CartonCloud reviews

We have been using CartonCloud for over 18 months now and absolutely love the software. It is really easy to navigate. The CartonCloud team made the initial on-boarding seamless with great on-line training with a CartonCloud trainer which was easy to follow. The ongoing support from the technical team is amazing. If we have a query, we always receive a fast response/solution back within a few hours after sending. The team have been great to work with particularly [sensitive content hidden] in Integrations.

CartonCloud is perfect for our needs. We don't have any 'cons' to note. The system is well set up and covers everything we need for our 3pl clients. We love working on CartonCloud and highly recommend it to others looking for a great inventory management software.

Time Saver, our whole business in the palm of our hand - access 24/7. Easy to learn new things and making a difference daily in our business. Training with staff is fast and efficient.

Some of our customers require more details on invoices and descriptions what can't always be provided. But Carton Cloud always try to assist and find another way to assist us.

Ability to find integration solutions for all 3PL clients through direct API integration, parsers, or logins to let old-school clients enter their own orders. Also visible history logs for orders, products & invoices helps keep track of changes and updates to all aspects of the warehouse.

Amending stock on hand details can be unintuitive at times as system adjusts stock to 0 and adjusts in new product with updated details, invalidating old labels and making it hard to track stock.

The tutorials online with step by step are really user friendly and intuitive. And the "Ask Anything" box takes you right to the process.

As we are new to this software, we have not come across any real obstacles at this time.

Web based platform. Excellent and responsive customer service.

Occasional high level core finctionality constraints (rarely encourtered, and higher specialised to our business useage), sometimes goes into the Ideas Portal for future attention - would love a core functionality express development cability (paid for of course)

The easy of use, and the fact your customers can self service via the portal

I don't believe there is any feedback we have that is negative

Ease work load, automated billing.Easy to maintain and review rate cardsGreat reporting ability

Still learning all that this system has to offer

The system is easy to learn and easy to maintain.

The only issue is i can not make the site look like my own to a client. It is a generic look which would be better if could be customised.

Great support team that helped with setup, implementation, as well as tailored solutions. WMS is perfectly made to help solve 3PL and Warehousing industry headaches, for tracking, storing, invoicing and reporting.Cloud-based solution accessible from anywhere at any time.

Not completely self explanatory (need to work with their support team to learn how to use)More customization would be useful but Im sure this will come soon.

Web based software. Ease of use and easy integration. A complete knowledge base 2.0 (help documentation)Quick response and awesome guidance from Carton Cloud´s Implementation Manager.

Customized queries and/or customized automatic reports takes long time to develop. Also, it causes additional costs.

We are always looking for continual improvement in our business , and part of this was reviewing our Operating platform. Cartoncloud having been our choice to move forward with, has very clearly identified for us very positive changes to how we manage our Warehouse and Transport processes and allowed us to quickly take advantage of the efficiencies we can unlock within Cartoncloud as our new operating platform. Its easy to use for our team and been widely accepted by our customers/partners as a very positive way to improve the way we work together. We are very pleased with how we are progressing as we continue to embed the new processes in the business.

As with anything new, there are change elements your business has to adapt to, so moving from something we had been using for many yrs, and that our staff were completely used to, has had some challenges. We chose to be deliberate about the integration into our business, and perhaps would like to have made the changeover faster, but the progress has suited our own people and our customers, as we looked to mitigate any risks, and also reap the benefits of each part of Cartoncloud that we have 'switched-on' as we have progressed. We have worked very closely with Cartoncloud to make sure the changeover has happened smoothly and we have also shared ways that can assist our ability to adapt but also some ideas that could improve some areas of Cartoncloud based on our own experience.

The system is really easy to use and does everything you need it to with software updates always getting released it seems just to get better and even more functional, it was also very easy to set up and implement and we were off the ground and running straight away without any setbacks. The system is always very fast and smooth and never really has any issues which in the odd occasion something does happen it is fixed quite quickly.

If you have multiple warehouses or one customer with different sub businesses that is set up in CC as a different customer example would be a B2B and B2C(Online) , you couldn't transfer stock between them you would have to add the normal steps in of a Sales order then PO it into the other sub business which isn't very efficient.

The Warehouse functionality is so easy to use. Master data is quick and easy to setup, and to update. Being able to provide user permissions to upload data, e.g. PO and SO, is a major benefit in our 3PL warehouse. The system layout is easy to navigate, uncluttered and has all the functions we need, such as FIFO, FEFO, batch/lot control, ability to integrate RF scanning devices etc.

There is no pre-built integration either upstream or downstream. In the e-commerce space that we work in, having upstream integration to e-commerce platforms such as Shopify, Magento, Neto, Amazon, eBay, Netsuite etc. would be a huge help to get orders into the system. To ship orders, we use external carriers rather than a native fleet, so integration to major carriers like AusPost, StarTrack, DHL etc. that would allow us to manifest with those carriers and print labels within the WMS would be a time and cost saver for us. Setting up the our billing rules was fairly complex, and not particularly intuitive.

It is the best warehouse/transport management system available.

The only con is there isn`t any item level scanning available for the transport management system at the moment, however I do believe it is currently under development.

- The flexibility for a 3PL environment ( multiple customers, selective stock selections, Data collection etc)
- The customer login function provides all relevant information and prevents the need for countless emails / phone calls
- The simplicity of the automated invoicing and the data captured to generate those charges
- The "Quick Link" function to assist admin staff to enter SO's & PO's

The only component i dislike with the system is currently we don't use the TMS component, however the default screen is the consignments screen in which has no relevance in which we use the system for currently, If we had the ability to set our default preferences would assist immensely.

Despite offering a very wide breadth of capabilities, CartonCloud remains easy to use which is not always common with software like this. The team at CC are experienced in not just technology, but also the industry which means they can understand requirements and day to day operations.
Service from the team is always great and fast.

We have a few items on our wish list, but we know CC are constantly evolving their technology and investing heavily in development.

Easy to use, powerful features, 3PL ready, able to handle a small-medium, and extensive warehouses. Fenomenal handheld performance.

None so far and we have local customers and multinational organizations with big names.

Enables paperless national operation. All critical admin info is available at the click of a button, not from sorting through a filing cabinet. Errors are visibly obvious, as are inefficiencies.

Did take a few weeks to get our head around moving through the screens and where to find things. but we did skimp on the onboarding sessions, so no fault of theirs.

Ability and flexibility of dropping data and settings into excel for mass manipulation and upload back into CC.

Learning the ins and outs of features within CC is hard ot navigate solo. We needed a coach, in came [SENSITIVE CONTENT] for a health check and he has changed our business.

Very easy to navigate and use.
Customer service and integrations teams are excellent.
Has saved significantly reduced wages and invoicing hours.
Has improved work flow efficiencies through automation.

Some features are not yet available for us to use yet.

Everything. We run a transport business delivering around 800 consignments per week, we have 8 drivers on the road and thanks to Carton Cloud we have just myself in the office. It routes, it invoices, it sends PODs, it tracks stock , it nearly cooks you dinner! haha

If I had to pick something maybe the volume of clicks you need to do to get through each screen, ie approve / ok / yes / save before it lets you move to the next page

We can see our daily delivery routes from each state, schedule in pick ups and save POD's all from the same software. No need for the drivers to get copies of the invoice signed! All from a few clicks on the computer!

Some aspects of managing customers addresses, on forwarders etc could be a little bit more user friendly; however, the carton cloud team are always happy to help out!

The software is very easy to use and training is tailored to your own needs. Training sessions can be scheduled as often as you want or need. The Carton Cloud team is very open to new ideas and are constantly making improvements for ease of use.

Trying to get my suppliers to supply purchase orders/packing lists in a way that is compatible with Carton Cloud. Once i worked through that, it worked a treat!

Easy and logical interface that has the depth in complexity if required. Easily accessible and the reporting elements are well developed. Furthermore CC continue to add features that support our offerings to customers.

To date the product has met if not exceeded expectations. No significant problems or issues to report.

Relatively easy to use and has saved us time and money with automation of Sales orders into the system.

Accounting integration with Reckon online hosted , it does not integrate automatically.