GovPilot reviews

Totaalscore
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76 reviews
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Powerful, Easy to use, Customizable, Amazing
Beoordeeld op 28-11-2016
The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based...
The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents.
Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.
Pluspunten
Software is flexible, customizable, and easy to use.
Antwoord van GovPilot
Thank you for the kind words, Richard! It is a pleasure working with you and your team.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Gov Pilot Review
Beoordeeld op 5-12-2022
Good. Customer service is outstanding.
Good. Customer service is outstanding.
Pluspunten
Keeping track of licenses. We use this often especially in the beginning of each year.
Minpunten
Ease of use. I think the software could be more user friendly with better help screens.
Antwoord van GovPilot
Thank you very much for your review and feedback! We are so glad to hear that our customer support team is responsive and helpful! We'll be sure to take your feedback into account as we continue to improve on the GovPilot platform!
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Very pleasant staff
Beoordeeld op 28-7-2018
Pluspunten
It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.
Minpunten
File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.
Antwoord van GovPilot
Thank you so much for the kind words and useful feedback!
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Data capturing platform
Beoordeeld op 18-6-2019
I have had a pleasant experience with GovPilot thus far and will continue to use the case management...
I have had a pleasant experience with GovPilot thus far and will continue to use the case management system to the way it fits our needs.
Pluspunten
I like the customization it offers specifically to your organization. We can set it up in a way that fits our needs and not just a standard platform filled with required field we don't use.
Minpunten
Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem.
Antwoord van GovPilot
Thanks a lot!
- Sector: Nutsbedrijven
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Once Designed For The Use Of Your Organization, This Software Is Very Functional In Data...
Beoordeeld op 18-6-2019
Code Enforcement uses this software to capture daily functions that occur throughout our area with...
Code Enforcement uses this software to capture daily functions that occur throughout our area with our utilities that require the assistance of Code Enforcement. We also capture Customer inquiries. GovPilot provides easy access to our records in a snap!
Pluspunten
Easy to maneuver through sections. I really lean on the reports that GovPilot provides.
Minpunten
Can not say that I have a Con for this software
Antwoord van GovPilot
Happy to help.Thanks for the well-written and positive review!
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Our process is evolving, and Gov Pilot is there to help and adjust at every turn.
Beoordeeld op 28-7-2017
Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates,...
Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties.
Pluspunten
We use Gov Pilot for complaints and violations, rental registration and inspections, and CCO application and inspections. We are able to cross-reference all our applications and get an overall view of properties and a complete record for each. The team provides incredible support.
Antwoord van GovPilot
Thank you for the glowing review! We enjoy working with you and we are so glad that you are satisfied with our software and service.
- Sector: Wetshandhaving
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy to Use and Adaptable
Beoordeeld op 3-7-2019
It was an easy transition to this system. It only takes a few minutes to enter a concern and...
It was an easy transition to this system. It only takes a few minutes to enter a concern and anyone else on the system can check on any call to see where you are on it, whether you need to follow-up, contact someone, or what needs to b done to close it out.
Pluspunten
The are straight forward and easy to use/understand.
The support staff and sales staff worked with up so we could see what we wanted to see, not something we did not want/need. If we have a problem, the chat room is quick and easy, with positive responses.
Minpunten
Having to use "SAVE" after typing a long narrative to save it.
Antwoord van GovPilot
Thank you for te kind words! Thrilled to hear that you found the transition to GovPilot to be an easy one, as we work hard to ensure our clients' comfort during this phase.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
As a user
Beoordeeld op 27-10-2017
Not as much phone time and email time sending the complaints to the proper department and person. ...
Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items.
Pluspunten
Automatic send of complaint to the proper department handling said complaint. Also, ease of looking up past complaints by name or location. Very easy when on the phone with resident checking up on complaint that was issued a while ago.
Minpunten
Sometimes the addresses that the residents give us will not come up on the prepopulated drop-down menu. Most of the time the problem is the address may be a store within a building that has a lot and block that are for the entire building and not just that store. Or sometime there is a crossroads intersection that has a complaint and crossroads don't have a block and lot number to go by.
Antwoord van GovPilot
Thank you, Charlotte! We love working with your team.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Awesome Software
Beoordeeld op 6-5-2020
During this pandemic, GovPilot has enabled me and my staff to work remotely and get used to the new...
During this pandemic, GovPilot has enabled me and my staff to work remotely and get used to the new methods, which took about a day. Customer support is great and as far as the future, it will cut down on the number of phone calls and customers at the counter, enabling us to be more efficient and have all of our records in one place. I highly recommend GovPilot!
Pluspunten
Our office deals with a lot of incoming applications and both foot traffic and phone inquiries for our licensing services. This software can minimize the amount of foot traffic and offers the convenience to our constituents of applying for a wide number of permits online in the comfort of their own office or home.
Minpunten
I can't think of any cons at this time. All of my experiences have been pleasant and I haven't even used every tile yet.
Antwoord van GovPilot
Amazing! Thank you very much Janice. We're proud to know that you and your colleagues are pleased with GovPilot, and are seeing meaningful results!
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Excellent! GovPilot has made tracking properties within the City so much easier!
Beoordeeld op 18-7-2017
Pluspunten
The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.
Minpunten
I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software.
Antwoord van GovPilot
Thanks so much for the glowing review, Romi!
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent experience with the our software and entire gov pilot team!
Beoordeeld op 19-1-2018
Streamlined all my daily processes. Easy for me and other department members to search for...
Streamlined all my daily processes. Easy for me and other department members to search for information. Brought our processes up to date and eliminated all illegible paperwork.
Pluspunten
So much information at my fingertips without dredging through files. Clear and concise. Easy to learn and use. And lots more- if there was a 6th star rating they'd get it. Their customer service, responsiveness and the all important patience factor are far above and beyond any I've ever experienced.
Minpunten
Nothing really, but it can sometimes feel a little slow when trying to pull up information for my guys out in the field. But it's only a matter of seconds.
Antwoord van GovPilot
Wow, what a complimentary review! Glad you're having so much success with the system.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
OPRA
Beoordeeld op 18-6-2019
Pluspunten
We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.
Minpunten
There is nothing I don't like any things I thing need tweaking they take care of. No issues at all.
Antwoord van GovPilot
Great! Thanks, Vanessa.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Municipal Court Database
Beoordeeld op 13-6-2019
While this was their first attempt at a court database, they did a pretty fantastic job. They...
While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database!
Pluspunten
This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!!
Minpunten
There isn't much that I don't like about this software
Antwoord van GovPilot
So glad you find our software useful, Dana. Thanks for the kind words!
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
EXCELLENT SINGLE SOURCE PROVIDOR
Beoordeeld op 17-6-2019
Excellent communication and extremely responsive tech support.
Excellent communication and extremely responsive tech support.
Pluspunten
Module interaction with Departments throughout the City
Minpunten
There are many pros with this software. The only thing I am awaiting on is integration so that when a web payment is made, it automatically makes an entry into the transaction log and zero's the account accordingly.
Antwoord van GovPilot
Thanks so much!
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Tax Collector
Beoordeeld op 13-6-2019
Pluspunten
The software is easy to use.
Now everything is in one place.
Minpunten
A little hard to understand in the beginning
Antwoord van GovPilot
Thanks, Maureen! Happy to help.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Very helpful.
Beoordeeld op 18-7-2017
More efficient work flow.
More efficient work flow.
Pluspunten
The functions are very flexible to our needs. The support you receive is prompt and very friendly. If you need changes, the staff is always available to help.
Minpunten
It took awhile to learns the ins and outs. But now wonderful. We can change as the need arises and staff is very prompt.
Antwoord van GovPilot
Glad that you find GovPilot's service prompt and workflow efficient!
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
the staff are always willing to try and help
Beoordeeld op 23-5-2018
Pluspunten
The software will make my units more efficient and finding/processing work much faster. We are also offering the public 24 hour access for filing concerns.
Minpunten
Haven't been using the software long enough to see any long term concerns.
Antwoord van GovPilot
So happy to hear that you find our team helpful and that you are satisfied with GovPilot's functionality. Thank you!
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Not very user friendly, but with great customer support it became a good experience.
Beoordeeld op 26-4-2018
Improved my computer skills!
Improved my computer skills!
Pluspunten
The Borough processes many permits and licenses on a daily basis. It's very efficient to have the system populate and print them.
Minpunten
The view. In every category, there just seems to be to much information required! I also dislike that everything is addressed driven.
Antwoord van GovPilot
Thanks so much!
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
A pleasure
Beoordeeld op 12-10-2017
I feel this product answers all the needs of my office and town residents.
I feel this product answers all the needs of my office and town residents.
Pluspunten
Very User Friendly!!! Very government friendly... The information on in one spot is the best.... An Amazing product
Antwoord van GovPilot
Thank you for the stellar review!
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
The Borough Departments are happy with this computer program.
Beoordeeld op 25-10-2017
Improved communication for our Governing Body to direct a resident to log in his/her concern or...
Improved communication for our Governing Body to direct a resident to log in his/her concern or request for information (OPRA)
Pluspunten
Ease of use for both employees and residents using the program. Good communication tool as linked to our website.
Minpunten
It can be a forum for a constant complainer to use and answering is time consuming. Addresses need to be exact when looking up. It would be easier to be able to punch in the street name if unsure of address.
Antwoord van GovPilot
Glad the departments are happy, Anne Marie! Thank you so much.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
GovPilot has been wonderful. They are very easy to work with and have been responsive to our...
Beoordeeld op 23-4-2018
Makes managing office operations much easier and more efficient.
Makes managing office operations much easier and more efficient.
Pluspunten
GovPilot will work with you to develop customized solutions that fill the need in your office operations. They are more than one size, out of the box process that you are required to adapt to.
Minpunten
Their processes work best in Google Chrome and that can be restrictive. Our office operates mostly with Internet Explorer.
Antwoord van GovPilot
Thanks so much! Wonderful to work with you too.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
GovPilot
Beoordeeld op 18-6-2019
Pluspunten
GovPilot is very user-friendly and staff is very helpful and easy to work with.
Minpunten
It would be great if there were more options to run different types of reports for each module.
Antwoord van GovPilot
Thanks, John!
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
I am unaware of the cost so I cannot answer the value for money
Beoordeeld op 10-10-2017
Pluspunten
The ability to quickly and easily look at the all the applications and see the status of them as a whole.
Minpunten
The load time can be quite long and I had a issue with addresses not being on approvals for SOP but that is being changed.
Antwoord van GovPilot
Kate, glad that you find GovPilot easy to navigate and are making use of our wonderful Account Management team!
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Housing Inspections Use
Beoordeeld op 27-9-2018
Pluspunten
Program is simple and easy to use. Maps help in identifying properties easily.
Minpunten
I have not experienced anything at this time.
Antwoord van GovPilot
Thank you, Yolanda!
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Improved workflow
Beoordeeld op 6-10-2016
We use this for different programs and it has improved our workflow. Any issues that arise are...
We use this for different programs and it has improved our workflow. Any issues that arise are handled right away. The support staff is terrific to work with - always helpful.
Antwoord van GovPilot
Thanks, Eileen! So glad we can help.