CartonCloud reviews

Efficient, Reliable, Versatile, User-Friendly, Robust

One drawback I've noticed with the TMS & WMS software is that the API feels somewhat underdeveloped. While the system itself is robust, I have encountered limitations and inconsistencies when attempting to integrate it with other applications. Improvements in the API's functionality would enhance the software's overall versatility and expand its potential uses.

Ability to find integration solutions for all 3PL clients through direct API integration, parsers, or logins to let old-school clients enter their own orders. Also visible history logs for orders, products & invoices helps keep track of changes and updates to all aspects of the warehouse.

Amending stock on hand details can be unintuitive at times as system adjusts stock to 0 and adjusts in new product with updated details, invalidating old labels and making it hard to track stock.

We have been using CartonCloud for over 18 months now and absolutely love the software. It is really easy to navigate. The CartonCloud team made the initial on-boarding seamless with great on-line training with a CartonCloud trainer which was easy to follow. The ongoing support from the technical team is amazing. If we have a query, we always receive a fast response/solution back within a few hours after sending. The team have been great to work with particularly [sensitive content hidden] in Integrations.

CartonCloud is perfect for our needs. We don't have any 'cons' to note. The system is well set up and covers everything we need for our 3pl clients. We love working on CartonCloud and highly recommend it to others looking for a great inventory management software.

Easy to use with great and friendly customer support that don't speak in computer language.

The transport rate calculations doesn't have a feature that we require, it's not a big thing just means invoices need to be checked.

The tutorials online with step by step are really user friendly and intuitive. And the "Ask Anything" box takes you right to the process.

As we are new to this software, we have not come across any real obstacles at this time.

We are always looking for continual improvement in our business , and part of this was reviewing our Operating platform. Cartoncloud having been our choice to move forward with, has very clearly identified for us very positive changes to how we manage our Warehouse and Transport processes and allowed us to quickly take advantage of the efficiencies we can unlock within Cartoncloud as our new operating platform. Its easy to use for our team and been widely accepted by our customers/partners as a very positive way to improve the way we work together. We are very pleased with how we are progressing as we continue to embed the new processes in the business.

As with anything new, there are change elements your business has to adapt to, so moving from something we had been using for many yrs, and that our staff were completely used to, has had some challenges. We chose to be deliberate about the integration into our business, and perhaps would like to have made the changeover faster, but the progress has suited our own people and our customers, as we looked to mitigate any risks, and also reap the benefits of each part of Cartoncloud that we have 'switched-on' as we have progressed. We have worked very closely with Cartoncloud to make sure the changeover has happened smoothly and we have also shared ways that can assist our ability to adapt but also some ideas that could improve some areas of Cartoncloud based on our own experience.

The system is really easy to use and does everything you need it to with software updates always getting released it seems just to get better and even more functional, it was also very easy to set up and implement and we were off the ground and running straight away without any setbacks. The system is always very fast and smooth and never really has any issues which in the odd occasion something does happen it is fixed quite quickly.

If you have multiple warehouses or one customer with different sub businesses that is set up in CC as a different customer example would be a B2B and B2C(Online) , you couldn't transfer stock between them you would have to add the normal steps in of a Sales order then PO it into the other sub business which isn't very efficient.

It is the best warehouse/transport management system available.

The only con is there isn`t any item level scanning available for the transport management system at the moment, however I do believe it is currently under development.

Ability and flexibility of dropping data and settings into excel for mass manipulation and upload back into CC.

Learning the ins and outs of features within CC is hard ot navigate solo. We needed a coach, in came [SENSITIVE CONTENT] for a health check and he has changed our business.

Very easy to navigate and use.
Customer service and integrations teams are excellent.
Has saved significantly reduced wages and invoicing hours.
Has improved work flow efficiencies through automation.

Some features are not yet available for us to use yet.

Everything. We run a transport business delivering around 800 consignments per week, we have 8 drivers on the road and thanks to Carton Cloud we have just myself in the office. It routes, it invoices, it sends PODs, it tracks stock , it nearly cooks you dinner! haha

If I had to pick something maybe the volume of clicks you need to do to get through each screen, ie approve / ok / yes / save before it lets you move to the next page

We can see our daily delivery routes from each state, schedule in pick ups and save POD's all from the same software. No need for the drivers to get copies of the invoice signed! All from a few clicks on the computer!

Some aspects of managing customers addresses, on forwarders etc could be a little bit more user friendly; however, the carton cloud team are always happy to help out!

The software is very easy to use and training is tailored to your own needs. Training sessions can be scheduled as often as you want or need. The Carton Cloud team is very open to new ideas and are constantly making improvements for ease of use.

Trying to get my suppliers to supply purchase orders/packing lists in a way that is compatible with Carton Cloud. Once i worked through that, it worked a treat!