Easyship reviews

Easyship was our 1st choice when we started our ecommerce business, and till to date still with them. Their platform is easy to use and price is very competitive. It was a one-stop solution for shipping and we couldn't ask for more!

As we have a few eCommerce platforms, we have no difficulty in using Easyship and consolidate our shipping delivery through Easyship.

It would be good to filter out delivery companies that is not able to fulfil within the time frame or unable to take care of the fragility of the products.

Ease, speed and price are just some of the reasons. I'm glad I found Easyship. A lot of my customers are from overseas and being able to serve them confidently with full visibility on costs, import taxes and delivery times from multiple couriers is something I could have only dreamed of previously.
Plus their Shopify integration is TIGHT
Thanks Easyship!

Would be good to be able to adjust discount settings more easily for different countries.
I discussed with their customer support a lot and they were pretty reactive but would be great to work on this thematic.

Initially looked good - ability to ship internationally , customs duty paid upfront

Can’t trust it - booked and paid for shipping included customs and duties - waybill showed unpaid and I had to pay courier directly (double charged)

Cannot ship from more than one country with same account - need an account per country

Saves me a ton of time and effort in pricing customized shipping options for customers. Easyship takes my product list, shipping address, and product category to figure out exact shipping costs, time, and estimated taxes/duties for each customer anywhere around the world. They've saved me a massive logistics headache and help to make sure every customer gets great shipping options. The best part about it all? It doesn't cost me a dime. I still don't understand how they do it, but I'm only getting charged the rate shown to customers for shipping.

There's a bit of clicking around and help-desking​ necessary to getting things perfect, but they're not that much work. I've had to email a couple of times to get issues figured out, but they've been pretty good about getting back to me with explanations or fixes pretty quickly.

Integrations with Amazon marketplace and vast choice of couriers, it allows us to save lots of time and to match the delivery time and budget at our disposal.

To pay all in advance. Differently from standard shipping couriers you can't leverage on the usual 30days payment terms.

Lots of choices for shipping providers based on the needs and speed required. Good to have more options.

It will be good if we can input local requirements, like send to Japan, we can write in Japanese for better shipping accuracy.

I have tried this program as a trial and it's good. for a small business probably you don't need it. for a bigger business it's great

as an owner of small online business this program is not needed I believe but if it's a medium size to to large online business it could be helpful

We most like the integration with Shopify which make us reduce the mistake of typing error. Furthermore, I can compare the shipping cost between different courier services especially for our overseas order.

The shipment price is not the lowest. We have to wait a few minute for the airway bills. We do not to fill in the dimension of the parcel but not for every products.

Easyship is transparent, easy to use and flexible. We love it that there are no hidden charges or surprises for us which allow us to quote our customers confidently. Getting a quote is easy, you do not need complicated package details at all. Easyship is flexible in terms of shipping options and cost. That allows our customers and ourselves to save more when we do not need a crazy urgent delivery.

Nothing much actually! It has been a joy using Easyship so far!

Easyship allows ANY brand to ship global quickly and effortlessly. We had requests from customers to ship to their countries but were hindered by our lack of overseas shipping partners. Thanks to Easyship we can meet demand from all over.

As Easyship allows you to select from an assortment of logistics providers, some times customer service gets a little confusing. Pickup-related requests are directed from Easyship to the partner provider, and it soon becomes a three way conversation.

Very straight forward, found it very easy to use. Arranging a delivery has never been easier.

Had trouble filling in long addresses. It would be great if you can increase the character limit.

Their customer service team is always quick to get back to us about any issues with shipping! One of my favorite things about Easyship is that I do not have to deal for hours, or days, with carriers, I just email or call My customer service rep and they take care of everything! My customer service rep Shonel is great about relaying information about lost or damaged packages between us and the carrier.

They have had a couple automatic features that were a bit inconvenient for my shipping needs, BUT I emailed my customer service rep and both features were worked on and made into optional buttons, which completely resolved my issue!

It is very easy to setup and to use on a daily basis. It takes the hassle out of documentation for International Shipments and is cost effective for local shipments. We have a lot better visibility on our distribution costs and our customers have more options now we have switched to Easyship.

Loading the product file is the most difficult. I am sure there is a better format to enter product information

Easy integration & syncs perfectly with Shopify store. Support is responsive and helpful. I like how it gives me and my customers a choice of who they like to ship with and the costs are displayed upfront without any surprises.

Contacting the different service providers can be confusing- having a central contact number would be much easier with automated call forward to the specific delivery provider.
Not able to specify delivery dates with the service provider- sometimes my customers request for delivery only on specific date- but there is no option to choose this.

Nothing! This company does not provide anything special. There are tons of other companies like this out there.

I do not recommend Easyship at all!!! Your packages will get lost all the time. They force you to pay more to buy additional insurance or you will never get a refund. If you contact the courier, they say since the label was purchased through a 3rd party, they are responsible for the refund. But then Easyship says they are not responsible for anything. They are just a middle man. DO NOT USE THEM. You will never get decent customer support, refund, or any help to get your packages back. We lost thousands of dollars for the past 4 months. Never have been able to recover the lost packages, or get a refund. We are going to deal with this legally. If they offer a service, they must stand behind the quality. Not just say oh we cannot help you!!! STAY AWAY FROM THIS HORRIBLE COMPANY!!!

Easy to use, straightforward and upfront display of shipping information. Reduces hassle of paperwork by preparing it before hand. Also like the comparison - plus advice dished out weekly

Some of the shipping agents integration do not work - even though we have paid money, the shipping agent does not have the pick-up record on their system

The platform is very user friendly and the discounted shipping prices are very competitive.

The price plan per month is higher than their competitors.

Generating shipment doc is really really fast and reliable for my store and basically, the pick up service of courier also helps us to save time and afford a lot.

Sometimes i am thinking about why don't the system group all the sender / receiver info fill in page in ONE single page that allow us easily check and fill in info at once. It would be more smooth in my personal experience.

It is easy to use as well as link to my ecommerce website's backend. Rates are also very cheap and the whole process works flawlessly.

It is quite hard to get a live chat up. May be make it easier to talk to a person because a lot of eccomerce businesses are time sensitive, customers like their goods to reach on time.

Easyship makes it very easy to import shipments, sort them, and choose the best delivery service. The software provides nice ratings on each service and the tracking capabilities. Easyship also allowed my company to use their fulfillment house in Hong Kong to drop off a bunch of Hong Kong post packages that my team and I packaged for our Kickstarter. Very helpful and saved a bunch of money on shipping costs.

I wish it had a few extra features that would have saved me some time.
- option to duplicate shipments in shipment creation space.
- make it easier to delete some shipments. Some shipments do not have option to cancel.
- Download custom forms in 4x6 format. Some forms only come in A4.

We do not need to spend time much to search around for our shipping solution. We can pick up shipment vendors recommended by Easyship. What is more is that we even can sync our orders from e-commerce platform to Easyship to process the shipment. That is great!

So far no big issue using it until now. A few vendor changes happened but not affecting our operations.

The fact that it is easy and convenient for me to arrange deliveries without any hassle is what i like most about this software.

The software is good for me not to like it. There is nothing much that i will like to change about the software.

We ship watches all around the globe. This software and service let's us match the correct shipping courier based upon best price, tracking and shipping speed.

Customer support is average and could use some upgrades in terms of training. Further, the staff needs to be able to solve problems without a manager.

availability of multiple carriers on 1 platform
there are not too many pros
there are not too many pros
have to copy paste due to stupid 100 character min (its like putting a gun on your head to sing praises)

A lot of things
1) bad customer support on shipments
2) bad customer support on implementation
3) bad tracking
4) lack of response to feedbacks
5) unexplained failure in label creations
6) layout needs work
7) ESHK reference number is of little use to use, either use tracking or customer order number
8) many more issues,

The API is simple and I appreciate the aggregation of ES clients to get better buying power.

I wish they had contracts with UPS and FedEx so I don't have to manage them myself.