Passportal

4,4 (89)
Schrijf een review!
Versleutelde cloudgebaseerde, geautomatiseerde wachtwoordbeveiliging.

Totaalscore

4,4 /5
(89)
Prijs-kwaliteitverhouding
4,3/5
Functies
4,1/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,3/5

91%
heeft deze app aanbevolen
Sorteren op

89 reviews

Kym
Kym
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Better than IT Glue

Beoordeeld op 26-9-2019

My documentation for clients is so much easier to access and the runbooks feature gives you a nice...

My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments.

Pluspunten

It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic

Minpunten

Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)

Tim
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Product

Beoordeeld op 25-7-2019

Using Passportal has enhanced our ability to keep client passwords secure. Since there is...

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Pluspunten

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

Minpunten

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Overwogen alternatieven

IT Glue

Redenen om over te stappen op Passportal

Price. Passportal is priced right. I do not feel over charged at all.
Graham
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Great Product, Serious Implementation Issues

Beoordeeld op 25-7-2019

It's a good tool, but the configuration is taking way to long

It's a good tool, but the configuration is taking way to long

Pluspunten

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Minpunten

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Austin
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Excitement for future features.

Beoordeeld op 25-7-2019

Working with Passportal has been quite positive. The application is fairly intuitive and theirs...

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Pluspunten

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Minpunten

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Michael
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Good bang for your buck

Beoordeeld op 13-8-2019

It's a solid product at a fair price.

It's a solid product at a fair price.

Pluspunten

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Minpunten

It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

Overwogen alternatieven

IT Glue

Redenen om voor Passportal te kiezen

Much more comprehensive and specific to our business' needs.

Overgestapt van

Dropbox Business

Redenen om over te stappen op Passportal

Better value.
Ronald
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Fairly new, but very technical user

Beoordeeld op 7-10-2019

We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass'...

We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass' extensions seem to be more mature and compatible.

Pluspunten

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

Minpunten

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Darcy
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Must-have tool

Beoordeeld op 25-7-2019

Pluspunten

The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal

Minpunten

There are a few company-wide reporting features that are noticeably lacking.

TROY
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great little password tool

Beoordeeld op 25-7-2019

Positive, makes password management fairly easy.

Positive, makes password management fairly easy.

Pluspunten

Our company started using passportal this last year, and it is much more user friendly than alternatives we have tried. Highly recommended!

Minpunten

Browser extension at time was not great, however the company has released a new one that works great.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Good password management tool, fair documentation platform

Beoordeeld op 25-9-2019

Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive....

Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive. While there have been some issues they have addressed them and the product has continued to grow substantially since we've been onboard.

Pluspunten

It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.

Minpunten

The browser plugin is tolerable but not great.

Joel
Joel
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Big fan

Beoordeeld op 25-7-2019

We started using Passportal about six months ago. It's made password managed very easy.

We started using Passportal about six months ago. It's made password managed very easy.

Pluspunten

Easy to use. Very logical in its organization.

Minpunten

They had a few bugs in the early days, but everything is great now.

Kristy
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Excellent password management software but lacks in its additional features

Beoordeeld op 20-8-2019

The password management part is awesome. However the Docs sections lacks many features to stand up...

The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.

Pluspunten

Password management is easy and manageable

Minpunten

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

Lucas
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Passportal

Beoordeeld op 5-8-2019

Even prior to the acquisition, Passportal had excellent customer service and support. Their...

Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.

Pluspunten

The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/

Minpunten

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Redenen om over te stappen op Passportal

Pricing, Partnership, Proof of Concept
Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Good password vault for companies

Beoordeeld op 26-9-2019

We save hundreds of passwords from our customers in the software.
At the moment we have two...

We save hundreds of passwords from our customers in the software.
At the moment we have two clients working with PassPortal also.

Pluspunten

The fact that the software is made for a corporation. (and not for an individual user)

Minpunten

It is a cloud based solution, every day I hope PassPortal does not go bankrupt.

Monika
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Inspire Digital feedback

Beoordeeld op 26-7-2019

There was no way to contact Passportal providers before. I am hoping this will be omproved as I...

There was no way to contact Passportal providers before. I am hoping this will be omproved as I have worked pretty much blind with that for past 6 months.

Pluspunten

The search bar!
Ease in password inputting and folder creation.

Minpunten

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

andy
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Passportal Review

Beoordeeld op 26-9-2019

Everything has been great and the support as well when needed.

Everything has been great and the support as well when needed.

Pluspunten

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

Minpunten

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

Daniel
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Works well, but the integration could use a little help

Beoordeeld op 26-9-2019

Pluspunten

Password tracking
Password rotation for AD accounts
Audit log

Minpunten

The integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.

Overwogen alternatieven

IT Glue

Redenen om over te stappen op Passportal

Fair pricing for the features. No contract.
Danny
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Life Saver

Beoordeeld op 26-9-2019

All passwords across our estate and all clients are now in passportal, secure and easy to reset

All passwords across our estate and all clients are now in passportal, secure and easy to reset

Pluspunten

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Minpunten

Development for bugs and new features is rather slow

Kristof
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Still alot of improvement to be made on the user interface

Beoordeeld op 28-9-2019

Pluspunten

There was a default Autotask integration.

Minpunten

The user interface is rather slow.
User interface is logging off too fast, even when you whitelist your IP address.
Impossible to delete companies which are not used anymore (created via Autotask interface). You can only deactivate.

Tom
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Satisfied with PassPortal

Beoordeeld op 25-7-2019

Pluspunten

The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

Minpunten

The customer documentation portion. As an organization we have

Todd
Totaalscore
  • Sector: Computer- en netwerkbeveiliging
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Passportal is a winner

Beoordeeld op 20-8-2019

we use it to store our passwords and with the integration with automate we use it all the time when...

we use it to store our passwords and with the integration with automate we use it all the time when logging into our clients servers and machines

Pluspunten

It was easy to setup and migrate our passwords into the software, It's secure and it was integrated with connectwise automate.

Minpunten

I haven't found any yet, I feel that the software does what it was intended for .

Paul
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love this product

Beoordeeld op 26-9-2019

Great product and great support.

Great product and great support.

Pluspunten

Secured our passwords and eased access. Makes us more efficient.

Minpunten

Nothing yet, product is great. Straight As.

Overwogen alternatieven

IT Glue

Redenen om over te stappen op Passportal

Like it better
Matt
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Cloud 9 IT review

Beoordeeld op 8-10-2019

My overall experience was very good, I could access my information from anywhere and it was easy to...

My overall experience was very good, I could access my information from anywhere and it was easy to use

Pluspunten

I liked the layout and the amount of information I could store in Passportal

Minpunten

The thing I liked least about the software was the support, not very helpful at times

Overwogen alternatieven

IT Glue

Redenen om voor Passportal te kiezen

I made thew switch to passportal Canada over to Passportal (AU) since I never wanted to pay for two licenses and I wanted to be billed in AUD

Redenen om over te stappen op Passportal

Passportal was cheaper than IT Glue
Levon
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

It just works

Beoordeeld op 27-9-2019

As an MSP provider, we need something that will just work out of the box and is not admin heavy.
Whe...

As an MSP provider, we need something that will just work out of the box and is not admin heavy.
When training up L1 and apprentices you dont want to spend hours and hours showing them how to use a tool, it must be easy to use and self explanatory.
The integrations is has is perfect, the commands you can remotely is nice also like CMD and the info it can also fetch of said device.
I have seen other tools with similar or less that ability/features that are either more expensive or more admin time needed to maintain.

Pluspunten

Integration
Secure
Multi factor Authentication
Efficient
Small Footprint
Manageable
Works

Minpunten

None yet, I am going to have to keep you posted.

Ethan
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Passport Review

Beoordeeld op 27-9-2019

Pluspunten

Easy to use joined with Screen connect making it easier to use the login feature

Minpunten

That you can only link it with screen connect and it does not support other RDC clients

Dean
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Reasonable software

Beoordeeld op 20-8-2019

Support and sales teams have been quite responsive on this, our second go.

Support and sales teams have been quite responsive on this, our second go.

Pluspunten

The primary reason it was selected was for password management which has a plugin for Connectwise Control. The added bonus of a fledgeling document management systems helped tipped the balance.

Minpunten

Encountered a number of bugs during the initial setup but these were corrected or worked around. DMS is still very limited. More automation with regards to integration would be beneficial.