Jackrabbit Gymnastics reviews

I love that all the rolls are in one place and that it is easy to see weekly views when figuring out schedules for each session

I wish there was a spot to put notes that would stay forever with the person that put them there. Not just the Misc tab.

Also wish we could make it so that 2 different people got emails when customers registered.

Customer support is excellent! The integration of class listing tables on our website is a game changer.

It can be complicated to get the annual registration fee to work properly.

It allows us to access families and payments quickly

Can get a bit confusing if you’re a new user.

The ease of creating classes. Helping me stay organized with payments etc.

Takes too much of my time to archive families. There might be an easier way i just haven’t had the time to figure that out yet. i would love to have an a way too click all that need to be archived all at once.

You can basically manage just about your entire business from Jackrabbit

The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing.

Jackrabbit requires training, but once you are familiar with the format it is very powerful. The customer service is very professional and quick to respond. The online help topics cover almost everything I could ever ask.

I would love to be able to give a “token” to use for open gym or make- up classes. I would also like for the integration of class schedules for online registration to be visually easier for the new customer.

We like the ease of moving between students and classes while working in family accounts. We love the ability to schedule our autopay payments. We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed.

The new dashboard layout does not feel as easy to maneuver around. We do not really like the new calendar it is not as user friendly as the original for our uses.

Once we got into the swing of it all, it helped to keep everything very organized.

It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button. This causes a lot of problems for us.

I love that their customer service is always available and willing to help with any issue, question, idea or quick fix.

I wish there were more processing companies that were compatible with JR. Meaning we have local companies here (in our state) with lower processing rates but it would be a pain to manually enter everything every month

The Online Pre-registration and it seems to be user friendly

I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated.

I love that Jackrabbit integrates with most software and manages not just the classes and clients but staff as well.

They don’t have enough options for the payment processors they will work with for the payment processing.

As well they need to enhance their up sales offering. Example: when registering for a class, before completing the checkout process asking the client if they would like to purchase merchandise as well.

We love Jackrabbit Class! Our gym wouldn't function without it. My favorite features is how fast and friendly customer service is. I always have a positive experience with customer service.

The private lesson scheduling system (or lack thereof) and that we can't have a check-out feature for summer camp. We would also like more zapier integrations.

I like the easy to use layout of Jackrabbit and the ability to automate so many of our regular tasks. JackRabbit presents our calendar and class listings in easy to understand formats and allows for quick registration, account management and payments for our customers.

There are some areas in JackRabbit that need an update. Such as events.
And sometimes I feel like we have to go through repetitive steps to do one task.

I like all of the new improvements. I like that there is a forum for us to submit ideas.

I do not like that the improvements seem to be slowly rolling out. I do not like that individual classes are much harder to manage than group classes.

Class Management features, payments, website integration, Zapier integration

Lack of additional mobile friendly options to provide customer with access via mobile devices. Integration options with third party applications (Jackrabbit is increasingly adding more options which is great). It would be great to provide a way to track service requests from customers inside Jackrabitt, requests for make-ups, transfers, cancellations,with email or text integration. We currently manage this type of requests outside Jackrabbit.

the registration of children, ease of finding kids in the system, and some of the payment processing is easy

wish we could get the attendance system to be more in line with our curriculum and would text parents for us.

The ease of class & schedule building, attendance on both the parent side and on the coaches side during class and tuition processing are great!

The amount of options is great, but it can be very overwhelming and difficult to understand which option applies best at times.

It is very versatile in how you can set up classes, birthday parties, staffing, etc. It allows for lots of customization.

Making sure it didn't charge people was NOT reliable. It also would be much better to have options to automatically charge certain individuals manually, for a membership fee for example. As it was, I had to do that manually.

Customer service is great! They helped me figure out while our policies weren’t on our website.

That I can’t add a deposit for an event.

Lots of advanced features with the ability to run tons of different types of reports

It can seem overly complicated when first introduced due to all the features but i have noticed you have been making improvements to the Executive Dashboard

Needed a system that would be user friendly as an administrator, as well as for my staff and families. This system met those needs and more. The finance structure was easy to set up and is a great way to keep everything in one place to track what each family owes.

When families are paying for something, they have to go through so many steps to process their payment, it can become confusing and in some cases, the payment does not process because of incomplete steps.

An all-around system that includes messaging options, statistics, data, staff logging, and PoS capabilities. It is, generally speaking, a very competent one stop software for 90% or more of what you might need.

Very option heavy UI takes a good while to learn, and isn't very intuitive. Calendar integration and options are very lack luster, to the point that we don't use the jackrabbit calendar at all. Integration with Gsuite or Apple Calendar would be a godsend for this software - preferably without using Zapier

The ease of registration, attendance tracking, and online payment. It is so easy to keep track of things that we need as a business.

Some things are needed to be updated and made easier for the user to use and set up. And I was there was an option to add Square payments to Jackrabbit because that's how some of our payments are taken in person.

Online registration, automatic drafts for tuition, class rolls

Waitlist option will not automatically notify you when an opening is in a class. You have to monitor it daily, weekly etc