Zoho One reviews

Zoho One is one of those products that can be overwhelming the first time you see it. Packed with apps and possibilities. You have apps to perform almost any task within a company. EVERYTHING. If you're going to use it or three of the apps it has, you'll get your money's worth.

Integration between apps, while possible, is not as automatic as one would expect as they are all from the same developer. It takes time and effort to set everything up and there are some really complex tasks. The price for a single user like me is excessive. For large companies it is multiplied by the number of users, but their large number of apps can justify it.

A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value.
All the apps a business needs in a single platform
Easy to administer
User friendly screens (mostly)

Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps.

Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products.

Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response.

We have tried many, many, many programs in our history. Zoho One was the one that answered all of our problems.

Imagine every single thing your business needs to operate and I'm pretty confident that Zoho One includes that. It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps. And it does all of this extremely well. Even on the CRM side - you can customize it to your heart's content, including creating your own tables and interactions between them.

All of this is great. If you are a micro-business, then you can handle a lot of normally complicated tasks and processes much easier in Zoho One. On the other hand, if you are a small or medium-sized business with many people controlling different aspects of your business - they can all collaborate and do their jobs here too.

And the pricing? It is amazing. I was shocked when they announced this. We were subscribing to four or five of their products at a much higher rate per month. We were actually considering building our own system internally to save money and then they announced Zoho One. It gave us nearly everything in their catalog of programs - at a much lower rate than we were already paying. I mean the value is phenominal.

The only complaint I have is that some of the programs don't talk to each other as well as I would like. For instance, their Connect program has a lot of features that work well with project management and job tasks. However, it wasn't possible to attach the data in our Kanban lists to data in our CRM. I think if they could fully open each app so that its data was interchangable with all other apps - that would take Zoho One to a whole different level.

I really like that you have access to so many different apps. You can do just about anything you need from hosting an online meeting to conducting a marketing campaign to managing your client/lead relationships to surveys. It really does have everything in ONE place!! You name it... Sales, Marketing, Collaboration, Analytics etc. No matter what comes up, we have found a way to handle it efficiently and effectively with ZohoOne.

It did take a little time getting used to how the Zoho system works. I wished things were a little more intuitive initially but once you grasp the logic behind how the different apps work together it can truly improve you experience.

Everything (and I mean: everything!) you can imagine that you need for your business is integrated into ZOHO One. For every use case there is an app.

First: the greatest pro is the biggest con. In the beginning you don´t know where to start because there are some many possibilities. You have to get a structured plan for yourself. Otherwise you will resign. Second: It´s not "the" ZOHO One App. There are about 50 apps you can use. You have to learn what apps are useful and what apps can be connected. Start with CRM as center of ZOHO one.

Zoho One packs a lot of bang for the price. With over 40 apps, you could effectively run your entire business with it. We've tried all of the significant all-in-one CRM systems, and I've yet to see another solution rivaling Zoho One regarding the number of apps you get with your subscription starting at just $45 per month.

The thing that makes Zoho One attractive may also be its weakness. With so many apps to learn, it can be a bit overwhelming, The UI is not as well designed as some of the other solutions available. There is also a huge learning curve and I find myself spending lots of my time watching how-to videos and reading Zoho documentation. It's not a bad solution by far, but you will have to dedicate a significant amount of time, to wrapping your arms around how the different apps work together.

Gives insights and a project based dashboard for all tasks and billables

A feature to choose a less cluttered UI or a more comfortable space would be a great addition to this platform

I like the fact that so many options are included in the one monthly price

Client services takes a few days at the minimum for routine inquiries.

Honestly, where do I start? You literally get access to around 40 enterprise level versions of applications from a company that has been around for 20 years There is the saying that if it sounds too good to be true, it probably is. But this isn't too good to be true. It's actually true. I wanted to switch to Zoho Books and Zoho CRM, and found that for the same cost, I could get ALL the Zoho apps. It blew my mind and was an instant buy.

You get a super-powered CRM, bookkeeping, email campaign management, social media management, live chat, help desk, website builder, website testing tool, Zoho Flow (a superior alternative to Zapier), a full project management app, the best invoicing I've seen, and on and on and on. Zoho One has everything. There is no way I can give all the pros in this space. It's absolutely amazing.

The one con I do see with Zoho One is that since it is one user, you do get restricted on some things like Zoho Mail. You get a full mail account for that one user, but can't combine it with other free Zoho Mail accounts. So every once in a while, it would be nice to be able to do that. But otherwise, Zoho One is mindblowing.

I will say also that if you have a large team, it MIGHT be cheaper for you to buy the apps individually since some of the higher levels include more users. If you only need a couple of the apps for some users, it might be cheaper to buy an enterprise bundle. But if you are a single person or have a small team that needs more than a couple apps for each person, Zoho One is perfect.

It seems they have everything in one, and all integrated. When I was looking for each piece, their name kept popping up as in the top choices for each product... especially social media.

Reporting for accounting was not up to what I am used to. They have a lot of reports, but they aren't very customizable. You basically get what they provide, which is still a lot! I also kept running into a few bugs. And many people have feature suggestions. So it seems like their low price is reflective of this.

Comprehensive suite of applications all included for the one monthly fee.
Professional and customisable user interface.

Moderate learning curve.
Settings and administration functions are hidden in various locations.

Zoho One gives you a lot of features and functionality for the money. Sounds like a great deal for small startups.

Software has complex learning curve. Employees hated it. Not intuitive to use.