DealerCenter reviews

Relatively easy, integrates very well with adding inventory, and submitting deals to lenders.

Best software ever used, very easy to use.

Easy to use CRM automates everything we need. Add that to the DMS and you have a super system

I like everything about the system especially the mobile app

System down all the time,
cant print reports, without downloading to excel
No customer service
No one ever returns your calls, unless weeks later

We like the ease of use. Fair pricing for running credit reports. Saves all the data you would need to work on other approvals.

Wish there were more lenders using the software, but they are added.

Payment processing is now so EASY to do! Integration is free so it was a no brainer deciding to go with it. Best training ever by [SENSITIVE CONTENT]

Integration is fairly new for us so there's really nothing that we don't like but if I find something, I'll be sure to update this review!

the integration with our inventory makes everything easy when you are trying to find a unit that works

with what we use this for, I really can not say that there is anything that i don not like about it

What I like most about Dealercenter is how easy it is to use, I use Dealercenter everyday not only for my inventory management but for my Westlake fiance deals and cash deals!

At the moment there is nothing I don't like

Great ecosystem for car dealers and especially independents. Cost effective with a great menu to custom pick the features you like. The also give free trials.

For features V's cost there is nothing much to dislike about these products

The way the software Integrates one domain to another domain so easily helps customers a lot.

Some features are unable to understand at first but later on they are easily understandable

Since signing up with DealerCenter my rep has been so helpful and has helped me out whenever I needed throughout the entire process. Having all of my DealerTrack lenders integrated through the DMS it’s so helpful. I can submit to all my lenders at the same time and compare my offers all within the system! Really great feature.

Great system, no complaints. Thank you for the great customer support

Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...

Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.

DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!

There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.

We have a, family owned, Used Car Dealership and having this software at the core of it helps us stay ahead of the other guys, with its user friendly interface and incredible range of options. It was an easy choice going with this program.

There isn't anything wrong with it. The only thing that could possibly come close to a bad mark is, I wish I had more time to train with the amazing people they have at tech support and learn all of the features

That I can handle all my dealership business at one location.

Having to sign back in so many times a day just because I leave it idle a little too long.

I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.

I dont like that the license scanner does not put the correct state or expiration date

What I like the most about DealerCenter is the help I received from team. We've had DC for many years & was not using all the features, but now I learned all that DealeCenter can do for me! I can print window stickers, I set up a fully integrated website & also will be getting a logo made through DealerCenter as well. DealerCenter makes running my business easy & streamlined. I will also will start using DealerCenter to help track my BHPH payments. I'm very excited to start using DealerCenter to run my entire business!

What I like least about DealerCenter is nothing.

I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory

Nothing comes to mind at this moment right now

How all the products are in one system with a great price. Also customer service, our rep, is amazing. She’s very helpful, polite, and punctual. She responds to emails quickly. She trains great. And she know her products.

I couple of items aren’t working properly. The auction list and the CRM emails. But even though it is not working support gets on it right away to fix. Unlike other companies.

Ease of adding inventory - this area of the software is very appealing
my product rep is amazing!

The accounting system - debits credits - needs to be more in depth
I do like the bhph feature however I would definitely prefer to have a lot more features added to the accounting program the this feature. Ex: Should I want to add diff late fees, I want it to be classified as late fees, not other etc. -

we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.

if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.

I like the products CRM and the pro that I will be adding soon. Because can communicate with the customers

taxes and doc fee has a flat rate instead of 5% of the total gross in MI. for example in MI the max rate is 210 for vehicles over $4500 but vehicles under $4500 are supposed to be 5%. License plate fee needs to be integrated into the software to avoid have to go to the MI state website and category fee isn't matching

I have used numerous CRM tools in the automotive field. This is by far the easiest to use and manage. Inventory tool in exceptional. I would expect to pay triple what we do.

Mobile app is not as robust as I would like. Email and text message blast is non functional and the support team is mostly overseas. No accountability when things go wrong.

The ease of use and ability to do multiple tasks in a single environment is what most appeals to me. The customer service support line in general is bar NONE the best in the industry. My account executive gives me the personalized attention that's sorely missing by the competitors.

The amount of window popups required to do the simplest of tasks is a little bothersome and creates delays in usage once too many windows are open.

The ease and customization to you r dealership that it offers.

Only thing I don't like is the fact you can't use the same username on 2 different computers or it will automatically log you out while working if someone accidentally signs in. That can get frustrating at times

The ease of use and the great customer service I receive especially from appointed customer service representatives.

The bill of sales will not go into Numerical sequence. I have put in many tickets to try to get this resolved because it is the law in Rhode Island to have the bill a sales in sequence but to no Avail hopefully one day customer service support will fix this problem