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96 reviews
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Koomi is the best POS for Quick Service Restaurants
Beoordeeld op 12-9-2020
It has been an excellent overall experience and we look forward to using Koomi into the future.
Pluspunten
- The very easy to use and very simple to look at interface.
- The round-the-clock reliability.
- The Clover-Flex integration.
- The top-notch technical support.
Minpunten
In hindsight, we only wish we would have found this solution sooner.
Overwogen alternatieven
Revel SystemsRedenen om over te stappen op MYR POS
Koomi offered superior functionality and value than its competitors and did it on the relatively inexpensive and reliable iOS platform.- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Koomi is purpose built for QSRs
Beoordeeld op 18-11-2019
Fantastic.
Pluspunten
- The built from the ground up focus on QSR franchises.
- The easy to use Koomi interface (which saves tremendously on training costs).
- The detailed and insightful reporting.
- The rapid turn around time on special requests and modifications to the software.
- The stellar technical support.
- The integration with the Clover Flex Terminal.
Minpunten
That we as an organization did not find and implement Koomi sooner.
- Sector: Restaurants
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
not ready for the public
Beoordeeld op 16-11-2018
It's ok. I know it can't be for every individual demands of customers, but if the cms and app were more open to customization features on the client side, it would really help. The fact that it's a pretty closed system is a big thumbs down. The simplicity is acceptable and nonetheless a good app. Just hoping for more for the pricing. i feel just hiring a backend dev for a one off system would be just as expensive but with more features.
Also, customer service is horrible. No answer to emails.
Pluspunten
cms is easy to use. its locally made. i feel like it's a small startup in a competetive market
Minpunten
lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Koomi POS review
Beoordeeld op 7-6-2019
My over all experience is very good
Pluspunten
The Support and that it’s paperless when sending orders to kitchen or bar
Minpunten
The disconnecting of the Koomi and Clover integration
There is no liquor tax
No photos for categories
No option for mandatory prompts when entering items
Overwogen alternatieven
Square Point of SaleRedenen om over te stappen op MYR POS
It’s paperless when running multiple iPads for kitchen and bar Support is five star- Sector: Entertainment
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Intuitive, and good customer support.
Beoordeeld op 13-11-2019
- Easy to use so we can learn others to use it rapidly
- The whole menu appears on the screen so we can have a fast service
- Faster service than we could do before
Pluspunten
- Whenever I have a question, the customer support replies fast
- User friendly, we can get occasional users to use the software within minutes
- Menus are easy to change
- We had no problems with the software unlike with our previous provider.
Minpunten
- As our bar services need to be fast, opening and closing a ticket sometimes seem long for us.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
MYR has it all
Beoordeeld op 5-7-2022
Overall this is a great tool for our business! From setup to customer service we would recommend it to anyone!
Pluspunten
We use this software daily and we love how easy it is to train our employees. Given it follows the same model as an app, there is relatively no problem being proficient by the end of the first shift.
The integrations are great with Piecemeal, Uber & Quickbooks.. it takes a lot of human error out of the business.
We love the online ordering & the ease of use for both the customer and the business.
Overall we love this software and wouldn't consider changing for anything!
Minpunten
We do not like that we do not have an app on our phone to quickly check sales or make changes. Logging in through the web browser feels clunky and not up to today's norms for online POS.
Overwogen alternatieven
Toast POS- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Koomi is speeding you to market!
Beoordeeld op 23-1-2019
Koomi app is one of our key partners! Koomi's team is right over the phone with me as soon as I need it. We are always welcome to share ideas, to report observation on little details to push further (development) and even to ask for features to come!
It just make my business management such easy and fun, day-after-day!
Pluspunten
Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine).
This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want.
I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!
Minpunten
No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great POS Provider
Beoordeeld op 2-6-2022
Pluspunten
The product is very easy to use and has great functionality. The team at MYR is extremely helpful and always willing to help.
Minpunten
Would like to see this in the app store as well as sometime it is hard to get guests to download to their device.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Koomi review
Beoordeeld op 18-6-2019
Pluspunten
Its accessible from my phone. Has gotten easier to train staff on screen layout.
Minpunten
When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great program, very usefriendly
Beoordeeld op 7-6-2019
Great service
Pluspunten
Quite easy to navigate and user friendly
Minpunten
Colour coded section would be great for more visual references
Back office, easier tally of multiple location
Overwogen alternatieven
Lightspeed RetailRedenen om voor MYR POS te kiezen
New location opening and end of contractOvergestapt van
Lightspeed Retail- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great solution for my quick serve restaurant
Beoordeeld op 7-6-2022
Pluspunten
I like that it is easy to use. Also really easy to add pop up items and temporary specials. I can do it from home and it automatically updates in store for my staff.
Minpunten
I would have liked to be able to charge a 3rd tax for our resort.
Overwogen alternatieven
Square Point of SaleRedenen om over te stappen op MYR POS
Ability to integrate clover- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Small restaurant user
Beoordeeld op 1-7-2019
It's positive, I've worked with most big POS services in the past and this system is perfect for a smaller place like ours. No extra features that would pay for/otherwise not use.
Customer service is super nice.
Pluspunten
Simplified programming
Ease to produce several types of reports
Good tech support
Minpunten
Unable to customize (colour code) item buttons of place them in specific order on screens
Several updates
Limited options to pay for the koomi service (They only accept credit cards)
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great for Café
Beoordeeld op 24-5-2022
I have been a user since the beta version, and although I have tried other products I have always revert back to MYR.
Pluspunten
Its great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.
Minpunten
Not the best for analytics, would like to be able to customize my daily report.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
KOOMI
Beoordeeld op 28-8-2018
Pluspunten
It’s easy and simple to use, new employees pick it up right away. It’s very efficient and speeds up transactions. It’s extremely reliable. Customer service is a phone call away. It’s a perfect situation.
Minpunten
Nothing really.. I have no complaints.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Coffee shop perfect
Beoordeeld op 13-9-2018
Pluspunten
You get a software with all the abilities you need for a cash register in a small shop at a perfect price.
Minpunten
Would like to be able to add more colors so that it's easier to find items on the menu.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Really, really love it !
Beoordeeld op 6-2-2021
Really, really love it !
Pluspunten
Ease of use, iPad based, super fast tech support
Minpunten
Sometimes the tech support picks up the call from a cell phone with poor sound quality
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Cash Register Replacement
Beoordeeld op 10-9-2018
Pluspunten
Super Simple, No Frills, Easy to view dashboard and get reports.
Minpunten
I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Review
Beoordeeld op 16-11-2018
We experienced a couple of technical issues but tech support is there. T
Wedid have times that we're critical an fee had to do everything's by hand. It got rectified the next day but I guess that's the price to pay when everything is online.
Pluspunten
Easy to use. Good. Takes less spaces since it's an iPad.
Minpunten
No features for groups reservation to add service fee extras.
Antwoord van MYR Vertalen naar het Nederlands
Hello Sam,
We do have an offline mode. If you would like to know how it works, please do call support and we will be happy to assist you!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
New users
Beoordeeld op 25-7-2021
Easy to use and train staff
Very happy!
Pluspunten
Easy to setup
Easy to implement
Easy to add/modify/delete entries
Minpunten
Would like to see sale of total items somewhere on the pos and not just in the application
Overwogen alternatieven
Square Point of SaleRedenen om over te stappen op MYR POS
Price Customer service- Sector: Horeca
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great software for a coffee shop
Beoordeeld op 1-6-2022
Great experience so far.
Pluspunten
I like the fact that this software was tailored specifically to coffee shops. They understand my business and make the system very user friendly.
Minpunten
I haven’t really found a feature I dislike it or anything essential missing.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Koomi for everybody
Beoordeeld op 18-3-2019
Pluspunten
As we are not a restaurant, I could not speak about certain features which we don't need, but Koomi is very easy to use and can be useful for every kind of shop.
Minpunten
Support and tips could be more detailed on the website.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Paul’s Pretzel
Beoordeeld op 3-6-2022
Overall good experience for a small business
Pluspunten
Easy to use, easy to implement and vert straightforward training to use software
Minpunten
Very small company, not many transactions
- Sector: Horeca
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy to use
Beoordeeld op 28-8-2020
Pluspunten
In general, Koomi is very easy to operate and get used to.
Minpunten
Reporting system sometimes can be confusing.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy to use , works well , and fast!
Beoordeeld op 19-2-2019
We use Koomi because we need to use the MEV system and we like the Sqaure app for its speed and ease of use. Koomi has allowed us to do this seamlessly.
It’s fast and easy to use , if you have questions the support team is there to answer.
Pluspunten
User friendly , works fast. Since starting with Koomi we haven’t encountered any problems so far , it’s been a smooth transition. I would recommend.
Minpunten
Nothing really comes to mind because it is doing the job that it’s supposed to do.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Most efficient POS software
Beoordeeld op 15-10-2018
Pluspunten
Easy-to-use, especially in the restaurant industry where the employee turnover, is high, the system needs to be simple to use and this is what Koomi offers. Plus the opportunity to have a dedicated mobile app for my coffee shop is a huge must.
Minpunten
There are some leak of integrations but the team is really pushing integration with various software on the market.