SuperOffice CRM reviews

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

It is sometimes working too slow when opening an e-mail.

Statistics and easy to follow e-mail conversations

Slow system and too many "clicks" to get into different boxes and get information

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Thy way to sava end find documents can be approved

The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.

The ability to have our contacts all in one place. Easy to work with for all people.

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

It is a very clear and user-friendly system.

you can't change the system to personalize the icons

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

It is easy to use. You can find information fast. It is a pleasure to work with.

SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.

It is an easy way to catalog your customer with projects and sales and get reminders to follow up

It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.

It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.

You have all the information about a customer or supplier in one program.
so all the information that you or your colleagues note is visible to everyone.

You are very depending of S.O. when you are used to it.

E-mail integration
Easy to use outside the office by using the pocket CRM app
E-marketing integration

Some things don't 100% fit the Dutch market
The integration between CRM en Customer Support needs improvement
The search feature still needs a % character

Simple to get started and understand, very logically built.

The onlineversion is slower than the App version on the computer.

The software is a complete CRM system which fitts our bussiness sue.

It takes some time to adapt the working order of the product. This could be enhanced.

Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.

I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.

The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily.

The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection.
That it is hard to search for your saved e-mails with just a Word.

I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.

It can feel a bit fiddly to set everything up before you really get to grips with it.

Integrated quoting
Some external apps (although very few)

The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud.
It does not support having multiple tabs open in the browser.
The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install.
More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.

The system is easy en customer friendly.

Sometimes it's slowly and that frustrates.