Melio account and are responsible for safeguarding their password and other authentication details. In this case, Melio has attempted in good faith to recover the funds, but these efforts have unfortunately not been successful. Melio cannot guarantee a specific outcome and cannot guarantee the restitution of lost funds in the case of fraud. We do apologize for any hardship faced here and as noted via email, we are here to assist.

Best,
Team Melio

Mar
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Melio is the best payment processing app available for the price

Beoordeeld op 6-5-2023

Excellent customer service

Excellent customer service

Pluspunten

Payment processing, Ease of use, and price

Minpunten

I like everything about Melio. I don't have any complaints.

Overwogen alternatieven

Stripe

Redenen om voor Melio te kiezen

Stripe treats small business owners incredibly bad.

Overgestapt van

Stripe

Redenen om over te stappen op Melio

Customer service, Price, and Ease of use

Antwoord van Melio

Hi Mar, thanks for leaving this 5 star review. We are glad to hear Melio is a resourceful tool for your small business.

Best,
Team Melio

Beau
Totaalscore
  • Sector: Mediaproductie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Melio is my hero!!!!

Beoordeeld op 2-5-2023

Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Pluspunten

It just takes everything off my plate. I don't have to write checks, it has free ACH transfers (for both sides), quickbooks integration, invoice cataloging, payment scheduling, and my favorite... being able to tie multiple company profiles under one admin account! As someone who owns a few [very different] small businesses with different teams, I can keep everything separate and organized, but all under the same login.

Minpunten

I wish there was some way to store W9's to a contractor's profile in Melio. I don't even need to be able to file 1099s via Melio (although that would be awesome) but this tiny little organizational tool would be really helpful in staying compliant since no one else (like Quickbooks) has this.

Antwoord van Melio

Hi Beau, thanks for taking the time to share this review. We're thrilled to be your hero by providing a streamlined experience for your businesses and we're committed to providing you with an excellent user experience. We'll be sure to pass this feedback along to the team.

Best,
Team Melio

LeAnne
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Simplify your invoices and payments Quickly!

Beoordeeld op 2-5-2023

Overall, I highly recommend Melio for any business looking for a secure and efficient payment...

Overall, I highly recommend Melio for any business looking for a secure and efficient payment solution. The app is user-friendly, highly secure, and offers a variety of payment options.

Pluspunten

One of the most valuable features of the Melio Payments app is its ability to sync with Quickbooks. This saves time and money by eliminating the need for manual data entry and tracking.

Minpunten

No complaints. The overall visual and technical presentation of the app is pleasing.

Antwoord van Melio

Hi LeAnne, thanks for sharing this feedback. We are glad to hear that you found Melio to be a valuable, time-saving tool for simplifying your invoices and payments. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Tia
Totaalscore
  • Sector: Tekstschrijvers
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Melio = Incomparable

Beoordeeld op 7-5-2023

Before discovering Melio, I tried dozens of other products and found every single one of them...

Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0.

Pluspunten

Vendor payments, direct deposit, and account reports and the super low price.

Minpunten

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Antwoord van Melio

Hi Tia, thanks for sharing this amazing review. We are glad to hear that you're finding Melio to be a resourceful tool. Here's an article that shares the countries you're able to pay using Melio and please don't hesitate to reach out to our support team via the help center with any questions. (https://melio.zendesk.com/hc/en-us/articles/4447132839442)

Best,
Team Melio

Ada
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great for small businesses

Beoordeeld op 2-5-2023

Pluspunten

Melio makes invoice processing quick and efficient - I can upload an invoice and it'll automatically populate the information, or I can manually input an invoice and link it to an existing vendor. The free ACH option is great for small businesses and it's super helpful that Melio tells you when the money will be debited and when it will arrive so you can communicate dates to vendors. It also makes it easy to save payment details & information from vendors.

Minpunten

Wish it could scan more than just PDF invoices - sometimes we receive word docs & excel files.

Overwogen alternatieven

QuickBooks Online

Redenen om over te stappen op Melio

Cost & ease of use

Antwoord van Melio

Hi Ada, thanks for taking the time to share this review. We're delighted to hear that Melio has been quick, efficient and helpful for your business. We'll be sure to pass this feedback along to the team.

Best,
Team Melio

Christie
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Easy to use

Beoordeeld op 2-5-2023

Great overall!

Great overall!

Pluspunten

I love that Melio is easy to use and integrates with Quickbooks online. As a bookkeeper, it is important that Melio allows me to have my client approve their payments before they are processes, and the process is easy for the client to understand.

Minpunten

I couple of times payments have not gone through, and the process of fixing that is slow

Antwoord van Melio

Hi Christie, thank you for sharing your review. We're happy to hear our you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Peter
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Melio is a must have for any eCommerce Platform

Beoordeeld op 2-5-2023

Re-occurring payments management, could be an issue. Chat with Melio support first

Re-occurring payments management, could be an issue. Chat with Melio support first

Pluspunten

Melio is a user-friendly payment platform that enables businesses to manage their finances easily. Its integration with other apps, such as QuickBooks and Xero, makes payment processing seamless and efficient, saving time and increasing productivity.

Minpunten

Re-occurring payments feature. Did not have proper or adequate re-occurring halt features and confirmations

Antwoord van Melio

Hi Peter, thanks for sharing this review! We're thrilled to hear that Melio's user-friendly interface and seamless integration with apps like QuickBooks and Xero has helped you manage your finances easily and increase productivity. We'll be sure to pass this feedback along to the team.

Best,
Team Melio

Tiffany
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy Peasy

Beoordeeld op 2-5-2023

It is great being able to allow payments come directly into client accounts and that the software...

It is great being able to allow payments come directly into client accounts and that the software syncs with QBO.

Pluspunten

Easy to setup and implement in our daily work.

Minpunten

Delayed response time from melio at times.

Antwoord van Melio

Hi Tiffany, thank you for sharing this review. We're glad to hear your you find Melio easy to setup and implement in your daily workflow. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Kathleen
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Convenient and FREE Business to Business Bill Payment and Invoicing - I LOVE it!

Beoordeeld op 2-5-2023

It has made my life so much better being able to pay quicker and receive raw materials quicker....

It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

Pluspunten

It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

Minpunten

It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

Antwoord van Melio

Hi Kathleen, thanks for sharing this review! We are thrilled to hear that Melio has been instrumental in streamlining your payment and receivables processes, and that you appreciate the flexibility of being able to use credit cards. We'll be sure to pass this feedback along.

Best,
Team Melio

Amal
Totaalscore
  • Sector: Rechtspraktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Convenient to pay independent contractors

Beoordeeld op 21-12-2023

Pluspunten

Ease of use, ease of signing up, and receiving payments

Minpunten

There are no cons about Melio. It's actually very aesthetically pleasing website as well!

Antwoord van Melio

Hi Amal, thanks for sharing this fantastic review. We are thrilled you're finding Melio to be such a resourceful tool for your small business needs.

Best,
Team Melio

Xavier
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Almost perfect!

Beoordeeld op 6-11-2023

Pluspunten

A really well thought out tool to help payments processing particularly for small businesses; the UI/UX is super simple!

Minpunten

No cons really.. I would recommend to all small businesses in the UK.

Antwoord van Melio

Hi Xavier, thanks for sharing this amazing feedback. We are glad to know you're finding Melio to be a resourceful tool.

Best,
Team Melio

Raye
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

LOVE that I found an option like Melio!

Beoordeeld op 2-5-2023

I've been really happy with my experience since my bookkeeper suggested it. They used it and then...

I've been really happy with my experience since my bookkeeper suggested it. They used it and then since taking a break from their services, I have been able to continue using it. I recommend it to all of my clients!

Pluspunten

Melio is super simple to use and I love that paying my contractors (as long as it is done from my bank) doesn't have a fee! Fees are just a part of doing business, I know. But they really add up so finding lower costs options was important for me in my business.

Minpunten

Nothing I can think of! I use Melio pretty minimally. So what I need it for works perfectly.

Antwoord van Melio

Hi Raye, thank you for sharing this review. We're thrilled to hear that Melio's simplicity and various payment options have been helpful in processing payments to your contractors and works perfectly for your business. We'll be sure to pass this feedback along and if you have any questions, please email us at [email protected]. We're always happy to help!

Best,
Team Melio

Lettie
Lettie
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use

Beoordeeld op 2-5-2023

Overall, my experience with Melio had been good and I do recommend them to others.

Overall, my experience with Melio had been good and I do recommend them to others.

Pluspunten

I love that I can set up recurring payments to my contractors.

Minpunten

The online platform is not the most user-friendly for me, but I can usually figure things out after reading through their help files.

Antwoord van Melio

Hi Lettie, thanks for sharing this review. We are delighted to hear that the recurring payments feature and our help center have been valuable resources for your business. We appreciate your feedback and we'll be sure to pass it along.

Best,
Team Melio

Terah
Totaalscore
  • Sector: Wijn en sterke drank
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Terah wine co

Beoordeeld op 2-5-2023

Pretty good

Pretty good

Pluspunten

Free ach for my customers online payments is fastest way to secure funds

Minpunten

Having to use a secondary software to send invoices

Antwoord van Melio

Hi Terah, thanks for sharing this review. We're glad to hear that you find Melio resourceful and a quick way to secure funds. Currently, you can also send invoices from your Melio account! For further information on sending invoices, you can view our help center article here at the following link: (https://melio.zendesk.com/hc/en-us/articles/4446966050322-Start-getting-paid-with-Melio) We'll also be sure to pass this feedback along.

Best,
Team Melio

Rick
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

These people are a fraud; checks to our vendors have bounced multiple times

Beoordeeld op 30-3-2023

Can't get customer service to answer during their business hours; they answer that they are closed.

Can't get customer service to answer during their business hours; they answer that they are closed.

Pluspunten

none nada nothing at all They bounce their checks, they don't answer service phones and won't take care of their issues; they were very efficient in taking our money (theft) and charging for the privilege

Minpunten

Expensive fees for Melio's bounced checks (Melio's checks bounced at our vendors who were paid).

Antwoord van Melio

Hi Rick, thank you for your feedback. We want you to know that we take inquiries of fraud very seriously, and we have thoroughly investigated your concerns. We have refunded your most recent check payment and our support team has been in contact with you via email to provide you with further details about the refund. If you have any further questions, we are available via live chat on Monday to Friday from 9am to 8pm EST to provide you with real-time assistance. We apologize for any confusion caused, and we remain committed to helping you resolve any payment issues you may encounter.
Best,
Team Melio