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MSP Manager reviews

MSP Manager

4,2 (12)
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Helpdesk en factureringssoftware voor IT-servicebedrijven

Totaalscore

4,2 /5
(12)
Prijs-kwaliteitverhouding
4/5
Functies
4/5
Gebruiksgemak
3,7/5
Klantenondersteuning
3,8/5
92%
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12 reviews

Chris
Chris
Totaalscore
  • Sector: Computer- en netwerkbeveiliging
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great help desk solution for small business.

Beoordeeld op 17-1-2018

A cost effective solution to help desk ticking including the ability to track time and reporting...

A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

Pluspunten

The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Minpunten

New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

It work !

Beoordeeld op 28-3-2023

Pluspunten

Can manage a lot of devices and permit automation

Minpunten

Sometime loading can be long but its working at the end

Chris
Chris
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Good if you can't get better

Beoordeeld op 7-1-2019

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It...

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Pluspunten

Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Minpunten

Difficult to use. Slow response. Bad UI. Every step requires a save.

Hugh
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

MSP Manager Revuew

Beoordeeld op 17-11-2022

MSP Manager allows us to be easily organised, and track staff activity well, on top of being able...

MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.

Pluspunten

How simple and intuitive it is to use. Could easily be picked up by new hires with little training.

Minpunten

Occasionally there are bugs with completing tickets that have been unresolved for a long time.

Jaco
Jaco
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Bring me your issues!

Beoordeeld op 8-10-2021

Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings...

Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

Pluspunten

Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

Minpunten

The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

Geverifieerde reviewer
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Simple and clean interface, easy to use.

Beoordeeld op 2-7-2018

Pluspunten

Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Minpunten

Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

Jaden
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Limited use, but no issues with it

Beoordeeld op 21-11-2022

Pluspunten

The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.

Minpunten

I have used this on a limited scale, so I do not have much to offer for dislikes.

Vania
Vania
Totaalscore
  • Sector: Computer- en netwerkbeveiliging
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 5.0 /10

On par with other SolarWinds products

Beoordeeld op 25-1-2019

Pluspunten

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Minpunten

Hard to setup; I wish there was an easier way to setup clients in the system.

Angel
Totaalscore
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent solution for MSP

Beoordeeld op 10-1-2018

Pluspunten

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Minpunten

The web interface is sometimes slow and the reporting can be better.
Also de auto refresh need to be perfected.

Robert
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Work in progress

Beoordeeld op 15-3-2018

Still in Beta, but so far so good.

Still in Beta, but so far so good.

Pluspunten

We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

Minpunten

Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.

Skye
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Bron van de reviewer

Totaalscore

Beoordeeld op 5-4-2019

Steven
Totaalscore
  • Bron van de reviewer

Totaalscore

Beoordeeld op 22-8-2018