Treatwell reviews

Ik heb een uiterst gebrekkige dienstverlening ervaren voor bedrijven met Treatwell. Ik was een jaar lang aangesloten en heb meer dan 4 maanden gewacht op een oplossing voor een probleem met de online getoonde diensten. Na talloze telefoontjes, waarvan één waarbij de telefonist de oproep zonder waarschuwing beëindigde, ontving ik pas na 4 maanden uitleg. Gedurende deze periode moest ik voortdurend contact met hen opnemen. Er deden zich problemen voor, zoals klanten die boekingen maakten op momenten dat de salon gesloten was, gebrek aan meldingen, activering van kortingen die ik niet had aangevraagd wat resulteerde in het verlies van klanten, enzovoort. In totaal is er meer dan 5000€ in rekening gebracht voor een dienst die ik als zeer gebrekkig beschouw, gekenmerkt door een opvallend gebrek aan professionaliteit, onbekwaam personeel en lage kwaliteit van de software. De ervaring was buitengewoon negatief.

Goed met snelle reactie van de hulpdesk. Vriendelijke mensen met geduld. Pluspunt dat laatste.

Hele slechte ervaring met hun waren we maar nooit eraan begonnen met treatwell had beter iets kunnen doen via sd dan hou je meer over eraan en als er wat is kan je sd bereiken treatwell helemaal niet

Treatwell connect has really helped me stay organised and has boosted the growth of the business. There is always a team member to help who is very knowledgable and friendly that can assist if you get stuck or need any advice. They have your best interest at heart, I think it's really great!

100 percent satisfied and highly recommended

Our company Splash salons has been using Treatwell in the UK for almost 15 years and we have had a great relationship with them. We opened a salon in Madrid 6 weeks ago and we decided to use Treatwell for our software. since then it has been a nightmare. They are single-handedly ruining our business. 1. they DO NOT get back to us regardless how many emails or whatsapp’s we send them. 2. All of our prices and treatments are incorrect and we do not have the options to change them ourselves.3. Treatwell Pro is not fit for purpose and it’s creating chaos to our day to day operation. To everyone who is considering using Treatwell Spain i strongly advice you not

it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .

My account manager [sensitive content hidden] is soooo friendly and very helpful

Easy to book appointments, reminder and good support

At our spa, even though the company does marketing each professional is responsible to.build their own client buisnesses/ portfolio. Treatwell has really helped our professionals expend their clientel and most importantly it has helped everyone have a cleaner schedule.

I am at the moment A new costomer so I'm finding it good

I had a very good overall experience with Treatwell. Useful app, saves time !

They try to help as much as they can to make your business grow. An very understanding I like to work with

New database New clientele

I prefer booking online and choosing my treatment as well as the hairdresser so it’s always nice to do it with a few clicks.

We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients.
ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business!

It’s been a positive experience in general

We find that many clients forget to book a patch test, advice from our Treatwell rep means we have minimised no shows or disappointed clients just with a few simple edits

We are being able to fill in last minute slots with new clients booking via Treatwell. It also allows clients to book in without needing to contact us directly which reduces admin. Taking pre-payment also ensures less cancellations and no shows.