Healthie reviews

The ability to do everything I need to run a successful business in one platform is AMAZING. I was scared to start my own private practice because I didnt know how I was going to be able to do billing, paperwork, and organize myself, and set myself apart from other RDs - Healthie helps me do all of that and more!!!

The app is a little buggy sometimes, it quits and can be hard to respond in at times. The messages piece can be very slow. But the website portal has not let me down it is easy to manage and my clients really enjoy posting and utilizing it's features!

The system is super user friendly. It is a quick and easy format to communicate with patients.

Nothing it was a really great system. No complaints

Chatting with patients I liked the most with this system

No option to send e-prescriptions is a problem

User friendly feel and functions. Simple clean design.

Customizations; I like to be able to customize more features / reports.

I like the ability to create forms and intake flows for my patients. It is also very helpful to be able to separate new and existing patients, send different handouts, recipes, forms to complete, etc.

That it does not have a way for my patients to track macros (such as MyFitness Pal) within the interface.

-Easy to use
-Great video chats
-Great text-based chats
-Perfect for talking to a doctor, without going in to see a doctor!

-Really, nothing to complain about, it made visiting my nutritionist so much easier!

It is fairly easy to use for the client and for myself. Easy to plug in information. Set up to be ready to go. Better than something I could have created myself. I really like that the clients can input their own credit card numbers with out going though me.

There are some glitches that are being worked out. I would like to have a part that analyzes the clients food intake values.

I love the customization abilities. The ability to make your own intake forms and charting forms is a great function. I also really like that the HIPAA form was prepared for us.

I don't like that when you bill a person it shows up on their bank statement as Healthie. I wish I could customize it to say my practice name. I'd also really like to post the client packages to my website without the prices showing up.

I like that Healthie has a lot of automation features and makes client management easier.

If you're a growing business, Healthie gets expensive quickly. I just added our third practitioner, which was a surprise that it would add $50/month ($600 year) and we're now up to $200/month ($2400 year). For a small business with independent contractors, that's a lot of money and I don't feel like what Healthie provides is worth it.

The calendar is not intuitive, admin settings are not all-inclusive, and we still have so many questions. Some of our questions have been answered by 1:1 calls with our account managers, and some have been through the help desk, but neither option are very adept at explaining solutions in a thorough way to someone just learning the system.

One issue that I was told was a special option that could be done through the help desk took 7 emails from me to get it set up and now it looks terrible - not at all how it was described to me. It's frustrating.

The constumer support is by far #1 reason why I love Healthie. They are always there with quick answers to questions and from my experience, are quick on the draw to fix bugs and make new updates! The second most important reason why I love Healthie is that it covers all of the needs of my coaching business from payments and programs to scheduling and document signing.

I am dying for Programs to be updated. The clients needs to be able to see a spine of the whole program. There needs to be more flexibility in editing modules. Modules should be listed as "Module 1" rather than "Day 1" as it is confusing for the client. I would also love for the app to be more comprehensive and programs be available on the app. It would also be great to be able to integrate email marketing into this system.

Everything in one place- charting, billing,client goals, app for meal tracking for clients, etc.

Took a little time to get used to using, but that would be the same for all companies. Staff was so helpful and answered all my questions in a timely manner. The staff always takes improvement suggestions as well and implements changes to update the software periodically.

I love that I am able to run my practice when I'm on the go by using the mobile Healthie app. Everything I need to run my business is within this platform (i.e., intake paperwork, charting, billing, messaging, appointment calendar, videoconferencing, etc.). My clients absolutely love the chat and photo food journaling features. They also love that all information entered into the system is secure.

Sometimes the videoconference feature does not work on my desktop (i.e., I cannot hear the client, or vice versa), however, I am able to switch to using my cell phone to complete the session.

I like that this software is easy to use and easy to explain to clients how to use the different functions and navigating the platform.

I don't think there is anything that I currently like least about the platform, it is a huge improvement from the previous platform that I was using.

Easy to navigate for practitioners and patients. I love how you can customize forms and give patients access to different levels of support/care. My newest favorite thing about Get Healthie is that my monthly follow up charting automatically pulls over my notes from the last appointment so I can see what we talked about without having to swap between screens.

The ONLY minor dislike I have is that it must be a data heavy program because it can run very slow from time to time. The most recent update did increase the speed a bit though!

It can be used easily and intuitively, you don't need to be an expert, and you can use it from the phone comfortably, it has excellent tools and offers webinars and blog posts that are really useful to their subscribers, it allows the ideal communication between the nutritionist and his patient.
Their customer support is is friendly and attentive.

The software is a bit heavy and sometimes has some errors that don't allow you to carry out the actions properly. It's expensive.

I like how many features it has and how it incorporates a lot of systems into one software. I like how it allows people to keep track of their own journaling and logging, no more paper work to keep track of.

I wish the calendar had more options almost like calendly or schedule once. I wish there was more guidance for patients on how to use the app when they get started and log in.

The customer service and ability to have everything integrated into one platform. I love the journal that allows clients to easily log everything

It does take some time to get use to and figure out exactly how to navigate everything. Sometimes I wish the way you upload an already created document was easier and can be done without asking for support

I love how user-friendly the platform is, and I love just how many features there are -- billing, telehealth video, food journaling, client communication, etc. It's really comprehensive and amazing to have everything that I need in one place.

It took me a little while to understand just how everything worked, since there is so much that the EHR offers.

Seemed visually appealing and easy to use.

Customer service was slow. I had various issues and received only emails with step by step instructions which took long to try to decipher. It wasn't until I decided to cancel that they tried setting up a call. Unreasonable cancellation policies. When you compare to other platforms they are actually quite expensive and offer less (for an MD). Might be fine for others.

I really like Healthie I love that this company really cares about their customers and their experience

I initially didn't like the older software but it was easy to use. However the software has been updated no complaints

It saves me time on administrative tasks and makes billing very easy. I like the programs intuitive nature and ease of use. It's also attractive to customers due to the colors, graphics and design used throughout the website.

Requires time to set up existing patients in the program. Not all my eating disordered patients want to use the journaling interface.