IT Glue reviews

Totaalscore
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297 reviews

- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing Information Storage
Beoordeeld op 3-3-2024
Amazing software and everyone from our company that used IT Glue are amazed.
Amazing software and everyone from our company that used IT Glue are amazed.
Pluspunten
Easy to use and able to link in other IT tools like Connectwise
Minpunten
nothing, until now ITGlue is the perfect storage for all information about my everyday work
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
IT Glue Review
Beoordeeld op 21-2-2024
Pluspunten
It is a great product that does exactly what it is supposed to do and integrates with all our other utilities.
Minpunten
It logs us out of the browser too often when we are idle.

- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Why I left the ITGlue family
Beoordeeld op 19-5-2023
In the long run, I believe ITGlue was not a good partner for us
In the long run, I believe ITGlue was not a good partner for us
Pluspunten
In the beginning, it really forced upon us a culture of creating useful documentation.
Minpunten
ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories.
- Sector: Computer- en netwerkbeveiliging
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Works as described.
Beoordeeld op 22-11-2024
It works as a shared data repository and can be available for customer access also.
It works as a shared data repository and can be available for customer access also.
Pluspunten
Central location for all important shared data.
Minpunten
The mobile app is not fully functional. Documents are not available.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
ITGlue Review
Beoordeeld op 7-11-2023
Pluspunten
I like that there are lots of integrations.
Minpunten
I don't have anything that I don't like about ITGlue.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
All In One IT Management Tool Kit
Beoordeeld op 22-8-2023
Use this product 100's of times per day. If information isn't in IT Glue, we add it.
Use this product 100's of times per day. If information isn't in IT Glue, we add it.
Pluspunten
Best feature is ability to compartmentalize items per client yet be able to quickly and easily pull them up.
Minpunten
Haven't been able to find a diffinitave negative at this time.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Blah, blah, blah... IT Glue... blah, blah, blah
Beoordeeld op 22-8-2023
again, overall it's been great. No significant downtimes or outages, yet. that was the biggest...
again, overall it's been great. No significant downtimes or outages, yet. that was the biggest problem w/ PP - that, and they'd lose our documentation from time to time.
Pluspunten
I generally like the overall ease of use of IT Glue. I like also that I can open several customers in different browser tabs so as to effectively work on several devices at one time. I copy/paste passwords from IT Glue a lot because I'm running updates on servers/devices at night on weekends and, unlike PassPortal, i can open multiple customers and still copy/paste the correct passwords where needed. the other product would mix passwords, etc. Searching documentation is also a breeze in IT Glue.
Minpunten
One thing I liked about PassPortal (our previous tool) was that we'd implemented a password plugin into ConnectWise ScreenConnect. I know IT Glue offers something along those lines but my company has yet to implement it. Not really a negative for IT Glue - more my company.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Asset Management System I've Used
Beoordeeld op 18-5-2023
IT Glue solves many problems for us daily. It primary use for us is Password and Asset management....
IT Glue solves many problems for us daily. It primary use for us is Password and Asset management. Without IT Glue we would have no single place to go when searching for information on our clients, their locations, users, ISPs, telcos, servers, firewalls, etc. IT Glue houses all of the critical information that keeps ours and our client's business running.
Pluspunten
IT Glue is an excellent platform that is easy to use and quite customizable. Most importantly, it is fast and reliable. We have experienced very few outages over the years with ITG and with their automated offline backup, we were able to continue operations with minimal impact.
Minpunten
While one of it's strengths, the simplicity of ITG can also be a weakness. I would like to see more controls implemented in user permissions and access. As well, it would be great to be able to toggle certain features on/off completely if they are not used.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fantastic tool
Beoordeeld op 5-9-2024
This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets...
This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.
Pluspunten
- All the info for an organization is in one place
- Easy to train up new team members and make them seem like level 1.5 or 2 right out the gate
- Easy to find where to add new data
- Accessible from anywhere
- Integrations
Minpunten
- Outages take our entire business offline due to the passwords being locked up. Happily, they are rare.
- Kaseya support is frequently unhelpful and difficult. Fortunately, this tool is pretty self-explanatory and requires little support.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
A Significant Timesaver, with amazing Organization tools and Flexible UI
Beoordeeld op 16-9-2024
My Overall experience with IT Glue was amazing. Getting things done Quicker, Easier and the Best...
My Overall experience with IT Glue was amazing. Getting things done Quicker, Easier and the Best part: It's all organized, within just a couple of click really. The Integration support also makes things significantly easier. So overall, amazing really
Pluspunten
Simplicity. It's simple and easy to get around. I really love the Quick Search Keys like Q for Quick Search in whatever site you are on. It's really a very-very noticable timesaver. I also like the Intergrations you can have with iT-Glue, like NinjaOne, which is very nice to have on hand.
Minpunten
The Mobile App. The Mobile app UI feels a little to cluttered. I think the Desktop Website UI would be a better fit overall. I know the app allows that, but i still don't like how it works.
What i also don't like, is that you can't stay logged in. Would be nice to get an option with "Remember me for 30/14/7 Days", without needing to log in again. I get that it's for security, but i really would just like to have the option.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
IT Glue Review
Beoordeeld op 13-8-2024
My experience with IT Glue is great. Easy to use and easy to access.
My experience with IT Glue is great. Easy to use and easy to access.
Pluspunten
All of the information is easy to access and can be used with datto.
Minpunten
At the moment there is nothing that I dislike about IT Glue
- Sector: Computer- en netwerkbeveiliging
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great platform
Beoordeeld op 14-5-2024
ITGlue is a fantastic tool that we truly haven't had many issues with. We are an MSP, so we rely on...
ITGlue is a fantastic tool that we truly haven't had many issues with. We are an MSP, so we rely on the platform for keeping device configs, passwords, user docuemtnation, company SOPs etc for each and every client. Its really easy to find everything, update and share. It also integrates with a lot of the other Kaseya / Datto products, so this combined it all into an 'almost' single pane of glass.
Pluspunten
Its a straightforward interface, easy to navigate and update. Every aspects can be secured and shared with only those who need access.
Minpunten
Support is OK, could be better in terms of knowledge and speed of resolutions
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Glue-ing IT together
Beoordeeld op 14-5-2024
Really good - consistent documentation templates are available, standardising customer info for the...
Really good - consistent documentation templates are available, standardising customer info for the engineering and service teams.
Pluspunten
Brings all the critical info together into intuitive and easy-to-use screen.
Easy to setup users.
Integrates well with the suite of products.
Minpunten
Little bit tricky to configure the customers into groups when they require higher authorisation of staff accessing the information.
MyGlue pricing is quite high.
- Sector: Detailhandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
What your IT department has been missing.
Beoordeeld op 17-11-2023
This chanced the game for my company. Tech could easily find the information they need to fix an...
This chanced the game for my company. Tech could easily find the information they need to fix an issue as well as find problem equipment and replace them before they took down any of our services.
Pluspunten
This program can take your whole knowledge base and still have room to add more. It also integrates into many of the RMA to give you a detailed note of your assets to make it easier to see patterns and issues.
Then there are the several tools IT Glue has to find the data you have stored in a fast and efficient way. The flow is just something words cannot explain.
Minpunten
I do not have any. IT Glue does what it claims to do and does it well.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
IT Glue Is a Reliable IT Documentation Software
Beoordeeld op 1-5-2024
Pluspunten
This IT documentation system has been so reliable.
I like the efficient features of IT Glue.
Minpunten
No cons about IT Glue.
IT Glue has amazing features.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great Tool
Beoordeeld op 5-8-2023
My general experience is Good. I dont use ITG too much but when I use it, it's useful. It's nice to...
My general experience is Good. I dont use ITG too much but when I use it, it's useful. It's nice to have all the info in one place.
Pluspunten
It's easy to learn how to use and it's a complete tool to have our SOPs/Documentation/Vendor Info in the same place.
Minpunten
Some information is not easy to find and it difficults getting the right document/information
- Sector: Computernetwerken
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Single pane of glass for documentation
Beoordeeld op 10-8-2023
We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking...
We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform.
Pluspunten
IT Glue allows us to have a single pane of glass for all of our client documentation needs. It integrates with many 3rd party utilities which automates the documentation process for us which save times and also makes us more efficient.
Minpunten
Only negative is I wish the import documents supported more types instead of having to convert everything during upload
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Simple Knowledgebase management
Beoordeeld op 21-2-2024
Pluspunten
Simple and lightweight. Page loading is fast so it does not feel like a pain while working through IT Glue
Minpunten
Search sometimes breaks and does not give intended results though I know what I am searching is in it.
- Sector: Computer- en netwerkbeveiliging
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best IT Doc Mgmt Tool
Beoordeeld op 2-3-2024
Very positive and not really anything negative to say. Been using for 6 years in my own business...
Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total.
Pluspunten
I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas.
Minpunten
Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great product & easy to use!
Beoordeeld op 5-9-2024
Its great and easy to use and has a lot of room for detailed documentation for everything you need.
Its great and easy to use and has a lot of room for detailed documentation for everything you need.
Pluspunten
IT Glue is awesome for documentation. Especially for me as part of a managed service provider. Its well organized and you can easily look up passwords for every customer you might need.
Minpunten
I used IT Glue for over a month now but cant talk about any major flaws because there are none as far as i can tell.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
IT Glue does for documentation what PowerShell does for scripting
Beoordeeld op 5-9-2024
I have only been using it for a few months but so far it is a great time saver and best way to pull...
I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location.
Pluspunten
The ability to search for anything from anywhere.
Minpunten
The built-in document editor takes a bit to get used to and it does not always do the best job of converting Word documents.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Secure and Organized
Beoordeeld op 28-7-2023
Overall ITglue has been a great asset for our organization and plan to use for years to come.
Overall ITglue has been a great asset for our organization and plan to use for years to come.
Pluspunten
Searchable, organized and secure - ITGlue allows our team to maximize their knowledge and keep our clients happy.
Minpunten
Unexpected downtime. Otherwise duplicate management would be helpful.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
MSP Use Case for IT Glue
Beoordeeld op 28-7-2023
Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes...
Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.
Pluspunten
It allows us to have an easy to access central location for all of our documentation, across all of our clients and prospective clients. Staff understand how to pull value from this tool with minimal training.
Minpunten
There are features within IT Glue that are well thought out, but perhaps not applicable specifically to our workflows. It can be a challenge to understand how to use these features in the best way as there's not really a "This is best practice" approach for these items.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
IT Glue - Putting the IT in "It Just Works!"
Beoordeeld op 22-5-2023
Phenomenal. The search feature among folders may sound harsh, but that is truly the ONLY gripe I...
Phenomenal. The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue. I never heard of it before I started using it, but now I don't think I will be able to work anywhere else without it. It is that important to my daily workflow.
Pluspunten
The encrypted password storage and the features of this storage are impeccable. Truly couldn't ask for a more efficient and easier-to-user tool that makes my organization's work processes significantly easier to manage. The search functions among tenants and passwords make using this tool necessary, rather than "just another option amongst all the other password storage software."
Minpunten
I've mentioned it previously in my review, but I will mention it again here. Searching Documents by their name/title - specifically if those documents are within folders for organizational use - is next to impossible. Since the search function is so key to the ease and efficiencies we have found by using this product, the fact that folders complicate this feature has forced us to remove any and all folders. Why spend time paging through folders trying to remember what categorical property we assigned it, when we can use the search bar and narrow the options down to 10 or less options?
- Sector: Restaurants
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
ITGlue Dependability
Beoordeeld op 22-8-2023
Our team depends on ITGlue for assisting customers; overall, very easy to use and quickly access...
Our team depends on ITGlue for assisting customers; overall, very easy to use and quickly access needed documents and configurations.
Pluspunten
The ability to easily access records for hundreds of endpoints is pivotal to providing dependable, friendly support to our customers!
Minpunten
The search feature for ITGlue is still lacking - the results are often hard to populate in a helpful manner, based on search terms.