Easyship reviews

Ease, speed and price are just some of the reasons. I'm glad I found Easyship. A lot of my customers are from overseas and being able to serve them confidently with full visibility on costs, import taxes and delivery times from multiple couriers is something I could have only dreamed of previously.
Plus their Shopify integration is TIGHT
Thanks Easyship!

Would be good to be able to adjust discount settings more easily for different countries.
I discussed with their customer support a lot and they were pretty reactive but would be great to work on this thematic.

The functionality and integration with shopify is good . the ability to set up international shipping options with live rate for the customers. The software is well developed

You need to work on customer support in Singapore ! Your software gives you a USP , however to be great, there needs to be actual humans in support roles who can reply to queries/ delivery problems in a timely manner and not just blame it on Covid 19! Getting back to your clients (even if it takes 48 -72 hours to rectify the issue) is better than not replying at all and me having to chase, or replying to the INITIAL queries after 1 or 2 weeks . Having a dedicated account manager or even a hotline that is manned to field queries would improve the service immeasurably . This is ultimately why I would not strongly recommend the software to other e-commerce business colleagues; the customer service and response times in SG are a real problem . If this was fixed, then I would certainly recommend you and be a devoted customer. Also having a customer service rep that I could speak to about our specific account and getting better prices based on volume of sales etc . Currently now that my account has been established with Easyship , I am largely ignored. Please be proactive in rectifying this .

Easyship has been of a great help and flexibility from the beginning.
They have shown great flexibility and adapted to our business and shipping problematic.
Customer service is very efficient and reactive.
Highly recommended partner.

Unfortunately, origin shipping countries are limited to USA, Hong Kong and Singapore. Looking forward to have more origin countries

Integrations with Amazon marketplace and vast choice of couriers, it allows us to save lots of time and to match the delivery time and budget at our disposal.

To pay all in advance. Differently from standard shipping couriers you can't leverage on the usual 30days payment terms.

Very straight forward, found it very easy to use. Arranging a delivery has never been easier.

Had trouble filling in long addresses. It would be great if you can increase the character limit.

Easyship has been an essential fulfilment partner. With growing customers from around the world, it's vital to ensure customers get their orders on time. Easyship's seamless e-commerce integration helped us to achieve efficient fulfilment and great customer satisfaction. Thanks for making shipping easy!

So far so good. We've been using Easyship for slightly over a year and we're satisfied.

The choice of different couriers, plus the various prices stated. Easyship makes it easy for order fulfilment for ecommerce businesses!

Price point. There are other couriers that offer more competitive prices. Also, theres no direct contact number to call for clarifications. For instance when my parcel was not picked up for 4 days, the only way to contact the support team was via email. While they were very effective in dealing with the issue, the lag time caused much inconvenience on our part. Overall, the service made up for it.

availability of multiple carriers on 1 platform
there are not too many pros
there are not too many pros
have to copy paste due to stupid 100 character min (its like putting a gun on your head to sing praises)

A lot of things
1) bad customer support on shipments
2) bad customer support on implementation
3) bad tracking
4) lack of response to feedbacks
5) unexplained failure in label creations
6) layout needs work
7) ESHK reference number is of little use to use, either use tracking or customer order number
8) many more issues,

Links with popular ecommerce software pretty seamlessly. Provides real-time rates*(see below) and gives customers several options for shipping with major carriers worldwide.

After using this company for over a year, suddenly received numerous "residential delivery surcharges" for FedEx deliveries that occurred over the past several months. After contacting support, was told that I must pay these surcharges, even though the on-screen total at the time of payment did not reflect these charges. This is a pay-as-you-go service, so all charges should have been assessed up-front.

Whenever I have to ship my orders, I don't have to fiddle with making my own labels and making sure I have filled in everything correctly by hand. It can get very tedious even with a few customers. My day is more productive as a result of cutting down time and error on these administrative work. The dashboard makes it clear what I have been paying in the past for shipping using different couriers which means I can better plan my shipping costs ahead of time.

I get better rates with SF shipping if I have an account with them, but my business grows I would probably use easyship to streamline the process.

Easy to register and record your payment details. Thus they can charge you whenever it's possible

Once you started using the service, payment information will be recorded, especially credit card details that it's cannot be removed. After a month or 2, this company may change your free subscription account to Plus subscription which will incur additional charges S$31.03 per month without your acknowledgement. If you missed the message or email of subscription, you could be charged for months without your knowledge. Till now, no one from Easyship is contacting me proactively to resolve this issue. What I did is to block credit card and other payment method immediately. Be careful !!

Lots of choices for shipping providers based on the needs and speed required. Good to have more options.

It will be good if we can input local requirements, like send to Japan, we can write in Japanese for better shipping accuracy.

Easy to use, straightforward and upfront display of shipping information. Reduces hassle of paperwork by preparing it before hand. Also like the comparison - plus advice dished out weekly

Some of the shipping agents integration do not work - even though we have paid money, the shipping agent does not have the pick-up record on their system

The application itself is buggy at best, unusable at worst.

Theres little to like. There are a tone of limitations to the application form both technical and product perspectives.

Insurance claims are impossible to resolve and disputing overcharges awful. Both processes are designed to be hard and time consuming.

Please do not use this service.

It allows direct information sync from shopify which save lots of time on entering shipment details. And it shows the estimated cost for different couriers so I can compare the fees and select the best choice.

For customer purchasing more than 1 item for an order on shopify, there's not option on easyship for us to group the two items into one package when entering information and fulfilling both items with the same tracking number at the same time.

Easy to import order information (eg. details and customer information) through integration with WooCommerce.

Collection times may be irregular with certain couriers.

One platform allows you to check all the prices. There is no need to worry about customs documents!

Inability to rate the service providers. Sometimes pickup or tracking is a nightmare and other users need to know the shortcomings of a certain provider.

I love how I am able to get my sales contact information directly loaded into the shipping label. Wonderful time saver. I also love being able to go back and see my past charges for my record keeping.

I don’t like how when have multiple packages going to the same address you have to do the labels separately.

We do not need to spend time much to search around for our shipping solution. We can pick up shipment vendors recommended by Easyship. What is more is that we even can sync our orders from e-commerce platform to Easyship to process the shipment. That is great!

So far no big issue using it until now. A few vendor changes happened but not affecting our operations.

I have tried this program as a trial and it's good. for a small business probably you don't need it. for a bigger business it's great

as an owner of small online business this program is not needed I believe but if it's a medium size to to large online business it could be helpful

The fact that it is easy and convenient for me to arrange deliveries without any hassle is what i like most about this software.

The software is good for me not to like it. There is nothing much that i will like to change about the software.