RDPWin reviews

the software is pretty easy to use and learn. Many drop down menus to look through if you aren't sure what you are looking for, you can poke around to find it. Adding rates and packages are easy.

I wish all the add ons weren't so much money. I understand the concept, but for independent hotels, it's hard to convince the owners to spend. Also, the IRM is very basic. It would be nice if you could improve that to be up to par with other booking engines.

Contemplates well all possible scenarios and revenue sharing set ups including travel agents, wholesalers, OTAs, etc. Also contemplates possible owner charges, shared expenses, reservation related charges, and customer management features.

While the reporting system is infinitely customizable, the Crystal reports software is tough for average employees. Also many features are available is additional modules with additional purchase expenses and annual support fees. And finally support is not available with a simple call but rather has to be scheduled for the most part.

The software is relatively easy to learn and navigate. functions mostly as it should. staff is friendly when available

No real 24 hr support without fees. Cant even upload a support ticket on the weekends or overnight which is kinda ridiculous.

We chose this software because it fit our needs as a property manager (vacation rentals) as well as our hotel business . There are a lot of features and it can be customized to fit most of your needs if you are in the industry. It has a database style feel and many custom options.

The software also feels almost too advanced with many features you will never use. Sometimes it can be challenging to figure out how to do something simple in the system. It is not very intuitive or user friendly. But once it is fully set up and customized, screens can be limited for the front desk so they don't get overwhelmed. I'd recommend having a technical person run point on the initial configuration.

1) Online Booking 2) Yield Management Capabilities 3) Ability to Build Package Rate Codes 4) Ability to Create and Merchandise a variety of room types.

1) No clear process for working through issues with 3 rd party platform. Most of the 3rd part vendors to not have a specific contact at RDP to work through problems. Currently if the is an issues the vendor points the finger at RDP. RDP points the finger at the vendor and the custom must facilitate the process.
2) Online knowledge base is difficult to use and search. It is not always updated and very difficult to search

RDP is flexible enough to customize things to match our business rather than needing us to change to accommodate it. We are a seasonal business so being able to adjust rate plans, etc is important. We bundle rooms and food (+/- other items) into a package and it handles this well. Great reporting.

This is pretty granular but we have a non-calendar fiscal year so I wish the Statistical Totals display (it's an easy pull down for quick year over year comparisons) could start in November rather than January.

I like the note section and the unlimited space, the clarity of seeing payments taken, being able to customize reports

not being able to see what changes have been made by different people. RDP not being able to communicate with the resorts POS system, but the POS system can communicate with RDP

Decent features, low communication lag, inexpensive, good user interface

Buggy and slow at times, sensitive to poor connection.

The tape chart is an easy visual and shows availability quickly. It also displays the different types of reservations using colors, which is a nice feature.

When I make long-term reservations, it often changes the "share-with" reservation to the entire time instead of the month-to-month date I entered. I was told this was because we had to do the upgrade, which we did; but it still happens.

The confidence to know that the support staff are always available and I have felt they have always been very knowledgeable and quick to respond. This team is a tremendous asset to you.

When a process works well and then seems to aquire a glitch. The upgrades at times cause this and it is frustrating. It would also be helpful if there was a manual to refer to as it is not always easy to find help within RDP for simple items.

What I like most about this software is its user friendliness. Its has the ability to give you all the data you need in related to your guest and their agents. It also give analysis which can with you planning.

What I don't like about this software is its inability to calculate a percentage of part of a total. e,g I may need a to calculate a discount on the room portion of the package not the meals.

ease of use, support, menus are easy to navigate. The display is clear and I like the fonts. It loads quickly. I also like the feature that extracts data and then lets me create an excel spreadsheet.

hard to correct after guest checks out. The support staff is good but sometimes they go to quickly when explaining something.

The tape chart and how you can move reservations around. The tape chart and how you can move reservations around.The tape chart and how you can move reservations around.

There are so many nuances about it. It requires a lot of training which we don't have time for, and it seems we keep learning more aspects of the system with each issue that comes up. It's like having reactive training instead of proactive understanding.

Fairly simple to use. User friendly in that RDP won't easily allow you make a mistake. It also runs you step by step through the functions that we use most often.

Certain functionalities that work best for unit types, but not for individual units. That could certainly be improved.

It's easy to correct a transaction after entering invoice data without having to delete and re-enter it on every occasion.

When selecting a house name for data entry, be careful how you scroll with the mouse, you can end up in the wrong house!

It works and seems to be pretty reliable.

Accounting issues. Lack of flexibility. Time it takes to get things done. Unsolved issues with certain features.

The product is customizable and it is very useful for my work. The user interface is friendly for me.

However, the customer service is sometimes not very responsive but they will answer eventually. It also has some limitations in functionality

All the many things that can be done on the software, yet I have no idea how to find how to do those things. I usually explore the software as much as possible when I have extra time. Playing with the software itself is the only way to learn a new task.

Constant errors. Constant changes are made to reservations that make no sense. Having to pay for any support needed. When given support it doesn't even fix the problem.

This system is super easy to use and has great flexibility. It is so good when it is time for us to create specific packages. It has really helped us in achieving more for our hotel and all of my colleagues are very comfortable using this. The reporting function is also a great addition.

Some key areas within the reservations process are not complete, it is workable but it would be good for them to continue to develop more to make this available.

It is not a cookie cutter solution. It allows for multiple room styles and owners. Support is very helpful.

Slowness of fully implementing 64bit support for interface modules. This has been improving this spring

Not much to dislike its great, very flexible, scalable. Support is spot on

wish it was free, but you get waht you pay for

If there is a problem, or if we have made a horrible mistake, they provide quick and excellent technical support. Many of the staff have been there a long time, and we know each other by name. RDP feels a lot like a family.

As with most other companies, getting help is more complicated. Ten years ago, we could call customer support. Now, we email. I'm sure it's more efficient, and they are better able to prioritize their responses. It just feels less personal. It's not a big deal, though. It's just what I like least.

The ease of Dollars on the Net is amazing. It's very user-friendly and easy to navigate.

There was no IT checklist provided so property IT could ensure that the equipment was compatible and up to date. This is helpful with onsite or contracted IT support. Shift4 teams need to coordinate the installs with RDP and not the hotel. The setup team was asking me install dates and times when it needed to be coordinated with RDP.