MYR POS reviews

- The very easy to use and very simple to look at interface.
- The round-the-clock reliability.
- The Clover-Flex integration.
- The top-notch technical support.

In hindsight, we only wish we would have found this solution sooner.

- The built from the ground up focus on QSR franchises.
- The easy to use Koomi interface (which saves tremendously on training costs).
- The detailed and insightful reporting.
- The rapid turn around time on special requests and modifications to the software.
- The stellar technical support.
- The integration with the Clover Flex Terminal.

That we as an organization did not find and implement Koomi sooner.

cms is easy to use. its locally made. i feel like it's a small startup in a competetive market

lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service

The Support and that it’s paperless when sending orders to kitchen or bar

The disconnecting of the Koomi and Clover integration

There is no liquor tax

No photos for categories

No option for mandatory prompts when entering items

- Whenever I have a question, the customer support replies fast
- User friendly, we can get occasional users to use the software within minutes
- Menus are easy to change
- We had no problems with the software unlike with our previous provider.

- As our bar services need to be fast, opening and closing a ticket sometimes seem long for us.

We use this software daily and we love how easy it is to train our employees. Given it follows the same model as an app, there is relatively no problem being proficient by the end of the first shift.
The integrations are great with Piecemeal, Uber & Quickbooks.. it takes a lot of human error out of the business.
We love the online ordering & the ease of use for both the customer and the business.
Overall we love this software and wouldn't consider changing for anything!

We do not like that we do not have an app on our phone to quickly check sales or make changes. Logging in through the web browser feels clunky and not up to today's norms for online POS.

Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine).

This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want.

I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!

No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!

The product is very easy to use and has great functionality. The team at MYR is extremely helpful and always willing to help.

Would like to see this in the app store as well as sometime it is hard to get guests to download to their device.

Its accessible from my phone. Has gotten easier to train staff on screen layout.

When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.

Quite easy to navigate and user friendly

Colour coded section would be great for more visual references
Back office, easier tally of multiple location

I like that it is easy to use. Also really easy to add pop up items and temporary specials. I can do it from home and it automatically updates in store for my staff.

I would have liked to be able to charge a 3rd tax for our resort.

Simplified programming
Ease to produce several types of reports
Good tech support

Unable to customize (colour code) item buttons of place them in specific order on screens
Several updates
Limited options to pay for the koomi service (They only accept credit cards)

Its great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.

Not the best for analytics, would like to be able to customize my daily report.

It’s easy and simple to use, new employees pick it up right away. It’s very efficient and speeds up transactions. It’s extremely reliable. Customer service is a phone call away. It’s a perfect situation.

Nothing really.. I have no complaints.

You get a software with all the abilities you need for a cash register in a small shop at a perfect price.

Would like to be able to add more colors so that it's easier to find items on the menu.

Ease of use, iPad based, super fast tech support

Sometimes the tech support picks up the call from a cell phone with poor sound quality

Super Simple, No Frills, Easy to view dashboard and get reports.

I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too.

Easy to use. Good. Takes less spaces since it's an iPad.

No features for groups reservation to add service fee extras.

Easy to setup
Easy to implement
Easy to add/modify/delete entries

Would like to see sale of total items somewhere on the pos and not just in the application

I like the fact that this software was tailored specifically to coffee shops. They understand my business and make the system very user friendly.

I haven’t really found a feature I dislike it or anything essential missing.

As we are not a restaurant, I could not speak about certain features which we don't need, but Koomi is very easy to use and can be useful for every kind of shop.

Support and tips could be more detailed on the website.

Easy to use, easy to implement and vert straightforward training to use software

Very small company, not many transactions

In general, Koomi is very easy to operate and get used to.

Reporting system sometimes can be confusing.

User friendly , works fast. Since starting with Koomi we haven’t encountered any problems so far , it’s been a smooth transition. I would recommend.

Nothing really comes to mind because it is doing the job that it’s supposed to do.

Easy-to-use, especially in the restaurant industry where the employee turnover, is high, the system needs to be simple to use and this is what Koomi offers. Plus the opportunity to have a dedicated mobile app for my coffee shop is a huge must.

There are some leak of integrations but the team is really pushing integration with various software on the market.