Shippo reviews

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

The software works very well for me and I have not found any cons to it.

Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same.

Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay.

NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money!

Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl!

So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too!

Overall with the free account that I have, I LOVE LOVE LOVE everything about it.

If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs!

This product was super easy to learn and implement! Everything is broken down in a user-friendly fashion. There are separate locations for orders run through shippo and orders proceed through a different application making it easy to navigate and search. Tracking numbers are displayed with a clickable link so no need to hit extra buttons just to find what you are looking for.

The search function can be a little difficult. If you are looking for a particular say first and last name. The search will bring up every order that has something similar. EX. Looking for a Sally Miller, all orders with the name Sally will come up, even if the last name was searched.

It has many features available. I was looking for real time shipping and tracking info for customers.

It was a bit confusing to use and cost too much monthly for the amount I would use it.

I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider.

When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself.

Shippo is very affordable and easy to use. Their customer service is eager to help out if there are any website problems or syncing problems and can be reached at any time. We have never had a problem using this software.

There are virtually no problems with this company or its software. We have used them for about 2 years and we will continue to use them if their pricing stays affordable.

I love that I can ship orders from several of my on-line stores form one location. My orders from Etsy and my own websight automaticly get sent to Shippo so I can prepare my shipping label and packing slip from one spot.

Sometimes I want to refund partial shipping cost to a customer if it cost less to ship then they were charged. I see no where I can do it from the Shippo sight so I still have to go back to Etsy or my sight and prepare their refund.

Orders show up directly from our online store in shippo’s software so printing labels and filling orders is quicker and uses less labor

I honestly have had no problems using Shippo and have loved it

Very easy to set up. I really like that it has a wordpress plugin which allowed us to connect to our clients site with minimum set up.

So far there have not been any issues with this product.

I use this to ship my sales and keep track of orders and it is just so easy to use. The prices are very affordable.

I honestly like everything about this software.

The ease of integration with my hosting/processing company was exceptional. The shipping rates are lower than many other alternatives.

I wish it were easier to create a new one-off order entry from within Shippo or to obtain rates without having to create a new entry and then hide it afterwards since it can't be deleted. There really needs to be an easier way to reprint a label after the initial pop-up is gone.

I found Shippo during the early days of the pandemic when I was making and shipping masks every day. I've made over 2000 masks and counting by myself and most orders were small, so the amount of packages went from a typical 2-3 packages per week to 20. I just didn't have time to type in each order on the USPS website and Shippo was a life saver. I was able to integrate/import my orders from various platforms including Etsy, Square Marketplace, and Airtable (using 3rd party automation at times) to make shipping a matter of a few clicks.

Now my biggest shipping concern is whether or not my printer is going to cooperate each day.

It would be great if there were easier integration setups with more platforms, but really once it's set up, it takes almost no effort. This can be a bit tricky for folks who aren't tech savvy. I'm a one person operation, so whether I'm good at doing things or not doesn't really matter since I'll be the one doing them regardless.

I was able to fumble my way through it and the ease of that really depended on which third party app I was using. If you're good with API or very familiar with setting up automation through Zapier, Integromat, Automate.io, etc then you will likely not struggle much.

I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.

I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.

The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.

The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay.
I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.

I like the fact that it was not complicated to learn. It was very easy and logical. I get great value on my printed labels and The Shippo Insurance appears to be a great value too! I like the fact that I can choose between multiple shipping methods even though USPS in by far my chosen method. Record keeping is a snap with the ability to download orders or shipments and I also receive emails from Shippo every time I buy 1 label or multiple at a time. I like the fact that I get a copy of the label (great for reprints and records and invoices too)! I have multiple online stores and my order are imported in and in many cases I automatically designate box size and weight.

I do not like the fact that I can not import and combine orders going to the same buyer. (it saves me shipping and insurance cost)! This needs to be changed. I have twice asked support for this and have not gotten a reasonable answer. The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall. Treating each store as independent of the other would allow me to delete one and not have to reinstall both!

Integrations with 3rd party e-commerce platform to sync labels
Commercial Rates for USPS
The ability to print multi shipment manifests
Label purchases are billed once a week
Ease with reprinting a label that did not print correctly or creating another label going to the same place
5c plus per label charge on top of the commercial rate

No real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated.

I wish it there was a mobile app just for tracking shipments outgoing.

I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.

I love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur.

I would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy.

The fact that I can make a shipment and see rates for all the major carriers is the killer feature that changed everything for me. Often I would ship something USPS Priority thinking it was the cheapest option, but with Shippo's bulk UPS rate it usually comes in either cheaper or close enough where it pays to go UPS. It's easy to use, makes sense, and doesn't seem to have any major omissions or hiccups.

I wish it had an address parser; something I could just paste a 1 line address into and it would parse out the full address. Other apps I've used have it and it's great. It's a major time saver.

Shippo is very easy to use and does not require a monthly fee and you still receive a discounted rate on your shipping purchases.

The software is always refreshing so it does take some patience to use it. After entering package details, it refreshes; after entering weight, it refreshes, etc. Would like to be able to tab quickly through in entering details.

The best part of this software is the ability to integrate with multiple marketplaces where our products are sold. This creates a "one stop shop" where we can manage, track, and ship orders that have come in from several sources. The integration is a two-way connection, so that once an order is shipped, it shows as shipped with tracking information in our various marketplace apps and websites. This saves an incredible amount of time so that we can focus our attention on creating great products.

There have been a couple of days when the site was down or experiencing issues when we came to our scheduled time for packing and shipping. Obviously, this throws a minor wrench in our daily schedule, but we understand that these things happen. The responsiveness of the Shippo team is excellent. I all of these cases, once the problem was identified, we received notification that work was in progress and that we would be told when the site was ready to process orders. The subsequent notification that the site was ready to go saved us from having to go back periodically and check. This valuable customer service saves us time and is greatly appreciated.

We couldn't get through the day without Shippo. We are constantly shipping products everyday and without an easy streamlined system like Shippo we would not be able to function as a business. it's quick and simple. I like that it helps with the addresses, if you put it part of the address it will automatically put in the rest of it. If you have a business that requires you to ship then you need to have Shippo!

I don't like the recent change with having the green box at the bottom right hand corner rather than where it used to be in the upper left hand corner.

Easy to use, easy to install, easy to print

I did not find any reason not to use this product

I really love the fact that I am able to purchase shipping labels at a cheaper cost then everywhere else I have looked. With the amount of packages my business sends, this has been a life saver. I also love the ease of use with setting up the package weight and dimensions.

When selecting the shipping service, I wish there were better dividers between types of services AND conpanies. I've accidentally clicked "Parcel Select" for USPS a couple of times which takes triple the time to arrive to the customer. When I'm moving quickly, it slips past me sometimes.

My favorite thing about this software is that to use it I did not have to be in E-Commerce. I am able to sign in and create a label manually and I am also able to upload a .csv file to create the labels needed for a mass shipping.
The reason I use Shippo is because since last March my company has been working remotely. But at the end of the day we still needed a sure fire way to get new hire swag out to new employees and mail forwarding to my other teams. Before Shippo I was using the USPS website and right before shipping out 70 t-shirts the USPS software crash for 4 days. Not only was I under a time constraint but I had a lot of shipping to do! Shippo made mailing out those 70 packages super simple, fast and cheap! I also recently got a thermal printer and it was so easy to change the format the labels print in. I would definitely recommend Shippo.

What I least like about using Shippo is that currently, when my company mails out new hire equipment like laptops and monitors we like to ship through Fedex for insurance and delivery time purposes. My issue here is that because my whole company is remote, I receive the details for the label (recipient, address, weight and value) via email and am not able to fill out the entirety of the sections that need to be filled out on Shippo. Therefore, I mostly use Shippo for mail forwarding and new hire swag and I switch over to Fedex for equipment and time sensitive shipping.

Amazing shipping software, can't be any happier since switching from stamps.com. Easy to easy, convenient and integrates well with eBay.

Doesn't seem to integrate well with Square/Weebly online store, I noticed that the package tracking number was not carrying over to the Square order, it will just mark it as shipped with a blank tracking info