DealerCenter reviews

Relatively easy, integrates very well with adding inventory, and submitting deals to lenders.

Best software ever used, very easy to use.

I like the ability to create campaigns, the fully integrated mobile app that helps me scan customers directly into the system & the email/text templates.

Nothing really comes to mind about what I like least

System down all the time,
cant print reports, without downloading to excel
No customer service
No one ever returns your calls, unless weeks later

The service and ease of use. We have an amazing Rep, [sensitive content hidden] , who goes above and beyond to ensure our business is on the right track with the right products!

None.... all is good!.

Integration with social media , with NADA , with Westlake Financial and Flooring, the use of CARZING

They charge you extra for the use of NADA

LOVE EVERYTHING IS IN ONE PLACE VERY GOOD AND ORGANIZE!!

NOTHING AT THIS TIME EVERYTHING IS WORKING GREAT

Easy to use CRM automates everything we need. Add that to the DMS and you have a super system

I like everything about the system especially the mobile app

ExpertsThe design is a striking extra ,remarkably immediate and right I would suggest this with any PC clueless individual. Work area an arrangement highlights for assessing a strategy and it are exceptionally straight forward to coordinate prospects

ConsThe Cons is that states rules compromises the full impact of the doorway sellers focus offers that may be valuable with express circumstances, for example, structure completing work area work for new comers that may not recollect where the clients ought to sign documentation.

Reporting or analytics features are better.

Customer support should get improved in future

Easy to use, comprehensive, price and customer service

There is so much the program does it takes a bit to learn it all

Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

Costs can add up when adding more and more services.

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Endless features. Dealercenter is a la carte so you can sign up for whatever you want. We are currently signed up with their booking feature, history reports, CRM, DMS etc. All of their software has become much easier to use and they are slowly making it more graphics oriented. The CRM and DMS are priceless features that allow you to run your every day dealer operations.

The CRM has issues when responding to leads. A lot of times we receive leads coming from 3rd parties and replying to those leads through the CRM can be a headache as it isn't as simple as hitting reply. A lot of times you need to copy the email address of the client and start a new email chain as the received email will only respond to the 3rd party generic lead.

I love that the CRM allows you to communicate with customers, track all communication as well as have everything under one system. I've used Promaxx in the past and I didn't really like it, expensive and think that this CRM and system is better.

I don't like that when you upload documents for the customer you then have to upload the documents for the deal. It's double the work when it should be easier to just share the information. Some banks don't want to work with Dealer Center because they want to use their own portals. Once again that's double the work on our end.

The DMS is very simple for me to use. It helps to save me time

nothing yet, i will call [SENSITIVE CONTENT HIDDEN] my rep if I need anything

dealer center is an all in one system works great

There is nothing to complain about with DealerCenter

EASY TO NAVIGATE, EASY TO ACESS INVENTORY, DEALS AND CUSTOMERS

THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE

Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.

DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack.
Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Sometime approvals with other lenders is not as simple

It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter.
You can add all the information of the customers, the deals and the inventory.

The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it.
If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.

we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.

if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.

The user interface and reliability. There are some reporting functions we really enjoy

Cost. A little high once you get all the upsell add-ons. The user interface and reliability. Reporting customizing is hard to figure out without tech-support sometimes.

I can integrate all of my banks inside one platform, so easy to use and convenient! with DMS i can print out all of my forms and manage my customers

there is nothing i dislike so far, service has been outstanding

We enjoy the web based platform, and the ability to have all platforms such as BHPH, CRM, DMS in one main system. We also enjoy the integration of websites and inventory management tools that make life so much easier to dealers.

The achilles heal about this software would be the detailed reporting for sales like a (cash-flow statement, all sales journal statement) that is offered within the software without having to integrate with outside accounting tools.

I have used numerous CRM tools in the automotive field. This is by far the easiest to use and manage. Inventory tool in exceptional. I would expect to pay triple what we do.

Mobile app is not as robust as I would like. Email and text message blast is non functional and the support team is mostly overseas. No accountability when things go wrong.