ShipBob reviews

The ShipBob software is incredibly easy to use. It integrates directly with my ecommerce platform (BigCommerce), and once an order comes in – it gets shipped out almost always that same day (if its bought a little later in the day, then it will go out in the morning). I can pull reports out to analyze my overall shipping costs and spend, and decide how best to allocate my inventory throughout the warehouses. The noissue partnership is great as well, and now I have 2 stickers from them going in with each order!

I don't have any complaints. I needed a good 3PL software that got my goods out ASAP and picked, packed and shipped them like I would or better. These folks do that.

Shipbob has a great interface and is easy to navigate.

No issues with the software. Just one small annoyance is the table layout (inventory > products for example) column width can not be adjusted. If several products have a similar long name with just a difference at the end of the title, it will go outside the column width and can only be differentiated by mousing over the title.

-The Dashboard is nicely designed and easy to navigate

- They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping.

- They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant.

- They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses.

- For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again.

It has helped us in taking shipping out of house, which has saved us a lot of time. We don't have to worry about shipping out the orders we use ShipBob for, which has actually helped our customer service since in-house we could not fulfill orders at the same speed. Customer Service for ShipBob is really quick, responsive, and helpful!

We had some hiccups with our orders where the shipping was being sent out in non-approved packaging and things were being shipped as just poly mailers for our products that weren't fulfilled through ShipBob. These things were quickly resolved though through chatting with customer service.

We’ve been working with Shipbob for a year now and have been very happy with their service. The integration with Shopify and Amazon is straightforward. Their analytics software allows us to have all the data we need to do inventory planning in an efficient way. Their technology let's us ship from multiple of their FCs which has allowed us to reduce costs and damages while not increasing operational complexity.

Before it was more challenging to understand historical inventory movements, but the new analytics software has fixed this by providing full visibility on daily inventory movements. Their software is always in continuous improvement.

It kinda connects to Woocommmerce, but it doesn't bring it over automatically.

- They regularly over ship products. I had one customer receive 65 more pieces than was order.
- B2B takes 5 days to ship.
- Pricing isn't straight forward. They seem to take a percentage of what they think the sale is.
- Customer service is low level at best. It is basically impossible to talk to someone.

Great macro controls over all components of fulfillment. Flexible ways of combining SKUs. Fast fulfillment on incoming orders.

The issues I’ve had are more with customer service. There are currently 4 of our items that are missing and I haven’t heard back from customer service on their whereabouts. On the software side, some of our customers do not receive email confirmations, seems to be an issue with ShipBob bouncing back to SquareSpace.

Easy to use and efficient product for shipping and delivering product to customers. Integrates with backend of website seamlessly

Sometimes the algorithm mistakes shipping costs. You need to watch to see if something is outsized cost

Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis.

Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify.

Very easy to implement this app and the customer support made it very straight forward to sync with Shopify.

The UI could use some tweaking to make it a bit more first time user friendly. There were some false positives with shipping address.

Ease of use and automation. I also like the multiple shipping locations.

The long time it takes to load between screens.

Great service and communication. The onboarding process was seamless and our success manager was very helpful in implementing our specific fulfillment needs like available shipping options and inventory management. The customer support is fantastic and responds quickly to claims and questions. Creating WROs is also a simple and effective process.

Submitting claims is a little clunky. Honestly haven't really found anything that was difficult to use or that I wasn't able to do. We had a few very specific requests that they are looking into, but nothing that made managing our fulfillments difficult.

It's a great concept but does not support small businesses at all.

I've been in the direct-to-consumer ecommerce industry for 10 years and ShipBob is the most incompetent and horrible fulfillment service I have ever worked with. Their customer support and executive team have been completely unhelpful in resolving any of the issues that have caused a string of business outages that add up to $20k+ in cash burn.

Their own employees tell us that they aren't even surprised any longer at the incompetence and issues at this company.

I won't even get into how much they overcharge small businesses on things like return shipping labels. If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business. Look at all of the reviews.

They have over $60M in funding. The exec team has laughed their way to the bank and they don't care anymore. Go explore other fulfillment options.

User friendly - efficient - reliable - on time

There is no down side to this software in my experience

it takes more than 24 hours in 90% of the orders to have just the label created ...
This cause to my eBay accounts late shipment and item not shipped and tracking number on time...
in the end you loose your selling performance ... as a results minimize your future sales
is unacceptable that the shipping label is not created automatically as the size and the weight of the item is already given ...
Also is not work for color variation... if you have the same item in different colors you need to pay for every color a monthly fee for extra SKU .... for example 1 t Shirt with variation of 20 colors need 100$ per month on paying SKU Fee... also the customer support does not conatct me after requesting 2 times a call .. till today nothing ...

practical software easy to use but useless as the service is very slow

As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.

It could be prettier. I would like more colors on the pages.

All of the processes are automated, communication is easy and very effective.

Shipping Address Edit removes all information if a name edit is needed.

Once you get to used to the backend it is super helpful.

When it works it is great but it hardly works well.

They do not care if you are a long-term customer.

The pricing is ridiculous- you think you are saving but because of how much they charge you to ship, you really aren't.

CONSTANT ERRORS. They have shipped another company's merchandise, they have over-billed us by over $1k, so many many mistakes.

They really do not care about you as their customer.

Not as easy to set up as you think.

You have to constantly stay on top of them.

More damage than should ever be acceptable.

We refer our customers to ShipBob frequently because it makes the fulfillment process so much easier and more efficient! It helps our customers save on overhead by not having to hire staff and get a warehouse lease just ship out products.

I wish we had more customers to send their way!

Having items in multiple ShipBob fulfillment centers, I can easily see the order, quantity, and location which makes planning and ordering much easier. I can quickly switch views with the ability to see photos and details with ease!

We love the software! Keep up the great work!

The ease of use and how it flows. Finding information is very easy

there is nothing that I do not like about there dashboard and platform

The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined.

No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense.

pretty easy to use and updated in a timely manner. clean looking and big improvement over previous software version

sometimes gets hung up, doesn't process. would like to see a little more detail under my account charges

Easy to create a shipment and to see orders coming in and shipping out.

Picks up products from Squarespace that are not for fulfillment.

The system is beautiful and easy to navigate. Everything is super well laid out. The connection between our store and Shipbob is seamless.

The cost of the shipping is higher than discussed, this was forsure a little bit disappointing. We need to work through this.