BeyondTrust Remote Support reviews

easy to use for end user who are not tech savvy

licensing can be pricey and need users within our team to log off

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Different types of connections have different abilities, which can cause problems.

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far.

i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface and i like that

sometimes the application hugs while using it and the customer technical team may delay responding to your concern

i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use

The application is doing well for me the only issues is that its more expensive for small business to use and customer team are not supportive

The application has a good user interface, I like the intelligent identity threat detection of the software

The application is very hard to initiate it for use in short it's difficult to use this needs to be addressed even support team is not good

Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.

The UI looks outdated and needs improvement.

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

I do have anything that is negative with BeyondTrust.

The one click remote session can be taken through BeyondTrust. The files can be share seamlessly and provides the security support. Provides excellent customization.

I haven't found anything to dislike about BeyondTrust. It provides support on all the OS platforms.

The BeyondTrust supports mantri features which are really helpful for the knowledge transfer and development. Screen sharing, Remote accessibility, File sharing are the top features. Offers security for remote access.

I don't find anything for disliking BeyondTrust. It is powerful and efficient tool for accessing remote servers.

Screen sharing is pretty cool, because you are able to see what is wrong with your computer

Maybe the alerts/Escaltion. I don’t use it often.

Easy to access and use. Being an Digital Marketing Executive It Helps Me in All kind of ways. It Helps Me to solve all my software related issues without any discomfort.

It Takes longer time to initiate sometimes, so being patience is the keys, solving hardware problem is not possible so all in all it can solve all your software problems.

I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue.

There is nothing that I didn't like. I haven't used all of the features yet so there may be more feedback once I have.

It makes troubleshooting remote desktops easy and very smooth controls.

Controls are limited however there is no major con.

We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also

There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve

It's an interesting remote support software with bold new ways of tackling help-desk issues.

Could do with a better design for the future.

Very user friendly main interface.You can lock the control at any time.

Sometimes the video quality is not clear.

You can switch between screens.Almost no delay between computers.

Needs a good internet connection for better quality.

I have several things I liked about this software. First was easy of use, it was very intuitive. Second the support was always immediate, I never once had to wait for someone to be on the other side to assist me. I used the software weekly to navigate multiple systems and their issues. Lastly I liked the amount of knowledge that the techs had that were assisting me with my systems.

I do not have any cons about this software. Top notch.

- Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers
- I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard.
- Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly.
- Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. They are professional and well-trained
- Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same.

- As a purchaser of a Bomgar appliance, you still need support for the hidden back-end of the appliance. One deployment of this solution, we ordered two virtual servers, I believe at different times. As such, the hidden linux back-end of the software were inherently not exactly the same build configuration, and we discovered this during an upgrade of the software version and they reacted different to the upgrades. This was an unexpected setback, however, to the credit of support they were professional and prompt with their diagnosis and provided tailored update packages to finish the upgrade.
- There are lots of free solutions that can work for remoting into endpoints and providing support remote for endpoint users these days, which may make the value of Bomgar less desirable due to cost of appliances, annual license renewals and upfront license costs, depending on the budget. If you can afford it, it's worth the money for quality of the product and its features.

The software integrated nicely with what we were already using.

Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help.