WellnessLiving reviews

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538 reviews

- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
I am a fan.
Beoordeeld op 16-5-2024
Very good product with excellent support. I am grateful to them
Very good product with excellent support. I am grateful to them
Pluspunten
The customer support is best in class. I have question that need a response immediately. They are very quick to respond.
Minpunten
I have no complaints about the software or the staff.
Antwoord van WellnessLiving Systems
Hey Colleen Michelle,
We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered.
We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs.
Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service.
Take care,
Anthony S (Customer Advocate)
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Solid Software Performance.
Beoordeeld op 6-1-2025
Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!
Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!
Pluspunten
Easy to use and pretty intuitive. The learning curve is small. Love the way you can personalize your back office.
Minpunten
The learning curve takes some time. There are some features that are a little clunky, but I can tell they're working hard to update their software. All things considered, a very small concern.
Overwogen alternatieven
MindbodyRedenen om over te stappen op WellnessLiving
First, it was price. Then it was easy of use. Now it's consistency of competency.Antwoord van WellnessLiving Systems
Hi Sharon, thank you for your wonderful review! We’re thrilled to hear that you’ve had a great experience with WL. It’s fantastic that you find the software easy to use, intuitive, and enjoy the ability to personalize your back office. We also appreciate your positive feedback about our customer service and the helpful seminars! We truly value your thoughts on the learning curve and certain features. We understand that some aspects can take time to master, and we’re constantly working on updates and improvements to enhance the overall experience.
Your feedback helps us stay focused on delivering the best possible service, so thank you for sharing it with us!
We’re always here to assist you—please feel free to reach out to us at [email protected] if you need to discuss the features so we can update you. Regards, Benjamin K.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Nice People, Poor & Unreliable Product
Beoordeeld op 15-12-2024
The people who work in customer service are helpful. But if a product is unreliable, that means...
The people who work in customer service are helpful. But if a product is unreliable, that means little. It is a cost effective product for a new, growing studio. But once you can afford something different, you really should try another service that is more reliable.
Pluspunten
There are many features and the system is cost effective for smaller studios like mine. You generally hear back from someone in the company when you need them within 24 hours.
Minpunten
The system is completely unreliable. On my opening day, there was a system wide outage that lasted almost 24 hours. I could not check in clients, take payments, or conduct business. This is not the only time this has happened. For larger studios, this may not be an issue but for small businesses like mine, letting a customer walk out of the door because you cannot get them into your system due to downtime is a really big deal. It is also cumbersome when you try to get people to create an account because everything is routed through their backend. Wellness Living also does not have APIs that integrate with much of the popular software that allows you to market to clients (e.g. Class Pass) and it does not integrate with systems like Netgym which allow scheduling support. If money is an option, try them. But they are a short term solution. I have had multiple days when my instructors could not sign in, we could not check people in, or we could not accept money because the system was down. They really need to do better.
Overwogen alternatieven
MindbodyRedenen om over te stappen op WellnessLiving
The cost was lower than MindBody. This was important as my studio was just starting out.Antwoord van WellnessLiving Systems
Hi Tekeisha, thank you for taking the time to share your experience, and we truly appreciate your candid feedback. We’re glad to hear that our customer service team has been helpful and responsive. However, we deeply regret that you’ve encountered such reliability issues, especially on days when your business depends on the system the most.
We understand the importance of having a dependable platform, particularly for smaller businesses like yours, and we sincerely apologize for the downtime and disruptions you’ve faced. A senior customer excellence representative has reached out to you to address these issues and work towards a resolution. We are taking your concerns with utmost seriousness.
Your feedback on the lack of integrations with marketing tools and scheduling systems is also valuable, and we’ll continue to explore ways to expand our integrations to better support our customers’ needs - Best Regards, Benjamin K.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
WellnessLiving Rocks
Beoordeeld op 2-12-2024
Overall I'm very happy with the experience. They are cost-effective and work well with the...
Overall I'm very happy with the experience. They are cost-effective and work well with the direction of our center.
Pluspunten
I love the flow of the back-end system. I love the cost, I love the customer support.
Minpunten
Sometimes their system can be a little tricky and limited in what it's able to do. You have to get creative to circumnavigate small limitations.
Overwogen alternatieven
FreshBooksRedenen om voor WellnessLiving te kiezen
We needed a system that actually tracked punch passes and memberships.Overgestapt van
Square Point of SaleRedenen om over te stappen op WellnessLiving
It had the best price, system functionality, and uses.Antwoord van WellnessLiving Systems
Hey Chase!
Thank you for your fantastic 5/5 review! We’re excited to see you’re enjoying WellnessLiving’s CRM, marketing, scheduling, and payment tools. Providing an all-in-one solution to streamline your operations and replace multiple platforms is exactly what we aim for.
We appreciate your feedback about workarounds and are always looking to improve flexibility for our customers. If there’s a feature you’d like to see, our 24/7 support team and Community Forum are here to help—we value your input in shaping our platform.
Thank you for choosing WellnessLiving! We’re proud to offer an affordable, reliable, and easy-to-use solution that helps you attract, convert, and retain clients better than competitors like Mindbody. We look forward to supporting your continued success!
All the best,
Anthony S.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great for Pilates Studio scheduling
Beoordeeld op 24-1-2025
Excellent support - tech staff friendly and knowledgeable
Excellent support - tech staff friendly and knowledgeable
Pluspunten
The WellnessLiving support staff is always helpful and polite. They are knowledgeable and give me the help I need promptly! The website is flexible and really works well for a busy studio schedule!
Minpunten
Because it does so much, it takes awhile to fully learn all the applications of their website.
Overwogen alternatieven
TimelyRedenen om voor WellnessLiving te kiezen
needed more flexibility and scheduling optionsOvergestapt van
VagaroRedenen om over te stappen op WellnessLiving
best options and value for what I neededAntwoord van WellnessLiving Systems
Hi Jenny, thank you so much for your fantastic review! We’re so glad to hear that WL has been a great fit for your Pilates studio and that our support staff has been helpful, friendly, and prompt in assisting you. We strive to provide excellent customer service, and it’s wonderful to know that we’re meeting that goal for you.
We’re also happy to hear that the flexibility of our website has worked well for your busy studio schedule. We understand that with so many features, there’s a bit of a learning curve, but we’re confident that once you’ve explored all the capabilities, it will continue to streamline your operations and improve your experience.
If you ever need assistance or have any questions as you continue using WL, don’t hesitate to reach out to us at [email protected]. We're always here to help! Warm Regards, Benjamin K.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Happy client
Beoordeeld op 22-12-2024
Wellness Living has been incredibly helpful in my longstanding business over in England. The...
Wellness Living has been incredibly helpful in my longstanding business over in England. The software is easy for my staff to use, the branded app is beloved by my clients, and the support service over email is wonderful. I’m moving back to Canada and opening a new business and I’ve already gotten in touch with wellness living to set up another account with them as I wouldn’t think of using anyone else!
Pluspunten
the branded app is the best part of the package for me!
Minpunten
There really aren’t any, they exceeded my expectations!
Overwogen alternatieven
MindbodyRedenen om over te stappen op WellnessLiving
Cost and the fact that wellnessliving is a Canadian companyAntwoord van WellnessLiving Systems
Hi Chantelle! Thank you for taking your time and sharing such a glowing review of WL! We’re excited to know that our software has been a valuable part of your business in England and that your clients love the branded app as much as you do. It’s incredibly rewarding to hear that we’ve exceeded your expectations, feedback like yours inspires us to keep doing our best every day!
We’re also so excited to hear about your upcoming move to Canada and your plans to open a new business! It’s an honor to be part of this new chapter with you, and we’re here to ensure your next setup is seamless and just as successful.
If there’s anything you need along the way, please don’t hesitate to reach out. at [email protected] We can’t wait to support you in continuing your journey with us!
Wishing you all the best in your move and your exciting new venture! All the best, Benjamin K.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Happy customer
Beoordeeld op 28-1-2025
I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and...
I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and simple and the customer service is through.
Pluspunten
I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and simple and the customer service is through.
Minpunten
The price increase this year was a little disappointing but I understand all prices are going up
Overwogen alternatieven
MindbodyRedenen om over te stappen op WellnessLiving
Price and customer service did not meet my expectationsAntwoord van WellnessLiving Systems
Hi Melissa, thank you for your wonderful review! We’re so happy to hear that WellnessLiving has been a great fit for your boutique yoga studio and that you appreciate the platform’s clarity and simplicity. It’s also great to know that our customer service team has been thorough and supportive whenever you’ve needed assistance. We understand that price adjustments can be challenging, and we truly appreciate your understanding. Our goal is always to provide exceptional value by continuously enhancing the platform with new features and improvements that help your business thrive. As you may know, our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.
- Sector: Recreatieve faciliteiten en diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Wellness Living is the BOMB!
Beoordeeld op 18-12-2024
Pluspunten
My yoga studio has been using Wellness Living for 3 years and we love it! So easy to navigate and very intuitive. My teacher love the ease of use and my students love our branded app too! Highly recommend for price, support and overall functionality.
Minpunten
Customer Service takes a while to get back to you.
Antwoord van WellnessLiving Systems
Hi Pamela, Thank you for your amazing review! We’re happy to hear how much you and your yoga studio love WellnessLiving. It’s wonderful to know that the platform’s intuitive design, ease of use, and branded app have been such a hit with both your teachers and students. We genuinely thank you for taking your time and sharing such a positive review.
We appreciate your feedback about customer service response times. While we strive to provide prompt support, we’re always looking for ways to improve. Your insights help us do better, and we’ll ensure your experience continues to be a positive one.
As you may already know, our 24/7 support team is always here to assist you and reachable at [email protected]! Best Regards, Benjamin K.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fits my studio needs well
Beoordeeld op 20-12-2024
Easy to use and they are responsive to my needs.
Easy to use and they are responsive to my needs.
Pluspunten
WellnessLiving has helped my yoga studio function and grow for years now. They've been a one-stop shop for my scheduling, payment processing, and website needs, and the program is easy for my staff to use.
Minpunten
Sometimes their customer service is on the slow side.
Antwoord van WellnessLiving Systems
Hi Jason, thank you so much for taking the time to share your experience with WellnessLiving! We're glad to hear that our platform has been a valuable one-stop solution for your yoga studio’s scheduling, payment processing, and website needs. It’s truly rewarding to know that we’ve been able to support your growth over the years.
We also appreciate your candid feedback about our customer service. While we strive to be as responsive as possible, we understand that there’s always room for improvement. Rest assured, we’re continuously working to enhance our support processes to better serve you and your team.
We’re grateful for the trust you’ve placed in us, and we’re committed to ensuring our platform continues to meet your studio’s unique needs. Our 24/7 support team is always here to assist you and reachable at [email protected] If there’s ever anything more we can do to assist you, don’t hesitate to reach out, we’re always here for you! Best regards, Benjamin K.
- Sector: Sport
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A great software and awesome customer service!
Beoordeeld op 7-2-2025
WellnessLiving has been a fantastic upgrade from Mindbody! The customer service has been exceptional...
WellnessLiving has been a fantastic upgrade from Mindbody! The customer service has been exceptional, and I'm excited to see how WellnessLiving continues to help us grow our business. The custom app has been a game-changer, allowing us to step back from day-to-day operations and focus more on expanding our business.
Pluspunten
The software is incredibly user-friendly compared to any other we’ve used for our business. The customer service is outstanding and always provides the support we need! Thank you for an excellent product and exceptional service!
Minpunten
I cannot find anything that I do not like.
Antwoord van WellnessLiving Systems
Hi Chris, thank you for your fantastic review! We’re excited to hear that switching to WellnessLiving has been such a great upgrade for your business. Our team is dedicated to providing an intuitive platform and exceptional support, so knowing that both have made a positive impact means a lot to us.
It’s especially exciting to hear how the custom app has been a game-changer, allowing you to step back from daily operations and focus on growth. That’s exactly what we aim for—giving business owners the tools to succeed while making management easier!
We truly appreciate your kind words and your support. Such feedback from customers like you keeps us motivated to work even harder.
Best regards, Benjamin K.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Good software, but beware the processor, Paragon.
Beoordeeld op 8-11-2024
We've had our issues with them, but have found work arounds. The way they do financials is a bit...
We've had our issues with them, but have found work arounds. The way they do financials is a bit frustrating. (e.g. if a members dues of $20 doesn't go through 2 times and clears the 3rd time it'll show a total of $60 and not $20)
Pluspunten
The product does everything you need it to do without having to pay for features like mailing members. There's a small cost for texting members. It's easy to let members signed up for a class know of any changes.
Minpunten
The biggest detractor is their processor, Paragon. They treat debit cards the same as credit cards even though it's against Federal regulations (The Durban amendment). With the software I find it odd that a member on a month to month membership has to have an end date for their membership. The only time there's an end date is when they decide to cancel.
Antwoord van WellnessLiving Systems
Hey Carl!
Thank you for your feedback! We’re glad WellnessLiving has been easy to use and that features like class notifications help your business run smoothly without extra communication costs. Our goal is to provide an affordable, all-in-one solution that simplifies client management and supports growth.
We understand your concerns with Paragon as the payment processor, especially regarding transparency in fees. Please know we’re here to support you and can provide guidance on any billing complexities.
Switching from Mindbody is a big step, and we’re dedicated to offering reliable, 24/7 support. If you’d like to discuss any issues further, feel free to reach out anytime to [email protected] – we’re here to help.
Thank you for choosing WellnessLiving!
Anthony S.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
[sensitive content hidden] YOU ROCK!
Beoordeeld op 29-10-2024
I had a few questions and concerns about the pricing with wellness living and the rates and such...
I had a few questions and concerns about the pricing with wellness living and the rates and such with the credit card companies. [sensitive content hidden] Took the time to break everything down explain to me everything, and then pushed hard to get some rates down as I had been a client with them for over two years! I am so grateful for his hard work and all of his follow ups!!
Pluspunten
This review is about a particular experience I had as a customer of Wellness Living!
[sensitive content hidden] from Wellness went above and beyond for me through some customer support help!! He got so much done for me and would always provide follow up emails to ensure I knew what was going on!
Minpunten
No cons other than like many things the costs and fees especially with the credit card company. However [sensitive content hidden] helped me SO much with this!
Antwoord van WellnessLiving Systems
Hey Tanya!
Thank you for the incredible review! We’re so glad to hear that our Customer Excellence Lead Shridev went above and beyond to provide you with the support and clarity you needed. We know pricing and credit card fees can be a big consideration, and we’re thrilled we could help make things more manageable for you.
Unlike Mindbody, WellnessLiving is all about offering a client-focused, affordable solution with 24/7 support and the tools to help your business run smoothly.
We’re grateful for your loyalty over the past two years, and remember, we’re always here support you and your business every step of the way!
All the best,
Anthony S. (Customer Advocate)
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The best Fitness Studio operations software on the market
Beoordeeld op 27-10-2024
Wellness Living has revolutionized the way I manage my wellness business. The user-friendly...
Wellness Living has revolutionized the way I manage my wellness business. The user-friendly interface and comprehensive features have streamlined my operations, allowing me to focus on what truly matters: providing exceptional client experiences. The robust reporting tools have empowered me to make data-driven decisions and optimize my business strategy. Additionally, the dedicated support team is always available to assist with any questions or technical issues.
If you're seeking a reliable and versatile software solution to elevate your wellness business, Wellness Living is a top contender. Its seamless integration of essential features and commitment to exceptional customer service make it an invaluable asset for any mindful entrepreneur.
Pluspunten
I recently had the pleasure of working with [sensitive content hidden] from WellnessLiving, and I was truly impressed by his dedication and expertise. [sensitive content hidden] went above and beyond to ensure that my business was set up correctly and running smoothly on the WellnessLiving platform.
He was patient, understanding, and always willing to take the time to explain things clearly. [sensitive content hidden]'s knowledge of the system is exceptional, and he was able to provide valuable insights and recommendations to help me optimize my business processes.
Thanks to [sensitive content hidden]'s efforts, I am now able to manage my business more efficiently and effectively. I am confident that I made the right decision in choosing WellnessLiving, and I am grateful for the outstanding support I received from [sensitive content hidden].
I highly recommend [sensitive content hidden] to anyone who is looking for a knowledgeable and helpful WellnessLiving representative. He is a true asset to the company.
Minpunten
I haven't encountered any significant drawbacks during my experience. Everything has been smooth sailing
Antwoord van WellnessLiving Systems
Hi Tina,
Thank you for sharing your experience! We couldn’t agree more – WellnessLiving is designed to be the best fitness studio operations software on the market, and we’re thrilled it’s making a difference for you.
We’re delighted that our Customer Excellence Lead ensured a smooth transition, providing valuable insights to optimize your business processes. Remember, our support team is here 24/7 by phone, email, and through our AI assistant, Isaac, so help is always close by.
We’re glad to hear WellnessLiving has been a step up from your previous software, offering the reliable functionality you need to run your business smoothly. Our commitment to seamless integration and powerful features means fewer disruptions and more efficient business management.
Thank you for choosing us, and we’re excited to support your continued success!
All the best,
Anthony S. (Customer Advocate)
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Merging two businesses
Beoordeeld op 13-8-2024
Decent experience. On-boarding was great but the program didn’t live up to the way I was told it...
Decent experience. On-boarding was great but the program didn’t live up to the way I was told it would. Customer service has been great.
Pluspunten
Matt Tahir was incredibly helpful when trying to find solutions.
Minpunten
I wasn’t happy to find out that the services I was sold were all at an additional cost when I was told it was an all-in-one solution. Eg. white label app (to allow event bookings in the app), virtual platform, etc.
Overwogen alternatieven
MindbodyRedenen om over te stappen op WellnessLiving
Cheaper than mindbody. I was already committed to WellnessLiving when I looked into Offering Tree for the merging of another studio. Decided to stay with WellnessLiving to make the transition easier for students.Antwoord van WellnessLiving Systems
Hi Lesley!
Thank you for your positive review and for sharing your experience. We’re delighted to hear that Customer Excellence Team Lead Matt Tahir and our customer service team were able to assist you effectively during your transition.
Lesley, we appreciate your feedback about our onboarding process and the White Label App. In addition to event booking, our app offers features like custom branding, push notifications, key metric tracking capabilities, and much more!
We appreciate your decision to stay with WellnessLiving, we’re committed to providing an affordable, reliable, and easy-to-use platform. Please reach out if you have any further questions through our Fin AI chat, live chat support, or email us at [email protected] — we’re here to support you 24/7.
All the best,
Anthony S (Customer Advocate)
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
These Hands Massage review
Beoordeeld op 27-11-2024
Has been positive and I highly recommend it to the chaotic business owner
Has been positive and I highly recommend it to the chaotic business owner
Pluspunten
I love how organized it helped me to become. with the scheduling along with the phone app. and all the back office tracking.
Minpunten
I don't have a complaint about wellness living
Antwoord van WellnessLiving Systems
Hey Jenifer!
Thank you for your 5-star review! We’re thrilled to hear how WellnessLiving has brought organization to your business with scheduling, the Achieve Client App, and back-office tracking. Our all-in-one solution is designed to simplify operations and help businesses like yours thrive.
It’s great to know we stood out as the best fit for your needs. With affordable, reliable tools and 24/7 support, we aim to make managing your business stress-free.
Thank you for recommending us to other busy professionals! We’re here to support you every step of the way.
Best regards,
Anthony S.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Gym Management Software
Beoordeeld op 24-5-2024
Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities...
Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier!
Pluspunten
The app makes booking super easy! The reporting capabilities and member notifications are great.
Minpunten
At times it was difficult to contact customer support being in Australia.
Antwoord van WellnessLiving Systems
Hey Chelsea,
Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations.
We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive.
All the best,
Anthony S (Customer Advocate)
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
WellnessLiving Customer
Beoordeeld op 27-3-2024
Very supportive. They communicate right away and do their best to meet our needs.
Very supportive. They communicate right away and do their best to meet our needs.
Pluspunten
They listen to our situation as a small business and support our ability to afford their WellnessLiving services.
Minpunten
The increased merchant processing fees and later the increased subscription fee initially felt like we had no choice but after reaching out to explain our financially burdened situation, WellnessLiving understood our challenging situation and helped to make things fair and continue to maintain open communication to meet our needs on this.
Antwoord van WellnessLiving Systems
Dear Syed,
Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that you're finding value in our services and that we've been able to support your small business through these challenging times.
We understand the financial pressures that small businesses face, which is why we strive to be as accommodating and supportive as possible. It warms our hearts to know that our efforts have made a difference for you.
Rest assured, maintaining open communication and ensuring fairness are top priorities for us. We're committed to working with you to find solutions that meet your needs and alleviate any burdens you may encounter along the way.
Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave a voicemail. We're here to help in any way we can.
Once again, thank you for choosing WellnessLiving.
Warm Regards,
Anthony S
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great robust software. Great support.
Beoordeeld op 30-4-2024
Pluspunten
Great overall functionalilty
Robust features
Responsive to their customers
Constant software improvement
Great education
Very reasonable credit card processing fees
Easy financial tracking
Minpunten
Calendar sometimes loads slowly when booking
Some features aren't intuitive
Antwoord van WellnessLiving Systems
Hi Gaelan,
Thank you for your wonderful feedback! We're thrilled you appreciate WellnessLiving's robust features and responsive support. Compared to solutions like Acuity Scheduling, we're proud to offer more comprehensive, user-friendly features tailored for growth.
We’ve negotiated with many credit card processors to ensure our customers get the best rates in the industry, that's what true partnerships are all about. Also, I checked with the product team about the calendar loading times, and you'll be happy to know our team has optimized this to enhance your scheduling experience even further, and it will be released in the next update in June! For any other assistance, as you know, just email us at [email protected] or just call us!
Thank you for choosing WellnessLiving! We're excited to continue to grow with your business and are here to support you every step of the way.
Warm regards,
Anthony S. (Customer Advocate)
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Good Ideas - TERRIBLE Execution
Beoordeeld op 6-2-2024
From the start I had red flags that I ignored. For example, I went to someone else's website to...
From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited.
This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me.
What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us.
Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user.
When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the [sensitive content hidden] involved. Like what company requires you to get the [sensitive content hidden] of a company involved to cancel? A toxic one
Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled.
Pluspunten
Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more.
But - read the rest of my review please
Minpunten
I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers.
God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...
Overwogen alternatieven
MindbodyRedenen om voor WellnessLiving te kiezen
Wanted a better calendar/schedule which WL did have until they broke it.Overgestapt van
Zen PlannerRedenen om over te stappen op WellnessLiving
Mindbody was too clunky and confusing...Antwoord van WellnessLiving Systems
Dear Renee,
Thank you for sharing your feedback with us. We genuinely appreciate your insights into your experience with WellnessLiving. We're truly sorry to hear about the challenges you faced during your time with us. Your feedback regarding software updates and usability concerns is invaluable to us as we continuously strive to improve our platform and services.
We understand the frustration caused by the recurring issues you encountered, and we apologize for any inconvenience or stress it may have caused. Your experience does not reflect the level of service we aim to provide, and we take your comments very seriously.
We're actively addressing internal issues to improve user experience and prevent future occurrences. We apologize for any inconvenience and appreciate your input. Feel free to reach out if you need more assistance or have additional feedback.
Warm regards,
Morgan W.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
The software did not work for my company
Beoordeeld op 25-1-2024
waste my time and money they do not offer free trial because the company have a lot of services...
waste my time and money they do not offer free trial because the company have a lot of services they do not stay.
Pluspunten
The deposit payment for services with automatic remaining.
Minpunten
Can not do multiple services check out the client have 5 services have to do one by one, and the reports. It's too big all the software on the screen. The filter the calendar it's to big can not see the apply on the screen have to scroll down and disappear have to start all again.
Antwoord van WellnessLiving Systems
Dear Shirley,
We are genuinely sorry to hear about your experience with our software. Your feedback is valuable, and we appreciate you taking the time to share it.
We understand the frustration you've encountered with the limitations on multiple services checkouts, screen size issues, and calendar filter difficulties. We are continuously working to improve our software, and your insights will help us address these issues more effectively.
Regarding our trial policy, we understand how challenging it can be for businesses with a diverse range of services. We’ll consider your feedback in revisiting our trial options.
Please know that your satisfaction is our priority, and we're committed to making the necessary improvements to provide a better experience for you and others.
In accordance with our service agreement, a senior member from our Customer Solutions Team will be reaching out and providing you with additional assistance.
Warm regards,
Isabelle S.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Nice, Easy Software to Use
Beoordeeld op 24-4-2024
Pluspunten
I liked it as it was very easy to use. It did exactly what i needed for my business and the customer service was exceptional
Minpunten
The app can doing some strange at times
Antwoord van WellnessLiving Systems
Hey Sam,
Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations.
We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing our features to ensure an even more seamless user experience.
Additionally, we're delighted that our customer service has met your expectations. At WellnessLiving, exceptional support is our commitment, as we aim to provide the highest level of assistance to our clients.
Should you encounter any issues or have any questions, please don’t hesitate to reach out to our support team at [email protected] or give us a call. We are here to assist you every step of the way.
Thanks for choosing WellnessLiving.
Warm regards,
Anthony S (Customer Advocate)
- Sector: Recreatieve faciliteiten en diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fantastic Customer Service
Beoordeeld op 9-4-2024
I've been enjoying using it. Especially with the customer service help.
I've been enjoying using it. Especially with the customer service help.
Pluspunten
I am not very good at using programs like this, so I make calls to Wellness Living Customer Support quite often. They are always so helpful! Always fix the problem, and Even email me with what we talked about afterwards just to follow up.
Minpunten
Some features are hard to find for me sometimes.
Antwoord van WellnessLiving Systems
Dear Holly,
Thank you so much for sharing your experience with us! We're thrilled to hear that you've been enjoying using WellnessLiving, and we're especially delighted to know that our customer service team has been able to assist you so effectively.
We understand that navigating new software can sometimes be challenging, but we're here to make it as smooth as possible for you! If you ever need help or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We'll be more than happy to assist you every step of the way.
Your feedback about some features being hard to find is valuable to us, and we're continuously working on improving our platform to make it even more user-friendly for you.
Once again, thank you for choosing WellnessLiving! We're here to support you in your journey towards success.
Warm regards,
Anthony S (Marketing Specialist)
- Sector: Recreatieve faciliteiten en diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great software for yoga studio
Beoordeeld op 17-1-2025
The software is robust, easy to use and the customer service reps are always willing to help. They...
The software is robust, easy to use and the customer service reps are always willing to help. They are cheerful, patient and will call me back if I have a questions I cannot resolve. I am over the moon with the software for my yoga studio business. I think it is professional looking and easy to use for both the teachers and the owners as well as more importantly, the students.
Pluspunten
Very easy to use, robust reporting and easy client interface. My students love it and we love our branded app.
Minpunten
Sometimes hard to get a hold of someone to help answer questions but they always call you back.
Antwoord van WellnessLiving Systems
Hi Lisa, thank you for sharing your wonderful experience! It’s truly gratifying to hear that our software has been an excellent fit for your yoga studio and that you’re “over the moon” with how it’s working for you.
We’re delighted that both you and your students find the platform easy to use, appreciate the robust reporting features, and love the branded app. Our goal is always to provide tools that make managing your business seamless and professional while enhancing the experience for your clients.
We’re also grateful for your honest feedback about customer support. While it’s great to hear our team has been cheerful, patient, and responsive, we understand the importance of having quick access to help when needed. We’re actively working on improving availability to serve you even better.
Thank you for choosing WL to support your yoga studio! All the best, Benjamin K.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
I am so sorry I ever used them
Beoordeeld op 7-2-2024
My biggest issue with this company is that their software really doesn't work. When I signed on...
My biggest issue with this company is that their software really doesn't work. When I signed on with them in October 2022 they were okay, but recently I have discovered so many issues and when I try to get help with them, they don't really take accountability and instead try to push the problem back to you, when it isn't a user error.
For example I did a promo where the first month of membership was discounted, but the bug discounted those people for months until I changed it. I lost a few thousand dollars from that. Then when I told customer service they directed me on how to do that promo, but I applied the promo right it just doesn't work.
The worst part was when I cancelled, they charged me an "early cancellation fee" basically their contract renews in July and you're hooked in for a year, every year. I understand requiring commitment for your first year but I when I expressed that was unfair they were just like "well you signed the contract" so it's okay to put ridiculous things in your contract and hide behind it?
So I was charged my early cancellation fee of $1000 plus $500 for my own data transfer plus and extra month out of nowhere that they said they would return but have not done so.
Now they are dragging their feet (we're 3 weeks in) on the data transfer, but decided to push through the cancellation before that was done! So now I have no data and no new software, and no old software. I tried to contact my rep but the day she's cancelling me she's actually impossible to reach. Once they took me for all I'm worth they don't care about me anymore.
Also, for several weeks we couldn't even download my app onto Android, I lost several customers this way.
I would strongly advise against using Wellness Living. They sell you a cool slick software but it's a dinosaur with broken legs.
Pluspunten
Reporting
Customer service is accessible
Minpunten
Full of bugs
Very hard to find resolution for issues
Clunky
Non consistent data throughout different reports
Customer service blames you for their issues
Antwoord van WellnessLiving Systems
Dear Jade,
Thank you for sharing your experience, and we genuinely appreciate your feedback. We're deeply sorry to hear about the challenges you faced with our software and support services. Your experience does not reflect the standards we strive to maintain.
We understand the frustration caused by encountering bugs and difficulties in resolving issues promptly. Our team is committed to continuously improving our platform's stability and functionality to provide a seamless experience for all our users.
We sincerely apologize for any confusion regarding billing and contract terms. Transparency and fairness are paramount to us, and we're reviewing policies to ensure clarity. Additionally, we're actively expediting data transfer and addressing communication lapses to resolve any outstanding issues promptly.
Please reach out to us directly at [email protected] so we can further address your concerns and work towards a resolution.
Warm regards,
Tracy T.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Vicki Tree Wellness Review
Beoordeeld op 16-12-2024
Love it. Everylast bit of it from the how to use it, to the onboarding process. It has been...
Love it. Everylast bit of it from the how to use it, to the onboarding process. It has been wonderful!
Pluspunten
We have loved using this software for our wellness centre. The best part is the customer service. They are always just a phone call away, and if they lines are busy they give you a call back. They are clear and concise with their help and also send you an email with the written direction as well for future reference. We are so happy with their software and our business is thriving using it. We at Vicki Tree Wellness, love this software and support service they offer.
Minpunten
It is complicated and does so much - so it takes time to continue to add on to all its capailaibities. However, with the 5 star customer service, this is easy to do.
Antwoord van WellnessLiving Systems
Hi Virginia,
Thank you so much for your glowing 5-star review! We’re delighted to hear how much you love using our software and that your experience has been wonderful from onboarding to daily use. It’s truly rewarding to know that WellnessLiving has been a vital part of your thriving wellness center—your success is what motivates us!
We’re especially thrilled that our customer service has stood out to you. Providing clear, concise, and helpful support is our top priority, and we’re glad that phone support and follow-up emails have made a positive impact. Your kind words about our support team mean the world to us!
We also appreciate your thoughtful feedback about the software’s complexity. With its broad capabilities, we understand that there’s a learning curve, but we’re glad to hear our customer service team has made the process smoother for you.
Our 24/7 support team is always here to assist you and reachable at [email protected]! All the best, Benjamin K.