GovPilot

4,6 (76)
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Oplossing voor het beheer van de e-overheid

Totaalscore

4,6 /5
(76)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,5/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,8/5

95%
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76 reviews

Richard
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Powerful, Easy to use, Customizable, Amazing

Beoordeeld op 28-11-2016

The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based...

The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents.

Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.

Pluspunten

Software is flexible, customizable, and easy to use.

Antwoord van GovPilot

Thank you for the kind words, Richard! It is a pleasure working with you and your team.

Rose
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Gov Pilot Review

Beoordeeld op 5-12-2022

Good. Customer service is outstanding.

Good. Customer service is outstanding.

Pluspunten

Keeping track of licenses. We use this often especially in the beginning of each year.

Minpunten

Ease of use. I think the software could be more user friendly with better help screens.

Antwoord van GovPilot

Thank you very much for your review and feedback! We are so glad to hear that our customer support team is responsive and helpful! We'll be sure to take your feedback into account as we continue to improve on the GovPilot platform!

Kathryn
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Very pleasant staff

Beoordeeld op 28-7-2018

Pluspunten

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

Minpunten

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

Antwoord van GovPilot

Thank you so much for the kind words and useful feedback!

Jessey
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great Data capturing platform

Beoordeeld op 18-6-2019

I have had a pleasant experience with GovPilot thus far and will continue to use the case management...

I have had a pleasant experience with GovPilot thus far and will continue to use the case management system to the way it fits our needs.

Pluspunten

I like the customization it offers specifically to your organization. We can set it up in a way that fits our needs and not just a standard platform filled with required field we don't use.

Minpunten

Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem.

Antwoord van GovPilot

Thanks a lot!

Robin
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Once Designed For The Use Of Your Organization, This Software Is Very Functional In Data...

Beoordeeld op 18-6-2019

Code Enforcement uses this software to capture daily functions that occur throughout our area with...

Code Enforcement uses this software to capture daily functions that occur throughout our area with our utilities that require the assistance of Code Enforcement. We also capture Customer inquiries. GovPilot provides easy access to our records in a snap!

Pluspunten

Easy to maneuver through sections. I really lean on the reports that GovPilot provides.

Minpunten

Can not say that I have a Con for this software

Antwoord van GovPilot

Happy to help.Thanks for the well-written and positive review!

Kevin
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Our process is evolving, and Gov Pilot is there to help and adjust at every turn.

Beoordeeld op 28-7-2017

Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates,...

Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties.

Pluspunten

We use Gov Pilot for complaints and violations, rental registration and inspections, and CCO application and inspections. We are able to cross-reference all our applications and get an overall view of properties and a complete record for each. The team provides incredible support.

Antwoord van GovPilot

Thank you for the glowing review! We enjoy working with you and we are so glad that you are satisfied with our software and service.

Mike
Totaalscore
  • Sector: Wetshandhaving
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy to Use and Adaptable

Beoordeeld op 3-7-2019

It was an easy transition to this system. It only takes a few minutes to enter a concern and...

It was an easy transition to this system. It only takes a few minutes to enter a concern and anyone else on the system can check on any call to see where you are on it, whether you need to follow-up, contact someone, or what needs to b done to close it out.

Pluspunten

The are straight forward and easy to use/understand.
The support staff and sales staff worked with up so we could see what we wanted to see, not something we did not want/need. If we have a problem, the chat room is quick and easy, with positive responses.

Minpunten

Having to use "SAVE" after typing a long narrative to save it.

Antwoord van GovPilot

Thank you for te kind words! Thrilled to hear that you found the transition to GovPilot to be an easy one, as we work hard to ensure our clients' comfort during this phase.

Charlotte
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

As a user

Beoordeeld op 27-10-2017

Not as much phone time and email time sending the complaints to the proper department and person. ...

Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items.

Pluspunten

Automatic send of complaint to the proper department handling said complaint. Also, ease of looking up past complaints by name or location. Very easy when on the phone with resident checking up on complaint that was issued a while ago.

Minpunten

Sometimes the addresses that the residents give us will not come up on the prepopulated drop-down menu. Most of the time the problem is the address may be a store within a building that has a lot and block that are for the entire building and not just that store. Or sometime there is a crossroads intersection that has a complaint and crossroads don't have a block and lot number to go by.

Antwoord van GovPilot

Thank you, Charlotte! We love working with your team.

Janice
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Awesome Software

Beoordeeld op 6-5-2020

During this pandemic, GovPilot has enabled me and my staff to work remotely and get used to the new...

During this pandemic, GovPilot has enabled me and my staff to work remotely and get used to the new methods, which took about a day. Customer support is great and as far as the future, it will cut down on the number of phone calls and customers at the counter, enabling us to be more efficient and have all of our records in one place. I highly recommend GovPilot!

Pluspunten

Our office deals with a lot of incoming applications and both foot traffic and phone inquiries for our licensing services. This software can minimize the amount of foot traffic and offers the convenience to our constituents of applying for a wide number of permits online in the comfort of their own office or home.

Minpunten

I can't think of any cons at this time. All of my experiences have been pleasant and I haven't even used every tile yet.

Antwoord van GovPilot

Amazing! Thank you very much Janice. We're proud to know that you and your colleagues are pleased with GovPilot, and are seeing meaningful results!

Romi
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Excellent! GovPilot has made tracking properties within the City so much easier!

Beoordeeld op 18-7-2017

Pluspunten

The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.

Minpunten

I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software.

Antwoord van GovPilot

Thanks so much for the glowing review, Romi!

Meg
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent experience with the our software and entire gov pilot team!

Beoordeeld op 19-1-2018

Streamlined all my daily processes. Easy for me and other department members to search for...

Streamlined all my daily processes. Easy for me and other department members to search for information. Brought our processes up to date and eliminated all illegible paperwork.

Pluspunten

So much information at my fingertips without dredging through files. Clear and concise. Easy to learn and use. And lots more- if there was a 6th star rating they'd get it. Their customer service, responsiveness and the all important patience factor are far above and beyond any I've ever experienced.

Minpunten

Nothing really, but it can sometimes feel a little slow when trying to pull up information for my guys out in the field. But it's only a matter of seconds.

Antwoord van GovPilot

Wow, what a complimentary review! Glad you're having so much success with the system.

Vanessa
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

OPRA

Beoordeeld op 18-6-2019

Pluspunten

We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.

Minpunten

There is nothing I don't like any things I thing need tweaking they take care of. No issues at all.

Antwoord van GovPilot

Great! Thanks, Vanessa.

Dana
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Municipal Court Database

Beoordeeld op 13-6-2019

While this was their first attempt at a court database, they did a pretty fantastic job. They...

While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database!

Pluspunten

This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!!

Minpunten

There isn't much that I don't like about this software

Antwoord van GovPilot

So glad you find our software useful, Dana. Thanks for the kind words!

Ross
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

EXCELLENT SINGLE SOURCE PROVIDOR

Beoordeeld op 17-6-2019

Excellent communication and extremely responsive tech support.

Excellent communication and extremely responsive tech support.

Pluspunten

Module interaction with Departments throughout the City

Minpunten

There are many pros with this software. The only thing I am awaiting on is integration so that when a web payment is made, it automatically makes an entry into the transaction log and zero's the account accordingly.

Antwoord van GovPilot

Thanks so much!

Maureen
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Tax Collector

Beoordeeld op 13-6-2019

Pluspunten

The software is easy to use.
Now everything is in one place.

Minpunten

A little hard to understand in the beginning

Antwoord van GovPilot

Thanks, Maureen! Happy to help.

Maria
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Very helpful.

Beoordeeld op 18-7-2017

More efficient work flow.

More efficient work flow.

Pluspunten

The functions are very flexible to our needs. The support you receive is prompt and very friendly. If you need changes, the staff is always available to help.

Minpunten

It took awhile to learns the ins and outs. But now wonderful. We can change as the need arises and staff is very prompt.

Antwoord van GovPilot

Glad that you find GovPilot's service prompt and workflow efficient!

Ernestq
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

the staff are always willing to try and help

Beoordeeld op 23-5-2018

Pluspunten

The software will make my units more efficient and finding/processing work much faster. We are also offering the public 24 hour access for filing concerns.

Minpunten

Haven't been using the software long enough to see any long term concerns.

Antwoord van GovPilot

So happy to hear that you find our team helpful and that you are satisfied with GovPilot's functionality. Thank you!

Kim
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Not very user friendly, but with great customer support it became a good experience.

Beoordeeld op 26-4-2018

Improved my computer skills!

Improved my computer skills!

Pluspunten

The Borough processes many permits and licenses on a daily basis. It's very efficient to have the system populate and print them.

Minpunten

The view. In every category, there just seems to be to much information required! I also dislike that everything is addressed driven.

Antwoord van GovPilot

Thanks so much!

Jenny
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

A pleasure

Beoordeeld op 12-10-2017

I feel this product answers all the needs of my office and town residents.

I feel this product answers all the needs of my office and town residents.

Pluspunten

Very User Friendly!!! Very government friendly... The information on in one spot is the best.... An Amazing product

Antwoord van GovPilot

Thank you for the stellar review!

Anne Marie
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

The Borough Departments are happy with this computer program.

Beoordeeld op 25-10-2017

Improved communication for our Governing Body to direct a resident to log in his/her concern or...

Improved communication for our Governing Body to direct a resident to log in his/her concern or request for information (OPRA)

Pluspunten

Ease of use for both employees and residents using the program. Good communication tool as linked to our website.

Minpunten

It can be a forum for a constant complainer to use and answering is time consuming. Addresses need to be exact when looking up. It would be easier to be able to punch in the street name if unsure of address.

Antwoord van GovPilot

Glad the departments are happy, Anne Marie! Thank you so much.

Dwayne M
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

GovPilot has been wonderful. They are very easy to work with and have been responsive to our...

Beoordeeld op 23-4-2018

Makes managing office operations much easier and more efficient.

Makes managing office operations much easier and more efficient.

Pluspunten

GovPilot will work with you to develop customized solutions that fill the need in your office operations. They are more than one size, out of the box process that you are required to adapt to.

Minpunten

Their processes work best in Google Chrome and that can be restrictive. Our office operates mostly with Internet Explorer.

Antwoord van GovPilot

Thanks so much! Wonderful to work with you too.

John
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

GovPilot

Beoordeeld op 18-6-2019

Pluspunten

GovPilot is very user-friendly and staff is very helpful and easy to work with.

Minpunten

It would be great if there were more options to run different types of reports for each module.

Antwoord van GovPilot

Thanks, John!

Kate
Totaalscore
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

I am unaware of the cost so I cannot answer the value for money

Beoordeeld op 10-10-2017

Pluspunten

The ability to quickly and easily look at the all the applications and see the status of them as a whole.

Minpunten

The load time can be quite long and I had a issue with addresses not being on approvals for SOP but that is being changed.

Antwoord van GovPilot

Kate, glad that you find GovPilot easy to navigate and are making use of our wonderful Account Management team!

Yolanda
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Housing Inspections Use

Beoordeeld op 27-9-2018

Pluspunten

Program is simple and easy to use. Maps help in identifying properties easily.

Minpunten

I have not experienced anything at this time.

Antwoord van GovPilot

Thank you, Yolanda!

Eileen
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Improved workflow

Beoordeeld op 6-10-2016

We use this for different programs and it has improved our workflow. Any issues that arise are...

We use this for different programs and it has improved our workflow. Any issues that arise are handled right away. The support staff is terrific to work with - always helpful.

Antwoord van GovPilot

Thanks, Eileen! So glad we can help.