MRI Property Management reviews

MRI Software is highly customizable using the built-in toolkit. Integrations are easy to manage using built-in or custom APIs. The ecosystem is very flexible based on your needs, anything from a single server to a large multi-server farm or setup your environment with the MRI SaaS services.

Multi-database support can be a little challenging. Software updates are always system wide.

So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)

It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison.

It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.

user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs

upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.

It is easy to use, you don't need to open multiple windows as all info and tabs are accessible. Easy to export to excel. Arranging columns and search option.

The mobile service is really slow, main system crashes every now and then and does run slow.

Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.

Works slowly and program often freezes.

It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.

Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.

MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory.

When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together".

This software encompasses many needs for a real estate business, from property management to accounting.

This software lacks in some functionality for HOA management, but is new to the HOA market.

Ease of uploading files and verifiyning they uploaded corrrectly

Finding correct report can be difficult sometimes

MRI is industry-known and a reputable software. It is widely accepted in our industry as the source of truth for reliable demographic data. We use this software for audience research.

If you are not familiar with the software, creating reports/pulling data can be confusing. Wish they had a more seamless, user-friendly process for this

Easy to calculate CAM's track leases and apply collections

Tables make some corrections or adjustments cumbersome

There are lots of good software available for housing and redevelopment authorities, but the key to making it work is the service behind the software. MRI Software gives us that service. Also, they are always innovating and that is much appreciated. Time can go by fast and before you know it, you are working with obsolete software if innovation is not constant.

Sometimes we would appreciate a little bit more interaction with MRI.

I think its very user friendly. I wish it were a little easier to navigate between different sections. It would be awesome if we in occupancy and were able to jump over to that tenants TARS page, instead of having to do a search in both.

My least favorite part is the utility allowance module. It isn't very user friendly.

We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

Easy to learn and easy to use interface switching between different aspects of the software

Sometimes pulling reports can be slow, site times out often

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

MRI is user friendly and easy to learn. There are many different was to use the software from accounting to record keeping.

Some of the functions that you think will work for you, don't always do what you want them to do. This can make things more time consuming and complicated.

Information integrated with Yardi well but other than that 1 star

Everything about this software was wrong!! As an Assistant Manager it makes my job more difficult and harder.

The update has really made it easier to use/access. It has dual functioning for rent collection, past resident rental record, vacancy, integration with leasing systems, and work order management.

It's difficult to learn for new users on the admin side. There's always a report I want to pull but it's not an available report in the system.

MRI allows my property to keep up with prospects, current tentants, and their accounting. The reports you are able to pull with this software enables you to find out anything you need to know about our property!

MRI can be tricky to learn as far as the different codes and pages it has; although, once you have it, you can’t live without it!

The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.