Hummingbird reviews

Hummingbird
Totaalscore
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27 reviews
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Good customer support
Beoordeeld op 19-7-2019
Pluspunten
Love the reports, the ease of use and the quick responses from customer service. Plus they custom
Makes our forms for us!
Minpunten
It can be buggy at times. But they are great about fixing it quickly
Antwoord van mumms Software
Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Electronic Medical Record
Beoordeeld op 18-7-2019
The billing process is faster and reliable when it comes to holding bills for different reasons
The billing process is faster and reliable when it comes to holding bills for different reasons
Pluspunten
The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations
Minpunten
Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)
Antwoord van mumms Software
Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Piece of Software
Beoordeeld op 18-7-2019
I think this software is garbage. It serves a purpose I suppose,
another example is database...
I think this software is garbage. It serves a purpose I suppose,
another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.
Pluspunten
Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.
Minpunten
The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning.
Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well
Antwoord van mumms Software
David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Good and supportive
Beoordeeld op 22-3-2019
When our clinician has any issues with software, it's easy to contact them. They create a ticket...
When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.
Pluspunten
We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.
Minpunten
Previously, it wasn't a web based software. But now they are. I'm happy about it.
Antwoord van mumms Software
Thank you so much for your review, Ju Yeon.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great EMR
Beoordeeld op 18-7-2019
It has been a positive experience up to this point. Look forward to all of the changes that are on...
It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.
Pluspunten
Its ease of use and navigation. Also easily tailored to fit our specific companies needs.
Minpunten
Uses older version of firefox and sometimes you have to reinstall multiple times.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Intuitive and Thorough
Beoordeeld op 18-7-2019
We use it for our hospice and palliative care services. Overall its intuitive but there are things...
We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work.
Pluspunten
This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.
Minpunten
There are glitches in some reporting, causing frustration and delay of tasks, errors.
Too many questions on forms that are more or less not helpful, causing more work for clinicians.
Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work.
It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM.
Antwoord van mumms Software
Thank you for your thoughtful and balanced review, Justine.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Mumms Review
Beoordeeld op 15-3-2019
Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy...
Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy to learn and easily introduce to new employees.
Pluspunten
I like the fact of submitting patient data in PIM information rolls over to clinical portion effective immediately.
Minpunten
The financial portion of the program has a few issues. Its not real time. The support at MUMMS is aware of the problems and have been diligently working on it. I have had several complaints from the nurses and physicians about being very lengthy and redundant.
Antwoord van mumms Software
Thank you for your honest opinion, Cheryl. We are continually making improvements to automate and save time for our users.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 2.0 /10
Hummingbird Software
Beoordeeld op 18-7-2019
Pluspunten
Easy to use. User friendly. IT helpful when issues arise.
Minpunten
Delays, issues with HVC corruption files, issues with entering and revising physician orders, screen refreshing
Antwoord van mumms Software
Stephanie, thank you for your feedback. We are sorry to hear your user experience was other than excellent. The items you referenced may have happened for a variety of reasons. The software related items mentioned have been addressed for some time now. In fact, due to positive collaboration with your organization, feature enhancements and brand new features like the physician cert app were made possible. We value you and all of our hundreds of hospice partners across the United States and Caribbean Islands.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
The first EMR I have used...
Beoordeeld op 18-7-2019
Very nice personnel - very prompt in attempting to rectify issues...
Very nice personnel - very prompt in attempting to rectify issues...
Pluspunten
Nursing documentation allows for very thorough documentation
Minpunten
Collaboration with other systems - does not communicate well with other integrated systems at times.
Antwoord van mumms Software
Thank you for your feedback, Shannon. Based on your review, we believe you are referencing a third party integration? I'm sorry to hear this experience has not been excellent, and we will reach out directly to you to get clarification. We are proud to have one of the longest lists of third party integrations in the hospice space and are committed to an excellent user experience with each one.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Hospice software helps us deliver good care
Beoordeeld op 15-3-2019
Pluspunten
Easy to learn and use; incorporates all hospice regulations into documentation so we are compliant
Minpunten
IT help can be slow and I have to persist until someone is available
Antwoord van mumms Software
We appreciate your balanced feedback, Cynthia. We have multiple ways to interact with our support team including a direct line. We will reach out to you directly to make sure you have these options at your fingertips so there is never a delay.
- Sector: Computerhardware
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Is Hummingbird worth it?
Beoordeeld op 16-10-2023
Es un software con un gran potencial, se agradece que su soporte técnico sea tan oportuno por lo...
Es un software con un gran potencial, se agradece que su soporte técnico sea tan oportuno por lo que claro que lo recomiendo.
Pluspunten
Las veces que hemos tenido dificultades con nuestros usuarios o dudas sobre el uso del software la atención que nos han dado, el soporte técnico ha sido oportuno eficaz y fácil lo que lo hace una opción ideal pues no habrán reprocesos por el uso de este software.
Minpunten
Algunas funciones son confusas o no tan intuitivas si uno las trata de conocer o usar por parte de uno.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great product
Beoordeeld op 18-7-2019
Pluspunten
I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier. They are constantly updating and fine-tuning this product to make it more user-friendly, which is a bonus.
Minpunten
I wish I had a manual to navigate the system a little easier. I'm sure there are features that I could be utilizing that I'm not aware of.
Antwoord van mumms Software
Thank you so much for your review, Susan
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Hospice management
Beoordeeld op 18-7-2019
Pluspunten
most of all I appreciate the responsiveness to the user. and the compliance to the every changing regulations.
Minpunten
The accounting part of the program in particular the account receiveable.
Antwoord van mumms Software
Thank you for your feedback, Mary.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Hummingbird Review
Beoordeeld op 18-7-2019
Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do...
Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use.
Pluspunten
It is tailored towards hospice. Easy to use application.
Minpunten
Sometimes information gets stuck in the server
Antwoord van mumms Software
Thanks for your feedback, Olivia.
- Sector: Medische praktijk
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
User Friendly Hospice Specific Software
Beoordeeld op 18-7-2019
Looked innovative and user friendly.
Looked innovative and user friendly.
Pluspunten
I enter patient data and manage orders on a daily basis. Entering patient data is very user friendly. Overall the software is user friendly even to the EMR beginner. Some of our nurses use their Ipads and find that very convenient and portable.
Minpunten
Orders can be a challenge sometimes, but that it is minimal.
Antwoord van mumms Software
Thank you for your review, Connie
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Hospice software
Beoordeeld op 18-7-2019
Pluspunten
Ease of use. Techs are very helpful. Palliative care charting availability
Minpunten
No graphing as far as trending vitals etc. Can’t chart with mobile app offline.
Antwoord van mumms Software
Happy to see that Hummingbird is working out for you, Lindsay.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
My review
Beoordeeld op 29-7-2019
Pluspunten
I like how simple the software is to navigate around to the difference widgets.
Minpunten
Customer Service was a little slow but has improved greatly.
Antwoord van mumms Software
Thank you, Laurie. We're glad you're enjoying Hummingbird.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Social Worker
Beoordeeld op 18-7-2019
Pluspunten
Easy to navigate , i like the program , icons easily to find
Minpunten
Long wait to load sometimes , thats it. No problems
Antwoord van mumms Software
We're glad that you like Hummingbird, Renee. Thanks for letting us know.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
The easiest fastest system I know.
Beoordeeld op 18-7-2019
Pluspunten
Quick and easy to learn. Quick charting is the best, it saves time for patient care.
Minpunten
All the updates that I'm not sure what they are, but overall it's cool.
Antwoord van mumms Software
Thank you for your review, Surita. As a reminder, all users can review detailed release notes and other great feature tools in the user area of our website.
- Sector: Medische praktijk
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Mobile App
Beoordeeld op 18-7-2019
They try hard to solve our issues if they arise.
They try hard to solve our issues if they arise.
Pluspunten
I love using the app on my iPad. Makes bedside visits less impersonal than a big laptop. I also use the app on my phone.
Minpunten
With an iPad, I’m not able to use it offline.
Antwoord van mumms Software
Thanks Robin, good to hear that our mobile features are working for you!
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Product!
Beoordeeld op 18-7-2019
Pluspunten
I enjoy how quickly charting has become, it's easy to navigate and pretty straight forward
Minpunten
Not always able to edit easily, must go through extensive steps to edit an issue, unless you're an admin
Antwoord van mumms Software
Thank you for the feedback, Stephanie. Our main goal is to cut down the time you spend charting so you can focus on care. A superb user experience is our priority.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Mumms to the Rescue
Beoordeeld op 18-7-2019
I have emailed customer support as well and always have had a good response.
I have emailed customer support as well and always have had a good response.
Pluspunten
It’s very easy to learn and teach others how to use the software. My favorite thing is the mobile feature!
Minpunten
I wish there was a auto-reminder to sync patients on desktop version.
Antwoord van mumms Software
Glad to hear that Hummingbird is working for you, Cortney. Thanks for lettings us know.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Best for hospice
Beoordeeld op 18-7-2019
Very good
Very good
Pluspunten
Mobile version. Seems easy to use. More good features coming.
Minpunten
Still evolving. Responsive to problems.
Antwoord van mumms Software
Thank you for your feedback, Robert.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 6.0 /10
Review of Hummingbird
Beoordeeld op 18-7-2019
Pluspunten
I like that it is compatible with our touch screen laptop computers which makes input easier
Minpunten
Sometimes the input I want to make is not one of the options and it takes time to figure out how to work around such a limitation.
Antwoord van mumms Software
Thank you for your feedback, Lisa.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Good quality
Beoordeeld op 18-7-2019
Hummingbird has been a great experience
Hummingbird has been a great experience
Pluspunten
This software is fast and a good running software
Minpunten
Nothing its overall a good software and would recommend it to anyone.
Antwoord van mumms Software
Thank you for your review, Christine