
Totaalscore
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128 reviews
- Sector: Groothandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
1+1=3
Beoordeeld op 13-11-2018
Taking over the work load of my colleague during holidays / absence.
Pluspunten
This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.
Minpunten
It is sometimes working too slow when opening an e-mail.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The CRM for SME business
Beoordeeld op 3-6-2020
Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.
The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.
Pluspunten
The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.
Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.
Minpunten
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!
- Sector: Industriële automatisering
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Super Office My Experience
Beoordeeld op 8-4-2019
Pluspunten
I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.
Minpunten
It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.
- Sector: Public relations en communicatie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Moving to SuperOffice 8.5 from previous Superoffice Version
Beoordeeld op 23-4-2020
SO is a central part. We do several additional applications - using the database ids for persons, projects etc...
Pluspunten
Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.
Minpunten
I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".
- Sector: Olie en energie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Tool to increase your sales and make your life easier
Beoordeeld op 7-4-2019
Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers
Pluspunten
The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.
Minpunten
Thy way to sava end find documents can be approved
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
It takes time to get the most out of SuperOffice, but the many possibilities make it worth.
Beoordeeld op 12-6-2018
Pluspunten
The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.
Minpunten
We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great system to keep all business data in one place.
Beoordeeld op 14-6-2018
All commercial business data in one place. An internationally unified Customer Servcie experience.
Pluspunten
Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.
Minpunten
Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
So much more than a customer register
Beoordeeld op 18-12-2019
Pluspunten
It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.
Minpunten
There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
SuperOffice is a joy to work with
Beoordeeld op 2-4-2019
When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job.
Pluspunten
It is easy to use. You can find information fast. It is a pleasure to work with.
Minpunten
SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.
- Sector: Facilitaire diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Very user friendly CRM to support all main processes.
Beoordeeld op 22-10-2018
If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.
Pluspunten
The ability to have our contacts all in one place. Easy to work with for all people.
Minpunten
The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!
- Sector: Luchtvaart(maatschappijen)
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A few clicks a day makes your work saved and safe!
Beoordeeld op 18-12-2019
The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.
Pluspunten
Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.
Minpunten
Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.
- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
CRM software in the car-leasing business
Beoordeeld op 2-4-2019
Pluspunten
The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.
Minpunten
The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.
- Sector: Milieudiensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SuperOffice is the backbone of our company.
Beoordeeld op 13-11-2018
SuperOffice has a lot of experience with implementations, so they are really good in helping new customers to build up the application in your company.
Pluspunten
SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers.
Minpunten
I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Complete and powerful system to support all main processes
Beoordeeld op 20-6-2018
Better overview and storage of all activities and customer information
Pluspunten
Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.
Minpunten
Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Overall happy with SuperOffice
Beoordeeld op 2-4-2019
Pluspunten
It is userfriendly and support when needed is often quick and helpfull.
Minpunten
For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore .
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Unlike a previous system we tried, this software is reliable, clean, sharp, and intuitive to...
Beoordeeld op 21-6-2018
Pluspunten
The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.
Minpunten
It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.
- Sector: Groothandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Review SO Joke
Beoordeeld op 23-11-2018
You can use S.O. for your mailings or reports.
We cannot work without SuperOffice anymore.
Pluspunten
You have all the information about a customer or supplier in one program.
so all the information that you or your colleagues note is visible to everyone.
Minpunten
You are very depending of S.O. when you are used to it.
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Easy to use
Beoordeeld op 13-6-2018
Pluspunten
E-mail integration
Easy to use outside the office by using the pocket CRM app
E-marketing integration
Minpunten
Some things don't 100% fit the Dutch market
The integration between CRM en Customer Support needs improvement
The search feature still needs a % character
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
I have used SO since 2006 and brought me SO when I have changed jobs.
Beoordeeld op 4-7-2018
Support has not been good when moved from Sweden, but has improved lately
Pluspunten
It is easy to use and you can easily keep in touch with your customers and your prospects.
Minpunten
The Customer Support has not been good when it moved from Sweden, but has improved lately.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Good CRM system
Beoordeeld op 3-5-2019
Pluspunten
A lot of possibilities to store and search customer data in the system.
Minpunten
That you can't make a selection of all customer activities and documents in the same selection.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Go for SuperOffice
Beoordeeld op 13-6-2019
Pluspunten
The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily.
Minpunten
The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection.
That it is hard to search for your saved e-mails with just a Word.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Easy to use
Beoordeeld op 23-10-2018
Pluspunten
Using SuperOffice for 6years now and still happy with the easy way to use it
Minpunten
It woudl have been easier if there was a bigger preview window when hoovering over the activities
- Sector: Farmaceutica
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Superoffice CRM Review
Beoordeeld op 15-11-2018
CRM system with a lot of functions, making contracts,
Pluspunten
Fuctionality. layout, possibilities, connections and interface
Minpunten
Administrator functions who are not easaly to work with
- Sector: Machine- en installatiebouw
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
One of the most needed CRM software for small and medium sized companies
Beoordeeld op 15-4-2019
This CRM has helped us to gather and view the complete 360 degree view of customer data.
Pluspunten
24/7 customer support.
Various reporting options and integration features such as MS Office, Exchange.
I love the feature of scheduling tasks and reminders
Minpunten
Third party Integrations is bit complex.
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Marketing tool
Beoordeeld op 12-11-2019
Pluspunten
I like the selection process, that your database for mailings is dynamic and always updated
It's easy to evaluate the success rate of mailings
Minpunten
The functionality when creating a new mailing .e.g. when choosing a picture it often takes a few tries to get the size right.
The process of resending mailings to a new selection could be easier.