PatientNow reviews

Seamless medical practice management with excellent electronic record keeping.

Not user friendly and issues with syncing with apple IOS.

We like that it's an EMR and back office/invoicing system.

It's complicated to learn and not as intuitive as other EMRs that I have worked with.

The marketing side called Rx Marketing got switched to Incredible Marketing. Not sure why.

Multiple filters and tags definitely help you to organize and search

VERY SLOW , if the client has 100 or more photos you will be waiting 30 sec or more to load. Cropping function is really poorly thought out. After cropping, and confirm and save (15secs or so) it returns to full client record, which if large may take another 30 secs to load. After going through this for 10 photos it is exhausting. There is no option to go straight to the next photo without returning to the full record
VERY EXPENSIVE. Full of forms, templates, education, which can be useful but are widely available for free and not with the huge price tag. You can get full featured PhotoDoc for less than quarter of the cost
App is only for the Iphone. The other half of the world is out of luck I guess and needs to have a spare Iphone or Ipad. PhotoDoc is available for both
CUSTOMER SERVICE is great as long as you don't need anything from them. Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them.

Compared to other systems, this seems to have the most features that we need.

Getting help with customer service is difficult and lengthy at times

Easy to navigate and the multiple patient functions.

I do not have any cons to report at this time

I love our website...they did a fantastic job with it

I was assured a bump in new patients...I had months with no calls and no new clients...the onboarding should have been done in person. It was so much in such a short time. I do not do surgery and this EMR was so much more than needed and was not able to be web based which all of my employees needed.
The EMR was cumbersome and redundant on so many levels.
I was not given all the pieces of what I was paying for without asking several times and then nothing was reimbursed for the many months it was not in effect.
My handler finally told me that I needed to also hire a marketing company because they do not do that...and that if I didn't ask to get out of my auto renew 2 months before it renewed I would be stuck for another year. We wasted over $30,000 on a company that promised so much and now we are trying to build our practice on limited funds.
I could go on but I feel you get the gist.

Your customer service sucks.
You’ve been over charging me for months now and I can’t get anyone who knows anything to stop the payments

Shit service
No one knows what they are doing. Please leave your jobs because you are terrible

Texting capability and amount of providers.

VERY SLOW. Reports are not where they need to be either.

I did not find it useful. Poor customer service I am still waiting for a response from customer service after 3 weeks.

The ease of treatment pathways and integration of CRM

The feature that I liked most about this software was that is presented the ability to easily track patient products and treatments.

It was clunky and not as user friendly as other patient tracking software I have used. It was difficult to quickly navigate from one are to another.

Integration process was a lot less painful than expected. The financial reports and more accessibility to that is a great feature to have. Reaching out to support staff is quick and everyone we've interacted with has been so helpful and kind.

Can't think of anything we have not liked with the program so far.

This EMR is probably one of my favorites I have used. Its simple and easy to navigate

Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office

One of the standout features of PatientNow is its comprehensive and user-friendly interface. The system offers an intuitive design that makes navigation smooth and efficient for both medical staff and administrative users. I particularly appreciated the robust customization options that allow practices to tailor the EHR to their specific needs, enhancing both workflow and patient management. The integration with other healthcare systems and tools was also impressive, as it facilitated seamless data exchange and improved coordination of care.

There has been some glitches with the system, but all issues have been resolved efficiently.

I love being able to toggle through scheduling patients, looking at medical records, notes, photos and more all in one program!

Does have unexpected errors more often than we would like!

I like the ability to customize the documents to fit our needs.

I did not like the difficulty is getting started with the set up. I did not likenot having a representative come into our office to help.

Customasable for the most part. Easy to navigate

that you can't move the yellow sticky note to the center. Often gets overlooked.

great organization and tech support. always friendly and prompt in their response time.

uploading photos and reports. The reports can be inconsistent and pathways are complicated.

I didn't like all the process needed to complete tasks

Setup, to big for what we needed, was promised things that didn't happen to pricey

Easy to use and staff is very helpful

We have made several suggestions to update some features, but none of them are ever considered. One especially request is being able to select what quotes to email or print. When there is multiple quotes (we cannot just select the ones we want printed.) We have to individually print or print all. In some cases these patients have had several quotes through out the years

Support team! I'm a few months new to the system and I can always give the team a call for support.

I use this system to send text messages to our patients and I do wish I could see the full message in once place, with more details under "batch processing" on PN.

-Easily customizable
-Treatment Pathways
-Keeps all your tools in one place (billing, marketing, feedback, etc.)

-Inconsistent customer support
-Would like to see an option for manual writing on an encounter note (like with an apple pen)

Having everything needed for medical spa in one place.

Not being able to access scheduling on now Apple devices, like Samsung tablet or phone. HUGE con.

The ease of access to your records and an appointment if you needed them

There was nothing really to not like about it.. it was straight forward.