GoFrugal reviews

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.

1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Online credit limit / days approval
HQ reports
Consolidated TB / P&L and BS reports

Patch update very critical some times

each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet

Online transactions in cloud based

Outlet connect to customer support team (online support) it is taking the connection more than a half day also

We have only 1 server & 1 client for each outlet, If support team connected unable to use

Backup taking more than 30 mins some times

centralised options superuser & users in outlets

Backup need to update external hard disk or in cloud from outlets

Stock Ageing report in HQ

Offer / Discount reports

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR
The most impressive part of this software is there is always newer innovations, ease of use and user friendly.
We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

online, order easy & gosure is easy to use & user freiendly.

None of the above, i led all the features.

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Nothing major as we are serviced with all the required features

User friendly , easy to use , fast processing

using from a long Time But do not found any thing that is least usefully

Retail easy having excellent features, but HQ having lot of limitations.

HQ features, reports to be improved.
Technical support should be required improvements.

Security and reports gst but it is easy to operate

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Customer support executives are not very trained..there can be scope of improvement there

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

No cons find yet. (within an experience of 2 years.)

It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we

Nothing I found in this software that I can say "I like least"

Easy to use, understanding the application and 15 years of addiction

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

It has good reports, integration with business functions.

It lacks integration with online business, online websites

Its easy to use. easily understandable. User friendly.

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Very good. Software billing is easy. Secure and rubbust solutions

Day closing option not much matured.
Modern digitalisation missing

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need

Reports - Regions Wise, report performance need to improve when we take huge data.

Reduced time consuming of to place the order and generate invoices within business SLA

We are expecting customer support and product enhancement as per business requirements

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.