
Totaalscore
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1436 reviews

- Sector: Entertainment
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Top-Notch Service
Beoordeeld op 31-7-2022
Pluspunten
I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.
Minpunten
It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.
- Sector: Bankwezen
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Wake up Paychex Execs
Beoordeeld op 18-1-2022
Phone wait is no less than 1/2 hour - no employees - supervisors are not responding to calls for...
Phone wait is no less than 1/2 hour - no employees - supervisors are not responding to calls for help - Headquarters is not taking calls - customer service is not managed well at all.
Pluspunten
If you have assistance or a payroll representative who understands the system it works great.
Minpunten
No help, lost my representative last summer and do not have a replacement although a former employee i have never spoken with is listed as my representative.
- Sector: Architectuur en planning
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Paychex flex makes payroll easy
Beoordeeld op 20-8-2023
Paychex flex makes the whole payroll and hours management so much easier
Paychex flex makes the whole payroll and hours management so much easier
Pluspunten
Makes my job as a small business owner so much easier
Minpunten
There is nothing to dislike this makes life so much easier.
- Sector: Programmaontwikkeling
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
I will never recommend Paychex Flex to friends
Beoordeeld op 28-8-2023
Bad experience
Bad experience
Pluspunten
Paychex flex need to work on the customer service area
Minpunten
Hard to get customer service. No one answering, if you get someone, don't expect to get solutions
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy Access to your personal information and benefits at a glance.
Beoordeeld op 18-7-2023
My company implemented this software previously and I truly loved the ease of everything in one...
My company implemented this software previously and I truly loved the ease of everything in one place. I would highly recommend it.
Pluspunten
I loved the ease of the software and the availability of all benefits related to myself at a glance. I love how you can update your 401k benefits on your own, as well as easy access to your pay stubs. I also loved how your team could chat through the system and send messages on accomplishments.
Minpunten
I honestly didn't find any negatives with this software.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Good product, but less expensive options out there
Beoordeeld op 18-2-2023
Overall it was a good experience and I used it when I was a new business owner. Since then I've...
Overall it was a good experience and I used it when I was a new business owner. Since then I've found other solutions to be much cheaper and still offer the same benefits as paychex. If you like having someone help you and plenty of support, paychex is a great place. However, if you are on a tight budget and need something that will be just as good to get the job done, I suggest something less expensive.
Pluspunten
The setup was super easy and simple. My rep was informative and helpful as well. The software works great and makes payroll easy once you learn how to properly use it.
Minpunten
The software takes a little longer to learn to use than others I've used. The price was a big factor because I am a small business.
Overwogen alternatieven
ADP Workforce NowRedenen om over te stappen op Paychex Flex
Pricing was better with paychex, at least for the introductory.
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Anders 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Lacking Proper Customer Service
Beoordeeld op 22-1-2020
Overall the system is good but their customer service needs to be more organized and at least be...
Overall the system is good but their customer service needs to be more organized and at least be able to help you look into something when you need answers.
Pluspunten
We like that employees can log in and update their personal account info. such as new address ect. we also like that they can download their tax forms and so on
Minpunten
Every time we've had questions it seems as though no one there has the answers we need. This can be very frustrating!
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great for payroll needs
Beoordeeld op 24-8-2023
It allows us to streamline not only payroll but also benefits packages in one easy program.
It allows us to streamline not only payroll but also benefits packages in one easy program.
Pluspunten
The product is easy for employees to use. It allows them access to the most requested items at all times.
Minpunten
I wish there was a pau to pull up W2s that was easier. When you go to documents, sometimes they are jumbled and not at all easy to find.
- Sector: Diergeneeskunde
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Paychex Flex in Vet Med
Beoordeeld op 30-7-2023
Pluspunten
I liked that I was able to access my financial information and control clocking in and out.
Minpunten
It seemed that every time that I would go to log into the app it didn't recognize me and I was constantly resetting my password.
- Sector: Milieudiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Adopt Paychex Flex
Beoordeeld op 1-9-2023
Amazing. I couldn't b3 more satisfied
Amazing. I couldn't b3 more satisfied
Pluspunten
Payroll management and employee database are extremely important for my company's survival
Minpunten
Nothing I say I like least but maybe the pricing should be adjusted downwards in coming days as more companies come on board
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Everything we need and more
Beoordeeld op 17-9-2019
Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving...
Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.
Pluspunten
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.
Minpunten
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.
Overwogen alternatieven
ADP Workforce NowRedenen om over te stappen op Paychex Flex
Paychex Flex offered us everything we were looking for in one package at a very affordable price.- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Sold on features that never worked correctly
Beoordeeld op 12-11-2021
Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that...
Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that would save us time and have everything flow seamlessly in one system. Unfortunately, that never happened. We had issues with the payroll implementation that were never actually resolved. We switched to Paychex for employee insurance, and spent over six months trying to correct the errors.
Pluspunten
I enjoyed the ease of using the software and report options.
Minpunten
Our biggest issue with the software was based on the needs of our company. As a non-profit we have multiple funding streams in which employees may work. After communicating with the payroll implementation team, we set up the system as advised. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. This added one to two days of work onto my already hectic schedule. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service.
Redenen om over te stappen op Paychex Flex
We were sold on a seamless system that never did work accurately.- Sector: Rechtspraktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Paychex Flex Great for small organizations
Beoordeeld op 17-5-2022
The overall experience has been positive.
The overall experience has been positive.
Pluspunten
The time tracking feature is helpful to small companies who use the "honor" system as their time tracker
Minpunten
I think the software would benefit by being a little more user friendly
Overwogen alternatieven
PaycomRedenen om voor Paychex Flex te kiezen
Time tracker, benefitsRedenen om over te stappen op Paychex Flex
Paycom didn't return our requests to learn about their product.- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
The Worst Payroll Company Out There!
Beoordeeld op 30-8-2019
I have been running payroll and in HR for over 17 years so have used many payroll services and...
I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch. Overpriced and you have to do everything yourself including coding their system. Nothing works right once you do (no notifications, biometric time clocks don't record punches, CA payroll laws like 7th day OT never coded) it's truly a complete joke of a company. "Account Manager" does not actually do anything but tell you to call the 877 customer service number and they are beyond ignorant and unhelpful.
Minpunten
Customer service - The worst
Assigned Account Manager - Does nothing but tell you to call Cust Service (see above)
Helpfulness - None
Expensive - YES
Knowledgeable - None
Compliant - Nope, set up CA payroll laws all wrong
Ease of system use - terrible, you need to coded everything yourself
Over selling - the best (how about fix your basic customer service and functionality before you continually try and up sell)
Overwogen alternatieven
ADP Workforce NowRedenen om over te stappen op Paychex Flex
My company was oversold on this junk company and platform before I got here.- Sector: Mediaproductie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fantastic Experience with Gusto!
Beoordeeld op 29-1-2023
Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily...
Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily set up payroll and benefits, and their customer service team has always been incredibly helpful and responsive.
Pluspunten
Gusto has been an absolute lifesaver for our business. Their user-friendly platform makes payroll and benefits setup a breeze, and the customer service team is always ready to help with any questions or issues.
Minpunten
The only downside I've noticed is that it can be a bit slow to calculate taxes, but that might just be due to the complexity of all the laws and regulations.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Simple payroll & employee management system, ideal for small businesses.
Beoordeeld op 8-12-2021
If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll...
If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.
Pluspunten
The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.
Minpunten
Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.
Redenen om over te stappen op Paychex Flex
Price and ease of implementation. That being said, we have switched to ADP Workforce now after 2 years with Paychex- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Easy to use, great customer service
Beoordeeld op 10-2-2023
Due to issues when our account was created we had a huge mess to clean up at the end of the year....
Due to issues when our account was created we had a huge mess to clean up at the end of the year. It was due to errors within our organization but Paychex went out of their way to ensure that everything was in order in a reasonable amount of time. I would never choose to repeat that scenario, but it did prove that they have exceptional customer service.
Pluspunten
Ease of use. I started using the system without any prior knowledge and had no trouble finding my way around. Running payroll is simple and can easily be customized to how you prefer to enter.
Minpunten
If Paychex is also logged in, changes you make will not be saved. This does not happen often, but when it does it is useless.
Overwogen alternatieven
QuickBooks PayrollRedenen om over te stappen op Paychex Flex
We had an existing relationship with them for our partner company. We knew they were a suitable solution and did not take a lot to implement.- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Many features, great value, options to expand capabilities
Beoordeeld op 5-5-2022
Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time,...
Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.
Pluspunten
It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.
Minpunten
The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.
- Sector: Administratie
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Way better services out there for cheaper prices
Beoordeeld op 26-2-2022
Do not rely on them to let you know by hiring an employee in another state, you are subject to any...
Do not rely on them to let you know by hiring an employee in another state, you are subject to any additional state/local taxes outside of income tax and unemployment tax. We didn't know we were required to have disability insurance & paid family leave insurance for hiring an employee in NY. I guess I can't blame Paychex because technically it's not a tax but because we began payroll in NY, it required us to carry it. I'm more mad about the fact that it is optional to withhold a small portion of the employees wages for disability insurance or the employer can cover the whole cost. Paychex just started withholding the max portion from the employee without ever saying a word to us. So 1.) they knew we were subject to it and didn't bother to say anything and 2.) they started an optional withholding from employee checks without ever having us sign off on it. They will be easy to reach when they need something, but very very slow if you need something. They switched our assigned payroll specialist so many times that I don't even know who it is now to let them know we are switching at the end of the quarter.
Pluspunten
The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.
Minpunten
Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Paychex has FINALLY gotten it right
Beoordeeld op 7-11-2017
Payroll reports for my clients are at my fingertips!
Payroll reports for my clients are at my fingertips!
Pluspunten
Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).
Minpunten
One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want?
Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
An HCM system that simplifies difficult tasks
Beoordeeld op 1-2-2023
It has been a good experience overall. The payroll account manager I have is efficient. But Paychex...
It has been a good experience overall. The payroll account manager I have is efficient. But Paychex does seek to elevate these positions quickly. Every time I get a payroll account manager who is knowledgeable, they always get promoted, it seems. My concerns about the reliability of customer service are raised as a result of this.
Pluspunten
The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.
Minpunten
Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.
- Sector: Bouw
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
BIG DECISION
Beoordeeld op 6-10-2020
Overall, the experience has been neutral. I do have a good payroll account manager. However,...
Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.
Pluspunten
I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.
Minpunten
There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.
- Sector: Design en ontwerp
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
STAY AWAY FROM PAYCHEX
Beoordeeld op 13-4-2021
Terrible- each Paychex employee has provided the bare minimum servies, has not been accurate in the...
Terrible- each Paychex employee has provided the bare minimum servies, has not been accurate in the information they provided regarding the services, and once their job is done in their eyes they dissappear. Only the HR Rep who wrote our handbook was straight forward and honest regarding the services to be provided or not. It has been a nightmare trying to terminate our relationship with Paychex. They could care less about us as clients until they realized we were terminating their services- now they just don't answer questions and won't follow through closing out our 401K program and returning our money to us.
Pluspunten
NOTHING. We thought we were buying payroll services that would support this firm. From the marketting rep who outright lied about the review services to the 401K rep who lied the servies was" practically free" we feel we have been scammed or ignored for years
Minpunten
There is NO SUPPORT from this firm. They don't know who their clients are and they don't care. We terminated their services Jan 1, 2021 and they have dragged their feet in closing out their business with us, their automated termination program doesn't work, and they are still billing us for "administatin servies" on the 401K program which we are no longer contributing to- Paychex is making interest on our money and refusing to efficiently close out the program
- Sector: Informatiediensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
A little Wonky to Navigate
Beoordeeld op 27-7-2019
Pluspunten
It is convenient for small businesses and employees who work from home or don't have one check in location. It has some nice features for checking how many hours have been working if you are actually clocking in and out from the site itself. Once you actually figure things out and have your account set up, it's conveniently all right there in front of you to see what your sick time is, clock in/out, etc.
It keeps all your info from your previous jobs that have used the site PLUS holds your tax info conveniently for you, which is quite handy.
Minpunten
It's pretty difficult to navigate. A lot of the site doesn't really explain where to go or what to do so you kind of just have to poke around it until you figure things out. I guess it's kind of typical for sites like this. It's also kind of nightmare to get your log in info if you lose it, so just don't. You get locked out after 3 tries and then have to call the help desk and it turns into a pretty complicated ordeal. Conveniently though, the site log in remembers your info though. There is a LOT of maintenance, constantly and when you get messages in your inbox, they never seem to go away, but that's just nit-picky stuff that's not really important.
- Sector: Visserij
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A great asset to have when running and business.
Beoordeeld op 10-3-2019
Pluspunten
The software itself allows me to eliminate the need for a time clock for my employees. They are able to have the app installed on their company issued smartphones and log in with their fingerprint access on the phone (which the app supports) and can clock into work in no time. They also have the availability to request time off, check vacation, sick and personal balances, view pay stubs and a ton of other features geared toward self help for the employee. This software saves me money so that I do not have to pay someone to sit and calculate all of the different times and payroll sheets. I would be lost without Paychex Flex.
Minpunten
The app can be a little slow at times. They also schedule down time on the overnight hours until 530am when most of our work does begin before that. It is a simple fix as I can enter staffs time manually when needed. You also need to trust your employees to punch in and out when they actually show up to a job site and not while driving home.