EngageBay CRM

Geïntegreerde verkoop- en marketingsoftware voor groeiende teams

Totaalscore

4,6 /5
(483)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,6/5
Gebruiksgemak
4,5/5
Klantenondersteuning
4,9/5

97%
heeft deze app aanbevolen
Sorteren op

483 reviews

Gideon
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Makkelijk in gebruik

Beoordeeld op 13-6-2022

Zeker een aanrader voor bedrijven om zelf aan de slag te gaan.

Pluspunten

Een betaalbaar alternatief waar alle functies die je nodig hebt als marketeer inzitten. De hulp is uitstekend, als je vragen hebt dan krijg je binnen een minuut antwoord.

Minpunten

Ik zou de landingspagina maker wat stakker willen zien. Nu kan nog wel eens dingen verschuiven omdat er geen magneet functie in zit waarmee het design in stand blijft.

Hafizah
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Everything under one roof

Beoordeeld op 10-8-2021

Pluspunten

EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project.

Minpunten

As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me.

Pierpaolo
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

I've tried it, but now it's our official automation platform...

Beoordeeld op 20-2-2020

I have tried other platforms, also spending a lot of money on assestment (hubspot, sharpspring, active campaign, etc...).

Some of them have too high prices, others don't seem to listen to the request for new features, still others the support is slow to respond.

In all the cases I tried something was missing: for EngageBay nothing is missing and the costs are very affordable (it also includes a free version to let my customers try the product).

Pluspunten

Quick and easy to use. All very easy.
It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

Minpunten

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap).

Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

Antwoord van EngageBay Vertalen naar het Nederlands

Thanks for the review and feedback Pierpaolo Villano.

Joshua
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

EngageBay is the best bang for your buck if you want to achieve great email results

Beoordeeld op 18-5-2023

Overall, I've thoroughly enjoyed using EngageBay. It has given us email results that I don't think could have been achieved on other platforms.

Pluspunten

There are creative ways of sending emails in EngageBay that have boosted our open rates to over 40%.

Minpunten

There needs to be more API functionality, especially when it comes to reporting email success

Overwogen alternatieven

ActiveCampaign

Redenen om over te stappen op EngageBay CRM

It was far less expensive
Olivia
Totaalscore
  • Sector: Human Resources
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Wonderful customer service

Beoordeeld op 6-4-2022

Pluspunten

The customer service is very good whenever there is a problem you can write in the chat and you will be helped.

Minpunten

Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.

Overwogen alternatieven

Vtiger CRM en Salesforce Sales Cloud

Redenen om over te stappen op EngageBay CRM

We were convinced by the demo-appointment
Alexander
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love This Software

Beoordeeld op 16-2-2023

Very easy and positive, support is very quick and helpful

Pluspunten

It has the best value for money. I use all features I need and still pay a relatively low free for that. I was actually searching for such CRM and after trying may CRM's Engage bay has all I need.

Minpunten

That I can't integrate messagner chats and have communication inside of the CRM

Mariano
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Using EngageBay for Work

Beoordeeld op 11-4-2023

Engagebay's work environment is very comfortable and the mobile app provides access to most of the features that the web app does.

Pluspunten

Engagebay offers free tools for everyday work. Do you have a product or service to offer? Engagebay puts at your disposal: contact management, marketing campaign, land pages, and chat.Promotional video templates and email sequences are extras for a free service.In addition, the paid features are more accessible than competing products.

Minpunten

The non-free options are enabled in the menus, they are not distinguished from the other options and the user may think that they already have those paid tools.

Hainzel Llanely
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Engagebay is the Best CRM

Beoordeeld op 17-4-2023

I recommended this to my boss and we are using Engagebay now

Pluspunten

You can compare this to Hubspot but 400% more affordable plus the customer service is 24 hours top notch! Also their page is so easy to use!

Minpunten

None. I just love Engagebay because of the functionality, customer service and price!

Overwogen alternatieven

Zapier

Redenen om voor EngageBay CRM te kiezen

Cheaper

Overgestapt van

HubSpot CRM

Redenen om over te stappen op EngageBay CRM

Customer service and price!
Simon
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great CRM Platform - Reasonable Pricing

Beoordeeld op 17-5-2023

Great customer service, easy to use and definitley less expensive than our previous CRM.

Pluspunten

Forms and email workflows are easy to set up and use!

Minpunten

The iframe for the forms makes the form unfold from top to bottom instead of just appear all at once.

Antwoord van EngageBay Vertalen naar het Nederlands

Hi Simon,

Thanks for your review. You may use the embed code for the form and add it to the page instead of adding it through an iframe. Please let us know if you need any further assistance.

Jenny
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great All-In-One solution

Beoordeeld op 12-5-2023

There are a few small details that could be improved, but this would happen naturally as customer base increases and demand for those cosmetic improvements rises.

Pluspunten

I think the excellent support team and speed of response and problem resolution. Overall, the software has very easy to use.

Minpunten

I think a knowledge library with videos would be good to have at hand.

Overwogen alternatieven

HubSpot Marketing Hub en Mailchimp

Redenen om over te stappen op EngageBay CRM

Cost, functionality, reviews. Mobility.
Artur
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Good bang for your buck - gets the right things done!

Beoordeeld op 23-5-2023

Pluspunten

Ease of use, low pricing, good functionality - good bang for the buck that gives you the full CRM suite for your marketing, sales and deal management!

Minpunten

There are some nitty-gritty details missing like Outlook plugin and list of contacts per company in clear tabular form.

Parminder
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Customer Support

Beoordeeld op 11-2-2022

We are able to manage our customers and prospects well. With automations and workflows we are able to set up drip campaign which keep lead warmer and help in conversions.
Email handling is very good, we are able to do email campaigns
We are also using ticketing tool for customer support.
Chat widget is good and used in our multiple sites.
Loved pop up and messages displayed on my different sites , intelligent control through engage bay. If two step pop up capturing phone number with country code and email is given would really solve our business problem and improve our whatsapp integration

Pluspunten

Found a very good customer support. My couple of issues were resolved realy fast appreciate same.
Easy to use tool, workflows and automations are easy to set up and very useful

Minpunten

Additional email purchase is very very expensive. Would love this tool and blindly recommend to all of my community if additional email purchase can be reduced.
One additional functionality which can be very useful for business can be scheduling a batch job to run workflow or automation on specific date and time or with specific frequency like daily or weekly.
In forms phone number field need to be improved - country code should be captured correctly associated with main phone number

Overwogen alternatieven

ConvertKit en ClickFunnels

Redenen om voor EngageBay CRM te kiezen

More functions and features - single crm tool with most features

Overgestapt van

Jira

Redenen om over te stappen op EngageBay CRM

Click funnels is very expensive - but landing pages are awesome will switch to click funnel for landing pages once I have budget Convertkit is very good for email marketing - but engagebay offers full crm solution which both product does not have. Engage bay email functionality is very expensive so will look for integration with convertkit in near future.
José Gabriel
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

An All-in-One Solution for Businesses - EngageBay

Beoordeeld op 20-1-2023

Overall, EngageBay is an excellent all-in-one solution for businesses. The comprehensive feature set makes it a great choice for both small and large businesses. The user interface is easy to use, and customer service is always available to help. The only downside is the cost, but for those who are willing to invest in it, EngageBay is definitely worth the price.

Pluspunten

EngageBay is an amazing all-in-one solution for businesses. It offers a comprehensive suite of features that are tailored for both small and large businesses. It has everything I need to manage customer relationships, marketing campaigns, and more. The user interface is easy to use and the customer support is always available to answer any questions I may have.

Minpunten

While EngageBay is a great all-in-one solution, it can be a bit expensive for some businesses. The pricing plans are quite comprehensive, but they can be a bit overwhelming for those who don't have an in-depth knowledge of online marketing tools. Additionally, some features require additional setup and configuration, which can be time-consuming.

David
Totaalscore
  • Sector: Medische apparatuur
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Value and Service

Beoordeeld op 30-9-2022

Pluspunten

It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.

Minpunten

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

Overwogen alternatieven

HubSpot Marketing Hub en Zoho CRM

Redenen om voor EngageBay CRM te kiezen

It did far more than Mailchimp for a similar price.

Overgestapt van

Mailchimp

Redenen om over te stappen op EngageBay CRM

Price, but also the initial experience of using their free account - which has a lot of features.
Hans
Totaalscore
  • Sector: Luxeartikelen en sieraden
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Our number-one-choice of CRM-systems

Beoordeeld op 27-12-2021

Engagebay is incredibly user friendly and offers an incredible amount of functions, with all of them having been implemented very well.
While other CRMs only offer sales functions for a high price, without further marketing campaign management, Engagebay does all that for a low price.

Pluspunten

- Smart and user-friendly interface
- Incredible functionality
- Highly cost effective
- Instant customer support
- Encompassing Marketing and Sales management, all in one
- Great storage capacity for contacts, images, etc.

Minpunten

Perhaps some optimization of contact management, other than that nothing really.

Overgestapt van

Pipedrive

Redenen om over te stappen op EngageBay CRM

Better functionality, fair price, more capacity
Bernadette
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Excellent Customer Service, Mostly Easy to Use

Beoordeeld op 23-9-2021

Pluspunten

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Minpunten

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

Overwogen alternatieven

HubSpot Marketing Hub

Redenen om voor EngageBay CRM te kiezen

Salesforce wasn't offering enough with their basic membership. EngageBay offers service, marketing and sales capabilities at a fraction of the cost. EngageBay is much more user-friendly and intuitive.

Overgestapt van

Salesforce Sales Cloud

Redenen om over te stappen op EngageBay CRM

More affordable for small business
Saurabh
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Outstanding Marketing Automation Platform

Beoordeeld op 20-1-2022

Overall, I will recommend Engagebay to all my colleagues in the marketing world. Simply outstanding tool. Its truly all in one marketing tool

Pluspunten

I love the marketing automation, landing pages, email broadcast feature of the tool. Above all, I love the pricing of the tool. Early-stage startups like us who have no marketing budget, but still want to initiate marketing will love it.

Minpunten

List management needs improvement. But, I am confident that they will improve it for sure.

Redenen om voor EngageBay CRM te kiezen

Zoho Campaigns is not good (simply put - its bad marketing tool). So, we looked alternative and switched to Engagebay, which served our needs

Overgestapt van

Zoho Campaigns

Redenen om over te stappen op EngageBay CRM

EngageBay is a cost-effective tool, simply put alternative to super expensive Hubspot
Murat Yasar
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great features with no cost and unbelievable effective and fast support

Beoordeeld op 4-8-2022

Pluspunten

Easy to deploy and use. Very fast and effective support. Additional requests are developed and issued bugs are fixed almost instantly. I have never seen this fast development capability before in any other software before.

Minpunten

It would require to develop some additional features for ticket management. But I am sure they would do that instantly after reporting. They have done that to my requests before within 1 day.

Overwogen alternatieven

Freshdesk

Redenen om voor EngageBay CRM te kiezen

Free version was very limited. Engagebay provides much more function in its free version.

Overgestapt van

Freshdesk

Redenen om over te stappen op EngageBay CRM

ngagebay provides much more function in its free version.
Kamran
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Its really an alternative to HubSpot and Agile CR<

Beoordeeld op 20-10-2021

It has been a great experience and i onboarding is super easy.

Pluspunten

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while.

Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost.

When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost.

I would highly recommend EngageBay to use.

Minpunten

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

Onur Kutlu
Totaalscore
  • Sector: Import en export
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Very intuitive, complete email marketing tool with a perfect support

Beoordeeld op 23-3-2023

So far so good. It's value for money. Very intuitive, complete tool with perfect support.

Pluspunten

We use EngageBay for Email Marketing only. For the last 3 years, we have been using Mailchimp and Mailerlite. And we run very extensive, very well-segmented email campaigns. EngageBay is a very easy-to-use tool. Very intuitive. It has all the features you can expect from an email marketing tool. And they have the BEST EVER support I have seen. Super fast, always available.

Minpunten

There are some basic functions missing, like searching and filtering campaigns. But once we share these requests, the team puts those requests into their product roadmap.

Overwogen alternatieven

Zoho Campaigns, Brevo en SendGrid

Overgestapt van

MailerLite en Mailchimp

Redenen om over te stappen op EngageBay CRM

Better features and better price
Kevin
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Excellent CRM and Marketing Tool for the Price Point

Beoordeeld op 7-12-2022

Overall, this is a really great bang for the buck. We have automated multiple product pipelines using their built in tools while using it to manage leads, deal tracks, email marketing, SMS marketing, and more.

Pluspunten

The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well!

Minpunten

If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would).

Overwogen alternatieven

HubSpot CRM

Redenen om over te stappen op EngageBay CRM

Price was waaaayyyy better.
Evan
Totaalscore
  • Sector: E-learning
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

All the features at an unbeatable price!

Beoordeeld op 17-3-2023

Pluspunten

EngageBay is very intuitive to use and has all the tools of other CRMs that cost 10x as much. They are always available and have been very helpful with every question we have asked.

Minpunten

Understanding which features were included in the different plans was a bit confusing at first.

Leonie
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Features for a Great Price Point

Beoordeeld op 15-10-2021

As a solopreneur, I am able to run a mid size business very cost effectively and efficiently while being able to keep up the contact and communication with clients and prospects.

Pluspunten

I like that I can streamline and automate repetitive tasks and processes which saves time and effort. Love the integration with WordPress and the other apps that can be integrated. I use the CRM, Marketing Automation, Workflow Automation, Appointment/Calendar Management.

Minpunten

I believe the Landing Page builder is not of the quality that is required and needs some work, particularly around ease of use and responsive design. It works - but could be a lot better
I also think the same about the Newsletter design.
Would love to have a Quiz feature or more complex form capability.

Eliza
Totaalscore
  • Sector: Machinebouw
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

EngageBay Review

Beoordeeld op 10-3-2023

I am impressed with EngageBay and will continue to use the platform.

Pluspunten

EngageBay is an all-in-one platform that offers a variety of features such as email marketing, CRM, and automation.

Minpunten

The customer service can be improved, as some representatives come across as rude or arrogant.

Ivan
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best Cost/Benefit in the market today + Great support

Beoordeeld op 22-6-2022

We were on the market for a solution that could help us bring email marketing and customer success together. I tried pretty much everything on the market with a free trial, and EngageBay was easily the best in terms of number of features and price.

Support is pretty good. I've contacted them many (many) times, and I don't think I had had to wait more than 2 minutes to hear back from them. And they are always friendly and helpful.

Pluspunten

- Workflows and automations are top notch.
- All the different communication channels (Chat, Pop-up, Form, Push Notifcation).
- Sales/lead funnel is pretty flexible
- Integration and implementation were super easy.
- Unlimited contacts.
- Integration with Twilio, and other services.
- Price.
- Great support.

Minpunten

- Landing Page builder lacks some important features in terms of layout design and possibility of integration with Analytics or GTM.
- Live Chat trigger rules are limited, which can be a problem specially for multi-language support.
- Having to purchase extra credits in order to use my own email service.