Easyship

Alles-in-één verzending voor wereldwijde e-commerce

Totaalscore

4,2 /5
(136)
Prijs-kwaliteitverhouding
4,1/5
Functies
3,9/5
Gebruiksgemak
4,2/5
Klantenondersteuning
3,8/5

81%
heeft deze app aanbevolen
Sorteren op

136 reviews

Geverifieerde reviewer
Totaalscore
  • Sector: Consumentenelektronica
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Highly recommended

Beoordeeld op 30-12-2017

Pluspunten

Ease, speed and price are just some of the reasons. I'm glad I found Easyship. A lot of my customers are from overseas and being able to serve them confidently with full visibility on costs, import taxes and delivery times from multiple couriers is something I could have only dreamed of previously.
Plus their Shopify integration is TIGHT
Thanks Easyship!

Minpunten

Would be good to be able to adjust discount settings more easily for different countries.
I discussed with their customer support a lot and they were pretty reactive but would be great to work on this thematic.

Harry
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Customer Service

Beoordeeld op 24-6-2020

Pluspunten

The functionality and integration with shopify is good . the ability to set up international shipping options with live rate for the customers. The software is well developed

Minpunten

You need to work on customer support in Singapore ! Your software gives you a USP , however to be great, there needs to be actual humans in support roles who can reply to queries/ delivery problems in a timely manner and not just blame it on Covid 19! Getting back to your clients (even if it takes 48 -72 hours to rectify the issue) is better than not replying at all and me having to chase, or replying to the INITIAL queries after 1 or 2 weeks . Having a dedicated account manager or even a hotline that is manned to field queries would improve the service immeasurably . This is ultimately why I would not strongly recommend the software to other e-commerce business colleagues; the customer service and response times in SG are a real problem . If this was fixed, then I would certainly recommend you and be a devoted customer. Also having a customer service rep that I could speak to about our specific account and getting better prices based on volume of sales etc . Currently now that my account has been established with Easyship , I am largely ignored. Please be proactive in rectifying this .

Jon
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

What a Scam

Beoordeeld op 13-4-2020

Easy ship is pay as you go, pre paid shipping. 6 months after I stopped using Easy Ship, they...

Easy ship is pay as you go, pre paid shipping. 6 months after I stopped using Easy Ship, they fraudulently charged my credit card for [SENSITIVE CONTENT HIDDEN]. How do thet come back and charge me for what I have already paid? It's PRE PAID!!! All shipping information was absolutely correct and paid up front.

Pluspunten

easy to use, and integrated well with my selling platforms

Minpunten

It's pre paid.... but it's apparently not

Antwoord van Easyship

Hi Jon,

Thank you for taking the time to leave your feedback, however we must object to the points you have made.

'It's pre paid...but it's apparently not'
Easyship is pre paid but on occasion, Adjustments will occur.

All couriers weigh and measure parcels whilst in transit. Any discrepancy found in the weight or dimensions that you have declared on Easyship will be charged by the courier at a premium.

Once Easyship is made aware of this by the courier, and on occasion this may take several months, we will inform you directly of the Adjustment fees and provide prior warning that the amount in question will be charged.

In some scenarios, you also have the right to appeal the adjustment fees that the courier has levied and we will do this on your behalf when appropriate.

If you do wish to dispute the Adjustment fees that have been charged, please contact us directly and we will do all we can to help you.

Kind regards,

Easyship

Carson
Totaalscore
  • Sector: Kleding en mode
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Intuitive and well designed software.

Beoordeeld op 12-7-2019

Having a great experience using the software to streamline our fulfillment needs. The only...

Having a great experience using the software to streamline our fulfillment needs. The only disappointment is the inconsistent customer support we have been receiving. There is one particular issue that we are still trying to solve, and it has been 1 month with no progress. Just hearing back the same 'we have passed this on to our tech team' over and over again. This has caused a lot of internal communication problems and delays with our customers, as we are not able to provide them with an answer of when we will be able to send them their tracking numbers. Apart from this, it has been great and I would recommend using this software. Just not yet convinced about the support.

Pluspunten

The software is modern, well designed and very easy to navigate. It saved us a lot of time to create shipping labels for our customers. Also, the software is free to use, which is a great bonus!

Minpunten

If you did not turn the 'Send Customers your tracking number' option on (it is turned off in default) when you have already created the shipping labels, you would have to manually send them individually. When you have already created over 600 shipping labels, it is frustrating to send them manually, to say the least. In the 'Printing Option', there is no way to separately save the Packing List from the Shipping labels, so if you are using two types of paper (sticky for Shipping and plain for packing list), it just won't work.

Anne Marie
Totaalscore
  • Sector: Consumentenelektronica
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The best way to automatise your shipping and focus on growth.

Beoordeeld op 29-12-2017

We save money on shipping and we have been able to sell globally thanks to the taxes and duties...

We save money on shipping and we have been able to sell globally thanks to the taxes and duties support. The app is free so we only pay according to our volume of sales.

Pluspunten

Easyship has been of a great help and flexibility from the beginning.
They have shown great flexibility and adapted to our business and shipping problematic.
Customer service is very efficient and reactive.
Highly recommended partner.

Minpunten

Unfortunately, origin shipping countries are limited to USA, Hong Kong and Singapore. Looking forward to have more origin countries

Geverifieerde reviewer
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Great shipping software - saving tons of time!

Beoordeeld op 31-5-2018

Pluspunten

Integrations with Amazon marketplace and vast choice of couriers, it allows us to save lots of time and to match the delivery time and budget at our disposal.

Minpunten

To pay all in advance. Differently from standard shipping couriers you can't leverage on the usual 30days payment terms.

Jesyln
Totaalscore
  • Sector: Plastics en kunststoffen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

User Friendly Platform

Beoordeeld op 3-10-2018

A very pleasant experience with Easyship, would choose them over any other courier services/platform...

A very pleasant experience with Easyship, would choose them over any other courier services/platforms.

Pluspunten

Very straight forward, found it very easy to use. Arranging a delivery has never been easier.

Minpunten

Had trouble filling in long addresses. It would be great if you can increase the character limit.

Hazel
Totaalscore
  • Sector: Kleding en mode
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent platform for your global fulfilment needs

Beoordeeld op 31-8-2018

Pluspunten

Easyship has been an essential fulfilment partner. With growing customers from around the world, it's vital to ensure customers get their orders on time. Easyship's seamless e-commerce integration helped us to achieve efficient fulfilment and great customer satisfaction. Thanks for making shipping easy!

Minpunten

So far so good. We've been using Easyship for slightly over a year and we're satisfied.

Sandra
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Speeds up my order fulfilment process!

Beoordeeld op 11-7-2018

Pluspunten

The choice of different couriers, plus the various prices stated. Easyship makes it easy for order fulfilment for ecommerce businesses!

Minpunten

Price point. There are other couriers that offer more competitive prices. Also, theres no direct contact number to call for clarifications. For instance when my parcel was not picked up for 4 days, the only way to contact the support team was via email. While they were very effective in dealing with the issue, the lag time caused much inconvenience on our part. Overall, the service made up for it.

Syed
Totaalscore
  • Sector: Detailhandel
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Good idea, badly implemented

Beoordeeld op 31-5-2018

Pluspunten

availability of multiple carriers on 1 platform
there are not too many pros
there are not too many pros
have to copy paste due to stupid 100 character min (its like putting a gun on your head to sing praises)

Minpunten

A lot of things
1) bad customer support on shipments
2) bad customer support on implementation
3) bad tracking
4) lack of response to feedbacks
5) unexplained failure in label creations
6) layout needs work
7) ESHK reference number is of little use to use, either use tracking or customer order number
8) many more issues,

Alain
Totaalscore
  • Sector: Luxeartikelen en sieraden
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Easyshit

Beoordeeld op 4-1-2023

Absolutely horrible service. Errors in your platform left unattended for weeks, customers waiting...

Absolutely horrible service. Errors in your platform left unattended for weeks, customers waiting on us, us waiting on Easyship. Nothing but excuses and empty promises. You have made us look like complete fools in front of our customers. Your people have to be chased constantly or we don't hear anything at all. Late and useless replies, zero compensation, just a shrug of the shoulders for all of our trouble. We took a huge risk shipping under a different HS-code to bypass the bug in your platform. We were completely ignored by Easyship for weeks before making this decision out of pure desparation. And then after we finally "solved" the problem ourselves, we suddenly hear back from [SENSITIVE CONTENT] "if we have any more questions". That really stung. Still waiting on a reply from [SENSITIVE CONTENT] who promised to escalate our issue and it's been four weeks since then. It's been 2 months even since the error first occured. We have zero trust we will ever hear another word about this. You need to improve, and you need to improve fast.

Pluspunten

I like Easyship's quote feature. It's easy to find shipping costs to any country you can think of and estimate shipping costs for a batch of orders. The platform is reasonably easy to use, but doesn't always do what you expect.

Minpunten

Many unexplained errors on label creation. At one point 100% of our US orders had errors. These errors were left completely unsolved for weeks, despite sending reminders at least twice a week. No updates, empty promises, no compensation, just a shrug of the shoulders. Another thing I don't like is your zero effort customer service. Waiting on reps to respond takes forever and when they do reply they usually don't say anything useful. They tend to offer the easiest solution for them, like filing an insurance claim for a package stuck in transit.

Jared
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

BEWARE

Beoordeeld op 6-3-2019

Poor response from support on the additional charges. I have already removed this plugin from my...

Poor response from support on the additional charges. I have already removed this plugin from my website and will no longer be doing business with this company.

Pluspunten

Links with popular ecommerce software pretty seamlessly. Provides real-time rates*(see below) and gives customers several options for shipping with major carriers worldwide.

Minpunten

After using this company for over a year, suddenly received numerous "residential delivery surcharges" for FedEx deliveries that occurred over the past several months. After contacting support, was told that I must pay these surcharges, even though the on-screen total at the time of payment did not reflect these charges. This is a pay-as-you-go service, so all charges should have been assessed up-front.

Jamie
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Perfect for businesses using multiple sales channels

Beoordeeld op 17-9-2020

Easyship really does make it easy, because I am able to not only print my labels, but also packing...

Easyship really does make it easy, because I am able to not only print my labels, but also packing slips and customs forms when needed. It also integrates right into our QuickBooks account which means less work for me.

Pluspunten

I like Easyship for how easy it is to print shipping labels at a discount even while using multiple sales channels. We are currently using Shopify and Amazon, and can also print labels from other channels like Ebay and Etsy eventually, because we can manage batch orders from any and all channels through Easyship. The discount on the labels is a major plus too. I also like that it automatically works with all the postal carriers we use, such as USPS, UPS, FedEx, & DHL.

Minpunten

There's nothing I don't like about this application. I really feel like they thought of every thing.

Alan
Totaalscore
  • Sector: Meubels
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Powerful set of tools for shipping automation

Beoordeeld op 13-7-2018

Now I can be sure there are no typos in my shipping labels, stop fussing with printing them in a...

Now I can be sure there are no typos in my shipping labels, stop fussing with printing them in a batch and concentrate on other areas in the business that matter more.

Pluspunten

Whenever I have to ship my orders, I don't have to fiddle with making my own labels and making sure I have filled in everything correctly by hand. It can get very tedious even with a few customers. My day is more productive as a result of cutting down time and error on these administrative work. The dashboard makes it clear what I have been paying in the past for shipping using different couriers which means I can better plan my shipping costs ahead of time.

Minpunten

I get better rates with SF shipping if I have an account with them, but my business grows I would probably use easyship to streamline the process.

Gary
Totaalscore
  • Sector: Informatiediensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Beware of the scam and tricks by Easyship.com

Beoordeeld op 7-6-2021

Pluspunten

Easy to register and record your payment details. Thus they can charge you whenever it's possible

Minpunten

Once you started using the service, payment information will be recorded, especially credit card details that it's cannot be removed. After a month or 2, this company may change your free subscription account to Plus subscription which will incur additional charges S$31.03 per month without your acknowledgement. If you missed the message or email of subscription, you could be charged for months without your knowledge. Till now, no one from Easyship is contacting me proactively to resolve this issue. What I did is to block credit card and other payment method immediately. Be careful !!

Colin
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Overall pleasant experience

Beoordeeld op 25-5-2018

Pluspunten

Lots of choices for shipping providers based on the needs and speed required. Good to have more options.

Minpunten

It will be good if we can input local requirements, like send to Japan, we can write in Japanese for better shipping accuracy.

WJ
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Good shipping comparison site. Back end integrations help in productivity

Beoordeeld op 1-6-2018

Productivity and time savings. Some cost savings.

Productivity and time savings. Some cost savings.

Pluspunten

Easy to use, straightforward and upfront display of shipping information. Reduces hassle of paperwork by preparing it before hand. Also like the comparison - plus advice dished out weekly

Minpunten

Some of the shipping agents integration do not work - even though we have paid money, the shipping agent does not have the pick-up record on their system

Matt
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Terrible and expensive

Beoordeeld op 21-6-2022

Terrible. Working directly with freight companies saved money and time.

Terrible. Working directly with freight companies saved money and time.

Pluspunten

The application itself is buggy at best, unusable at worst.

Minpunten

Theres little to like. There are a tone of limitations to the application form both technical and product perspectives.

Insurance claims are impossible to resolve and disputing overcharges awful. Both processes are designed to be hard and time consuming.

Please do not use this service.

Daisy
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

easy and convenient

Beoordeeld op 1-6-2018

time-saving

time-saving

Pluspunten

It allows direct information sync from shopify which save lots of time on entering shipment details. And it shows the estimated cost for different couriers so I can compare the fees and select the best choice.

Minpunten

For customer purchasing more than 1 item for an order on shopify, there's not option on easyship for us to group the two items into one package when entering information and fulfilling both items with the same tracking number at the same time.

Shawn
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Easy and seamless process

Beoordeeld op 3-6-2019

Great experience. Would recommend EasyShip to anyone who has a ecommerce store and wants to...

Great experience. Would recommend EasyShip to anyone who has a ecommerce store and wants to streamline the fulfillment process.

Pluspunten

Easy to import order information (eg. details and customer information) through integration with WooCommerce.

Minpunten

Collection times may be irregular with certain couriers.

Weiliang
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Makes fulfilment for e-commerce really easy!

Beoordeeld op 25-5-2018

Time savings

Time savings

Pluspunten

One platform allows you to check all the prices. There is no need to worry about customs documents!

Minpunten

Inability to rate the service providers. Sometimes pickup or tracking is a nightmare and other users need to know the shortcomings of a certain provider.

CynDee
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Wonderful time saver!!!

Beoordeeld op 9-1-2019

I am very happy with this service and will continue to use Easyship as my main shipping platform!!

I am very happy with this service and will continue to use Easyship as my main shipping platform!!

Pluspunten

I love how I am able to get my sales contact information directly loaded into the shipping label. Wonderful time saver. I also love being able to go back and see my past charges for my record keeping.

Minpunten

I don’t like how when have multiple packages going to the same address you have to do the labels separately.

Kyaw
Totaalscore
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Easyship provides one-click solution for our shipping needs.

Beoordeeld op 11-7-2018

Pluspunten

We do not need to spend time much to search around for our shipping solution. We can pick up shipment vendors recommended by Easyship. What is more is that we even can sync our orders from e-commerce platform to Easyship to process the shipment. That is great!

Minpunten

So far no big issue using it until now. A few vendor changes happened but not affecting our operations.

MARINA
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

good but not the best

Beoordeeld op 3-5-2020

easy solution for online company's shipping needs.

easy solution for online company's shipping needs.

Pluspunten

I have tried this program as a trial and it's good. for a small business probably you don't need it. for a bigger business it's great

Minpunten

as an owner of small online business this program is not needed I believe but if it's a medium size to to large online business it could be helpful

Shafiqah
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

It is a very easy to learn and convenient platform to arrange deliveries.

Beoordeeld op 31-5-2018

Now i am able to arrange and send out deliveries for the order i received everyday, be it local or...

Now i am able to arrange and send out deliveries for the order i received everyday, be it local or overseas.

Pluspunten

The fact that it is easy and convenient for me to arrange deliveries without any hassle is what i like most about this software.

Minpunten

The software is good for me not to like it. There is nothing much that i will like to change about the software.