SuperOffice CRM

4,2 (132)
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CRM-software voor teams in de verkoop, marketing en klantenservice

Totaalscore

4,2 /5
(132)
Prijs-kwaliteitverhouding
4,1/5
Functies
4,1/5
Gebruiksgemak
4,1/5
Klantenondersteuning
4,2/5

89%
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132 reviews

Geverifieerde reviewer
Totaalscore
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Using it for decades now and still using it every day. That means something.

Beoordeeld op 20-6-2018

Knowledge of customers, documents ordened, GDPR compliant

Knowledge of customers, documents ordened, GDPR compliant

Pluspunten

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Minpunten

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Geverifieerde reviewer
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Good platform with highly customizable, but expensive

Beoordeeld op 14-11-2017

Using it as ticketing system.

Using it as ticketing system.

Pluspunten

It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system

Minpunten

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Outdated CRM, not built for deployment in the cloud

Beoordeeld op 14-11-2018

We have recently decided to move away from SuperOffice to a new CRM

We have recently decided to move away from SuperOffice to a new CRM

Pluspunten

Integrated quoting
Some external apps (although very few)

Minpunten

The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud.
It does not support having multiple tabs open in the browser.
The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install.
More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.

Geverifieerde reviewer
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

1+1=3

Beoordeeld op 13-11-2018

Taking over the work load of my colleague during holidays / absence.

Taking over the work load of my colleague during holidays / absence.

Pluspunten

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

Minpunten

It is sometimes working too slow when opening an e-mail.

Geverifieerde reviewer
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Very user friendly CRM to support all main processes.

Beoordeeld op 22-10-2018

If the whole organisation is committed to work with and fill the system, it's a super powerful CRM...

If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.

Pluspunten

The ability to have our contacts all in one place. Easy to work with for all people.

Minpunten

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use

Beoordeeld op 23-10-2018

Pluspunten

Using SuperOffice for 6years now and still happy with the easy way to use it

Minpunten

It woudl have been easier if there was a bigger preview window when hoovering over the activities

Geverifieerde reviewer
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

User Friendly

Beoordeeld op 6-11-2018

Cross regional and cross functional overview. Dashboards create managerial overviews. Very user...

Cross regional and cross functional overview. Dashboards create managerial overviews. Very user friendly and a modern look.

Pluspunten

Linkage between all aspects of the customer, people, company, sales, projects etc.

Minpunten

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

Geverifieerde reviewer
Totaalscore
  • Sector: Industriële automatisering
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use

Beoordeeld op 19-12-2019

Pluspunten

This is a CRM system that's very easy to use and introduce to your organisation

Minpunten

Sometimes the web based interface has a little too much lag

Geverifieerde reviewer
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

One of the most needed CRM software for small and medium sized companies

Beoordeeld op 15-4-2019

This CRM has helped us to gather and view the complete 360 degree view of customer data.

This CRM has helped us to gather and view the complete 360 degree view of customer data.

Pluspunten

24/7 customer support.
Various reporting options and integration features such as MS Office, Exchange.
I love the feature of scheduling tasks and reminders

Minpunten

Third party Integrations is bit complex.

Geverifieerde reviewer
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy and many features like AVG

Beoordeeld op 3-4-2019

Many easy to use functions and good consultants.

Many easy to use functions and good consultants.

Pluspunten

including Projects module and easy to use

Minpunten

Views Selections not remembred and the support list from Norway not knowing when they solve it (some are allready years on this list).

PAOLO
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

CRM for different business realities

Beoordeeld op 11-2-2021

On average, the experience we had with Superoffice is positive. it allowed colleagues to work more...

On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Pluspunten

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

Minpunten

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

Simon
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

An easy to use CRM with many functions!

Beoordeeld op 3-4-2019

Could not do without it today. Used daily and often in the phone.

Could not do without it today. Used daily and often in the phone.

Pluspunten

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Minpunten

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Ramin
Totaalscore
  • Sector: Luchtvaart(maatschappijen)
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A few clicks a day makes your work saved and safe!

Beoordeeld op 18-12-2019

The evaluation work, how profitable a project becomes from sales to completion is easy to monitor....

The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.

Pluspunten

Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Minpunten

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

Karin
Totaalscore
  • Sector: Magazijnen/opslag
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

So much more than a customer register

Beoordeeld op 18-12-2019

Pluspunten

It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.

Minpunten

There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.

Geverifieerde reviewer
Totaalscore
  • Sector: Industriële automatisering
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Amazing programm

Beoordeeld op 23-10-2018

Pluspunten

This programm is so easy to use, specifically the use of selections.

Minpunten

In the older version , it looked really boring.

Maria
Totaalscore
  • Sector: Industriële automatisering
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Super Office My Experience

Beoordeeld op 8-4-2019

Pluspunten

I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Minpunten

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Nick
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

We have previously used the server based system and the on line version for the past 3 years

Beoordeeld op 4-7-2018

Improved our relationships with our clients and suppliers

Great user experience

Improved our relationships with our clients and suppliers

Great user experience

Pluspunten

Clean and intuitive user interface,
I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Minpunten

Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Johnny
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Tool to increase your sales and make your life easier

Beoordeeld op 7-4-2019

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new...

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

Pluspunten

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Minpunten

Thy way to sava end find documents can be approved

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Daily user

Beoordeeld op 16-11-2018

My overall experiance is fine i work with it daily and it all go's smoothly

My overall experiance is fine i work with it daily and it all go's smoothly

Pluspunten

It has a sleek and proffesional look and it works smoothly.

Minpunten

The ticket system could be faster then it is at the moment

Geverifieerde reviewer
Totaalscore
  • Sector: Kapitaalmarkten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Superoffice

Beoordeeld op 2-4-2019

Generally it is a super system. I have been working with super office for more than 5 years. It is...

Generally it is a super system. I have been working with super office for more than 5 years. It is very user-friendly and the support department is always ready to help you

Pluspunten

It is a very clear and user-friendly system.

Minpunten

you can't change the system to personalize the icons

Marcel
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great system to keep all business data in one place.

Beoordeeld op 14-6-2018

All commercial business data in one place. An internationally unified Customer Servcie experience.

All commercial business data in one place. An internationally unified Customer Servcie experience.

Pluspunten

Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.

Minpunten

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.

Robbert
Totaalscore
  • Sector: Milieudiensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

SuperOffice is the backbone of our company.

Beoordeeld op 13-11-2018

SuperOffice has a lot of experience with implementations, so they are really good in helping new...

SuperOffice has a lot of experience with implementations, so they are really good in helping new customers to build up the application in your company.

Pluspunten

SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers.

Minpunten

I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required.

Peter
Totaalscore
  • Sector: Plastics en kunststoffen
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

My review

Beoordeeld op 8-4-2020

I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far...

I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far is good. But as I said, I need to learn more.

Pluspunten

Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.

Minpunten

I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.

Jan
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Complete and powerful system to support all main processes

Beoordeeld op 20-6-2018

Better overview and storage of all activities and customer information

Better overview and storage of all activities and customer information

Pluspunten

Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Minpunten

Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

Iris
Totaalscore
  • Sector: Machinebouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

SuperOffice; the one and only!

Beoordeeld op 8-1-2019

A very positive experience, especially extra credits for the support team; quick, talented and...

A very positive experience, especially extra credits for the support team; quick, talented and friendly!

Pluspunten

The several (personalized and combined) selections

Minpunten

The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.